WASHINGTON, NEW JERSEY -- I leased a 2013 Chevy Cruze through Ally. I paid my bill on time, took excellent care of my car, and turned it in under mileage. About two months ago I turned in my lease for another car. Before I even left the dealership with the new car, I took an exhausting amount of photos of the Cruze to back myself up in case there were any problems (advice from the dealer). I wasn't keen on the process to begin with... while I knew my car had no dents or scratches I didn't like the fact that I was leaving the car there to possibly be surprised later. Two weeks later I get a bill for $730.
I called Ally immediately and explained that I had photographic proof that the car was not damaged. They told me they couldn't give me answers and that I would have to wait until it sold at auction and present the photos afterward. About 2 or 3 weeks later I get the same $730 bill. Again I called Ally and said I had photographic proof that the car was not damaged. The representative told me that the photos are useless and they cannot accept them. The rep then began screaming at me and talking over me when I started asking questions. I work in retail customer service and I would never speak to a customer the way I was spoken to.
This company is run by lying, money hungry animals and I am disgusted that I was treated like a liar. This company will trap you into paying for damages that don't exist and will not let you defend yourself. Forget about getting help or correct information from customer service, they will not listen.
OHIO -- Recently I scheduled my car payment to be withdrawn from 2 separate checking account - half from one and the other half from another. However, when the payment were withdrawn they took the correct amount from the one checking but withdrew about $700 more than authorized from the other. When we called to see what had happened all they could say was "The amount was authorized" even though I had the email showing it was not.
They told us the only way to get the month back was to contact our bank and let them know that they amount was not authorized - but that this process could take 2-3 months and in the meantime we would be expected to continue making our car payment each month. This has set us back on our bills and other payments. It has literally turn our financial world inside down and there is nothing that can be done.
Yes, we don't have to make a payment for 2 months because they charges us for a total of 3 payments, but that doesn't help us NOW. I've heard from an acquaintance that this happened to them twice and have read other reviews from people saying this happened to them too. How can a company do this to people? If I could, I would move my car loan to a new company right away and I warn others to really watch what this company is charging you.
PHOENIX, ARIZONA -- Obtained a lien release in July 2012 from GMAC (now Ally). Sold the car, attached the lien release to the title (which is legal in Maryland) and said goodbye to my Sunfire. Now, four years later, getting dunning letters saying I owe over $1100. How could they give me a lien release if the car hadn't been paid off? Why would I have asked for one if I thought the car hadn't been paid off? Their answer: "Oh, well we had a computer problem and they should not have released the lien." So who's problem is THAT??? And of course, I've discarded any paperwork I had because, after four years, I didn't expect them to now say I owe something.
Not only that, but the first customer service representative I spoke to was INCREDIBLY rude, saying that even though the lien was released I still owe them money. I called back, asked for supervisor, got sent to voice mail. I called back, got the same representative I got the first time, he hung up on me. Finally talked to third representative who gave me the same song and dance but offered to show me my payment history. Funny, but that history doesn't show when they issued me the lien release. How convenient for them. Sorry Ally or GMAC or whatever phony name you are using these days. Not one red cent more from me.
Purchased a vehicle thru a Chevy Dealer. Went with Ally due to low interest rate. Big mistake. I sent extra money (as I do with some bills) for the first three months. Usually when doing this with car and house loans the amount paid over goes to the principal. Ally send us a statement for the next month which is lower than what we signed the contract for to pay. I again paid more than what was asked for on the bill.
Well, the next month the invoice is for even less than the previous month. I saw that the extra money wasn't going to the principal but rather toward what was being requested each month. Now this should have been the first clue. So I paid exactly what was on the invoice. I then get a notice three weeks later that we needed to pay an additional $30 or it was going to be reported on our credit as late.
We called Ally (another big mistake) to find out why this was happening. We talked to a complete idiot for about 30 minutes on the phone and she couldn't/didn't understand the problem. Told her to let me talk to her supervisor, who was not any smarter or helpful so we asked to talk to her supervisor. Was told it could take up to 48 Hours to get a call back from a manager.
Long story short. The so called "Manager" called us 6 days later and stated it is a computer problem on their end. They know they have a lot of unhappy and angry customers but they can't fix it at this time. She stated that when a customer pays more than what is due for the month that they credit it to the principal and they also credit it to the next month's bill but that customers are expected to pay the original loan amount and not what the invoice says.
She also stated that customers can call every month that they make an overpayment and ask to have the account "rebilled" so that the principal is credited for the overpayment and not the next month's bill. I told her both of those statements make no sense as they are crediting the twice with the same payment but making them call in to get credit for the same payment that they just paid.
We went round and round with her making excuses for why they can't fix their system and that they see nothing wrong in making their customers (hopefully not many for long) do all of this extra work. We have had many auto loans thru the last 5 years. We have never had any problems with overpayments being applied only to the principal and the invoice amount being the same each month. I will never use Ally again and I will not buy at a dealership that uses Ally as their loan company. We will be transferring our loan asap.
I moved, so naturally I did what normal people do and changed my address. Sadly with Ally I had to do it 3 different times! The third person I spoke to in regards to this would not give me any information on my account without the name of the dealership I purchased my car from, the city I purchased it in or my previous address (that I had already changed). I provided all three with the exception of my apartment number which I couldn't recall but she said nothing matched and she was unable to answer anything in regards to my account.
After putting me on hold multiple times and 33 minutes on the phone saying my information over and over, she actually told me what the apartment number was! Wonderful security guys!!!!! So, you said that all of the information I was giving was incorrect then you actually tell me the apartment number to my previous residence that you have on file. So basically if you are a CRIMINAL, call Ally and give it about half an hour, I am sure you will be able to get those last bits of personal information for the identity you are trying to steal. I TOTALLY TRUST YOU GUYS WITH MY PERSONAL INFORMATION... NO, I DON'T and neither should anyone else!!!!!
Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of privacy; it was goodbye to the customer, full stop.
This is a despicable bank. That must be the reason why so much official effort is being made online and elsewhere to portray Ally as "number one," as if this bank is the greatest thing since sliced bread. It isn't. To Ally, the customer is an adversary.
I have been constantly getting different stories on receiving my overpayment from Ally. The auto dealer made the payoff 88 dollars too much plus Ally took out 600 dollars out of my account day after receiving payoff. Now I have been talking back and forth to customer service and the supervisors for about 30 days in trying to receive the 688 dollars overpayment. They have given me different stories of when I will receive it and I still waiting on check. This company is all about taking your money but when it comes to them reimbursing you, FORGET IT!
I have never been late or behind on my car loan; plus being a disable V.A. veteran, they would take care of the problem. Instead, the treatment I have received should not be put on me or any customer who have made their payments on time which only helps them make money. I will NEVER USE THIS INSTITUTION EVER AGAIN. I also will make sure anybody who ask me about Ally don't use them.
FORT WAYNE, INDIANA -- We recently bought a new car but forgot to cancel the auto pay to Ally for our previous car. So far... Have contacted Ally 4 times and even spoke to a supervisor who personally guaranteed we would have our refund back in 3 to 5 days. It has been 23 days now and still no check. This company is completely inept and their customer service reps are completely braindead. I will never use this company again.
I bought a new 2011 GMC Pick-up truck April 4, 2011, and had to finance about a $15,000.00 balance. I was told by my dealership to expect a statement from Ally Finance ("the new GMAC") in about six weeks. I became concerned when I had received nothing by mail by mid-May, and called the dealer. Still nothing. Finally, I had a "customer service call" (likely in the second half of May) to find out why my payment was late.
When I said that I had yet to receive anything by mail, the caller (a male, ? accent) said that the mail had been returned. We double-checked the address, and it was basically correct. Since I have practiced medicine for 17 years in the same small town, in the same suite, among a total of 8 doctors, it seems unlikely that omitting the Suite number would have resulted in some failure to deliver the mail. Plenty of other things get through with far fewer details of the correct address.
Anyway, the first caller could not, or would not direct me to an internet site. The second caller (a female, no accent) did advise me properly. I went there, and paid off the entire outstanding balance on June 2, 2011. I believe that I spoke with another customer service representative at that time, but??? who really knows.
Anyway, weeks later, no title. So, I call the dealer to check. He checks with the state. And, lo and behold, Ally Financial is calling me again. LATE PAYMENT! I say "no way", and go to the site. Somehow I have a balance of $113.90. Two customer representatives later, and (thick accents) explanations of how my payment was divided, and used to cover late fees, etc. (recall that THEY never sent me any statement; I had to go dig it all out!!!). I finally had to pay $129 something just to clear the account.
Yet another late fee. No acknowledgment of my payment. No notice that my new statement was available for review, or that a payment was due. And, just amazing is the phrase "I do apologize..." since, truly, all the customer service representatives (and I spoke to supervisor of supervisor) seem absolutely powerless to provide any meaningful resolution. I WILL NEVER DEAL WITH THIS FINANCIAL INSTITUTION AGAIN. THEY ARE IMPOSSIBLE, AND THEIR WEBSITE IS THE WORST.
In 2007 I lease a Chevy Trailblazer from a local dealership, set my payments as an EFT through by bank for the assigned payment date. In March of 2009 my financial situation went awry and I could not recover favorably. Therefore, I filed chapter 13 (which is another form of bondage, that I would not recommend to anyone), but I did not take at that time GMAC now Ally Financial into chapter 13, but continued to make my payments on time through the course of the lease; never missed a payment or made a late payment during the entire lease, which ended in October of 2010.
Ally has never contacted me concerning any debt owed for excessive wear or over miles (which I was not) on the vehicle or any other balance due. Sunday June 12, 2011 for some unknown reason I pulled my credit report and to my surprise there was a negative credit report from Ally Financial... The first was a balance of $108.20, which I had no idea it was owed. The second report read as if I place them in Chapter 13, which I did not. Monday, June 13, 2011 I began making calls to this company to inquire about this balance and why were they reporting a Chapter 13 with a fall off date of 2017?
I was transferred 16 times, placed on hold before reaching a supervisor. I explained the situation to her, she pulled my account and could see what I was saying was true, so Ms. ** responded with "can I call you back later or tomorrow with further information". Long story short; I was finally put in contact with Mr ** of the bankruptcy department who was curt and unyielding as to their wrong doing. Mr ** continually said that since they had to sale the car and only received 13,500 for the car and not the 18,000 market value of the vehicle, that I had a balance of 5,000 owed and he informed me to contact the credit bureau and file a dispute.
I have leased many vehicles and never before have I heard anything so ridiculous in my life. That is why people lease vehicles and turn them in. If you do not like it you are not stuck with something you do not like or one might like driving new cars every two or three years. I have contacted the states attorney general and I am in the process of contacting a lawyer, and civil liberties to bring a discrimination charge against Ally Financial for the treatment of women.