Amana Company, L P - Page 3

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1.3 out of 5, based on 3 ratings and
30 reviews & complaints.

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Self-cleaning oven nightmare
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After using the self-cleaning feature on this oven it melted the hard plastic around the oven door onto the metal of the door and totally split the plastic on the oven door. As a result the door no longer seals to allow proper temparture when pre-heating and/or cooking.

Now I'm left with a damaged/broken product after only 8 years off owning this Amana Oven.
     
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Helpful on 06/22/2010:
99% of ovens now use a thermal gasket, not rubber to seal the doors. The first think to be aware of is that if you are purchasing an oven with a rubber gasket, you are buying a cheap oven, both in price and design.

I would have left out the eight year part. That length of time is long for a gasket to still be in order, especially if it was plastic. You may want to call the manufacturer about buying a new one for replacement.

Best of luck.
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Hostage To Amana Service--My Time Is Worth Nothing To Amana.
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It has cost me two entire days to get my washer warranty service, because Amana's (Whirlpool's) warranty service company A&E Service refuses to give customers any time slot and insists they be available any time from 8am to 5pm on the day of service. I feel I am being held hostage. Not only that, the washer should not have broken in the first place--poor design, plastic motor housing which got a hole in it and flooded my carpeted basement.

Amazing how they have trashed what used to be one of the best names in American appliances.
     
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Anonymous on 06/11/2009:
Look for authorized Maytag/Amana/Whirlpool servicers in your area...A&E is the worst and will only cause you more grief...Maytag.com and enter your zip code.
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Oven/Stove Is Junk
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COLLINSVILLE, ILLINOIS -- They are living on a historical past reputation... the quality isn't there... the knobs can not be washed without the numerals being washed off; so better mark the oven settings with an engraver before applying soap & water... Plus, they have stopped marketing the knobs and conventional knobs will not fit (the temp settings are reverse of what is available on the market)...

Avoid this product!! I'll never buy Amana again..
     
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Anonymous on 05/25/2009:
I checked and these knobs are indeed discontinued.I can't tell by the model how old it is,I'm guessing about 10 years or so.Home Depot used to carry a pretty good aftermarket knob set,haven't seen one in a while..
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Amana Side By Side Refrigerator
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00803 -- Purchase this stainless steel unit in 2006 used for 3 months as I moved had in storage and plugged in 1 day ago I had to have it gassed as found out it had a leaking condenser line then found out compressor is failing causing unit to trip power outlet monitor. Looks brand new and failing!! WOW called Amana total for lines and compressor $266.60.
     
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Amana Side By Side Refrigerator - Piece of Junk!!!
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MEMPHIS -- We built our dream kitchen in 2001 and purchased an Amana side by side built in refrigerator. NIGHTMARE!!!! We have put 4 motors in it, replaced the compressor twice and now after 6 years, when we went to repair it for about the 10th time, the parts are no longer available. The people at Amana told us that they were very sorry. They offered us 15% off the purchase of a new refrigerator....as IF we would EVER purchase anything from them EVER again!!!!
The service center would not return phone calls. They would say to us, I will check on that and get back with you within 24 hours. I would have to call back only to be told that they still didn't have an answer for me.

My opinion is: It is ludicrous to have spent $6000 on a built in refrigerator, to have repaired that refrigerator no less than 10 times in six years, for the refrigerator's parts to be unavailable in six years and for them not to be willing to stand behind their product and do anything about it!!!!

I WILL NEVER PURCHASE AN AMANA APPLIANCE EVER AGAIN AND WILL TELL EVERYONE I KNOW NOT TO EITHER!!!!!
     
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Anonymous on 10/22/2007:
I wasn't aware that Amana had a built in refrigerator.Jenn Air does.
Viking is not the same as Amana.

Are you sure it is an Amana "built in"?
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Clock unit and heating element burned out
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I purchased an Amana convection range in February 2005. This is one of their more expensive models. The clock and main heating element for the oven shorted out. The repair man said we're lucky it didn't start a fire. I contacted Amana and they said it was out of warranty and they would do nothing for me. I think a range that is not even 2 years old should be covered for replacement of the replacement items at no charge. The repairman said it would be over $500.00 to fix and recommended purchasing a new range instead. If I have to go to that extreme, it will not be an Amana.
     
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Slimjim on 02/06/2007:
1 year parts and labor. Standard warranty for all brands since the beginning of time. Your range is 2 years old, so it's not even close.
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Poor Product and Customer Service!
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Bought a new Amana dryer less than one year ago. Since then we have had 7...yes, I said 7...service calls. They have fixed something different every time they have come out to my house and have yet to fix the problem. My dryer does not heat well and takes 4+ hours to dry a load (medium sized) of clothes. They refuse to replace the item and continuously send out service men...the last one wanted to charge me $110 to tell me that I should check the dryer vent (we have already done that). Horrible appliance and even worse customer service. They were sent a letter as well as the Better Business Bureau. I WILL NEVER BUY ANOTHER MAYTAG/AMANA APPLIANCE...EVER!
     
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MRM on 01/23/2007:
ihatetmobile said: I WILL NEVER BUY ANOTHER MAYTAG/AMANA APPLIANCE... a lesson well learned.
Anonymous on 01/23/2007:
ihatetmobile, I don't blame you if you never buy one again after 7 service calls either the service guys are a bunch of losers or the machine is junk.

Is it a 220 Volt? That’s the big plug. It sounds like you either have a bad heating element or if it is 220 then either one side of the power is not on or it may be hooked up wrong. Good luck to you.
tander on 01/23/2007:
What is the best brand of a dryer to buy? Washer? Fridge? Oven?
Anonymous on 01/24/2007:
Tander, The best ones are the ones with the fewest amounts of "gadgets" on them. For example a washer one should check out the tub underneath the one you see with all the wholes in it. If the tub underneath is steal its good, if not it is garbage.

A stove, well I like gas because they have the least amount of parts on them and they hold up much longer.

But you should check out Consumer Reports:
http://www.consumerreports.org/cro/appliances/washing-machines/reports/how-to-choose/index.htm?
Slimjim on 01/24/2007:
Liddy, I almost think you're on to something but I'm not sure that the dryer would heat at all if on leg of the 220 is down. It would turn the drum and operate the timer, so it just may charge the element enough to appear to get some heat. You would think a tech would check it, but clearly they don't know the problem when the day is done. I'd put a meter to it and check just to be sure.
Anonymous on 01/24/2007:
Slim I agree and it does seem unlikely but I have seen dyers with two elements and one not work but I was leaning more along the same line your talking about. I have also seen where the 220 line has been hooked up wrong, in other words, someone hooked up what they thought was 220 when in fact they took two runs off the same 110 line.
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Poor Quality
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DETROIT, MICHIGAN -- Control module needs to be replaced every 9-12 months at a cost of over $200 per repair. Amana knows of this problem but refuses to do anything about it since they make more money selling parts and service after the sale and no longer care about their image or name since they have a monopoly on the appliance business now. Please read reviews on this model before purchasing and you will see that it is a major issue and should have a national recall on it.
     
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Bababooey on 11/28/2006:
It's a shame that this once fine company (Did you know that Amana developed the first commercial microwave oven?) has now become a third rate manufacturer of sub-standard and unreliable kitchen products. While growing up in the '80s, we had a Amana refrigerator, an Amana gas oven, and an Amana microwave oven in our kitchen. Today, I wouldn't put an Amana product in my kitchen if you paid me!
Slimjim on 11/28/2006:
Yep, the Radar Range was that microwave Amana made first. A $700, 400watt, bulky, uneven cooking thing, but the one that started it all for residential use.
Anonymous on 11/28/2006:
Yep, we had a hard time keeping them in stock, back in the day. Museum pieces now.
labtech on 11/28/2006:
I made the dreaded mistake of buying an Amana range, frig, microwave, and dishwasher at the same time. I am on a first name basis now with the repairman, I think he has me on speed dial now so whenever he sees my phone number on his caller ID he throws a control module in his bag and comes right over.
Anonymous on 11/28/2006:
Lol, yep, we had a few customers like that. They don't make 'em like they used to, and maybe that's a good thing.
Anonymous on 11/28/2006:
Pirate is Amana his word.
SilverWngs on 11/29/2006:
Labtech, how old is your Amana? If it is outside the warranty dates then yes you are responsible for the charges. The warranty on most products is 12 months labor and 12-24 months parts. However even when those parts are replaced the warranty on those parts is only 90 days.
labtech on 11/30/2006:
I bought it in June of 2004, it's already on it's 3rd module and the module is only a 12 month warranty. I read online that a class action lawsuit is in progress regarding this issue. They state that a faulty latch mechanism allows the heat escape from the door burning up the module. After seeing the design I can see why this happens, steam can be seen coming out the door right by it.
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Amana Big Oven Problems
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ST. CHARLES, ILLINOIS -- I will NEVER EVER buy any Amana product again. My saga began on September 17, 2003 when we moved into a new home and purchased a brand new Amana oven. We have had nothing but problems from the beginning. We have had numerous gas leaks which resulted in Maytag giving a brand new Amana Big Oven. This oven has also had 2 gas leaks. The latest problem is the top of the oven door melting during the self clean process. I consider us incredibly lucky that our house has not burned down. I would love to hear from anyone else who has had problems with gas leaks in these ovens. Maytag tells us no one else has this problem.
     
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bstinger on 10/04/2006:
I have not had any gas leaks, but I have had a problem with the self clean cycle. Top of door melted, out of warrant and out of luck. Will cost about $300 to replace parts damaged.
momovour on 12/06/2008:
The rubber(?)lining on my Amana Big Oven also melted and cracked during the self cleaning cycle. I thought it was my fault! I would really appreciate any tips on contacting Amana about this. In addition, the oven glass inside the door recently exploded. Are these types of problems common with this model?
R Mars on 07/27/2011:
The right side hinge has come out twice causing the glass to shatter. After replacing the hinge the first time, the top trime singed and melted. I have replaced it twice. This oven door is poorly designed and they won't fess up. I will never buy any of their products again. The authorized repair person they sent the first time sair the hinges were defective, but Amana couldn't care less. This oven is a piece of shit.
Sue L Solon Oh on 11/25/2011:
OK day after Thanksgiving...need to clean oven top of door melted, really foul smelling. called the 800 number.. no they never heard of this happening. cost of part $70. this was not the first time this oven was cleaned so why today?
nolaeer on 01/01/2012:
Same thing happened to me during cleaning cycle. Will never buy Amana again.
carol on 06/18/2013:
oven door melted during cleaning cycle
Liz in California on 12/08/2013:
Same thing. Plastic door topper melted during self cleaning. I've used the self clean feature before with success so I was assuming all would go well. What a mess and out of warranty, of course. Has anyone had any luck contacting amana?
Judi on 12/27/2013:
Also just happened to me Christmas evening after cooking dinner I put on the self clean. I have also used the self clean before with no problems. Also out of warranty. Obviously this is a manufacturers defect. Input appreciated. Any luck with Amana?
Judi on 12/28/2013:
Update: Called Amana 12/27. Repairman coming today 12/28. Amana paying for parts and labor to fix. Will update after repair. I read them these complaints and said it was obviously a known issue. They scheduled repair on phone without hesitation. My oven is out of warranty by a few years.
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Amana Refrigerator
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PINCKNEY, MICHIGAN -- I purchased a new Amana refrigerator with factory warrany. I heard that Amana made the best. From the first day, the frige leaked water from underneath. I called factory service and asked what to look for, but they insisted on coming out to look at it. I was told "we will call you tonight with an appointment time". That was a lie. So I went to work figuring they would not be out. When I checked my answering machine the next day, the said they would be out between 10 AM and 12 noon. This was at five minutes to 10. I rushed home only to find a note on the door saying they were out at 10 am. I called them and they said the repairman was in Flint. That is a lie, I could not fly a plane to Flint in 20 minutes let alone drive. I said this could all have been avoided if they had called like they said they would. I was told "our calling system is automated and we have no way to know whether it called you". As if that were my fault, I didn't know it was an automated system, and I am not responsible for their incompetent employees. So now I have missed work and still have a leaky frige. Do yourself a favor and never buy anything made by Amana! "Friends don't let friends buy Amana"
     
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cat1962 on 09/20/2007:
Amana Refrigerator,

I purchased an Amana stainless steel top/bottom door refrigerator just two years ago. Today September 20, 2005 the top door fell off and slammed to the floor shearing off the bottom freezer door handle. Luckily, my two-year-old daughter, by the grace of god was not in that area. An area in which she often is. I am still in shock and was crying hysterically invisioning my daughter under that hugh stainless steel door.

My husband immediately phoned the store where we purchased this Amana product, only to get the response of "it's not our problem". Well, their crew installed the door. We then were referred to Amana, only to be disconnected and not receiving a call back after giving our phone number and giving details of this terrible accident.

I then researched refrigerator recalls and low and behold there was a recall on a screw assembly for Amana refrigerators. The bottom screw that worked itself loose from the bottom bottom of the door hinge fell completely off causing the door to slip out from the hole/post hinge at the top of the door. OMG!!! This hind sight looking at the screw assembly it is a very faulty design.

Consumers beware.....have we been left to checkout all items for recalls? I thought that purchasing my $1400.00 top-of the-line Amana refrigerator that I would get what I paid for. Obviously, not......I wonder if I will get reimbursed for all of my food that had to be thrown away????
writerone on 08/10/2008:
August 10, 2008. The refrigerator door on my top/bottom Amana refrigerator fell off today, right after our four-year-old had gotten something out of it. The repairman (who so kindly showed up this morning, a Sunday) said that the problem is that refrigerators nowadays are made with thinner metal. Luckily no injuries. The 'fridge is a top of the line model, about five years old. The door (which is the upper door, as the freezer drawer is on the bottom) came off as I opened & closed it a couple times while trying to figure out why it wasn't closing properly. Needless to say, it was rather shocking as the door fell off and the condiments etc. that were in the door came crashing to the floor along with the door. We also were very lucky that the door didn't land on the four-year-old who had just used it.
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