NORMAN, OKLAHOMA -- To be honest, I didn't use AA a lot for traveling in the last several years -- only 5 or 6 times as I can remember. However, for each traveling with AA, the company makes me down every time!!! The plane was either delayed, or cancelled, or no captain was assigned!!!
On June 31, 2011, my flight from LBB to DFW to Chicago to Alaska was initially delayed at LBB. Actually, they have flights directly from DFW to Alaska, but I need to travel with my friend from Chicago. Anyway I couldn't be on the plane to Chicago due to the delay, and took the one directly from DFW to Alaska. Bad thing was my packages were all delayed for two days, as was my other schedules in Alaska because I need the packages. I have no idea how did they do that?
On May 8, 2013, I had an interview in Philadelphia, and my flight was from OKC to Chicago to Phi. Again, the flight was delayed at OKC, and I was not able to get onto the one to Phi. I waited until 10:30 pm that day to get my ticket to get on board. Then, after 1h30mins, I was informed that they didn't have a captain for that plane and they were trying to get another one who was on the way home. After another 30 minutes, we were informed to leave the plane!!! I didn't get to the company in time and it was Friday on the next day... anyway, I didn't get the job.
On July 2, 2013, I was traveling to Boston from OKC to visit my girlfriend. Again, it was from OKC to Chicago, to Boston. The flight was delayed at OKC, then I was assigned to the flight on the next day!!! On July 9, 2013, I was back from Boston to Chicago to OKC. The flight got to Chicago in time; however, from Chicago to OKC, I was informed that again they didn't have a captain for the plane and the flight delayed for more than 2 hours!!!
American Airlines, what's the matter with you? I will never use AA again for traveling as long as the price of other airline companies is not too much higher than that from AA (~$100 for domestic; $200 for international). Please avoid AA if you have another choice for saving time and maybe for not losing some important opportunities in your life.
CHICAGO, ILLINOIS -- In January of 13' I purchased two tickets (preferred status extra charge) for a flight and selected the seats which was confirmed by the airline. I go to print out the boarding pass the day prior (April - 3 months later) only to discover that the seats are no longer available.
WHAT? Of course I'm confused by all of this so I contact the reservation section and I am told that those seats are not available due to equipment change. What? Did AA remove the seats? Changed aircraft that doesn't have row 11 any longer?
My question to them was simple to me - Why did you change them w/out notification and why would you not give me what I prepaid for? I wasn't asking for a refund or inquiring about not having a ticket at all, of which I have heard AA is famous for, but no row 11? The agent was kind and offered different seats which were unacceptable and as most people do I requested to speak w/the supervisor.
Well now, talk about another level of confusion. The supervisor indicated much the same, stating equipment change (? really) and I posed the same questions w/no result. I was told that I could go to the web site and change seat locations. I indicated to the supervisor that the agent prior to her had offered to change the seats for me and was told that that was incorrect. What? This could not have been more than five minutes ago. The supervisor indicated that she could put me through to someone to help and after falling asleep from waiting so long I decided I may as well move on.
I went to the website and changed seats or should I say settled for other seats. So much for customer service I thought. Well the next thing you know I get a phone call from, yes you guessed it, another supervisor from AA! Alright now we are getting somewhere. Right. Of course I ask the same questions and I get the same answers. All I wanted to know is why they gave my prepaid seats away and no one had the answer. Next time I will skip the hassles and go to another airline.
LUDLOW, KENTUCKY -- I sent Mr. ** a detailed list of my model train set and he offered me $285.00 for the set. I sent 4 packages via UPS and they were signed for by someone named Mason. Over a year later after numerous e-mails and promises to pay me, I have yet to receive a dime. Mr. ** has never given an explanation and once told me that he had sent me a check but it must have been lost in the mail. If you go to Google+ review of this company 3 of 4 responders report similar experiences. He is an on-line thief!
DULUTH, GEORGIA -- HORRIBLE CUSTOMER SERVICE!!! STAY AWAY!!! These people brought furniture into our Brand new home (purchased 1 day before this incident) and destroyed the furniture as well as our home on the way in. We provided a detailed and accurate claim, pictures, and a statement for the damages...and they flat out denied it and called us LIARS! Brandon, the store Manager over at the Duluth, GA store is wasting American Signature's money as he doesn't have a clue about customer service. Unless of course, American Signature condones treating customers like crap and giving two cents about customer service or satisfaction.
Although, that would explain a lot to me about who he is and that he is only a by-product of their management training. No one can be that clueless. And I won't even go into the fact that half the staff at both the Duluth and Buford store lay around more than anything else on the furniture like models...(In short, spare yourself of the show and the closing act which is a nice dose HORRIBLE customer service. Couple that with CHEAP poorly made furniture and you can understand our frustration.
If you purchase from American Signature, I GUARANTEE that you'll be leaving the same review that we did. If you don't believe us...check other reviews and you'll see similar complaints. Thanks American Signature for ruining our experience! I knew I should have gone to Haverty's!! #Bring back customer service
KENNESAW, GEORGIA -- In the past 10 years I have bought cloth sofa and love seat, dining table and breakfront, an entire 8-foot by 10-foot wall unit plus in 2012 a leather sectional. I say all of this to show that I have been a loyal and good customer. The leather section, actually one seat cushion has substantial wear and no one has been of any assistance. I was told Stephanie a store representative I need to go find an upholsterer and match the leather. WHAT! No customer service. What she was saying is, "Never buy leather furniture at American Signature."
She could have offered to help find the manufacturer or find another leather manufacture, or other means of providing assistance with a new cushion. The store is saying since I was stupid to buy leather from American Signature too bad. The sectional cost $2,000. It may not be a lot but for most Americans I believe it is a lot. Who has the money to buy a new sectional every two years?
COLUMBUS, OHIO -- Purchased a Legend Pillow Top Mattress - wasn't in stock, but, would be there the next day. OK. Next day comes I call them - didn't come in so they are going to upgrade us to a Royal Ultra Full... OK so here comes the problem. We pick it up, get it home and think I will look at their prices on the website to make sure they did indeed give us an upgrade. Guess what folks??? TOTALLY ripped off!!!
The original mattress we bought was on their website for $149. OH YEAH... you guessed it. We were charged $220. After calling the store AND the headquarters we're pretty much told "too bad." I will continue telling my story in social media to get the word out about how dishonest American Freight is. Like everyone else, I should have read the reviews first.
PHILADELPHIA, PENNSYLVANIA -- I went into the store to purchase furniture for my new home and the experience was terrible. First the salesman sold me a table that was already sold, then my sofa was on backorder and no one ever called to inform me when the shipping came in. So I called today January 15th and was told the next delivery date would be January 23rd. No apologies - nothing from this store. I spent a lot of money at this store. This is not over, I'm going to the news station about how I was treated then maybe something will happen. It's been a whole month with no furniture.
ST. LOUIS, MISSOURI -- Honestly, American Airlines continues to have the worst quality and customer service I've ever had. Unfortunately, out of St. Louis, there are few options. This past trip to Honolulu.. for an 8.5 hour trip from DFW to Honolulu.. NO FOOD for main cabin. Seriously. We pay tons of money for a great trip and NO FOOD. Only first class gets food and we can "purchase" food in the main cabin, but by the time the flight attendant got to our row, they had run out.
The attitude, was "oh well" which is what I've experienced when flights have been cancelled, delayed, etc. Service with a snarl. Then coming back, they delayed our flight (we were literally on the plane) in order to consolidate it with the next flight, for economic reasons. So, our flight was delayed by two hours to save American Airlines money. If I never fly them again, it will be too soon. AND I will make sure to pass this on to everyone I know.
This is a review about how the American Airlines is irresponsible. We recently travelled (August 10-14, 2013, Flight number 2445 from IAD to Dallas and Flight number 1537 from Dallas to Albuquerque) from Albuquerque to Dulles (IAD) Washington DC. Since all our family members are on travel, there was nobody at home. When we came to IAD to check in at 8:35 am, we were told that airplane had mechanical issue, thus they canceled the flight. They further emphases that mechanical issue of the airplanes is not under the responsibility of the American Airline.
They further claimed and they talked with somebody in my home about the cancellation even there was nobody in my home. Then they said they rebooked our flight for next day in two different airports, half of my family would fly from Reagan and the rest in IAD. Even they put my 2.5 year old son different flight. We could not find a hotel to stay one more night and after waiting 7 hour in airport we were able to find flight with Delta.
Sometimes a plane may have an issue, or overbooked, or cancel, but American Airline should grow up and take responsibility for the customers who pay for ticket, particularly for those families traveling with infants and children. American Airline should know that this is unacceptable, unfortunately they are not. Not only based our horrible experience, I can give ZERO star for their service, airplanes, comfort etc. based on my overall experience for last 13 years.
DALLAS, LOUISIANA -- I can say from experience that flying coach on LAN is more comfortable and satisfactory than flying first class on American Airlines. For instance, all LAN planes have individual screens across the plane. The shabby AA plane from Lima to Dallas didn't have individual screens in the first class cabin - it didn't even have an entertainment program! The seats barely reclined. Passengers didn't get a toiletry kit, and amenity some airlines provide to their coach passengers. All in all, as I said, any LAN plane provides more comfort in the main cabin than AA in first class. As a citizen of the US born in Peru, I felt ashamed for my country of adoption, and offended for my country of birth.