2 Replies - Latest reply on 12/17/2007Add reply
I have been selling movies on Amazon.com for close to five years. On 20 OCT 07, Amazon suspended my account for no reason. On 24 OCT 07, they closed my account.
Their general reason (with no specifics) was "The feedback, claims and/or refunds submitted to your seller account profile indicate that a number of buyers have been dissatisfied with the service you have provided."
My approval numbers are outstanding. I have not had had a single A-Z Guarantee Claim, my lifetime positive feedback rating is 95% (exemplary compared to most of the other sellers on Amazon), and I have not received a single instance of negative feedback for over a year.
After the 20 OCT 07 notice, I emailed them back asking for specific reasons for suspending my account. They gave no explanation.
If Amazon is closing accounts for positive feedback ratings of 95% or less, close to HALF of the sellers on Amazon should be shut down. I have trouble believing they are in the process of doing this. They have singled me out for some reason.
I have never had an issue with Amazon until now, but this is a big problem.
Not Always a Good Price
While Amazon.com offers excellent buys on many products, the buyer has to be very aware that often the vendors who sell on Amazon mark up their products significantly over MSRP. For example a bottle of ... read full review6 Replies - Latest reply on 01/20/2013
Amazon is my favorite online store. They almost always have the best price, free shipping and great customer service.
5 Replies - Latest reply on 08/04/2012Add reply
I needed ink cartridges for my Cannon printer. Previously I have ordered from them so I checked my account and found the order. I clicked it and the price was $43.00 and free shipping to reorder. I then logged out to check pricing at other websites. Ten minutes later when I logged back in the price jumped to $49.60. Huh? Did the price increase because they knew I wanted this product? Big Mistake, they lost a sale.
I use the Firefox 10 Web Browser and have the Price Blink App that automatically scans for a better price. B & H Photo had all the ink cartridges for less with Free Shipping. They accept PayPal with guaranteed 3 day shipping. Sweet! Amazon got greedy and lost this sale. I will continue to buy from them but hold them accountable with their pricing.
SEATTLE, WASHINGTON -- I'm a huge fan of Amazon and had never had a problem with them, gifts sent to others show up on time, pre-ordered books show up on time, and think they have one of the best and easiest websites around. The charger to my Kindle never fit well, was too loose and would slide out of the Kindle, and it got so I had to brace the thing with my finger to make contact. Fed up I tried Amazon's online support chat, received credit and was sent brand new charger cord, no worries, no fuss. Way to go Amazon!, a little immediate problem solving goes a long way in developing and keeping customer loyalty. Pity other companies don't follow this example and solve customer problems without jerking them around or trying to sell them something.4 Replies - Latest reply on 07/28/2012Add reply
Fantastic Customer Service
I recently purchased a Sansa 4GB MP3 player, because the one I had purchased at WalMart over five eyars ago bit the big one. It turned pout there was a problem with the new MP3 player and my computer ... read full review5 Replies - Latest reply on 06/26/2012
I was told it would be here on the 22[nd], my sons birthday is over I am [snip]ed off
1 Replies - Latest reply on 05/24/2012Add reply
Customer Service at Amazon SUCKS!
SEATTLE, WASHINGTON -- On December 6th I placed an order on Amazon.com for two bearpaw boots for toddlers. On December 7th I received an email saying they would not be able to process my order and that I needed to contact ... read full review
Great Customer Service
I purchased a video game for my son for his birthday. It was an older video game that he really wanted and was not cheap. When I found it on Amazon I hestitated because it was through Amazon but sold ... read full review12 Replies - Latest reply on 03/01/2012
Amazon.com Do Not Protect Sellers
ATLANTA, GEORGIA -- AMAZON. COM is a a market for thieves. Why Because they allow you to sell things. But the buyer can request a refund and then not send the item back. Amazon.com encourages sellers to send immediate refunds ... read full review3 Replies - Latest reply on 03/01/2012
That I Opened an Account
I received an e-mail from Amazon.com, that I Opened an account with them, and, they wanted me to Verify said Account. Well, I did No such thing.
I don't understand how this all happened, but, whatever ... read full review5 Replies - Latest reply on 10/02/2011
AMAZON -- After the first book did not come I became anxious out of fear of loosing my class, then an email from Amazon a week later saying the book never got sent,,after the second new order for the same book did not get here in a week, we talked to an agent/sales agent at Amazon for the third order for the same book and we were assured business law 1 would be here within a week at the most,, Another lie, I would not recommend Amazon used books,, or anything from Amazon, this company,, you don't know what you are getting and how many others were promised the same book? Who's ordered Business Law 1 lately? Anyone else having issues with Amazon? They have funds for two books now the same one. Looking for Business Law 1,, and I want my money back from Amazon. Amazon I guess is as good as their employees, not that good............I am very disappointed and would like to seek damages against Amazon used books. Any law suits against Amazon need another complaint? firstname.lastname@example.org
1 Replies - Latest reply on 09/23/2010Add reply
Amazon recently sold me a Kindle reader which I am quite looking forward to receiving shortly. However, when I was reviewing the books I would like to purchase from them, several of the titles, while available in the you S were not available for download in Canada. What's up with that? Some can be downloaded and some can't. Not just a little irritating Amazon! Are you interested in our business or not? It's a competitive world you know.
1 Replies - Latest reply on 07/01/2010Add reply
Amazon shipping issues
I pre-ordered an Archos 7 home tablet from Amazon.com on May 15th. This was an exclusive pre-order thru Amazon only. I was given an original delivery estimate of May the 21st. I thought to myself "self, ... read full review4 Replies - Latest reply on 05/25/2010