Ally Financial Consumer Reviews

Purchased a vehicle thru a Chevy Dealer. Went with Ally due to low interest rate. Big mistake. I sent extra money (as I do with some bills) for the first three months. Usually when doing this with car and house loans the amount paid over goes to the principal. Ally send us a statement for the next month which is lower than what we signed the contract for to pay. I again paid more than what was asked for on the bill.

Well, the next month the invoice is for even less than the previous month. I saw that the extra money wasn't going to the principal but rather toward what was being requested each month. Now this should have been the first clue. So I paid exactly what was on the invoice. I then get a notice three weeks later that we needed to pay an additional $30 or it was going to be reported on our credit as late.

We called Ally (another big mistake) to find out why this was happening. We talked to a complete idiot for about 30 minutes on the phone and she couldn't/didn't understand the problem. Told her to let me talk to her supervisor, who was not any smarter or helpful so we asked to talk to her supervisor. Was told it could take up to 48 Hours to get a call back from a manager.

Long story short. The so called "Manager" called us 6 days later and stated it is a computer problem on their end. They know they have a lot of unhappy and angry customers but they can't fix it at this time. She stated that when a customer pays more than what is due for the month that they credit it to the principal and they also credit it to the next month's bill but that customers are expected to pay the original loan amount and not what the invoice says.

She also stated that customers can call every month that they make an overpayment and ask to have the account "rebilled" so that the principal is credited for the overpayment and not the next month's bill. I told her both of those statements make no sense as they are crediting the twice with the same payment but making them call in to get credit for the same payment that they just paid.

We went round and round with her making excuses for why they can't fix their system and that they see nothing wrong in making their customers (hopefully not many for long) do all of this extra work. We have had many auto loans thru the last 5 years. We have never had any problems with overpayments being applied only to the principal and the invoice amount being the same each month. I will never use Ally again and I will not buy at a dealership that uses Ally as their loan company. We will be transferring our loan asap.

BALTIMORE, MARYLAND -- Having this team of irresponsible, negligent individuals finance the lease of my first car was the biggest mistake I have ever made. Not only are you on hold for at least 30 minutes before you speak with a live agent, but when you do, they are rude, and unwilling to help. I called this morning because I received a letter in the mail stating they had informed the credit bureaus about a late payment, missed payment or other default on my account. This could not possibly be correct as I have never made a late payment let alone miss one. I called in today hoping to resolve this misunderstanding as I am unable to access my account online and the agent who answered the phone, did not even greet me (customer service 101), and just asked for my account number. She then said she had never heard of that letter before and had no idea why I had received that. I expressed my frustration to her and she said I could always refinance my car again. I told her I was not sure I'd want to do that with Ally financial due to several issues I've had with them already, and instead of doing her job as a customer service representative and trying to work through a resolution with me -THE CUSTOMER- she just brushed me off and said well I did not mean with us but with whoever you want. Feeling like she was trying to mock me, I asked to speak with a manager, to which she said sure I'll send you to voicemail and HUNG UP!! Are they serious? I am extremely displeased with the service and I DO NOT recommend Ally Financial at all. They will just ruin your credit by providing FALSE information to the bureaus and not even return a call to even attempt to resolve an issue. Do not even bother asking to speak with a manager… Save your breath because you will be sent to an unchecked mailbox and never receive a follow up. They are misleading, bad-mannered, and unreliable. I will definitely be reporting them- they are a SCAM. Jeffrey Brown should be ashamed of himself or whoever is overseeing the daily operations for this company – with 9.866 billion in revenue in 2017 you would think they would invest in customer service and training. Guess not. Avoid at all costs.

BLOOMINGTON, MINNESOTA -- I had made 3 payments of $500 totaling $1500 I had paid to Ally for car payments. Of those payments $59.69 was applied to the principal of my loan and the rest were finance charges... I currently have this in dispute with my bank and claim they are performing fraudulent activity. I would also like to point out that Ally changed their name from GMAC in 2009 to Ally. If you look closer it's because of all their fraud and lawsuits which is the new entity and name. Well with that being said Ally Financial is a new business as of 2009 and on the Ally website on the “about us page” is states “we have been helping customers over 100 years”... Ally has only been in business since 2009.

They have false documents misleading information everywhere. Do not do business with Ally. Stay as far away as you can. I'm disputing my false credit report they did, the false payments, as well filling complaints everywhere and I will be reporting them to the Attorney General. This is the biggest financial scam I've ever seen! Last but not least, Ally is a “Digital Financial Company” with no physical branches or locations and you can't even apply for a auto loan on their “digital website”. I only got a loan from them because that's who my Mazda dealer went through and now I get to deal with the headache.

The salesman got his commission and now I deal with a fraud company. Only communication is through email and phone with nothing but P.O. boxes... Why is there no transparency with this company? Why is there no faces? And why are they hiding from face to face? Also do your due diligence on this company, more and more questions raise my concerns every day. This company might be legit but are performing fraudulent activity plain and simple. Don't believe me? Please do your own research and you'll see for yourself! My name is Britton ** and I say this is company is the biggest fraud I've ever seen!

WASHINGTON, NEW JERSEY -- I leased a 2013 Chevy Cruze through Ally. I paid my bill on time, took excellent care of my car, and turned it in under mileage. About two months ago I turned in my lease for another car. Before I even left the dealership with the new car, I took an exhausting amount of photos of the Cruze to back myself up in case there were any problems (advice from the dealer). I wasn't keen on the process to begin with... while I knew my car had no dents or scratches I didn't like the fact that I was leaving the car there to possibly be surprised later. Two weeks later I get a bill for $730.

I called Ally immediately and explained that I had photographic proof that the car was not damaged. They told me they couldn't give me answers and that I would have to wait until it sold at auction and present the photos afterward. About 2 or 3 weeks later I get the same $730 bill. Again I called Ally and said I had photographic proof that the car was not damaged. The representative told me that the photos are useless and they cannot accept them. The rep then began screaming at me and talking over me when I started asking questions. I work in retail customer service and I would never speak to a customer the way I was spoken to.

This company is run by lying, money hungry animals and I am disgusted that I was treated like a liar. This company will trap you into paying for damages that don't exist and will not let you defend yourself. Forget about getting help or correct information from customer service, they will not listen.

I moved, so naturally I did what normal people do and changed my address. Sadly with Ally I had to do it 3 different times! The third person I spoke to in regards to this would not give me any information on my account without the name of the dealership I purchased my car from, the city I purchased it in or my previous address (that I had already changed). I provided all three with the exception of my apartment number which I couldn't recall but she said nothing matched and she was unable to answer anything in regards to my account.

After putting me on hold multiple times and 33 minutes on the phone saying my information over and over, she actually told me what the apartment number was! Wonderful security guys!!!!! So, you said that all of the information I was giving was incorrect then you actually tell me the apartment number to my previous residence that you have on file. So basically if you are a CRIMINAL, call Ally and give it about half an hour, I am sure you will be able to get those last bits of personal information for the identity you are trying to steal. I TOTALLY TRUST YOU GUYS WITH MY PERSONAL INFORMATION... NO, I DON'T and neither should anyone else!!!!!

Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of privacy; it was goodbye to the customer, full stop.

This is a despicable bank. That must be the reason why so much official effort is being made online and elsewhere to portray Ally as "number one," as if this bank is the greatest thing since sliced bread. It isn't. To Ally, the customer is an adversary.

I have been constantly getting different stories on receiving my overpayment from Ally. The auto dealer made the payoff 88 dollars too much plus Ally took out 600 dollars out of my account day after receiving payoff. Now I have been talking back and forth to customer service and the supervisors for about 30 days in trying to receive the 688 dollars overpayment. They have given me different stories of when I will receive it and I still waiting on check. This company is all about taking your money but when it comes to them reimbursing you, FORGET IT!

I have never been late or behind on my car loan; plus being a disable V.A. veteran, they would take care of the problem. Instead, the treatment I have received should not be put on me or any customer who have made their payments on time which only helps them make money. I will NEVER USE THIS INSTITUTION EVER AGAIN. I also will make sure anybody who ask me about Ally don't use them.

VIRGINIA -- DO NOT deal with these people. They are a fraud. I bought my car in December of 14. My first payment was February of 15 so roughly I have paid on it for three years. I financed $25,000 for the car, I still owe nearly $18,000 on it! All of the payments I have made have went mostly toward the interest and very little if any toward the principal.

Any time I have had to call them there is never an operator that answers in this country. I have asked several times to speak with someone in the US, they transfer me then they disconnect me. The most recent being last night. I actually talked briefly to someone in America and then she disconnected me. I am in the process of trading this car for something that is easier for my elderly father to get in and out of and I'm being told by the dealer it's probably not going to work due to the fact too much is still owed on my current car. I would not recommend this place to anyone, not even to finance a bicycle!

DETROIT, MICHIGAN -- After two days trying to get a “final” payoff amount on a car loan (which kept climbing) I was given an amount, exceeding $17,000: Responding that it was more than my last quote, it was purportedly to pay Sat/Sun interest while it was en route by mail from Dallas to Phoenix — if it was an overcharge, they would return the amount. (Ha!)

The next month I received a bill for a monthly payment - which I tossed, assuming the paperwork was somehow delayed. The following month, a bill for two months payment — with interest was forthcoming. After a phone call demanding payment, I assured them I would go to prison before giving them another cent. As it stands, I am to be harassed by bill collectors and the title will not be released until I pay. See them in court!

After your vehicle is halfway paid off watch out. If for any reason your payment doesn't clear or you pay from a different source. They won't contact you at all. They will lie and say they called or sent mail. After you get caught up, these guys will double bill you with a late fee. I got a different answer every time I called. Finally learned they were applying the payment to the principal and not the bill that was due. So you end up paying twice with a late fee and it gets worse. It's at this time you need a lawyer. But don't get a lawyer on the net. We had one that wasn't really a lawyer. See once you have a loan with Ally they sell your personal information.

Anyways we were able to get some money back and we immediately paid off the loan with my wife's probate from her mother passing away. We paid off the loan at the end of August this year. Got the title end of September. And guess what happened at the end of October a few days ago? They almost got away towing my vehicle at 12:05 AM! Had I not ran outside in the freezing cold naked yelling "I've got the title" my truck would of been gone and I would be taking Uber to get anywhere.

Fortunately the driver heard me out and took pictures of my title and the truck. Ally however tried to claim the payoff was taken back. Of course they were lying and trying to commit wire fraud. However we made the decision to stay out of state overnight. We are still waiting for an apology.