American Eagle Outfitters

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Return Policy
Posted by on
CONNECTICUT -- Last night my daughter and I went to American Eagle to return a shirt she had bought, it was to big. I am really good about keeping receipts but for the life of me I could not find this one, had all the others from the day of shopping. I went to the store expecting to be told sorry or at the best a gift card (which would have been fine with me). Instead I was told no problem. The very cheerful cashier asked if we had an AE reward card, which we did. She was able to pull up the transaction that the shirt was on. I knew the shirt was purchased as a buy one get one 50% off. I expected to get the shirt at 50% off. NOPE, I got it at full price. I was handed the cash and asked if there was anything else she could help us with and then told us to have a great night.

Excellent service!
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User Replies:
momsey on 04/15/2011:
Wow, good service and nice review!
Anonymous on 04/15/2011:
Don't you love it when places treat you like a valued customer worth keeping. This review made my day. Thanks Yoke.

Outstanding review!
Skye on 04/15/2011:
Great review Yoke! I'm glad they were able to pull up your transaction and make things right!
Whiteduck on 04/15/2011:
Sounds like a mistake if they paid you more than you paid for the shirt. If we're going to keep great customer service like this it might be in our best interests to not make a profit on returning goods...
ChuhBaca on 04/15/2011:
Great review! My daughter loves American Eagle. What I really like is that you're expectations were typical of the American Consumer. Basically, you expected to go in there and be treated like "situation 232 regulated AE policy 5.2.c" and the best you could hope for is that they would be polite about telling you "no".
Instead, they treated you like a human being, and were happy to do so! They didn't act like they were doing you a favor and didn't inject an venom into allowing the return. I would bet that you're now more likely to shop there than other clothing stores, when shopping for your daughter. Fantastico!
yoke on 04/15/2011:
Actually whiteduck we did pay full price for one shirt and 50% off for the other. I assumed we would have gotten a refund for the shirt we paid %50 on. We got a refund on the shirt we paid full price for. There was no mistake and I did not make a profit when returning the shirt.
Venice09 on 04/16/2011:
Yoke, I figured you paid full price for the shirt you returned. That really is excellent customer service. These reviews are on a roll today. First the replacement of a $60,000 swimming pool, then a satisfied customer of Sears delivery service, and now this! Is there a full moon?!!
Alain on 04/16/2011:
A good review with a positive outcome. I really liked this, Yoke!
ok4now on 04/17/2011:
Yoke, Finally a post where the customer truly does come first. American Eagle has earned your business. I would shop there now that I know they take care of their customers. Can you imagine Best Buy even coming close to this level of customer service? Try to do a return there and they want your first born child. They have lost me as a customer due to their greedy return policy. Whatever they sell I can buy on Amazon cheaper, pay no tax and do an easy return with no questions asked. Good post..
ok4now on 04/18/2011:
Venice: Not to rain on your parade but the satisfied customer for Sears delivery service has yet to use the product. If a delivered appliance fails we both know about the miserable unreliable service that Sears (K-Mart) offers. Missed appointments, excuses for warranty work and their tactic to just wear the customer down if they complain. Then SearsCares jumps in with some P.R. words trying to save face to secure future sales. The full moon looks like a lunar eclipse for Sears. This is NOT a criticism about your valued comment. I'm just taking it one step further. Don't shoot the messenger!! LOL.
Venice09 on 04/18/2011:
No argument here, OK. I think I even asked the OP to let us know how she likes the washer. The Cabrio gets a lot of bad reviews here, as does Sears in general. But her review was about the good delivery, and with that I have to agree. I have never had a bad experience with Sears delivery, and I've had many. What happens after that is another story.
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American Eagle Outfitters
Posted by on
I have encountered lousy customer service in my life, but I have to say that the American Eagle website is about as bad as you can get.

I purchased a product on their website. Delivery time was incredibly slow and when it got her, it was defective. Their "hassle free" (their words - not mine) returns policy is that you can stand in line at UPS or Fedex or the PO and pay to return the product. When I called "customer service" to complain, she told me that there was a known issue with this particular product. Well, gee, why not actually quality control that particular item at the warehouse then - maybe before shipping it out.

I shop all the time on the web and there is usually a process by which you may easily ship back a defective product or make a return and have the cost debited from your refund. Not so on this website!

I firmly believe that you get what you pay for. This clothing is expensive enough that one would expect a good deal better service.

If you like the clothes, go to the store. The website it a nightmare.
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familytravel on 12/22/2007:
I understand your frustration. I ordered clothes from them for gifts last Christmas. Delivery was slow, and when it got here, they sent the wrong clothes. I had to pay to have it shipped back UPS, and then re-order everything all over again. They promised to pay back the shipping, but of course, they never did. Good luck.
Principissa on 12/23/2007:
Never cared for AE. Thought their clothes were way overpriced and the quality stunk. I'll stick with Kohl's.
shelly16 on 12/23/2007:
I agree with Principissa...stick with Kohl's...quality brands at great discounts!
kelsjanae on 09/29/2008:
American eagles policy is not to ship it back via ups. take it to a store. as long as you have receipt, there won't be a problem.
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Online Holiday Ordering
Posted by on
OHIO -- I placed an order with American Eagle outfitters on their website on 12/8/07 and a second order on the 12 of December. The order was "held" to check for customer fraud since separate credit cards were used-I spoke with customer service at least 6 times from the day after the original order.

Both credit cards were valid without any credit issues. Today is the 18th of December and I still have not received my orders and only receive assurances that they are "working" on it.

I have ordered from numerous on-line sites (i.e.Hollister/Abercrombie/Kohls/Best Buy etc) for the holidays and have not had any problems with any other store. Their online service is terrible as is their customer service.
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Principissa on 12/18/2007:
I can see where they are coming from. Two separate orders to your home with two different cards. Although, once you called they should have taken care of it. They are trying to protect you and themselves from fraud which runs rampant this time of the year. If you can, cancel the order, it doesn't sound like you will get it before Christmas. If they won't let you cancel, dispute the charges with your credit cards.
moneybags on 12/18/2007:
So, would you rather receive 14,000 tennis balls? They are protecing you. Be patient
nurse54 on 12/21/2007:
American Eagle is NOT protecting me- it was a totally valid credit card-just DIFFERENT then the first order-they have TERRIBLE customer service. Now the items I ordered over a 2 weeks ago are on back order after being assured 2 days ago that they were in stock. Their response today was to go to a store in town that they were absolutely sure had the item in stock. When I called the store they said they NEVER had them. AE is the WORST store ever to deal with-the WORST on-line service I have ever experienced.Thye may be popular now but with this type of service it will not last.
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