Defective Simmons Couch And Fraudulent Warranty, Bad Service!
MADISON, WISCONSIN -- Do not buy from American freight stores. Do not buy Simmons here!!! Nothing but trouble since we got our couch. First, the arm fell apart within 3 months, totally collapsed!!! Called store and they told us we had to remove the dust cover and take photos and send them to the store. Called within 6 months, same ridiculous request! Called and talked to store manager and she was very immature, giggled about everything!!! Not business - minded at all. Then called regional manager and after 2 weeks of talking with him when he said he would take care of it and we would get our sofa exchanged, he called and said he could not do anything. Plus...when we bought the sofa, we were told we had to buy the extra warranty otherwise nothing would be covered!!! Well, we told them that and they did nothing and said that warranty only covered stains! I would give them 0 stars if this allowed!!! Now we are left with a broken couch that cost $600, warranty and all and on top of that we have had it just over a year now and the upholstery is starting to wear and we cover the couch. Don"t buy Simmons!!! According to American freight, Simmons is the one who decided not to honor our warranty or replace couch. American freight = really bad customer service and they con you into buying worthless warranties. Spend your hard earned money elsewhere!!! You cannot get quality furniture or service at American freight!!!!