NEWPORT, VERMONT -- I ordered from Al's Snowmobile in Dec 14, 2009 and received the wrong part. We called them and shipped the part back at our expense on 12/18/09. We didn't hear from them and it had been about two weeks so once again we called them, they said to send our coil to them then they would send the part. We mailed the coil to them at our cost of course on 1/6/10. Now we are well into Jan 2010 we call again after not hearing from them or receiving the part. Now they claim they received an empty box from UPS and will not refund my money. I will be contacting the Better Business Bureau tomorrow along with consumer affairs.
I am also contacting UPS I have the receipts from both packages being mailed to them and received by them with conformation dates and my bank statement. I want my old part and my money refunded.
Company Response 01/15/2010: Als sent the right part for the year and model the customer asked for. Customer gave the wrong year so we asked this customer to send the old one to match up. They said they sent the old one back with the one we sent them. It was not in the box with it. Today we received their old one in a separate box and we are trying to match it up to theirs to help the customer get the right part and know what year they may have.