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45 Minutes on the Phone, 5 Actually Talking to a Person
Posted by on
My husband bought me a Kindle Fire, which arrived on Tuesday. As a part of the deal, Amazon gave me a free month of their Prime service. One of the perks, as you probably know, is that there is a number of movies you can stream for free. I have happily been able to do this on my Fire for the past several days.

This morning, however, when I wanted to watch something while eating my breakfast, the option to just watch for free was not available. It was only giving me the option to buy an episode. I checked my account and it was good through December 15. I checked my wi-fi connection and rebooted the Fire, with no luck.

Finally, I called Amazon customer service. After about 5 minutes on hold, I got a person. I explained the problem and she ended up transferring me to their Kindle department. After another 10 minutes on hold, I got the second person. She ended up putting me on hold twice, for periods ranging from 5 to 10 minutes each. Every time she returned she had me repeat the initial troubleshooting actions I had done before I even placed my calls (reboot, check wi-fi, etc), putting me on hold after each unsuccessful step. Finally she said she couldn't help me and would have to transfer me to the Amazon Video department.

After 25 minutes (!) on hold, the person from the Kindle department comes back on the line and says that she couldn't reach anyone in the video department, but she had sent them a form with the nature of my problem and they would call me back. That was 4 hours ago and I have not received a call from anyone. About 30 minutes after I hung up with Amazon, my prime account was working again. Don't know what happened or anything, but I'm rather disappointed in the service I received from Amazon's customer service department.

I understand that sometimes you have to be transferred to a different department, but it should never take 25 minutes of hold time, and I shouldn't have to count on having someone from the CS department call me back because I know and you know that it'll never happen.
     
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Anonymous on 2011-11-19:
Nothing I hate more than getting transferred a zillion times, and the problem doesn't get resolved. Glad to hear your situation resolved itself.
clutzycook on 2011-11-19:
Yeah. I could have complained further about having to talk to India about the issue, but that's nothing new in CS these days.
Anonymous on 2011-11-19:
Ugh I HATE outsourcing!
Old Timer on 2011-11-19:
Ditto!
clutzycook on 2011-11-19:
I just spent another 10 minutes in their live chat for assistance on another issue. It took them 10 minutes of silence before they finally told me that they could not help me. I told them that they were pathetic. Harsh and mean, I know, but I have lost patience with their CS department today.
Anonymous on 2011-11-19:
clutzy! Thank you for this review. I didn't know that their customer service was outsourced. I have a 30 day free trial of Amazon Prime. Because of your review, I just canceled . . . 3 days before I was to be charged. Thank you!!
trmn8r on 2011-11-19:
JISCal - you've had 27 days of free Amazon Prime, and cancelled because of what happened to clutzy?

How was the service during the 27 days? Have you had any issues? If you never have to call for help, is it possible that whatever one gets with Amazon Prime would be worth the price?

Here is an article comparing Prime and Netflix from two days ago:
http://reviews.cnet.com/8301-33153_7-57326899-10391733/crunching-the-numbers-amazon-prime-vs-netflix/
clutzycook on 2011-11-19:
I think he cancelled because he ass made aware that their customer service was outsourced. Of course in this day and age, that's nothing new.
At Your Service on 2011-11-19:
You're right trmn8r. Doesn't seem like a very well thought out reason to me either.
Anonymous on 2011-11-19:
I have other reasons, trm which are my reasons and if I had wanted to go into the details I would have.

AYS, it doesn't have to seem like a well thought out reason to you as it wasn't your decision to make.
At Your Service on 2011-11-19:
I wouldn't go into details either, under the circumstances; trmn8r is absolutely spot on!
Anonymous on 2011-11-19:
Under what circumstances, AYS? Are you trying to make this a personal fight by being antagonistic?
trmn8r on 2011-11-19:
Thank you for confirming that clutzy's experience had nothing to do with your decision, even though you wrote "Because of your review, I just canceled"

It was confusing, and even clutzy made the error in assuming they were related. But I suppose you are allowed to interact with her because she wrote the complaint. I'll have to brush up on the TOS, because I was unaware of this etiquette. Pardon me for my faux pas.
At Your Service on 2011-11-19:
+ 100 trmn8r.
Anonymous on 2011-11-19:
You are correct. I did make it confusing. Her review was a big part of the reason I made the decision to cancel "just now" as in the timing of just now. I do not care of outsourced customer service and I should have educated myself to that fact before I signed up for the service; usually I do and this one I let slip by. The other is that in my opinon I was not getting the value for the money I was putting out. Mainly because I was using only part of the offered services and not others.
ok4now on 2011-11-20:
If you think that this is bad try dealing with Comcast customer service. They take this to a whole new level. I dumped them and am now a happy Verizon FIOS customer.
clutzycook on 2011-11-20:
Well, that's true. Comcast has lousy service too. Fortunately, my experiences with Amazon CS is few and far between. I think this is the first time in 10 years that I've had to deal with them. Not a bad record.
Alain on 2011-11-21:
I haven't had to use Amazon CS, but it looks like they've got one of those endless phone trees going. Good review, Clutzy. If I use them I think I'll stick to non-technical products like books.
MRM on 2011-11-21:
I love my Amazon! I, too, have never needed to call customer service during the 5 years I've shopped with Amazon.
Kris10 on 2011-11-21:
Clutzy, I know this might sound funny, but It's happened to me before... Are you sure you were logged in? Sometimes that can be the problem.
clutzycook on 2011-11-21:
Yes, Kris, I was logged in. That was the first thing I checked. I also rebooted the system and reset the wifi before I called.

Actually Alain, there was no phone tree. I typed in my problem online and requested that they called me. They called immediately, only to put me on hold right away.
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Amazon Payments suspended my account, won't explain why
Posted by on
I had been working at Amazon Mechanical Turk for about two weeks, with a 100% acceptance rate. I am a U.S. citizen working legally in the U.S. I linked and verified a U.S. bank account, waited for the 10-day holding period, then tried to withdraw my earnings (about $20) from my Amazon Payments account.

Amazon told me that the withdrawal "failed," then suspended my account (8-31-11) and froze all of my earned funds, with no explanation. They have so far failed to respond to two inquiries to their "contact us" desk. They have also blocked me from using Amazon Mechanical Turk, which would have provided me with much-needed income.

I have preserved relevant screenshots and saved the auto-generated e-mails they sent regarding my earnings and the "failed" transaction. They have not sent me any e-mail regarding the account suspension as of yet (9-2-11).
Resolution Update 09/03/2011:
Account reinstated for now (after a rather slow response), but with no explanation of the original suspension
     
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Starlord on 2011-09-02:
Pardon my ignorance, but what is Mechanical Turk? Sounds like the automaton created hundreds of years ago.
universallife1 on 2011-09-03:
@Starlord, Mechanical Turk is a provider of "micro-employment," odd jobs such as answering university research surveys or verifying the ownership of Internet domains, www.mturk.com
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Messed up my order!
Posted by on
FLORIDA -- Well here is my dilemma with Amazon.com. I as many others have heard nothing but great things about this company and how wonderful they are at providing a product. I suppose that’s what I get for listening to paid commercials, because they are in my opinion not worthy of my dollars let alone anyone elses. Here is my story.

I purchased two books, a planer for woodworking along with a very expensive miter saw, all from Amazon.com. They appeared at the time I placed the order to have cheaper prices on the woodworking tools and I had looked elsewhere for the books, and not been able to find them locally, the appeared to have them, so I placed the order. Shortly after placing the order, within 30mins. I saw the miter saw in a local ad so I went back to Amazons site and followed the never ending links to cancel an order. It stated in the info page that any item available to cancel would have a box to the right column with the phrase” cancel item”. Well I didn’t see this box on any of the items. So I kept looking and looking thinking I had done something wrong and to no avail, I never found this cancel box on any of the items. So I wrote to Amazon asking if I could cancel the order for the miter saw only, they wrote back rather quickly, within the hour, stating that my order had already gone out to the various shippers, and I wasn’t able to cancel the item, but I could gladly return it once it was delivered for a refund. I thought no problem, I keep the saw, the price difference wasn’t that drastic. Shortly after that email I received a verification that the miter saw would be shipped out on the 23 or March and I would receive it around the 30th of March, 7 days later. Included in that email was a Federal Express tracking number. Heck, I was happy, the item had been shipped and I would be getting it in a week, great! I go to Federal Express web site and put in the tracking number and it shows a expected delivery date of March 28th (today’s date) with a delivery time of no later than 4:30PM. I had the items to be delivered to my place of work since I had to be there to sign for the items. So today, I sat and waited for the delivery. Seems I’m never that first person these delivery companies deliver to at the start of their day, I always seem to be the last delivery of the day, just my luck. Regardless I sit and I wait around, I get off work at 3:30PM but wanted this saw to take home today so I waited. 4:30Pm comes and goes, I check the Fed Ex web site to see if it had been delivered somewhere other than to me, nope. 5:00pm comes and goes and I finally call Federal Express. They state that Amazon generated a package number for the parcel, but NEVER arranged for pickup. In other words Amazon never shipped the package as they stated in their email. So I sit and wonder, I go and call my credit card company and inquire if I had been charged the $553.43 for this item, sure enough I had been charged for it. Now the fun begins trying to contact Amazon.com about where the heck is my order. Of course your only recourse is to write then yet again another email. I asked them what happened with my order that they stated in their order email had been shipped? I asked them if the order had been canceled why had I not been notified? If they canceled the order why was I not credited back to my credit card? If the order had been delayed for some reason, again why was I not notified? Lets see, that was at 5:50pm, and here I sit its after 9PM and I’ve not heard a word from them. Funny how they can get right back to you within an hour about canceling an order, but question them about having your money, messing up your order and who knows when I will get a reply.

I fully understand things happen, and I fully understand that sometimes things happen that they don’t have any control over. But this is just a blatant lack of respect for their customer. They dropped the ball big time, have my funds tied up and I cannot get a reply, let alone my item I ordered. If they canceled my order, they could have emailed me telling me so. If they had a snag with their supplier, a simple email telling me so would have been all I would ask. If they couldn’t get the item at all, not charging my credit card would be the legal thing to do (I’m checking into the legality of their charging a card before the sale, Florida has some strict laws about that as many states do), sending me an email telling me they couldn’t get the item any longer and again I would have been content.
But to tell me I can’t cancel my order, send me an email telling me the item has been shipped, charging my credit card for the item, and then never shipping it…that’s just wrong, border lines fraud.
I’m sure someday down the road Amazon will refund my money, but that’s only part of the issue. They are a large company that’s supposed to respect their customers and do the right thing. I paid for an item, I expected to receive the item and not be deceived with the expectations of my item being delivered in a timely manor. That’s what their business is built on, supply and demand and providing products we need. I assure you if this had happened to one of the upper level people in that company, they too would be very upset and challenge the business tactics of that company.
Amazon.com has some issues, and they should address them if they plan to stay in business.
So beware of how you are treated by this company and watch closely what they tell you. We all work hard for our money and to just toss it around to someone I trusted is very disheartening. Truly to bad, because I would have enjoyed making additional purchases in the future, but I’m just a small fish in the sea to such a large company. But they lose site of that, it’s the small guy, the small fish in the sea that has made them who they are, and it’s the small fish in the sea that can bring them down as well.
If Amazon does the right thing eventually, I’ll gladly write yet another note saying so, its only fair. I don’t mean to knock someone and not be fair on the other end when they do the right thing and correct the problem. We shall see.
     
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TXRoadTrip on 2005-04-07:
They take too long to ship also.
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Amazon's New Shipping Policies
Posted by on
I placed an order from Amazon on June 15th for a Father's Day gift. I declined the free shipping since its estimated delivery time is 5-9 days. I paid approximately $11 for standard shipping (5 day estimate), expecting UPS ground service which has taken 3 or 4 days for previous orders.

Imagine my surprise when my shipping notification arrives and the carrier is listed as United States Post Office with a delivery date of June 23.

I call to complain and learn of their new shipping strategy where they hire FedEx or UPS to pick up the packages and deliver to a nearby post office for the final delivery. It enraged me that they kept referring to the delivery method as FedEx. Guess what; if the mailman drops it off, and it has a USPS tracking number, it ain't FedEx.

Well, the 23rd has come and gone and the package hasn't even made it to the post office for delivery tomorrow. I guess I'll count myself lucky if it arrives less than a week late for Father's day. I definitely wasted money paying for gift wrapping... maybe they knew how long it would take to deliver and selected something with Santa or Christmas trees.

In Amazon's defense, they did refund the extra I paid for shipping, but money isn't the issue. I already declined the free shipping because I wanted the gift delivered by a certain date.

I acknowledge that I took a chance ordering on Monday with an estimated 5 day shipping window. My gripe is that instead of the UPS ground service I have received in the past, it went out via the sLowest possible carrier of all, the good old USPS.

So, unless you want to pay for 1 or 2 day air service, expect to have future packages from Amazon delivered by your mailman. I obviously don't know all of the details of their shipping scheme, but prepare to be disappointed.

Hopefully a flood of Amazon shipping complaints will prompt a change. Until then, consider shopping elsewhere!

Update 6/25/09

Package shipped from Missouri, to Kansas, and is currently sitting in West Virginia. The destination: KANSAS! Fedex has a new estimated delivery date of 6/30/09. I understand that Amazon only provides estimates, but taking 15 days to deliver a package when providing an estimate of 3-5 days is pretty pathetic.
     
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skelly39 on 2009-06-24:
Good for you for getting your money back and not taking their b.s. Here's a hint-select free shipping. Go back in a few hours later and go to your order history. Check the cancel button, then say no when they ask you to confirm. Go back in a few hours later and it will be getting ready to ship. I figured that out by accident.
Anonymous on 2009-06-24:
Did you not know that UPS and FedEx offer USPS posting options? estimate means just that. It is an estimated delivery. I have had media mail arrive before priority. Just because they used UPS in the past to ship doesn't mean that they still do. You got a refund. Next time, don't buy mail order for anything you need in under a month.
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Wild Wild West
Posted by on
I was a new seller with Amazon, who began very slowly. After doing a bit of research on what books to sell and distribution. Business began to roll! But after about 2 weeks of increased sales, they suspended my disbursement account. Initially, I was very understanding. They wanted to make sure that customers were getting their items. So, I sent them all of the confirmations. They were very nonresponsive to my emails attempting to expedite the 30 day review process. I was told to send pictures of my inventory. I sent it in. Then they said that I didn't have enough ratings. At the time I only had 4. But remember, I was only selling for 2 weeks. So, I contacted my customers and asked them to enter feedback. Some did. When I got 9 rating 100% positive, I just knew that they would release my account. Well yesterday, I received notice that my account was suspended because it is attached to another account. Which it is not. I was shocked. So, I immediately responded that this is not true and requested additional information about this. Today, they responded advising me that they have significant proof that my account is attached to another one. But they can't reveal the proof. What??? They also sent me an email advising that they will hold my funds for 90 days! 90 days??? They have all of my delivery confirmation numbers. All of my ratings raved how quickly they received their orders. And no one has made a single complaint against me! Amazon shut me down for no reason! And is holding my money hostage. I did nothing wrong!

I cannot even dispute what they are saying because they will not offer me any proof of their allegations. How can they be conflicted about discussing with me an account that they are saying is attached with me! Because they are just making all of this up! I want to sue these jokers, and I just might!
     
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Anonymous on 2009-06-10:
Raydon, the really hard part is these merchant processors answer to no one. They are not regulated and make up all the rules. If they don't have a rule that applies they will make them up as they go. It sucks that they will keep your money for 90 days but they know there is not a thing you can do about it short of going to court. (VH)
Raydon Rennie on 2009-06-11:
thanks superbowl....did you have a negative experience with them as well....it's like they are gansters running wild in the old west!
Anonymous on 2009-06-11:
Raydon, not them but we work with just about all of the major merchant processors. They handle billions of dollars and have to answer to no one as to how they operate.
Emperial333 on 2009-09-03:
This is also happening to me. I was told by 4 different Amazon reps that this is common!. I was informed via email that it is because there is a lack of feedback. Hello!!! When you go to the store, do you come back the next day and say...oh by the way, the cashier sure scanned the items fast, the items were great, etc? No, you get your stuff and roll out!

I have %100 feedback....I don't have any complaints. I do use a drop shipper, but Amazon is aware of this.

So now, they have frozen ALL of my funds for 30 days AFTER they stated that it would be disbursed.

Basically, they lied. I have the email that states, your disbursement is on its way, and then Amazon freezes my account, the next day. I sell on Amazon so I am able to have more time with my family. In addition to this, they expect me to still fulfill the orders, and NOT get reimbursed..basically work for free.

Not fair at all. How is this legal?!
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Big Fish Need To Be Regulated
Posted by on
DORAL, FLORIDA -- I Have read in History how Empires dominated to weaker militarily towns and countries.
Same thing has happened in Business over the civilization. Bigger business abusing of their power take so much advantage for them from smaller business or customers around them. They take advantage of no regulation until appear a crisis or a government with the guts to put them in a frame of legal procedures and practices.

Amazon.com is taking advantage of no regulation. They do whatever they want even if it is a business practice ethical, moral or not. They can charge whatever they want, they can retain funds whenever they want, they can be judges and part, they penalize in the way they want, and they can remain with others people money all the time they want, and nobody can do anything to stop this people. They are not doing illegal things, they are not breaking any law, but the true is, there is no law to regulate Internet business yet, so they take advantage of it, doing immoral practices.

I am another victim of their abusive business practice. I start selling in their portal, doing fine and they paying on time, on the third month I multiply my sales by 3, then they send me and email notifying that they have to stop paying for security reason even my account is in very good shape and I have provided all tracking numbers and all documents requested and having 12 feedbacks, 11 positive and one neutral.

They took our money and thousand people having same history, so Amazon.com get free money for the time they want in their account. Of course there is no law to regulate that, but is unmoral to retain funds of small business when they need desperately to have a balanced cashflow.

The adequate should be an inspector outside of Amazon.com penalize scammers, and if inspector need to retain funds for security reason, those funds must be in an escrow account, but not in Amazon.com account. If they have a minimal ethical principles they should start doing that.

As we all know Amazon.com does not care their customers. Customer service is the worse you can see in this industry, and they do not care about their image. I have written them many emails claiming what they are doing is wrong, but they do not care, and do not give the proper answer and no solutions, they need a bigger guy beat them and teach them what they are doing is anti Ethical. They need a law to penalize them for all the damages they are doing to his customers small business selling in their portal.

I continue selling in their portal and looking other portals that do not abuse of their power giving me loss in my cashflow.

We need to write to our senators, to Chambers of Commerce to alert them what is happening and we need desperately a regulation for business in Internet, so next time they will be careful to do the right and fair business practices.

A lawyer can tell us if adding thousands of small business affected can file a millionaire case against Amazon.com for their abusive business practice.

I am writing this because I read many other cases of people being victims of Amazon.com.

I hope someday soon these unfair situations will be overcome, by laws, or by competition, when the victims emigrate to a portals giving better treatment to their customers. I also hope that Amazon.com has the opportunity to regret his behavior asking pardon to all his customers affected, compensate in any way to them and recover the right image it should have.

For a better regulated Internet Business

Victor Guerrero



     
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josefm on 2009-08-13:
I can't believe, that no one can do something about this abusive business practices, and specially when we are talking that the customers already have the items without complaints, and the small business don't have the money, so the customer have the item, Amazon is making more money, and your business has to sink because they have the right to step over you, simple NOT FAIR AT ALL!!!.
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Amazon.com Seller Central - Animal Behavior
Posted by on
SEATTLE, WASHINGTON -- I have been selling for 2 years at Amazon, I had about 4000 orders for the last 2 years they made on me $20.000 Commission when I did not make this amount in profits in this whole time period just recently I was closed for vacation for 2 weeks. I left for all my customers a email that I will be able to take care of customer service when I come back. I had processed 3 refunds the day after my vacation, just regular changed mind reasons etc. Nobody complained anything to Amazon
but on the computer system it showed up like this last 7 days 0 orders 3 returns, this is above their standard, so I got I email that they are suspending my account, I emailed them and they wanted detail information about all my feedback's etc. Then I got I final suspension note that I violated their rules, which is 100% false whenever I had any question on anything how to proceed I always called them up for guidance and advice and always followed their rules 100%.

I have had over 500 feedback's 97% positive, and for no good reason they throwing me out like a I would be a piece of garbage I was a top customer oriented seller ever, but some customers will write bad feedback's sometimes like this this cd player was broken on day one, but wait a minute I sold you a shirt not a cd player so the customer has a option to remove it but if he refuses. Amazon will leave it on the system, and this will be counted against you if it hits over a certain percentage what they determined. They are the smartest the best the greatest business on the planet and all the sellers who could be much more ethical than them are just a piece of ....... There is no second guessing them, how could the only judge by one time computer numbers when you listen to the facts it is screaming obvious that nothing wrong has been done ************a other point with Amazon if the customer will say I never received this for instance but the carriers tracking number says yes, the seller will always lose if there is no signature if you sent this with post office for example it is a known fact don't try this please the sellers are always wrong, and the buyers always right in any circumstance and situation what a great way to solve disputes hooray all the thieves found a company who will always stand by their site for them.
     
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BokiBean on 2009-04-30:
Wow, they must be taking lessons from Ebay.
Anonymous on 2009-04-30:
Boki, sure does.
josefm on 2009-08-13:
I think they have to check them all & regulate the internet business law, to make this market more efficiently and fairly, they have to much power and no regulations at all.
Emperial333 on 2009-09-03:
I have the same problem with them. I am disgusted!
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Amazon Kindle Review
Posted by on
I recently received an Amazon Kindle as a gift. I thought I'd give everyone a quick review of it so far. I've had the Kindle for a bit over two weeks now and it is one of my new favorite gadgets. For those of you that don't know what it is, the Kindle is an electronic book that has a built in wireless service that allows you to purchase and download content wirelessly from Amazon anywhere you can get a cell signal.

First of all, let me say when the Kindle first came out (with a price of over $400 dollars), I thought it was a huge waste of money, but after using one that a guy next to me on a plane had, I found I really enjoyed it. The screen is very easy to read and not at all hard on the eyes, which was a concern of mine since I read a computer screen all day long. In fact, I think reading it is easier on the eyes than printed books, now that I have it I'd prefer to read all my books this way.

The battery life is great, I took it out of the box and it was charged. I read the thing daily for 1 to 3 hours and played with downloading free editions, etc quite a bit (the wireless beacon can be turned off when not in used to save battery life) and the original charge lasted well over a week. Since the full charge I gave it the other day the battery meter hasn't moved at all-and I've been not only reading with it, I've stored some MP3's on it's internal memory and play them while I read. The internal memory will only hold about 2 albums, since the device is not really designed to be an MP3 player; it is just an added feature to play with really.

It also has a built in basic web browser, I haven't played with it much but it really only works well with text sites. It has a quick link to Wikipedia in case you want to look up something while you are out with it.

The content available is decent so far, but I am hoping to see more soon. There is a good selection of new best sellers and you can also get many newspapers and magazine delivered wirelessly. New best sellers cost between $6.99 and $9.99. You can get magazines for around a buck a month or just buy individual issues for $0.50. You can also read many blogs, etc for around a buck a month but I haven't subscribed to any yet so I don't know if the content is worth it or not.

Overall, I think the device is a great addition to any hard cord reader's library. I wouldn't suggest the average reader buy this thing unless they are really into gadgets anyway. But with the cost of the unit still around $330 it is a pretty steep price to pay unless you read a lot (the cost includes lifetime wireless service of the unit). Personally, I read between 50 to 100 books a year and buy maybe 15 new hardcover non-fiction books year, so by purchasing them on the Kindle I can save anywhere between $5 to $15 a book, so it should more than pay for itself for me but maybe not so much for other readers.

The biggest draw backs so far have been not being able to get certain new books yet because not all publishers distribute through the Kindle yet and also my concerns about what will happen to the content later down the road since it is a proprietary Amazon format (I dislike any form of DRM).

Once other nice feature is you can connect it directly to your CPU and load PDF files on it to read (or PDF books that I can check out from my library) or email yourself documents that you want to take on the road to read (although they do charge you $0.10 per document to email, so I haven't tried this feature out yet).

The design of the unit is done very well too. It is not much larger than a paperback book but less than a half inch thick. It fits well in one hand with easy access to the next page buttons regardless of which hand you hold it in.
So, while there is something sad about not holding an actual book in my hands (I have a large collection of my favorite books that I would never give up the print editions), the Kindle definitely is good way to read lots of content on the go, easily.
     
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cherpep on 2008-08-12:
Great review!! I've read a few reviews about this, but I never really trust those. It's good to hear from a real user. I'm keeping my eye out for those prices to go down.
lobo65 on 2008-08-12:
I love electronic gadgets, but I just don't see me buying this thing. There's nothing like the feel of a real book to me. Call me old-fashioned.
cherpep on 2008-08-12:
I do love the smell of a brand new book! That would be tough to give up.
chemman on 2008-08-12:
I agree, the smell and feel of a new book is great.(or even old ones-those are some of my favorites, I have a collection of text books from the 1800's that have so much history to them, there is nothing like holding and reading them) Like I said, I do feel sad about not having an actual book and I will never give up actual books comepletely, this just helps me out, especially when I travel. I no longer need to bring a bag on a plane with me with 10 books if I'm going to be gone a week-I can just bring the Kindle and read until my hearts content!
Anonymous on 2008-08-12:
I never knew I wanted a Kindle till I read this review and now I feel like I'm lacking something...

Excellent review Chemman!
Ponie on 2008-08-12:
Well--for that price can you simultaneously whip up an angel food cake, put a TV dinner in the nuker, text, and read? :)

Great review. Prior to reading this, I didn't know there was such a thing as a 'Kindle.' I may seriously look into it. Thanks, chemman.
Principissa on 2008-08-12:
I'm with Ponie on this one. I just went to Amazon's website and it looks like a pretty nifty gadget. I have to ask though, how heavy is it? I know you said it was the size of a paperback, but does it weigh as much or is it heavier? Thank you for posting this, I've already sent the link to "Santa" in hopes that he may get the hint before Christmas. :)
Anonymous on 2008-08-12:
I have thought about getting one of these off and on since it came out. However, like a few others have said, there is nothing like the feel of a book. I love sitting in the tub with a glass of wine and the latest pager-turner too much to switch to a gadget.
chemman on 2008-08-12:
Principissa-it weighs about the same as a paperback (maybe about as much as a 400 page paperback), it's listed at 10.6 ozs if that means anything to you. I just did a scientific test of holding the only paperback I have with me in one hand and the Kindle in the other and I would say the book is just barely lighter, but it is only 250 pages. Hope that helps. If anyone has any specific questions, I'd be happy to try to answer them.
Principissa on 2008-08-12:
Thank you chemman, that actually does help. I've actually read everything Amazon had on the Kindle and I have to say I'm very impressed with it, and with the titles they have available.
chemman on 2008-08-12:
pricipissa- your welcome, I glad I could help. Like I said, I was very skeptical of the Kindle when I first read about it but liked the idea. Now that I've used it, I really like it. It still has some flaws and isn't perfect but suits my needs very well. As I mentioned before, it's not for everyone but if you are an avid reader and hate paying $20 for a new release you will never read again, this thing can eventually pay for itself. I've heard they may be coming out with version two by the end of the year, it may be worth waiting to see what improvements they make, but I would guess the price would be higher for the new version.
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Absurd difficulty
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First, I'm SO glad to have found this website since I feel like I'm about to explode! I don't know why it's taken me so long, but this was the last straw! I have tried several times in the past to order used books through Amazon's vendors. EVERY SINGLE TIME, the day after the order is placed, I get an email from Amazon telling me my credit card was denied and the order will be cancelled. Being someone who lives paycheck-to-two-paychecks-later, I NEVER try to charge anything without calling to see what my balance is, thu8s ensuring that I have the necessasry credit available. The first time this happened, I just ignored it and one of the 3 books I ordered showed up in a week, the other two vendors sent emails saying the order was cancelled and I just gave up. The next two times it happened I followed their instructions to go back to their website and "change payment" which resulted in an express mail order being postponed for 23 days - since this was a Christmas present, I cancelled the order. The other one arrived about 9 days later than promised. This time, I ordered a self-help book for a friend who is going through a bad break-up and breast cancer treatment and wanted something to read and work on to help her focus on moving forward. First I ordered from Amazon itself, paid more for the shipping than I did for the book in order to get it in 2 business days. Again, the card didn't go through message. I decided to try a vendor and found a new book at any_book for half of what I was going to pay at Amazon. Again, paid twice the cost of the book for express shipping, stated plainly on the form that it would be delivered in 1-2 days. 3 days later I get an email that they thought it was in stock but they couldn't find it in their warehouse and it would be shipped within 21 days. I wrote them back that that was unacceptable and I wanted to cancel the order. 2 hours later, I get a reply email telling me to go to some link they provided to get their response. HA! Their response said the book had been shipped and would arrive in 3-5 days. I replied that I would expect a full refund for the shipping cost since I was not receiving express shipping. Again, had to go to their website to get their response which was "express shipping delivers in 3-5 days." AAARRGH! By this time my friend thinks I'm lying about getting her this book and she's sinking deeper into depression. If the book ever arrives, I will send it back and dispute the charge. It's 3 degrees here in CHicago with -40 windchill, I don't have a car and the nearest bookstore that has this book in stock is two trains, 1/2 mile walk and about 45 minutes away but I'm going there tomorrow (after reserving a copy on the phone)to get the damn thing. I will NEVER use Amazon again and look forward to explaining the saga to my credit card company which has always been great about service issues like this.
     
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Anonymous on 2008-02-21:
The first thing you need to do is get control of your finances. I would lay odds that you have know way of knowing what your current account balance is right now without calling the bank or going online.

Second, you're going to send the book back just to spite Amazon? Some friend you are.
PleasedAsPunch on 2008-02-21:
Perhaps your friend needs a doctor, not a book, if your friend is sinking deeper and deeper into depression. Just BE a friend and LISTEN when your friend talks. A book isn't going to be the answer.
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Refuse to sell and relist book Woody's Books
Posted by on
I bought a book on Amazon.com from Woody's Books 12/22/2007 for $28.25. Woody' Books contacted me 12/27/2007 five days later after I bought the book and canceled my order reason out of stock. The next day Woody's Books posted the same book for sale back on Amazon.com website for a higher price of $69.95. Now the price is up to $87.42.

I BOUGHT THIS BOOK FOR $28.25 and Amazon will not let me leave negative feedback for this vendor, At LEAST let me give negative feedback for this person because I DID buy his book!

Amazon allows their vendors to cancel sales to raise the price and make more money.
     
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K_L on 2008-06-06:
I have ordered a few things this past year from Woody's Books on Amazon.con however they canceled every order. It is a hassle to have to wait several days only to find out they do not have it in stock.
RM# on 2011-05-17:
Purchased an item from Woody's Books for an advertised price of $42 via Barnes and Noble on Sunday. Purchase was confirmed by Woody's and Barnes and Noble on Monday. Monday afternoon received note from both that order was cancelled because item is no longer in stock. Later Monday night Woody's Books listed the kit on half.com for close to 30% more than advertised on Barnes on Noble. Asked seller for an explanation. No response. Surprised Barnes & Noble thinks this kind of behavior is good for their business. Will never order from them again.
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