American Education Services

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Incompetent and Unethical Business Practices
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HARRISBURG, PENNSYLVANIA -- I had a PLUS loan with American Education Services (AES) on which we were making quarterly interest payments while the loan was in forebearance (principal deferment until my son was out of college.) For some reason that was never explained to us, AES changed the invoice format on these quarterly interest payments to ones that had a big THIS IS NOT A BILL watermark across it and a $0.00 amount due in the invoice section. However, in very small font above the invoice section, it stated that you could make interest payments if you wanted to. Since I set up the loans, and my wife usually pays the bills, she just started filing these when they arrived in the mail thinking that they were some type of status statement. As these were quarterly payments, a year passed before I realized something wasn't right with the loan balance. The situation was even more confusing given the fact that we had another direct student loan in my son's name with AES in which the invoice format hadn't changed, and we had continued to make payments. I tried FOR OVER SIX MONTHS to get account information back from AES to determine the correct status of the PLUS loan, and each time I contacted them, they either gave me incorrect information or told me they would get back to me and then never did. This incompetence went on so long that the interest owed was re-capitalized into the loan principal, causing additional unwarranted interest owed. I paid the original loan principal and filed a civil suit against them for the unwarranted interest amount. They petitioned the court to have the suit transferred to Harrisburg knowing that it would be very difficult for me to represent myself 250 miles from my home. They were granted the petition, and I had to withdraw from the suit. The bottom line folks is that this company is both incompetent and unethical, and you should, at all costs, AVOID DOING BUSINESS WITH THEM!!!!!!
     
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Alain on 2010-11-17:
It wouldn't hurt to give your state representative a call about this and see if they could offer some advice.
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Don't Go Through American Education Services For Any Of Your College Loans!!!!
Posted by on
I took out a small loan while I was in college obtaining my associates degree. I am now working on my bachelors degree thinking that all of my loans would be deferred until after I finished college. I recently got a call from AES stating that I owed them 185 dollars on back payments and that I needed to pay that day or they could start taking my car, house, or anything of a value.... Keep in mind this was a 2 minute conversation en which I was never allowed to state I was still attending college after I finished my associates.

I did not pay and ended up having to hang up on the man because I could not explain to him my situation because he simply was not listening. I called back 20 minutes later and talked to a different person who told me I could defer my loans and it was simply a process of filling out another in-school deferment form. This was a Friday night so I immediately called my school and had them fill out the paper work but they were not going to send it till Monday morning. It is now Monday and I have received over 30(literally!) calls saying I need to pay my loan back immediately even though I have talked to a couple different people and explained the situation.

I will never get another loan through AES and I advise other college students to find another loan provider. If I new they would be so horrible about loan payments I would have just gone with the mob!
     
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RestaurantGuy on 2009-04-09:
Send in the paperwork and they will stop calling you. Once they get the paperwork from your school it will show them you are still attending and they will defer the loans problem solved.
Anonymous on 2009-04-09:
I can imagine student loan collectors are being very aggressive. People will pay their mortgage/rent before they pay a student loan; and mortgages are defaulting at record rates. In tough economic times, the delinquent/default rate on student loans goes through the ceiling. AES and SallieMae have the worst reputations for poor customer service. Go to studentloanjustice.org for more info. BEWARE: there are student loan 'advice' sites that are really loan vendors for consolidation loans. Talk to your financial aid counselor about moving the loans away from AES. Again, BEWARE: Financial aid officers are often heavily influenced with gifts, trips, money, etc by student loan servicers. New York was just the tip of their corruption iceberg. Good luck!
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