SEATTLE, WASHINGTON -- I chose Amazon gift cards received as an incentive from my employer. For whatever reason my order charged to my Visa and not my gift cards. I thought, this will be a simple call and we can get it fixed. NOPE... you have to return the items and start over. That does not seem to make any sense to me. If there is a credit balance on the account why can't the problem just be fixed? Now I will not have the Kindle in time for my vacation. I am really disappointed with this service.... I plan to tell everyone I know. 3 Replies - Latest reply on 07/17/2012Add reply
Fantastic Customer Service
I recently purchased a Sansa 4GB MP3 player, because the one I had purchased at WalMart over five eyars ago bit the big one. It turned pout there was a problem with the new MP3 player and my computer ... read full review5 Replies - Latest reply on 06/26/2012
Do Not Use 1-Click
WARRENTON, VIRGINIA -- I liked 1-click because it's fast and convenient. I hate it because Amazon lies to the consumer. They make you think that you can cancel an order if you need to make a change - but you can't. On any attempt ... read full review8 Replies - Latest reply on 06/18/2012
Amazon Fixed the Problem
I received a holiday gift certificate for Amazon from my boss in December 2011. I live in Europe and usually order from their European branch in the U. K., but the gift certificate was valid only on the ... read full review1 Replies - Latest reply on 06/04/2012
Amazon harasses customers too much online. They constantly interfere with my emails. It is so annoying waiting on emails and up pops Amazon. 3 Replies - Latest reply on 05/29/2012Add reply
I was told it would be here on the 22[nd], my sons birthday is over I am [snip]ed off
1 Replies - Latest reply on 05/24/2012Add reply
I have placed several orders through Amazon.com over the past year. Deliveries have always been timely. A few emails to their customer service have been answered quickly.
4 Replies - Latest reply on 05/01/2012Add reply
Recently I received an order in which the enclosed invoice reflected an amount considerably less than the amount that I was charged. I contacted them via chat and questioned this discrepancy. I was told the shipping department included the wrong invoice with the shipment. I suspect the price on this invoice was the WHOLESALE price Amazon paid for the item. However, the customer service representative I was chatting with stated they would credit my credit card with the difference. Two days later the credit appeared.
This is what I would consider EXCELLENT customer service. Something that is getting to be a rare commodity today.
GOING DOWNHILL FAST!!!
I've cancelled two orders for computer equipment with Amazon.com within the last week because they haven't shipped the orders after 3 or 4 days even though the items are in stock. I ordered them from ... read full review6 Replies - Latest reply on 09/20/2013
I had a problem with my Kindle when I thought that it had been stolen. When I recovered it and am now seeking to re-register my Kindle, I am not able to get Amazon to accept my email address. 1 Replies - Latest reply on 02/08/2012Add reply
SEATTLE, WASHINGTON -- I recent purchased an electronic item from Amazon, my first impression was that I purchased it from Amazon but after waiting two weeks and no item, I reviewed my purchased and found, in small print, that I had actually purchased it from a "retailer storefront."
1 Replies - Latest reply on 02/03/2012Add reply
Apparently Amazon offers absolutely no customer support if you purchase an item via one of these storefronts. I have consistently made yearly purchases of approximately 5-10k via Amazon and was taken back to learn that they truly offer NO customer support and is willing to give up long-term customers and rather than look into the matter.
It's difficult to understand how online customers continue to be ripped off by online retailers and the government does nothing about it. Apparently today's gold rushes are based on greed and consumer fraud rather than precious metals.
Amazon Customer Service Sucks!
SEATTLE, WASHINGTON -- I've been a long time Amazon customer so, its been really disappointing to the kind of customer service experience I've had recently. I contacted them because I didn't get an order confirmation. In all ... read full review6 Replies - Latest reply on 01/25/2012
I Got Cheated
I ordered bag (52 oz?) M&M peanuts, received 12 3 oz bags. Not suitable but had to use. So to make it decent gift I had to buy a pretty container to put them in. Had to open each bag and pour them ... read full review7 Replies - Latest reply on 10/04/2012
Customer Service at Amazon SUCKS!
SEATTLE, WASHINGTON -- On December 6th I placed an order on Amazon.com for two bearpaw boots for toddlers. On December 7th I received an email saying they would not be able to process my order and that I needed to contact ... read full review
Great Customer Service
I purchased a video game for my son for his birthday. It was an older video game that he really wanted and was not cheap. When I found it on Amazon I hestitated because it was through Amazon but sold ... read full review12 Replies - Latest reply on 03/01/2012
Amazon.com Do Not Protect Sellers
ATLANTA, GEORGIA -- AMAZON. COM is a a market for thieves. Why Because they allow you to sell things. But the buyer can request a refund and then not send the item back. Amazon.com encourages sellers to send immediate refunds ... read full review3 Replies - Latest reply on 03/01/2012