NY, NEW YORK -- On February 14, 2014 I made a payment to AT&T and had the funds in my account to make that payment. SERVE put the payment on hold and then blamed the merchant who didn't get the money. After 7 days my money was no longer in my account. When I called to find out what happened the customer service said they could find no record of the transaction. I told them I had a screen shot I made of the web site 4 days earlier and then claimed it was a glitch not theft. When I tried to find out how I could make a complaint I was told in no uncertain terms that they had no complaint department and if I wanted to pursue this I would have to take it up with the Texas banking commission. SERVE employees are stealing your money. Use SERVE at your own risk1 Replies - Latest reply on 03/03/2014Add reply
LAS VEGAS, NEVADA -- I had a bad experience with American Express Travel. The agent didn't explain things well and my Cancun trip ended up costing more than expected and wasn't the room we expected. It ended up costing time we should of been out enjoying our vacation too because we had to fix several problems. I will never use this company again. And when we wrote a complaint letter they did not agree with our issues and did nothing for us.Add reply
PHILADELPHIA, PENNSYLVANIA -- I went into the store to purchase furniture for my new home and the experience was terrible. First the salesman sold me a table that was already sold, then my sofa was on back order and no one ever called to inform me when the shipping came in. So I called today January 15th and was told the next delivery date would be January 23rd. No apologies nothing from this store. I spent a lot of money at this store. This is not over, I'm going to the news station about how I was treated then maybe something will happen. It's been a whole month with no furniture.Add reply
ST. LOUIS, MISSOURI -- Honestly, American Airlines continues to have the worst quality and customer service I've ever had. Unfortunately, out of St. Louis, there are few options. This past trip to Honolulu..for an 8.5 hour trip from DFW to Honolulu..NO FOOD for main cabin. Seriously. We pay tons of money for a great trip and NO FOOD. Only first class gets food and we can "purchase" food in the main cabin, but by the time the flight attendant got to our row, they had run out.
The attitude, was "oh well" which is what I've experienced when flights have been cancelled, delayed, etc. Service with a snarl. Then coming back, they delayed our flight (we were literally on the plane) in order to consolidate it with the next flight, for economic reasons.
So, our flight was delayed by two hours to save American Airlines money. If I never fly them again, it will be too soon. AND I will make sure to pass this on to everyone I know.
MASSACHUSETTS -- American express has the worst credit card practices. They purposely do not send payment reminders so they can charge you late fees. I must have called in three times asking for payment reminders which they assured me they will send. They do send it for a few months then it disappears and you forget to pay the balance and they charge you a late fee. You call back and someone finds some glitch in system and this happens again and again but they keep charging late fees. I was getting charged 25 dollars for being late 2 days on a 80 dollar bill.
2 Replies - Latest reply on 12/30/2013Add reply
Bad customer service, deceptive business practice. Highly recommend everyone to stay away. Use Visa or Discover card which I've never had any problems with!
ISSAQUAH, WASHINGTON -- I am 53 years old and run three successful businesses, should my customer service be that of AMEX I would be out of business.
The value of the card is just not there. It is the most expensive card to own that I have. They are supposed to credit me for incidentals when I fly United, I have not seen one credit! and I already know how long I will be put on hold to resolve this (it's not worth my time)
All companies are put to the test, not when things are going good but rather when things are going bad and how well they handle the problems presented to them, AMEX has failed terribly.
I was overseas on business trip and had to make an additional flight to another country and had to change my return flight back to the US booked through AMEX. Three dropped calls two hours later it seemed the return flight to the US was handled... they never got it booked! cost me over $1000 and hours of my time, they said sorry and gave me a $100 dollar in house credit.
Brought my computer in to be repaired. They took 80 dollar deposit. Spoke to them 2 days after dropping off my computer. Told me I had to pick up the computer because the problem never occurred. They told me even though they never experienced the problem the drop off fee was 80 dollars and they would not return the money I gave them when I dropped off the computer. Add reply
You Call This First Class???
DALLAS, LOUISIANA -- I can say from experience that flying coach on LAN is more comfortable and satisfactory that flying first class on American Airlines. For instance, all LAN planes have individual screens across the plane. ... read full review3 Replies - Latest reply on 08/15/2013
Hotel Cancelation Fee Entrapment
FORT WORTH, DELAWARE -- I booked a London vacation package (airfare and hotel) and a couple of hours later I realized it will take ~ more than 1 month to get a visiting Visa, so I canceled the booking. Luckily the flight was ... read full review
Refunds And Customer Service
ONLINE, COLORADO -- The customer service of American Airlines is terrible, but the service in Spanish is a nightmare for the Hispanic customers who needs or wants to communicate in their language.
Usually the agents are ... read full review1 Replies - Latest reply on 08/05/2013
LAS VEGAS, NEVADA -- I was trying to check my bag in Las Vegas on 7/22/13 and the blonde ticket agent tells me that my bag cannot be ticketed because of the short layover in Dallas.
I was told by the blonde agent to "move" to an unmanned line and wait for the supervisor; she pointed to the spot I should move to wait. I moved to the unmanned spot and three times the AA agent next to this line (different woman) yelled at me that I had cut in line. (Ummmm, there was nobody waiting in this line and I was doing what I was told by the blonde agent.)
Supervisor Alonzo arrives and he also yells at me about "cutting in line." I explained (again) that I had been told by blonde agent to move to this line because of the baggage ticketing problem.
American: The majority of your baggage and ticketing agents at the desks in the airports are rude, abusive and mean. What training are you giving them to teach them how to be rude and verbally abusive?
The last 4 times we have flown on American Airlines, OUR connecting flights have either been cancelled or delayed more than 2 hours. When we go to the desk and try to talk to someone, they are rude and are nasty back. One lady said, why are you asking me, I'm not the pilot. It is so frustrating trying to deal with the constant lateness and rudeness of the staff. DON'T FLY AMERICAN Add reply
Avoid American Airlines (AAA)
NORMAN, OKLAHOMA -- To be honest, I didn't use AA a lot for traveling in the last several years -- only 5 or 6 times as I can remember. However, for each traveling with AA, the company makes me down every time!!! The plane ... read full review
After a canceled flight to Santa Fe, my travel companion & I were booked for the next day. The flight was delayed to Dallas, so the Flight to Santa Fe, departed without, all connecting passengers. We were sent to Albuquerque . My luggage was sent to Santa Fe. By the time I arrived there the airport was closed. I asked at the AA counter how to get my luggage, in Albuquerque, said go get it!
2 Replies - Latest reply on 06/29/2013Add reply
I'm on vacation from Florida.......No luggage, No transportation, & hungry. I paid extra for the flight to Santa Fe!!!!!!!! Not Albuquerque !!!! How can I be compensated? Two lost vacation days, no luggage, taxi to Santa Fe, & expensive ticket not able to use!!! Please advise. Should I be reimbursed?
SAN ANTONIO, TEXAS -- I have been getting many offers for credit over the last year plus. I have been ignoring them until now. I was advised that if I would accept credit from one of these companies and used the card and paid it consistently that my credit score would be positively impacted. So I took what looked like the best company and accepted the offer.
1 Replies - Latest reply on 06/27/2013Add reply
After one long phone call with Eric but before completing the process the agent told me his system was shutting down and that he had to transfer my call. But before he could the call was dropped. So I called in again and was helped by Jeniffer. We went through the entire process again. And in the end I she told me I was denied credit!
Why waist my and their time and further harm my credit with such antics. As I understand it if I was approved things are all fine but since I was denied my credit will be worse for the effort. The entire thing just seems like a scam.
LOS ANGELES, CALIFORNIA -- On a recent trip to Italy my return flight from Bologna to Paris was cancelled and I did not receive notification. Fortunately the friend I was traveling with had booked through Orbitz and purchased insurance from Allianz and was able to get us both booked on a flight from Florence to Paris so we could catch our connecting flight to San Francisco.
The customer service phone number on my American Express confirmation "when traveling outside the US" was invalid. My phone calls to customer service when I got back to the US have been unsatisfying. I told them what happened and requested a refund of the 77.00 I paid for the insurance and got nothing. The response both times is " I'll try but I can't guarantee anything." I will never book travel through American Express Travel again!
ORLANDO, FLORIDA -- For one week and a day I have been trying to purchase a ticket with AA airline. Things go very smoothly both online and over the phone, but I don't get any confirmation. I want it out... Nothing comes through.. Every time I call I get a different reason why I haven't received the confirmation. Then I was told my card didn't go through, gave them a new card, still didn't get a thing. Called again and was told that my first card worked and now my email doesn't work, which was odd since I was getting other correspondence through that email. As we speak, I still haven't received anything.. I will never again use this airline1 Replies - Latest reply on 06/24/2013Add reply