Non changeable ticket
CALIFORNIA -- A few months ago my 18 year old son purchased a ticket on AAL from SFO - LAX - Cabo San Lucas. His ticket was not refundable and nonchangeable. As he is a student at UCSB and trying to work and go to ... read full review4 Replies - Latest reply on 03/22/2005
Lost Luggage means lost money
ST PETERSBURG, FLORIDA -- On July 3, 2003 I flew on American Airlines from Tampa Florida to Santo Domingo, Dominican Republic. Somewhere in transit my checked luggage was lost. As required by the airline I filed a missing luggage ... read full review
SAN ANTONIO, TEXAS -- I have been getting many offers for credit over the last year plus. I have been ignoring them until now. I was advised that if I would accept credit from one of these companies and used the card and paid it consistently that my credit score would be positively impacted. So I took what looked like the best company and accepted the offer.
1 Replies - Latest reply on 06/27/2013Add reply
After one long phone call with Eric but before completing the process the agent told me his system was shutting down and that he had to transfer my call. But before he could the call was dropped. So I called in again and was helped by Jeniffer. We went through the entire process again. And in the end I she told me I was denied credit!
Why waist my and their time and further harm my credit with such antics. As I understand it if I was approved things are all fine but since I was denied my credit will be worse for the effort. The entire thing just seems like a scam.
OKLAHOMA CITY, OKLAHOMA -- I was to leave at 7:10 on Thursday Morning they did not cancel my reservation until 10:00 the night before. I tried contacting them and was on hold for 30 minutes each time. I finally left a call back number and was called 68 minutes later. This happened 4 hours after my flight departure time and I was not able to make the trip. They would not work with me and said their staff was sufficient to handle but I was not able to reach any one until it was too late to go.
1 Replies - Latest reply on 04/19/2013Add reply
I ask for a refund plus the deposit of 120.00 I lost because I could not make the trip. They refused to give me a full refund on the ticket they wanted to give me 50.00 less than the ticket cost me and told me it was not their fault I lost my deposit and to contact customer service. I said I have contacted customer service and they will not get back to me. This is a great way to do business. If your make your customers unable to fly and then short the refund.
Infamous customer services
HOUSTON, TEXAS -- I have called the number that appears on the card 1866 207 7970
the phone connection is very nosy and hard to hear except when they blast some strindent music. The agent usually is a female who speaks ... read full review1 Replies - Latest reply on 10/17/2012
JOLIET, ILLINOIS -- American heartland insurance refuse to honor their service for a vehicle that cover under their full cover policy.
Run around after run around.. No one answered the phone or return voice mails. They then cancel my policy a day after I was hit from behind and I was not at fault. Instead of helping me.. They looked for ways not to honor their service.
They are a bunch of crooks that do not deserve to be in business.
Stay away from this company
state of IL is currently investigating my case. I hope they shut down their service and no one else has to go through what I went through
I took out a loan with AWL and asked questions about finance charges, the person I spoke with told me I would make three finance payments and them I could start paying down my loan, but that didn't happen because they are still charging me financial charges. Then they said I need to go back on line just tell them just to add an extra hundred dollars to the payment. Because it will start paying off my loan balance. I'm in the process. Shutting down bank account.2 Replies - Latest reply on 06/13/2012Add reply
Hostile and rude flight attendants
TAMPA, FLORIDA -- I just flew AA andagsin was treated with hostility and extremely rude flight attendants. I felt as if I was a bother to the ones on board, and before boarding my friend who had just had neck surgery ask ... read full review10 Replies - Latest reply on 11/14/2011
Changing Tickets...total scam
I purchased a round-trip ticket for $350 plus all of the junk fees and insurance. I was led to believe that the insurance was through American, but it is apparently another company with American in the ... read full review6 Replies - Latest reply on 09/03/2012
Still on hold while typing this message.. My credit card was charged $40.00 and I paid $40.00 in cash to check my luggage.. I have been on hold approx 45 minutes and counting.. The refund department for American Airlines is the worst I have experinced... When you try and call other numbers and speak with a live person to request a supervisor, everyone says sorry we can't help you.. We have no Supervisor,,, I will NEVER fly American Airlines Again.. And I will tell everyone I know NEVER to fly American Airlines. 7 Replies - Latest reply on 08/07/2009Add reply
DALLAS, TEXAS -- 12 March 2009, I traveled from Washington, DC (Regan) to Dallas/Fort Worth, TX on American Airlines w/ one checked baggage. Upon my arrival to Dallas Baggage Claim, my checked luggage did not arrive. ... read full review21 Replies - Latest reply on 04/21/2009
Stole PS3, Cables, Controllers
PHILADELPHIA, PENNSYLVANIA -- I'm going to make this quick. I got charged an addition 50 dollars because of access baggage weight. This was most likely due to the PS3 in my luggage.
The PS3 along with controllers and cables never ... read full review10 Replies - Latest reply on 03/05/2009
You Call This First Class???
DALLAS, LOUISIANA -- I can say from experience that flying coach on LAN is more comfortable and satisfactory that flying first class on American Airlines. For instance, all LAN planes have individual screens across the plane. ... read full review3 Replies - Latest reply on 08/15/2013
Avoid American Airlines (AAA)
NORMAN, OKLAHOMA -- To be honest, I didn't use AA a lot for traveling in the last several years -- only 5 or 6 times as I can remember. However, for each traveling with AA, the company makes me down every time!!! The plane ... read full review
Poor Customer Service
Twice, I have called American Express Green Card representatives to confirm purchases BEFORE I made the purchase. I know that they advertise there are no limits. But, I wanted to make sure before the ... read full review2 Replies - Latest reply on 05/30/2013