DALLAS, TEXAS -- In March 2009 I flew to Canada and on my return to Dallas on April 11 09 my luggage didn't arrive. I followed the procedures patiently and politely. I called almost daily to check on my bags, after 3 ... read full review4 Replies - Latest reply on 05/22/2009
DALLAS, TEXAS -- Dear Customer Service Relations:
Re: Flight Personnel
On Sunday, November 19, I was faced with a really bad flight attendant front desk at DFW Airport in Terminal B.
Unfortunately, DeAnna ... read full review1 Replies - Latest reply on 01/31/2004
Arrogant Customer Service
Dear Customer Support, American Airlines,
Last weekend was the Weekend of Hell, sponsored by American Airlines.
First of all, Friday 4.03.09, CID to EWR, I was held up 11 hours in ORD. I was told ... read full review6 Replies - Latest reply on 05/23/2009
Travel Voucher Drama
FT. WORTH, TEXAS -- American Airlines (AA) issued me a travel voucher for $142 for a ticket that I purchased, which I never got to use. Thus $142 was paid by me to AA and given in the form of credit. The voucher came in ... read full review6 Replies - Latest reply on 09/06/2007
Urine Soaked Passenger Seat
ST. LOUIS, MISSOURI -- On May 15 2008, my spouse and I boarded AA flight 1295 from St. Louis to Dallas/Fort Worth. The trip was a combination of business and pleasure.
My spouse was assigned seat 24E. Upon reaching the ... read full review14 Replies - Latest reply on 05/04/2009
This is recent as last month August 2011. I bought 2 bar stools with Leather fabric on the tops. They also fooled me to buy 7 years fabric leather protection on them which cost me extra. They came on a Thursday evening and the leather on the top seats peeled off on a Saturday in just 3 days without any fault of ours. We tried to get it replaced or fixed or exchanged and they refused to do it. Then we told them we are 7 years covered and still they pushed us to stain safe services and which pushed back the manufactures. This went on and on and nobody wants to cover or repair the stools nor exchange them. They have a horrible customer service and everything their ground floor sales people say, is a lie. Please do not buy form that location and also never buy expensive fabric protection as the stain safe will never fix it. Its better to go to other furniture stores like Basset or Raymour Fannigan or Sears then ASF..... Never buy Stain Safe protection alsoAdd reply
Terrible Customer Service
CHICAGO, ILLINOIS -- In June, I booked and paid for a vacation package to Barbados through American Airlines Vacations. In July, I received a phone call advising me that my 3:45 p.m. return flight from Barbados had been ... read full review
LOS ANGELES, CALIFORNIA -- I booked a flight from LAX to Richmond Virginia for June 13, 2013 in April 2013. On May 24, 2013, I called to change the date to June 12 for the same or any other flight. One agent said they will charge ... read full review3 Replies - Latest reply on 05/30/2013
MIAMI, FLORIDA -- I was on an international work-exchange program in Colorado. Upon the end of my contract, I went to visit my sister in South Florida before returning home to Brazil. I took a flight from Denver to Chicago, and then a connecting flight from Chicago to Miami. When I arrived in Miami, I was told by AA employees that my checked-in luggage was missing. I proceeded to fill out a lost baggage claim, and was told that I would receive my lost luggage no later than the next day.
1 Replies - Latest reply on 05/27/2012Add reply
Three weeks have passed and I still have not received my luggage, any type of monetary compensation for the trouble they've caused me or any suitable explanation. When I contacted the baggage claim customer service, the representative was not helpful at all and told me that I would have to wait 10 WEEKS to hear anything let alone get any type of compensation. I am afraid to check-in my luggage with them again as I continue my trip home in a few days. Meanwhile, I am in South Florida with nothing but a couple changes of clothes since all my personal belongings were in the lost suitcase.
BEWARE OF AMERICAN AIRLINES!!!