Preview Review

Next Review

American Airlines Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Terrible, Unprofessional, Untimely
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEWPORT NEWS, VIRGINIA -- I had a living room set on the way. Went in to pay it off and they said that's set been discontinued. I requested a refund and asked why no one had notified me before it had been discontinued. No response to that question! I requested a refund and at that time they said I can pick something else out and that's not what I want it, they wouldn't give me a refund so I went online and pick something else out. They gave me a time between 4 to 6 weeks which I thought was rather long. I waited 6 weeks and in between that time I had only two phone calls from them letting me know they were still waiting.

After that I begin to call a couple times a week wondering where my furniture was. The only answer they could give me is that they were still waiting! Six weeks came and I called again. The only thing they said has been to delivered to him yet I think in to get ever tasted because they weren't concerned. They had all the money it was paid for that I had no furniture. So I waited, called again, they said "Oh well you can come and get a refund" after waiting a month and a half. I would never recommend American Freight to anyone and I don't! Very unprofessional there. It's a scam. I guess you get what you pay for, everything cheap isn't always good!

Replies
Advertisement
Vendor Stole My Train Set!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LUDLOW, KENTUCKY -- I sent Mr. ** a detailed list of my model train set and he offered me $285.00 for the set. I sent 4 packages via UPS and they were signed for by someone named Mason. Over a year later after numerous e-mails and promises to pay me, I have yet to receive a dime. Mr. ** has never given an explanation and once told me that he had sent me a check but it must have been lost in the mail. If you go to Google+ review of this company 3 of 4 responders report similar experiences. He is an on-line thief!

Replies
Horrible Customer Service!!! Stay Away!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DULUTH, GEORGIA -- HORRIBLE CUSTOMER SERVICE!!! STAY AWAY!!! These people brought furniture into our Brand new home (purchased 1 day before this incident) and destroyed the furniture as well as our home on the way in. We provided a detailed and accurate claim, pictures, and a statement for the damages...and they flat out denied it and called us LIARS! Brandon, the store Manager over at the Duluth, GA store is wasting American Signature's money as he doesn't have a clue about customer service. Unless of course, American Signature condones treating customers like crap and giving two cents about customer service or satisfaction.

Although, that would explain a lot to me about who he is and that he is only a by-product of their management training. No one can be that clueless. And I won't even go into the fact that half the staff at both the Duluth and Buford store lay around more than anything else on the furniture like models...(In short, spare yourself of the show and the closing act which is a nice dose HORRIBLE customer service. Couple that with CHEAP poorly made furniture and you can understand our frustration.

If you purchase from American Signature, I GUARANTEE that you'll be leaving the same review that we did. If you don't believe us...check other reviews and you'll see similar complaints. Thanks American Signature for ruining our experience! I knew I should have gone to Haverty's!! #Bring back customer service

Replies
Leather Sectional Worn in 2 Years
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENNESAW, GEORGIA -- In the past 10 years I have bought cloth sofa and love seat, dining table and breakfront, an entire 8-foot by 10-foot wall unit plus in 2012 a leather sectional. I say all of this to show that I have been a loyal and good customer. The leather section, actually one seat cushion has substantial wear and no one has been of any assistance. I was told Stephanie a store representative I need to go find an upholsterer and match the leather. WHAT! No customer service. What she was saying is, "Never buy leather furniture at American Signature."

She could have offered to help find the manufacturer or find another leather manufacture, or other means of providing assistance with a new cushion. The store is saying since I was stupid to buy leather from American Signature too bad. The sectional cost $2,000. It may not be a lot but for most Americans I believe it is a lot. Who has the money to buy a new sectional every two years?

Replies
Advertisement
Ripoff
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- Purchased a Legend Pillow Top Mattress - wasn't in stock, but, would be there the next day. OK. Next day comes I call them - didn't come in so they are going to upgrade us to a Royal Ultra Full... OK so here comes the problem. We pick it up, get it home and think I will look at their prices on the website to make sure they did indeed give us an upgrade. Guess what folks??? TOTALLY ripped off!!!

The original mattress we bought was on their website for $149. OH YEAH... you guessed it. We were charged $220. After calling the store AND the headquarters we're pretty much told "too bad." I will continue telling my story in social media to get the word out about how dishonest American Freight is. Like everyone else, I should have read the reviews first.

Replies
The Manager Was Very Rude and Nothing Was Resolved
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHILADELPHIA, PENNSYLVANIA -- I went into the store to purchase furniture for my new home and the experience was terrible. First the salesman sold me a table that was already sold, then my sofa was on backorder and no one ever called to inform me when the shipping came in. So I called today January 15th and was told the next delivery date would be January 23rd. No apologies - nothing from this store. I spent a lot of money at this store. This is not over, I'm going to the news station about how I was treated then maybe something will happen. It's been a whole month with no furniture.

Replies
Consistently the Rudest and Worst Run Airline
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST. LOUIS, MISSOURI -- Honestly, American Airlines continues to have the worst quality and customer service I've ever had. Unfortunately, out of St. Louis, there are few options. This past trip to Honolulu.. for an 8.5 hour trip from DFW to Honolulu.. NO FOOD for main cabin. Seriously. We pay tons of money for a great trip and NO FOOD. Only first class gets food and we can "purchase" food in the main cabin, but by the time the flight attendant got to our row, they had run out.

The attitude, was "oh well" which is what I've experienced when flights have been cancelled, delayed, etc. Service with a snarl. Then coming back, they delayed our flight (we were literally on the plane) in order to consolidate it with the next flight, for economic reasons. So, our flight was delayed by two hours to save American Airlines money. If I never fly them again, it will be too soon. AND I will make sure to pass this on to everyone I know.

Replies
Irresponsibility of American Airlines
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This is a review about how the American Airlines is irresponsible. We recently travelled (August 10-14, 2013, Flight number 2445 from IAD to Dallas and Flight number 1537 from Dallas to Albuquerque) from Albuquerque to Dulles (IAD) Washington DC. Since all our family members are on travel, there was nobody at home. When we came to IAD to check in at 8:35 am, we were told that airplane had mechanical issue, thus they canceled the flight. They further emphases that mechanical issue of the airplanes is not under the responsibility of the American Airline.

They further claimed and they talked with somebody in my home about the cancellation even there was nobody in my home. Then they said they rebooked our flight for next day in two different airports, half of my family would fly from Reagan and the rest in IAD. Even they put my 2.5 year old son different flight. We could not find a hotel to stay one more night and after waiting 7 hour in airport we were able to find flight with Delta.

Sometimes a plane may have an issue, or overbooked, or cancel, but American Airline should grow up and take responsibility for the customers who pay for ticket, particularly for those families traveling with infants and children. American Airline should know that this is unacceptable, unfortunately they are not. Not only based our horrible experience, I can give ZERO star for their service, airplanes, comfort etc. based on my overall experience for last 13 years.

Replies
Advertisement
You Call This First Class???
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DALLAS, LOUISIANA -- I can say from experience that flying coach on LAN is more comfortable and satisfactory than flying first class on American Airlines. For instance, all LAN planes have individual screens across the plane. The shabby AA plane from Lima to Dallas didn't have individual screens in the first class cabin - it didn't even have an entertainment program! The seats barely reclined. Passengers didn't get a toiletry kit, and amenity some airlines provide to their coach passengers. All in all, as I said, any LAN plane provides more comfort in the main cabin than AA in first class. As a citizen of the US born in Peru, I felt ashamed for my country of adoption, and offended for my country of birth.

Replies
Hotel Cancellation Fee Entrapment
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WORTH, DELAWARE -- I booked a London vacation package (airfare and hotel) and a couple of hours later I realized it will take ~ more than 1 month to get a visiting Visa, so I canceled the booking. Luckily the flight was not ticketed yet so that was canceled without a problem. The hotel reservation however was a mess.

AA Vacations told me I have to pay $100 each person ($200 for 2 people). I even called the London hotel and they haven't even received the booking and told me to call AA Vacations to avoid the charges. I called back "customer service" and the supervisor that night said I should have asked for the name of the London hotel contact that I spoke with over the phone. They haven't even gotten the booking yet so how could they have waived the fee?

Couple of hours passed and they can't waive the $200! Rip off and entrapment came to mind during this ordeal. I will never book a package with them ever. Anybody reading this, avoid booking with them so you don't get victimized. I usually book directly with hotel sites and they usually allow days advance cancellation without penalty. Horrible customer service and I'm definitely disappointed and infuriated. They should change this horrible policy of theirs. I told my friends about this and they agree it was unfair.

Replies
Top of Page | Next Page >

American Airlines Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 37 ratings and
208 reviews & complaints.
Contact Information:
American Airlines
P.O. Box 619612 MD 2400 CPII
DFW Airport, TX 76021
800-433-7300 (ph)
817-967-9641 (fax)
www.aa.com
Customer.Relations@aa.com
Compare Airline Companies