GILBERT, ARIZONA -- Three years ago we purchased an Amana Side by Side Refrigerator and it just all of a sudden stops working. It's only 3 years old and it already breaks. We spent a lot of money on this refrigerator for it to break so fast, so I expect it to last for a long time. Other Refrigerators we had have lasted for 15-20 years. I am very upset cause now we have to dish out the money to get it fixed. Amana, I suggest you do something about this. I have read other complaints about your refrigerators. Were not the only ones. Make a better product for the money you charge. Actually we have only had this refrigerator for 2 years 9 months.
DOWNINGTOWM, PENNSYLVANIA -- My 3 1/2 year old Amana french door refrigerator (AFD2535DEB) compressor gave out while I was on vacation. All of the food in both freezer & refrigerator rotted creating an odor & "insects" you can't even imagine. The service company Amana sent (A&E Factory Service) agreed that indeed a new compressor was need so they ordered one to be sent to my home. Apparently they are not permitted to carry them in their truck. The following week the compressor arrived and A&E returned to install. It made so much noise I recalled A&E only to find out that they had installed not an Amana but a cheaper, noisier brand which had to be retrofitted.
Despite the fact I followed their instructions to remove the odor nothing worked (crumpled newspaper with charcoal, cotton ball soaked in peppermint extract, deionizer, baking soda and loaf of bread) the odor still remains. Calls to Amana to correct the compressor issue went unheeded.
I was told their only responsibility was to make sure my food was cold. They didn't care I paid over $1600 for an AMANA refrigerator and they put in another brand compressor. Essentially I was told by their customer service supervisor "it's your problem". I will never buy another Amana appliance again. Their customer service department couldn't care less all the way up the ladder. They won't give out direct phone numbers, extensions or even last names. No wonder!!!
LOUISVILLE, KENTUCKY -- This happened a couple years ago, but I'm still angry about it. First, let me say, I will NEVER buy another AMANA product again. My wife and I spent over a thousand dollars on a convection oven by Amana, I don't recall the model number or care what it was.
After a year, the control panel "skin" directly above the oven vent on the front of the oven, apparently melted and warped making it impossible to keep the oven lit. It would light and go out, light and go out. We would think dinner would be ready in an hour and discover an hour later that it was stone cold. I called the dealer, they said it was no longer under warranty, but call a repairman. I did. He said it would cost $400 + labor to replace the control. He or the vendor called Amana, no they would not help, it was out of warranty. Just barely. I told the guy to forget it. He charged me $75 for coming and looking at it.
I had it hauled away when I replaced it with a $400 oven that actually works and has knobs versus plastic, electronic buttons. The new oven is NOT an Amana and never will be again. I would expect a $1M oven to work for more than 13 months.
MICHIGAN -- I am very disappointed in Amana, I will never buy an Amana oven again!! I have been trying to get in touch with someone to help me with either getting my stove repaired or get a new one. I have called Amana several times with no results. I was cleaning my oven and was waiting for it to get done but it never did. I smelled an awful smell and went to check on it. It turns out the door did not lock and it melted the top of my door on the inside and part on the outside. It also melted my knobs partly. I had to shut off the circuit breaker for it to stop. They do not stand behind their product. Still waiting for results (going on 6 months).
MEMPHIS -- We built our dream kitchen in 2001 and purchased an Amana side by side built in refrigerator. NIGHTMARE!!! We have put 4 motors in it, replaced the compressor twice and now after 6 years, when we went to repair it for about the 10th time, the parts are no longer available. The people at Amana told us that they were very sorry. They offered us 15% off the purchase of a new refrigerator… as IF we would EVER purchase anything from them EVER again! The service center would not return phone calls. They would say to us, "I will check on that and get back with you within 24 hours." I would have to call back only to be told that they still didn't have an answer for me.
My opinion is: It is ludicrous to have spent $6000 on a built in refrigerator, to have repaired that refrigerator no less than 10 times in six years, for the refrigerator's parts to be unavailable in six years and for them not to be willing to stand behind their product and do anything about it! I WILL NEVER PURCHASE AN AMANA APPLIANCE EVER AGAIN AND WILL TELL EVERYONE I KNOW NOT TO EITHER!!!
I purchased an Amana convection range in February 2005. This is one of their more expensive models. The clock and main heating element for the oven shorted out. The repair man said we're lucky it didn't start a fire. I contacted Amana and they said it was out of warranty and they would do nothing for me. I think a range that is not even 2 years old should be covered for replacement of the replacement items at no charge. The repairman said it would be over $500.00 to fix and recommended purchasing a new range instead. If I have to go to that extreme, it will not be an Amana.
Bought a new Amana dryer less than one year ago. Since then we have had 7...yes, I said 7...service calls. They have fixed something different every time they have come out to my house and have yet to fix the problem. My dryer does not heat well and takes 4+ hours to dry a load (medium sized) of clothes. They refuse to replace the item and continuously send out service men...the last one wanted to charge me $110 to tell me that I should check the dryer vent (we have already done that). Horrible appliance and even worse customer service. They were sent a letter as well as the Better Business Bureau. I WILL NEVER BUY ANOTHER MAYTAG/AMANA APPLIANCE...EVER!
DETROIT, MICHIGAN -- Control module needs to be replaced every 9-12 months at a cost of over $200 per repair. Amana knows of this problem but refuses to do anything about it since they make more money selling parts and service after the sale and no longer care about their image or name since they have a monopoly on the appliance business now. Please read reviews on this model before purchasing and you will see that it is a major issue and should have a national recall on it.
ST. CHARLES, ILLINOIS -- I will NEVER EVER buy any Amana product again. My saga began on September 17, 2003 when we moved into a new home and purchased a brand new Amana oven. We have had nothing but problems from the beginning. We have had numerous gas leaks which resulted in Maytag giving a brand new Amana Big Oven. This oven has also had 2 gas leaks. The latest problem is the top of the oven door melting during the self clean process. I consider us incredibly lucky that our house has not burned down. I would love to hear from anyone else who has had problems with gas leaks in these ovens. Maytag tells us no one else has this problem.
PINCKNEY, MICHIGAN -- I purchased a new Amana refrigerator with factory warrany. I heard that Amana made the best. From the first day, the frige leaked water from underneath. I called factory service and asked what to look for, but they insisted on coming out to look at it. I was told "we will call you tonight with an appointment time". That was a lie. So I went to work figuring they would not be out. When I checked my answering machine the next day, the said they would be out between 10 AM and 12 noon. This was at five minutes to 10. I rushed home only to find a note on the door saying they were out at 10 am. I called them and they said the repairman was in Flint. That is a lie, I could not fly a plane to Flint in 20 minutes let alone drive. I said this could all have been avoided if they had called like they said they would. I was told "our calling system is automated and we have no way to know whether it called you". As if that were my fault, I didn't know it was an automated system, and I am not responsible for their incompetent employees. So now I have missed work and still have a leaky frige. Do yourself a favor and never buy anything made by Amana! "Friends don't let friends buy Amana"