OCALA, FLORIDA -- I do wish we would have read the reviews before purchasing our furniture and American Freight. The store manager was so pleasant when he was selling us our mattresses, couch and loveseat. That is where it ended. After owning our couch and loveseat for two weeks, it started to get splotchy in color. Well we called and were told that we would have to bring it in. HOW? we have a small van!! Three monthes later our couch and loveseat have turned into what looks like 10 year old furniture. The material has big blotches on it which looks like.....I really don't know what it looks like!! It is unbelievable. We have no children, we have never sat in the loveseat...It is just changing in color (big spots) right before our eyes. Never will I recommend or will I purchase anything else from American Freight. We paid $1,500 cash for the loveseat and couch...we need a representative to come and look at the mess we have. It would cost us $250.00 to hire someone to come and transport our furniture back to American Freight. It just isn't fair.
KNOXVILLE, TENNESSEE -- I put a couch and love seat on layaway. Simple enough, right? The day I go to pay it off it suddenly it isn't in stock. Which was fine, I understood. They told me it would take 7-10 business days for it to arrive. Well, almost a month later it still hasn't arrived and what is WORSE is that every time I ask for a date, they can't give me one. I even spoke to the CORPORATE office, and they, themselves, did NOT know their own shipment dates. Not for now, not for a month, not for two months.
They just had no idea when it was going to ship. So I could be waiting on this stuff forever, no end in sight. And it is ALREADY paid off. I paid for something I am not even getting to use right now. All I keep getting is "it will probably be here soon". How reassuring. NEVER BUYING FROM HERE AGAIN. IT IS A HUGE SCAM.
CHARLESTON, WEST VIRGINIA -- Went in to buy a bed from this location. The sales guy said the size bed I wanted would be in in a couple days. Two days later I called and they informed me it would be in on a certain date. The date came and I called they said yes it will be here around noon on truck. We all know where this is going.... The bed was not there when I went to pick it up, and was informed again it would be 7-10 days more. The communication between the store and warehouse needs to improve. I will not buy anything here with the fear of them saying it will be in on.......... Bad customer service American Freight!!!
CINCINNATI -- Two and a half years ago we purchased a sofa and love seat from American Freight for the exorbitant sum of nearly $700. We were told it should easily last for 10 years or more. Hughes Furniture was the manufacturer. In two years time the springs were falling out of the bottom of the couch and wooden slats were poking out the back. After calling American Freight I was informed that Hughes only offers a 1-year warranty on their furniture so basically I was out of luck. I can't imagine how they get away with selling furniture that is such poor quality! We're practically sitting on the floor and now have no money to replace something that we were told would last decades.
I don't know how American Freight stays in business by buying cheap furniture with virtually NO warranties and then reselling it at outrageous prices!
INDIANAPOLIS, INDIANA -- Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy. Thank goodness my husband was home he had to help them bring everything in because there was only one guy. why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house. Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dinning room table. After about a month I noticed the dinning room table begging to peal on top. Notified the company, said there was nothing they could do. Call back again and started to deal with Jesse he seemed to be OK. He Said would call me back after he call the manufacture to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture I want something different. He agrees to exchange for something else. Go in and pick something else out. mean time I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want Jesse tells us that he will call in a couple days to set up delivery. a week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, Jesse is off and someone will call me back the next day. Finally get the delivery set up, today they are supposed to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. Jesse never scheduled it. Figure that, so they have to call Jesse to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, Jesse just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does not apply with this company...
PENN HILLS, PENNSYLVANIA -- We went the store, picked out a sofa and purchased it in full yesterday. We decided to rent a U-Haul and pick up the sofa the next day to save $30 from the delivery cost. The day we purchased the sofa we asked if it was possible to purchase the floor model for a small discount. The salesperson said they can't sell it until the inventory in the back was sold and that they have one wrapped in plastic brand new for us. Today when we get there to pick up the sofa they told us the computer inventory was wrong and they sold the floor model after we left. The manager, Brian, also said that the sofa was discontinued. He then told us that he would refund the money for the sofa and there's nothing to be done about the $50 for renting the U-Haul. There was not sympathy or effort to rectify the situation. In my experiences, when someone purchases something in full, the store has the responsibility to mark it as sold. It's pretty much a contract. This situation was unfair and I hope that it doesn't happen to anyone else. I will continue to inform people about how we were treated at this Penn Hills American Freight by Brian the manager and his sales team.
MORAINE, OHIO -- My husband, my children and I went to af on 2/13/15. We were there to purchase a mattress. The salesman said that the mattresses had to be sold as a set with the box spring. My husband and I asked him why the add said per piece. He said well that's advertising. He then went on to say in the add it states all sets sold together. My husband and I decided to leave because the salesman was more focused on proving us wrong then selling us something. He was already being a little rude. As we were leaving he came running up to us saying look look it says it right here. My husband and I explained to the man we did not see that, also it does still say per piece!!!and the way the add looks it looks like sets sold together are for beauty rest mattresses only. Either way we walked out of the store because of the mans demeanor. He chased us out yelling how am I rude...do you want to talk to my manager he will tell you the same thing.....moral of the story I went over to kings furniture and ended up buying a mattress, boxspring bed frame head board, and 2 dressers and 2 night stands...in cash!!!!!!!!!!!!!!!!!!!!!!!!!!
BURNSVILLE, MINNESOTA -- I had put a bedroom set on Lay-away prior to reading the reviews. And as stated in other reviews you cannot get your lay-away back. Once I read the reviews I was a little cautious, but mostly "stuck" with American Freight. I did mention to the manager that I was aware of the reviews and that I would be willing to write a review if they made it good for me. They delivered.
I was incredibly surprised with the customer service. I dealt mostly with a gentleman named Matt at the Burnsville, MN location. He was as helpful as he was friendly (and easy on the eyes). The day after I completed my purchase my items were delivered at the time given. All the pieces were there and everything was just as I expected. I am very happy with my bedroom set and would definitely do business with American Freight in the future! Thank you!
CINCINNATI, OHIO -- Oh how I wish I would have read these reviews before buying from this company! While my first impression was a good one...I liked the non-pressure approach of the warehouse...the delivery has been a nightmare. We bought a sofa/love seat and bed frame and were told it would be delivered next day (Sun). After a phone call at 11 am I had hopes we'd receive the furniture in the afternoon. They finally arrived at 8 pm and were missing the frame! They asked for a window that it could be delivered the next day and I gave them 3 hours. They called and said it would be there but hours later still no truck. I called and told them I had to leave and they promised that it would be delivered today... After reading the reviews, I don't have super high hopes! Help!
MADISON, WISCONSIN -- I purchased a sofa and loveseat set and after a year the sofa broke. I also purchased the 10 year fabric warranty on both pieces. I called to see what they could do, was told I had a five year warranty and just send in pictures of the couch. I waited, sent emails and never heard back. Called them and told them my claim was denied. So I have a broken couch with a ten year stain warranty that is junk.
Another manager tells me I don't have a 5 year warranty, only a one year but I could possibly have a 5 year on the frame. So send in more pictures of the frame, again the claim is denied.
You get what you pay for, it's cheap furniture that doesn't last! Their customer service is horrible!