I bought a new 2011 GMC Pick-up truck April 4, 2011, and had to finance about a $15,000.00 balance. I was told by my dealership to expect a statement from Ally Finance ("the new GMAC") in about six weeks. I became concerned when I had received nothing by mail my mid-May, and called the dealer. Still nothing. Finally, I had a "customer service call" (likely in the second half of May) to find out why my payment was late.
When I said that I had yet to receive anything by mail, the caller (a male, ?accent) said that the mail had been returned. We double-checked the address, and it was basically correct. Since I have practiced medicine for 17 years in the same small town, in the same suite, among a total of 8 doctors, it seems unlikely that omitting the Suite number would have resulted in some failure to deliver the mail. Plenty of other things get through with far fewer details of the correct address.
Anyway, the first caller could not, or would not direct me to an Internet site. The second caller (a female, no accent) did advise me properly. I went there, and paid off the entire outstanding balance on June 2, 2011. I believe that I spoke with another customer service representative at that time, but ???who really knows.
Anyway, weeks later, no title. So, I call the dealer to check. He checks with the state.
And, low and behold, Ally financial is calling me again. LATE PAYMENT!
I say no way, and go to the site. Somehow I have a balance of $113.90. Two customer representatives later, and (thick accents) explanations of how my payment was divided, and used to cover late fees, etc. (recall that THEY never sent me any statement; I had to go dig it all out!!!) I finally had to pay $129.something just to clear the account.
Yet another late fee. No acknowledgment of my payment. No notice that my new statement was available for review, or that a payment was due.
And, just amazing is the phrase "I do apologize..." since, truly, all the customer service representatives (and I spoke to supervisor of supervisor) seem absolutely powerless to provide any meaningful resolution.
I WILL NEVER DEAL WITH THIS FINANCIAL INSTITUTION AGAIN. THEY ARE IMPOSSIBLE, AND THEIR WEBSITE IS THE WORST.
GMAC recently changed into Ally Financial and with it, I guess Ally Financial has chosen to hire those overseas customer service call centers to handle their customer service. Each and every time I have spoken with a representative about my account I have had to ask for them to repeat, repeat, repeat as I cannot understand them. If Ally Financial is an American company why do they chose to use foreign-speaking representatives to handle their customers? We have always used GMAC to handle our auto loans, but after this loan is paid off I will use another source for my next auto loan. The reps are rude and repeat the same questions over and over. They call me and then ask to verify my name, address and last four of my social security number? Utter dissatisfaction!
I moved, so naturally I did what normal people do and changed my address, sadly with Ally I had to do it 3 different times! The third person I spoke to in regards to this would not give me any information on my account with out the name of the dealership I purchased my car from, the city I purchased it in or my previous address (that I had already changed). I provided all three with the exception of my apartment number which I couldn't recall but she said nothing matched and she was unable to answer anything in regards to my account. After putting me on hold multiple times and 33 minutes on the phone saying my information over and over, she actually told me what the apartment number was! Wonderful security guys!!!!! So, you said that all of the information I was giving was incorrect then you actually tell me the apartment number to my previous residence that you have on file, so basically if you are a CRIMINAL, call Ally and give it about half an hour, I am sure you will be able to get those last bits of personal information for the identity you are trying to steal. I TOTALLY TRUST YOU GUYS WITH MY PERSONAL INFORMATION...... NO, I DON'T AND NEITHER SHOULD ANYONE ELSE!!!!!
Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of privacy; it was goodbye to the customer, full stop. This is a despicable bank.
That must be the reason why so much official effort is being made online and elsewhere to portray Ally as "number one," as if this bank is the greatest thing since sliced bread. It isn't. To Ally, the customer is an adversary.
I have been constantly getting different stories on receiving my overpayment from Ally. The auto dealer made the payoff 88 dollars to much plus Ally took out 600 dollars out of my account day after receiving payoff. Now I have been talking back in forth to customer service and the supervisors for about 30 days in trying to receive the 688 dollars overpayment. They have given me different stories of when I will receive it and I still waiting on check. This company is all about taking your money but when it comes to them reimbursing you, FORGET IT! I have never been late or behind on my car loan plus being a disable V.A. veteran they would take care of the problem. Instead the treatment I have received should not be put on me or any customer who have made their payments on time which only helps them make money.
I will NEVER USE THIS INSTITUTION EVER AGAIN. I also will make sure anybody who ask me about Ally don't use them.
BOOMINGTON, MINNESOTA -- Ally is a terrible company. Very inefficient. I will NEVER finance an automobile with them again. I cosigned for my son's car. For personal reasons, I decided to pay off the remaining balance so that we could remove my name from the car title. I called customer service to ask for the quickest method to pay off the car. The customer service representative was most likely from India; difficult to understand due to the heavy accent. She told me to mail a cashier's check via overnight mail and that Ally would fax the lien release to my house as soon as the check was received. I tracked the check via usps.com. The check was delivered to the Ally address given to me by the customer service representative at 9 a.m. on Thursday August 29th, 2013. I have called Ally everyday since then but the payment has not been processed.
I don't know if the customer service representative gave me the wrong address, or if Ally is not processing the payment so that they can continue to charge me the daily interest of $2.49. It is urgent that I remove my name from the car title. I need a lien release in order to do so. Also, it is impossible to find out the exact payoff amount. The Ally website states a payoff figure and claims that the figure is good for 5 days, yet the payoff amount changes daily; it gets higher each day.
The customer service representative from India could not explain why my payoff amount was not locked in and why it was increasing daily since I mailed the check to Ally. I am going to contact a lawyer about this incident.
BLOOMINGTON, MINNESOTA -- Every Time I call customer service I get someone with a foreign accent so it is very difficult to understand them, and I don't think they fully understand me either as I always have to repeat myself. Their online account access is a joke. I had trouble the first couple of months setting up my account. Finally was able to speak with someone I understood and got it set up. So during that time I had to mail a check for payment, or use the phone payment which costs $15 each time. They were supposed to reimburse me for the phone payment fee since I couldn't get online to pay, but that never happened. Now that I finally have the ability to go online and pay with my bank account (with no fee), their site is messed up and the login page is "temporarily unavailable". Been like that for over a month, so I am back to mailing my payments and waiting for my statements in the mail. Each time I call in to find out what's going on they say it should be fixed soon. Not having online account access upsets me because I like to pay weekly instead of one payment per month, and I don't like having to send a check every week or pay by phone and have the extra fee. Next time I get an auto loan I will not be using Ally.
In 2007 I lease a Chevy Trailblazer from a local dealership, set my payments as an EFT through by bank for the assigned payment date. In March of 2009 my financial situation went awry and I could not recover favorably, therefore, I filed chapter 13 (which is another form of bondage, that I would not recommend to anyone), but I did not take at that time GMAC now Ally Financial into chapter 13, but continued to make my payments on time through the course of the lease, never missed a payment or made a late payment during the entire lease, which ended in October of 2010. Ally has never contacted me concerning any debt owed for excessive ware or over miles (which I was not) on the vehicle or any other balance due. Sunday June 12, 2011 for some unknown reason I pulled my credit report and to my surprise there was a negative credit report from Ally Financial...the first was a balance of $108.20, which I had no idea it was owed. The second report read as if I place them in Chapter 13, which I did not. Monday, June 13,2011 I began making calls to this company to inquire about this balance and why were they reporting a Chapter 13 with a fall off date of 2017? I was transferred 16 times, placed on hold before reaching a supervisor, I explained the situation to her, she pulled my account and could see what I was saying was true, so Ms. G responded with can I call you back later or tomorrow with further information. Long story short; I was finally put in contact with Mr B of the bankruptcy department who was curt and unyielding as to there wrong doing. Mr B continually said that since they had to sale the car and only received 13,500 for the car and not the 18,000 market value of the vehicle, that I had a balance of 5,000 owed and he informed me to contact the credit bureau and file a dispute.
I have leased many vehicles and never before have I heard anything so ridiculous in my life, that is why people lease vehicles and turn them in, if you do not like it you are not stuck with something you do not like or one might like driving new cars every two or three years. I have contacted the states attorney general and I am in the process of contacting a lawyer, and civil liberties to bring a discrimination charge against Ally Financial for the treatment of women.
After Ally told me I was approved for a home loan, I went ahead and put earnest money down and paid for a home inspection for the home I was approved to make an offer on. These things cost me $2680 and after spending this money Ally changes their mind and tells me I am no longer approved for the home loan. I am now out the $2680 and I am reporting Ally to the Better Business Bureau and I am telling everyone I know not to try to do business with them!! I just wish I had read all the other reviews from everyone on here who have been screwed out of money by them! Don't let yourself become another victim of Ally's fraudulent business practices!!!
BLOOMINGTON, MINNESOTA -- I will never use Ally for anything! My original loan was w/GMAC who was bought out by Ally. I was told that my account qualified for a 60day extension which would really help me out as my husband took a new job and we relocated to a different state. I received a letter dated 9/14/10 from Ally stating that they wear happy to offer me a 60 day extension, that I needed to pay $259.04 (which I did, it was set up to be taken right out of my checking acct) and that my next payment of $163.72 was due on 10/17/10. I received a phone call on 10/4/10 at 6pm where the agent informed me that I was 48 days past due! I was told that my account did not qualify for a 60 day extension so the payment I had sent for that had been applied to my loan! What! They waited over 3 weeks to contact me to let me know this! In the mean time I am now past 30 days late and not only my credit has been affected but my co-signers too! They told me there was nothing they could do, I even had one representative hang up on me! Nice customer service! This company sucks and has unethical business practices! Thanks a lot Ally. I will begin letting everyone I know about how they treated me and making sure nobody uses them. ALLY SUCKS!!!!!!!!!