American Freight - Page 2

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1.2 out of 5, based on 17 ratings and
32 reviews & complaints.

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Do Not Shop Here. Just Don't.
Posted by on
Rating: 1/51
KNOXVILLE, TENNESSEE -- I put a couch and love seat on layaway. Simple enough, right? The day I go to pay it off it suddenly it isn't in stock. Which was fine, I understood. They told me it would take 7-10 business days for it to arrive. Well, almost a month later it still hasn't arrived and what is WORSE is that every time I ask for a date, they can't give me one. I even spoke to the CORPORATE office, and they, themselves, did NOT know their own shipment dates. Not for now, not for a month, not for two months.

They just had no idea when it was going to ship. So I could be waiting on this stuff forever, no end in sight. And it is ALREADY paid off. I paid for something I am not even getting to use right now. All I keep getting is "it will probably be here soon". How reassuring. NEVER BUYING FROM HERE AGAIN. IT IS A HUGE SCAM.
     
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Poor service.
Posted by on
Rating: 1/51
CHARLESTON, WEST VIRGINIA -- Went in to buy a bed from this location. The sales guy said the size bed I wanted would be in in a couple days. Two days later I called and they informed me it would be in on a certain date. The date came and I called they said yes it will be here around noon on truck. We all know where this is going.... The bed was not there when I went to pick it up, and was informed again it would be 7-10 days more. The communication between the store and warehouse needs to improve. I will not buy anything here with the fear of them saying it will be in on.......... Bad customer service American Freight!!!
     
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VERY poor customer service
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COLUMBUS, OHIO -- We selected some merchandise on May 18, 2011 from the W. Broad St. location. We explained that we would not need delivery until the end of June, but we could pay for the merchandise that day. We were told that 1 of the living room sets would arrive at the store in about 2 weeks and the other set was at the Hilliard location. I then decided to not pay the entire balance just in case the merchandise didn't arrive in time. We have dealt with other furniture stores in the past and this process is very common as long as the merchandise is paid in full before delivery. May 31, 2011 we went back into the store and had decided to cancel the order. We were told it had been 13 days and no refunds are issued after 10 days....store credit only. We talked to 2 people at the corporate office and still no refund. Stay away from this company!
     
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Alain on 06/05/2011:
Was there anything in writing that stated the policy? If there was, it'll be difficult to get them to budge. Check http://www.ohioattorneygeneral.gov (click on 'consumer') just to be sure they can do this.
AWade on 06/09/2011:
My advise....shop your local Mom and Pop Furniture stores. They care about you and the community - cause they live there also. Mr Belford has tied the hands of the staff....it's not at their control to control their inventory levels or their orders. Your have been lied to to cover up things not in their control.
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This is a very unprofessional place
Posted by on
8920 CORPORATION DR, INDIANAPOLIS, INDIANA -- I recently purchased a sectional from American freight and yet to get a phone call to tell me my couch is ready to be picked up. I was told that my sectional will be ready for pick up in two to three weeks and states that on my receipt. So when my three weeks was up I called and they gave me the run around. Eric the store manager I talked to him yesterday and he's like somehow your sectional got put on back order. I'm like I have a family event Thursday so are we supposed to sit on the floor. He got smart with me and says you being on the phone is not helping me at all if you get off the phone I can make some phone calls to make things happen. I told him I gave you a month to make things happen. So I was supposed to get a phone call last night stating the status of my couch and never received it. To me that receipt saying two to three weeks is a contract even through it says no refunds you broke a contract a written statement and I believe I should be able to get my money back even if it was a day late. I am still waiting a month and some days later on a sectional.

I advise people to stay far away from that place they are unprofessional and do not put their customers first I hope they go out of business because that is crazy.
     
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Alain on 04/22/2011:
American Freight Furniture has numerous complaints on this website and others.
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Poor Quality/LIMITED Warranties
Posted by on
CINCINNATI -- Two and a half years ago we purchased a sofa and love seat from American Freight for the exorbitant sum of nearly $700. We were told it should easily last for 10 years or more. Hughes Furniture was the manufacturer. In two years time the springs were falling out of the bottom of the couch and wooden slats were poking out the back. After calling American Freight I was informed that Hughes only offers a 1-year warranty on their furniture so basically I was out of luck. I can't imagine how they get away with selling furniture that is such poor quality! We're practically sitting on the floor and now have no money to replace something that we were told would last decades.

I don't know how American Freight stays in business by buying cheap furniture with virtually NO warranties and then reselling it at outrageous prices!
     
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Alain on 10/10/2010:
Thank you for this information. I'll be wary of both American Freight and Hughes.
Natalie S on 01/31/2012:
My furniture is less than 6 months old and the same thing happened to it. Hughes would refusses to honor the warranty.
D-Man on 02/14/2012:
These a-holes did the same thing to me with one of their memory foam mattresses. More like no foam mattresses!
Luke on 01/24/2013:
DON'T BUY ANYTHING FROM THIS COMPANY !! Horrible business and don't care about the customer once they have your money. Piss poor attitudes !!
B on 08/09/2013:
Hughes furniture ia horribale along with Direct Furniture Factory tent sales for military bases. Avoid and run away if you see them on base or anything made by Hughes furniture. Less than two months my sofa fell apart and no one will honor the warranty or help me. Hughes Furniture is cheap over priced crap!
Brenda Jones on 04/14/2014:
I bought a couch and love seat from them about a year ago it is already tearing in spots ill never buy from them again they r hard to deal with and don't stand behind there furniture. my friend bought a mattress from them and they give her the run around to.
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The worse business ever
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INDIANAPOLIS, INDIANA -- Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy. Thank goodness my husband was home he had to help them bring everything in because there was only one guy. why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house. Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dinning room table. After about a month I noticed the dinning room table begging to peal on top. Notified the company, said there was nothing they could do. Call back again and started to deal with Jesse he seemed to be OK. He Said would call me back after he call the manufacture to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture I want something different. He agrees to exchange for something else. Go in and pick something else out. mean time I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want Jesse tells us that he will call in a couple days to set up delivery. a week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, Jesse is off and someone will call me back the next day. Finally get the delivery set up, today they are supposed to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. Jesse never scheduled it. Figure that, so they have to call Jesse to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, Jesse just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does not apply with this company...
     
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Alain on 07/30/2010:
Doesn't sound like a company I'd like to use. Thanks!
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Still Waiting for Delivery After 13 Hours and Two Days Wait!
Posted by on
Rating: 2/51
CINCINNATI, OHIO -- Oh how I wish I would have read these reviews before buying from this company! While my first impression was a good one...I liked the non-pressure approach of the warehouse...the delivery has been a nightmare. We bought a sofa/love seat and bed frame and were told it would be delivered next day (Sun). After a phone call at 11 am I had hopes we'd receive the furniture in the afternoon. They finally arrived at 8 pm and were missing the frame! They asked for a window that it could be delivered the next day and I gave them 3 hours. They called and said it would be there but hours later still no truck. I called and told them I had to leave and they promised that it would be delivered today... After reading the reviews, I don't have super high hopes! Help!
     
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Cheap Worthless Furniture
Posted by on
Rating: 1/51
MADISON, WISCONSIN -- I purchased a sofa and loveseat set and after a year the sofa broke. I also purchased the 10 year fabric warranty on both pieces. I called to see what they could do, was told I had a five year warranty and just send in pictures of the couch. I waited, sent emails and never heard back. Called them and told them my claim was denied. So I have a broken couch with a ten year stain warranty that is junk.
Another manager tells me I don't have a 5 year warranty, only a one year but I could possibly have a 5 year on the frame. So send in more pictures of the frame, again the claim is denied.
You get what you pay for, it's cheap furniture that doesn't last! Their customer service is horrible!
     
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Defective Simmons Couch And Fraudulent Warranty, Bad Service!
Posted by on
Rating: 1/51
MADISON, WISCONSIN -- Do not buy from American freight stores. Do not buy Simmons here!!! Nothing but trouble since we got our couch. First, the arm fell apart within 3 months, totally collapsed!!! Called store and they told us we had to remove the dust cover and take photos and send them to the store. Called within 6 months, same ridiculous request! Called and talked to store manager and she was very immature, giggled about everything!!! Not business - minded at all. Then called regional manager and after 2 weeks of talking with him when he said he would take care of it and we would get our sofa exchanged, he called and said he could not do anything. Plus...when we bought the sofa, we were told we had to buy the extra warranty otherwise nothing would be covered!!! Well, we told them that and they did nothing and said that warranty only covered stains! I would give them 0 stars if this allowed!!! Now we are left with a broken couch that cost $600, warranty and all and on top of that we have had it just over a year now and the upholstery is starting to wear and we cover the couch. Don"t buy Simmons!!! According to American freight, Simmons is the one who decided not to honor our warranty or replace couch. American freight = really bad customer service and they con you into buying worthless warranties. Spend your hard earned money elsewhere!!! You cannot get quality furniture or service at American freight!!!!
     
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I Had No Problems With the Staff or Products at This Store
Posted by on
Rating: 4/51
STUART, FLORIDA -- I purchased two Simmons recliners and a couch/love seat at the Stuart store. I bought the items BEFORE reading any reviews. I was startled at the multiple negative experiences many had. Many consumers had trouble getting refunds or canceling orders before the delivery. I went to the store to cancel the couch/love seat to see if there as going to be an argument. There was no problem at all. I was relieved. The staff of Peter, Alex and Chris were very professional. I kept the order for the two recliners and they were delivered as promised by two very efficient personnel. I would recommend the Stuart store and buy more items from them. There could be concerns at some of the other stores--but not at the Stuart facility.
     
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