It has cost me two entire days to get my washer warranty service, because Amana's (Whirlpool's) warranty service company A&E Service refuses to give customers any time slot and insists they be available any time from 8am to 5pm on the day of service. I feel I am being held hostage. Not only that, the washer should not have broken in the first place -- poor design, plastic motor housing which got a hole in it and flooded my carpeted basement. Amazing how they have trashed what used to be one of the best names in American appliances.
COLLINSVILLE, ILLINOIS -- They are living on a historical past reputation... The quality isn't there... the knobs can not be washed without the numerals being washed off; so better mark the oven settings with an engraver before applying soap & water. Plus, they have stopped marketing the knobs and conventional knobs will not fit (the temp settings are reverse of what is available on the market). Avoid this product!! I'll never buy Amana again.
00803 -- Purchase this stainless steel unit in 2006, used for 3 months as I moved had in storage and plugged in 1 day ago. I had to have it gassed as found out it had a leaking condenser line. Then found out compressor is failing causing unit to trip power outlet monitor. Looks brand new and failing!! WOW, called Amana, total for lines and compressor $266.60.
GRANDVILLE, MICHIGAN -- In early 1996 I purchased a new Amana refrigerator from Wards for $1200.00. Within a few months the freezer was not freezing. I called Wards and they sent someone to fix it. He said he needed to order a part. I told him that we were building a new home and the fridge would be in storage until the house was completed. In April 1997 Wards came and put on the new part. About 3 months later it started doing the same thing. I called Wards who told me that the 1 year warranty had expired. When I explained that the thing had been in storage for most of that time, the manager told me it was not his problem what I did with my refrigerator after I bought it.
Furious, I called my state representative who put me in touch with Amana. They were very nice and said that the main parts of the fridge were covered for 5 years and they would send someone out to fix it. They did and it worked for about another 3 months. I called Amana back, again they sent someone to fix it again. This went on and on, about every 3 months or so I would be back on the phone to Amana. It got so that Amana was telling me "let's try one more thing and if this doesn't work we will look at replacing it."
The last time this scenario took place was February 2000. I was concerned that the warranty was about to expire. Amana assured me that this would not be a problem because they had all of this documented. I thought it was fixed, however in February 2001 it started all over again. I called Amana and was appalled to have them tell me that the best they were willing to do was give me a $400 credit towards the purchase of a new Amana. We had a repairman here again yesterday he said you sure did get a lemon, too bad!!!
ST. CHARLES, ILLINOIS -- I will NEVER EVER buy any Amana product again. My saga began on September 17, 2003 when we moved into a new home and purchased a brand new Amana oven. We have had nothing but problems from the beginning. We have had numerous gas leaks which resulted in Maytag giving a brand new Amana Big Oven. This oven has also had 2 gas leaks.
The latest problem is the top of the oven door melting during the self clean process. I consider us incredibly lucky that our house has not burned down. I would love to hear from anyone else who has had problems with gas leaks in these ovens. Maytag tells us no one else has this problem.
MICHIGAN -- I am very disappointed in Amana, I will never buy an Amana oven again!! I have been trying to get in touch with someone to help me with either getting my stove repaired or get a new one. I have called Amana several times with no results. I was cleaning my oven and was waiting for it to get done but it never did. I smelled an awful smell and went to check on it. It turns out the door did not lock and it melted the top of my door on the inside and part on the outside. It also melted my knobs partly. I had to shut off the circuit breaker for it to stop. They do not stand behind their product. Still waiting for results (going on 6 months).
MEMPHIS -- We built our dream kitchen in 2001 and purchased an Amana side by side built in refrigerator. NIGHTMARE!!! We have put 4 motors in it, replaced the compressor twice and now after 6 years, when we went to repair it for about the 10th time, the parts are no longer available. The people at Amana told us that they were very sorry. They offered us 15% off the purchase of a new refrigerator… as IF we would EVER purchase anything from them EVER again! The service center would not return phone calls. They would say to us, "I will check on that and get back with you within 24 hours." I would have to call back only to be told that they still didn't have an answer for me.
My opinion is: It is ludicrous to have spent $6000 on a built in refrigerator, to have repaired that refrigerator no less than 10 times in six years, for the refrigerator's parts to be unavailable in six years and for them not to be willing to stand behind their product and do anything about it! I WILL NEVER PURCHASE AN AMANA APPLIANCE EVER AGAIN AND WILL TELL EVERYONE I KNOW NOT TO EITHER!!!
I purchased an Amana convection range in February 2005. This is one of their more expensive models. The clock and main heating element for the oven shorted out. The repair man said we're lucky it didn't start a fire. I contacted Amana and they said it was out of warranty and they would do nothing for me. I think a range that is not even 2 years old should be covered for replacement of the replacement items at no charge. The repairman said it would be over $500.00 to fix and recommended purchasing a new range instead. If I have to go to that extreme, it will not be an Amana.
Bought a new Amana dryer less than one year ago. Since then we have had 7... yes, I said 7 service calls. They have fixed something different every time they have come out to my house and have yet to fix the problem. My dryer does not heat well and takes 4+ hours to dry a load (medium sized) of clothes. They refuse to replace the item and continuously send out service men.
The last one wanted to charge me $110 to tell me that I should check the dryer vent (we have already done that). Horrible appliance and even worse customer service. They were sent a letter as well as the Better Business Bureau. I WILL NEVER BUY ANOTHER MAYTAG/AMANA APPLIANCE... EVER!
PINCKNEY, MICHIGAN -- I purchased a new Amana refrigerator with factory warranty. I heard that Amana made the best. From the first day, the fridge leaked water from underneath. I called factory service and asked what to look for, but they insisted on coming out to look at it. I was told "we will call you tonight with an appointment time". That was a lie. So I went to work figuring they would not be out. When I checked my answering machine the next day, the said they would be out between 10 AM and 12 noon. This was at five minutes to 10.
I rushed home only to find a note on the door saying they were out at 10 am. I called them and they said the repairman was in Flint. That is a lie, I could not fly a plane to Flint in 20 minutes let alone drive. I said this could all have been avoided if they had called like they said they would. I was told "our calling system is automated and we have no way to know whether it called you". As if that were my fault, I didn't know it was an automated system, and I am not responsible for their incompetent employees. So now I have missed work and still have a leaky fridge. Do yourself a favor and never buy anything made by Amana! Friends, don't let friends buy Amana.