Alpine Electronics of America, Inc.

2 reviews & complaints.

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Tiny Buttons, Counter-Intuitive, Designed For Non-Drivers
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STRONGSVILLE, OHIO -- Alpine CDA 9886: I really hate this thing, and I vowed I’d tell other consumers about it. Maybe the company that designed it will see this and get smart.

Every control on the Alpine CDA 9886 is diabolically designed to be counter-intuitive and hard to access.

The CD/tape player in my VW Passat failed, after eight years, and I went to an audio store to get a replacement. Of course you can’t get a unit that plays tapes -- heaven forfend that we don’t obsolete a technology every eight years. I was assured that this little piece of electronic chutzbah would be easy to operate, compatible with my iPod, and not have a lot of bells and whistles I don’t give a darn about.

All lies.

First of all, there was no manual with it, so I had to call the installers to figure out how to turn it on. The on-off button is tiny and hard to find, plus it also controls whether you’re getting CD, radio, or USB feed. Plus, for some reason, it isn’t called on-off. It’s called “Source.” So when you’re in traffic trying to turn off the radio so you can concentrate on dangerous conditions, you can stab wildly at this tiny button, possibly hitting it eight or ten times, trying to get it to shut up. I think you’re supposed to press and hold. but I’ve never figured out the exact length of time that will silence it.

The face has about twenty other buttons, none of which seem to have anything to do with anything I want. (Did I mention there is no manual?)

At least it doesn’t seem to want to play Shuffle when I’m listening to an audio book!

Next, I find that the installer disconnected my AM radio aerial -- which you sometimes need if you have to get road information. The salesman I complained to wants to blame VW for this somehow. I had to drive a half hour each way back to that store and wait for the conclusion of a weighty sales interaction with a customer who was spending ten grand on a house sound system (a clue as to why service on replacement car radios is so poor). At least the AM works now.

To eject a CD, which one might need to do if one wished to return an audio disc to the library, for example, you have to find and punch a tiny, unmarked button to pop open the face of the unit, then you have to punch another button to get the disk out. You can’t do this unless the engine is running. And as to storing the next CD so you have it ready to pop in when the current one is over, you can put it in a storage container on top (where I wish there was a tape player) and not be able to get it loose because it lies flat and can be scraped loose only with long fingernails.

These things must be designed by engineers who have a very different idea of why people want car radio/CDs. I wish I could meet one of them and give him an earful. But they are carefully shielded behind corporate alias addresses.

No back-talk from cheeky consumers who simply want to listen to music or audio-tapes!

     
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Anonymous on 04/28/2009:
Did you try here for a manual:?

http://www.alpine-usa.com/US-en/support/support_search.php?modelname=CDA-9886
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Alpine Mobile Security SEC-8448
Posted on
SANTA MONICA, CALIFORNIA -- I purchased an Alpine Car Alarm System (SEC-8448) from the Good Guys! with a lifetime warranty. It recently just quit working. The Good Guys! said they no longer carry the Alpine Alarm Systems because they have had too many problems with their systems. I tried to contact Alpine and have gotten no response.

I would like Alpine Electronics rectify and honor the lifetime warranty purchased through the Good Guys Store! The Good Guys! said the alarm system was burnt out and needs to be replaced. I would like Alpine to replace it with the same alarm system (SEC-8448) or one of equal value.
     
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MAA623 on 11/05/2004:
Alpine Electronics just plain sucks.
I bought an auto navigation system model NVE-N852A
and its given me total HELL.
Advertised as "The best there is" Obviously false advertising, I have to say from first hand experience - Alpine is not even on the score board, They should consider getting out of the car navigation market before they claim more victims. It don't surprise me one bit your alarm system don't work, as I have found the hard way, tghis company does not stand behind what they sell.
You may be intrested to read my complaint about Alpine products as well.
What ever you do - don't buy anything again from them and spread the word, its time they got taught a lesson. Boycott Alpine !!!
MAA623 on 11/05/2004:
One other thing - Alpine knows how to play dumb,
and they won't take the system back> The dealer you bought it from will obviously blame you to avoid taking a hit. Like me - you have a fight on your hands --- retain a laywer, take their ass to court.
MAA623 on 01/17/2009:
Alpine systems are Garbage - there's no other way to say it. I wouldn't use one of their systems if it were given to me for free.
If you've read my posts below, Alpine knows and is a master at playing stupid, after I took their ass to court, I got a brand new system of my choice, installed for free, at their expense,
taking the dealer to the side and threating to choke the living hell out of him if he didn't comply, worked as well.
If your wronged by corporate America, you have to stand up. and fight these scumbags head to head. In the end, you will prevail.
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