OGDEN, UTAH -- On August 25, 2007, I purchased a vehicle from Amara Auto Plaza. I completed all of the paperwork and was told at the time that I was financed and given a date for my first payment. At that time I gave them $500 and signed a promissory note to pay the remainder of the down payment of $2300.
On August 29, 2007, I was called by Robert, sales manager, at Amara Auto Plaza to come into the office to complete some additional paperwork. When we got there we were given another contract at a higher interest rate. He stated that the first bank refused to finance us. I signed the papers and asked if this was going to be the last time we would have to do this because we were reluctant to sign again because the monthly payments had already increased.
On September 17, 2007, I was called once again to come in to sign some papers. Once again we were given another contract. At this time we had had the vehicle 24 days and were given no choice but to sign the new contracts because it was our only source of transportation. Once again this brought our payment up. Shortly after this we received another call from Robert asking us to bring the vehicle into his shop because he did not have a current Safety and Emissions completed.
We made arrangements to do so the following day but I was called into work. I was also reluctant to take it in because he should have already had this completed prior to me purchasing the vehicle and I was not sure what was going to happen to the loan. I made several calls to Amara Auto Plaza over the course of a month and was told by Robert that he was working on it or that he would call me back and never returned the call.
On October 8, 2007, I placed a call to Robert and explained to him that the temporary license tag would be expiring the following day. He replied telling me to bring the car to him and he would change the date on it. At this point I was very reluctant knowing that this would be illegal. On October 15, 2007, my husband placed a call to Robert asking the status of our loan. Once again we were told he was working on it. We explained that we were unable to drive the vehicle because the temporary license had expired and he became angry and told my husband that we were told to bring the car in so he could change the date on it.
My husband commented that this was illegal to do and Robert became hard to deal with even more. My husband then questioned his legality and asked him about the Safety and Emissions that he didn't do prior to selling us the vehicle. Robert then told him that he had a Safety and Emissions on the car. My husband then requested this be faxed to us for us to review since he had not had access to the car to have a safety and emissions done on it. He agreed to do so but we never received the fax. An hour later I placed another call into Amara this time talking with the manager Bill.
He became irate when I mentioned how illegal the company has been and requested the fax once again. He then demanded I bring the vehicle back to the car dealership or he would put a call to the police and report it stolen. We took the call to the lot and had a police officer accompany us. I gave them the keys and demanded to have my downpayment of $2300 returned to us after deducting the 48.5 cents for each mile we put on the car. Robert placed a call to Bill informing him we were there with an officer but he refused to talk to us. He told Robert to tell us that he would not be giving us a penny.
I had already been talking with the Motor Vehicle Enforcement Division so I contacted them and was told that I could file a complaint but they could not force them to surrender the money. We left the car dealership with no car and none of our money refunded. We currently have a claim filed with The Motor Vehicle Enforcement Division and the Better Business Bureau. We are also placing a complaint with the Consumer Affairs in the morning.