Safety in Mexico
CANCUN -- America Car Rental is a car rental company in Cancun and Playa del Carmen, and it is unprofessional, corrupt and some of the employees are downright rude. We rented from Orbitz for a good price and when we got there we were informed we would have to pay double the price on our confirmation form because of undisclosed fees. The attendant had no sympathy for the fact that the real price of the rental was not advertised. I'm sure he deals with it on a daily basis, because they are specific fees related to Mexico's laws, and it seems as if his pat answer is complete rudeness and a "too bad for you" attitude. We were off to a bad start and it only got worse.
After two weeks, we had an accident in Chiapas, Mexico which is fairly far from the offices in Cancun and Playa del Carmen. When the accident happened we immediately called the car company only to be told we would be called back. After two hours of negotiating with the guy who hit us and trying to get a police report, we finally had to leave the town we were in to protect ourselves. The car company called us back TWO HOURS LATER and were obviously verbally mad at us for not waiting at the site. We drove for the next two weeks without a side mirror and with a smashed up car because they had no means of replacing it. We were never informed that the only to outlets were in Quintana Roo.
We tried to return the car early so that we could get all the paperwork for our insurance company before we left Mexico, but America Car Rental never called us back and would not accept the car early. They would not supply any documents we needed before leaving the country. In fact, they put our bags in another car and whisked us off to the airport four hours before our flight, saying that it would be fine, that my card would not be charged for the repairs until I was notified and the paperwork was sent. However, they proceeded to charge my card $2,800 before I even arrived home! The ensuing months have been an INCREDIBLE expense and they STILL are not cooperating with the paperwork needed for the insurance. I still have not gotten a repair bill, an itemized list of what needed to be repaired and how much it cost and now they have charged my card nearly $4000 which I tried to dispute.
In the dispute, they supplied falsified information to the credit card company so VISA dropped the dispute. America Car Rental copied my signature onto documents I didn't sign and sent it to VISA. They are stubborn, rude and corrupt. I would suggest that NO ONE rent from them, no matter what, even if it's for a few days and there's not another car in Cancun-- I suggest taking a cab or bus if you have to. My horror story isn't the only one. I've heard many about this particular car company just from acquaintances--all relating to some minor damages. I really hope they get their act together, or else fold before they put anyone else in this miserable situation.