SAN DIEGO, CALIFORNIA -- Never received lessons paid...since October 2007. First called them on 10/22/07...was given the week of 11/15 as violin lesson start date or at least being contacted by an instructor. Paid, in full, with credit card, $544 on 10/22/07 Rented my violin on 11/13/07 ($88.16 paid). I didn't get an instructor until beginning of December.... My first lesson wasn't until 12/06/07. The excuse was that they couldn't find anyone that had time to start with a new student. My instructor showed up with no lesson materials. If I hadn't purchased my own "violin for beginners" materials, we would have "winged it." Subsequently, my instructor missed our next lesson on 12/16/07.
We played phone tag for several weeks...and she didn't call me back until I had complained to Amadeus about calling her 3 times and not getting any response. Then we finally scheduled a lesson on 1/17/08. (2 MONTHS AFTER I HAD PAID FOR THE SERVICE AND RENTED MY VIOLIN, for which, I've already paid $88). And she was over an hour and half late! I couldn't stick around so I had to reschedule!!!!!
I have asked nicely about getting a refund. They have not fulfilled their service, they have not checked up on whether or not I'm even satisfied with the service, and they refuse to give me my money back! I have never dealt with such an unprofessional business in my life. I've paid over $500 dollars for what has been a headache plus one lesson that was iffy at best. When I did ask for a refund, all I got was "that is not our policy."
From my experience, their policy is breaching contract, but still taking money from customers. I could see if I was unhappy with the instruction I was getting. I wouldn't expect a refund at that point. I want to make sure that others are warned before paying that kind of money for poor service.
SPARTA, NEW JERSEY -- It appears as though I'm not the only teacher who has yet to be paid for services rendered. They owe me over $500 for lessons I've taught. If that isn't enough, two of my students, were billed multiple times AFTER they had already paid. One student discovered she'd been billed 3x the amount she'd purchased. Both did get the matter resolved but not without having to haggle with their credit card companies and financial institutions.
FYI UPDATE (6/27/09): I did more "digging" on Google, and had found more phone numbers. Unfortunately, of the 5 numbers I located, 4 were disconnected and the 5th was a valid number.. BUT the problem with it was, it belonged to a private owner, whose English speaking ability was limited (at best). However, she was very nice and revealed to me something I found interesting. Apparently, she'd received multiple calls from people asking for Amadeus Music within a 24 hr period. She also explained that her wireless carrier made a mistake when they assigned her that number and was due to receive another number within 48 hrs.
I apologized to her for the inconvenience and thanked her for her hospitality. I made that call about a week ago so I'm certain that all 5 numbers I once had are no longer valid. The best advice I can render is to contact the New Jersey State Attorney General's office.
NEW JERSEY -- I paid 1,633 for a semester of violin lessons from Amadeus Home Music School. My classes were supposed to start in September 2008. The company kept calling me telling me that the teacher was still with another student and couldn't come to my house yet. This kept happening for 2 months until I decided to report this to my credit card as fraud and it was too late. I keep calling the company ever since and they don't answer their phones. It's just an answering machine. ** called me back twice after several calls and she just said they will take care of my refund.
It is March of 2009 and I still don't hear anything. I keep leaving messages and they don't call back. I can see by other stories that this is happening not just to me. And it's the same story!! If someone can help me with this situation please email me at **. And please don't ever pay a penny to this company!!
NORTH CAROLINA -- I scheduled music lessons with Amadeus Home Music School and paid $880.00 on a credit card upfront. I was told a teacher would contact me within 1 week. NO ONE EVER CALLED. I called them every week for months. I would get a call back every couple weeks and was told the teacher was finishing up with another student. I was told they would contact me the following week. I was able to get a callback right up to the day I was no longer able to dispute the charges on my credit card. At that point I am unable to get a callback or a refund. This is a total scam. I would stay away from this company and spread the word!! DO NOT get ripped off by this company!!!