NORWOOD MA -- Dave, the sales rep, was presented by the company as the "expert" who would conduct the "free lawn survey." When going over the contract price, we asked Dave (3 times) to explain typical after costs we could incur for additional needed land/support work. He assured us all three times that nothing beyond what was covered by the contract would be needed after the fact. We explained the importance of this being accurate because of our budget. If there would be significant costs beyond what was covered by the contract, we would have to wait for next year.
Again, Dave was positive after surveying our yard that nothing other than what Ambassador provides in the contract would be needed. After the installation crew got started, and we could no longer cancel the contract, we were told that we will need a retaining wall, which is not covered by the contract, this year. After receiving an estimate, we discovered that this will be several $1000's more. We have asked Ambassador to cover 1/2 the cost, as we were mislead by their expert lawn surveyor as to what was needed.
They have denied that request. Dave also stated that the reason that "BBB recommends" Ambassador Pools is because "we cover everything from start to finish." I have since learned from speaking with a BBB representative that saying this was unethical. The BBB rates Ambassador Pools, but does not recommend them. I do have supporting email docs that show the company confirming that they use this language all the time.