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American Freight Consumer Reviews - Page 2

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Worse Company I Have Ever Dealt With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- We ordered a bedroom set priced at over $1000 and made the required monthly payments per our contract. A final payment was made and we were told by the manager that our furniture would be ready for delivery in two weeks or less. According to American Freight'€™s "Terms and Conditions" it states delivery could take as much as four weeks so I wasn'€™t too set on getting it in two weeks or less as previously stated.

We never received a single phone call from American Freight and after one month from the date we paid the furniture off I contacted American Freight and their response was, "€œYour furniture is on backorder and we do not have a date for when it will be here." Two weeks later I called again (still never received a phone call from the company). They stated, "€œIt may come in on this next truck but we don'€™t really know when our trucks come or what is on them."€ Again, still nothing and no phone call from the company.

I finally submitted a Better Business Bureau complaint and received this response from the regional manager: "The furniture is on backorder from the manufacture. We do not have a date because they are out of it. The customer can either wait on it to come in, which we don't know a date, come into the store to reselect even if they pick out something better we will work out a price, or get a refund."

I then contacted American Freight again and requested to speak to the manager but was told the manager was assisting a customer. I told the woman on the phone my problem and she said to call back tomorrow when the manager would be there (after she just told me the manager was helping a customer). I called back the following day and the manager was again, helping a customer. I requested the manager call me back in reference to my furniture and I never received a phone call.

I showed up at the store that following Sunday to speak to the manager and he said he never knew I called. I told him my problem and gave him the regional manager'€™s solution from the BBB. His response was, "€œEverything was on backorder and it would be another 3 weeks before anything comes in."€ Frustrated, we were about to leave and he said, "€œWell we do have a couple things coming in tomorrow."€ We decided on a set that was coming in tomorrow just to be done dealing with the company. Delivery was scheduled the following evening between 5pm and 8pm. At 7:45pm the delivery guys showed up, unloaded our furniture, and left.

We unboxed everything to find a 4"€ hole in the bottom of the dresser and the mirror frame was cracked on both sides. We would have to pay two additional delivery charges to get another dresser (one to take the broken one back and another to get our replacement). We decided to cut our losses and live with the one with the hole. I was able to fit the mirror in my car and took it back to the company to get a replacement and never received one apology for everything I had to go through. They also couldn't care less about the damaged dresser and made no mention of it after it was brought to their attention.

I suggest anyone looking for a deal to pay a little extra and go with a different company. This company has absolutely no customer service experience and only cares about money coming in the door. Their last concern is making sure the customer is happy. They will not call you if your furniture is on backorder and they will not return your phone call if you leave a message for the manager. They will though act like your best friend when you walk the sales floor to pick out a set of your liking. Please, Google search this company for reviews as this is not the only negative review this company has.

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Cheap Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT MYERS, FLORIDA -- American Freight sells cheap furniture. They rejected my damage claim when the frame broke on my chaise lounge and said it was only under warranty for one year. That is normal wear they said. Lesson learned American Freight. If only it didn't cost me $2,400.00.

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The absolute worst furniture experience of my life!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOARDMAN, OHIO -- My husband and I have been shopping for a rocker/recliner for months now. We avoided going to this store because of a friend but one evening my husband said "Let's go check it out. What could it hurt?" We ended up purchasing a couch, loveseat and rocker/recliner, at a decent price I might add.

The salesman, Ramone, asked if we wanted "Scotchguard" protection, since the furniture is oatmeal in color - we said "Yes." Two hundred dollars more for two kits. I said "You're going to do this, correct?" Ramone said "Yes". I said "Can you please put the delivery charge on the bill?" He replied "Yes". I said, "My husband is disabled, can your delivery men please remove the old couch to the front porch?" Again "Yes".

Tuesday comes, delivery day. Two very nice men come to my front door requesting the ninety-eight dollar delivery fee. I get out my contract, looked it over very carefully, no delivery fee was added. Now we're scrambling around the house trying to find exactly ninety-eight dollars cash. Found it. The two men tell us that they "Do not remove any furniture". We showed them our contract that clearly stated they would remove the couch. He made a phone call, they removed the couch.

The man hands me two small boxes and says "These are your protection kits." I said, "The store was supposed to Scotchguard the furniture." He said "Sorry ma'am, take it up with the store." I opened the boxes. They were leather protector and wood protector. My furniture is all cloth. I call the store, of course the owner/manager is unavailable. I called my local BBB and registered a complaint. I will never deal with this company again but, you can be assured I will be telling all my friends not to go there.

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The Old Adage Is True..
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSEVILLE, MINNESOTA -- You really do get what you pay for. And unfortunately with prices being "cheap" so is the quality of the product (and the service isn't much better). The day of delivery I thought everything was great until I had to sign for the items and then when the delivery personnel left, we noticed that two of the three pieces of the living room set were torn. So, I called and explained the situation. They said they have the same pieces in stock and will be out yet that same day to do the exchange. Great!

Well, waited, waited, waited and then 5 minutes before the store closes I get a call saying that all of the same pieces in stock are torn and they won't be delivering new ones to me that day. Then, the manager instead offers me $50 to keep both pieces as is (after having paid over a combined $700). Umm.. no. Then she says, "well how about $100 to keep both." "UMM.. NO. I want my brand new furniture replaced so it's not torn." I don't think that that's too much to ask. So I inquired about when a new shipment would come in and she said POSSIBLY in 5 weeks!!

Well, let's just say when they come to pick up the torn ones today, the whole set is going back and I'm going to look somewhere else because the hassle just isn't worth it and who knows if the "new" ones I'd get would be in the same condition. Funny that this comes only a day after my parents had a new mattress set delivered from the same company and it was wrong so they also had to call to attempt to get it straightened out. Moral of the story, go some place else as this place will only give you problems.

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Horrible Customer Service/company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- Bad Experience!!! My wife and I ordered furniture to be delivered to us Friday 03/23/2018 from times 11am-7pm. We informed them BEFORE the delivery that we needed to be at a funeral by 1pm Sat 03/24/2018, which they ensured me this would be no problem and that they will make us the 1st stop on Friday.

Well, Sat came and there was NO call from anyone. Not even from the delivery company JoePowerCompany. I called myself only to be told that our couch was broken and that he needed to find another store with the same color. He explained that he did not want to deliver a broken couch to my home so he needed another day to get my items out to me... We waited from 10am until 4:35pm to get that answer AFTER we were promised we were the 1st stop... so not ONLY did we miss the funeral but also had NO bed to sleep on.

Sunday came and my items were finally being delivered, the company they used, explained to me that they did not assemble items. They were just there to drop it off and that if we needed to have it assembled he would call his boss for price.

Before we could reach the store they took off and the store clerk Greg told me, "Ohh well you guys were supposed to have them assemble. We don't know how to put that bed together it's one of our hardest pieces. You may have to call someone to help you we don't know what to tell you", ARE YOU FREAKING KIDDING ME RIGHT NOW!!!

I will be contacting BBB to complain further as well as this company to HAVE SOMEONE FIX MY BED THAT I PAID FULL PRICE FOR... Horrible horrible customer service they put you on hold for mins at a time and never come back and when they do come back they put you back on hold for 15 more mins then hang up the phone!

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Last Payment and No Mattress or Boxspring in Stock
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LACROSSE, WISCONSIN -- On April 1st 2016, I wanted to surprise my wife and have the new box spring and mattress all set up before she went to bed. This was a surprise for our 13th anniversary. I live about 45 miles away and something told me to call first, good thing I called they sold the items that I paid for and would take 3 or more weeks to get the same one in or could find another one similar or take a cheaper brand for the same price. Hell no. Called headquarters and got the runaround besides answering machines. I got no reply back. Called the BBB plan on filing a complaint. WARNING TO ALL PEOPLE, DON'T SHOP AT AMERICAN FREIGHT. SCAM ARTIST.

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Horrible!! False Advertisement.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOARDMAN, OHIO -- I went in the store. Wanting to purchase and have Daughters Bedroom set delivered, that day. They advertise no layaway fee as well as free delivery. Picked 1 out. They stated, "We have it in stock." Get to counter to pay for it all. Discover they don't have all the pieces. Assured me they can get in a week. Put on layaway. Called in a week. Still don't have pieces. Came in for a refund. Found 1 @ Ashleys. They told me, I had to wait 14 days & a check would be mailed to store, then me.

2 Months go by after calling the store a numerous amount of times. To no avail. I called the corporate office. The woman I spoke to never received an email about it. However, I was not accepting no for an answer. She asked me to hold on, contacted Boardman store and told them to let me come in for a cash refund. That's exactly what happened. After 2 months of playing phone tag with these unprofessional idiots. I was rewarded. I WILL NEVER SHOP THERE AGAIN.

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Great Experience
StarStarStarStarStarBy -
Rating: 5/51

INDIANAPOLIS, INDIANA -- I'm shocked to see all of these negative reviews! I have been to American Freight a couple of times with friends and family and they always received a helpful associate to guide them around. I recently bought a house and needed a mattress for a guest bedroom. I went there and a gentleman immediately came to help me. I picked out a mattress set and he told me they were actually out of stock but he would give me an upgraded one for the price of the cheaper one I wanted. Then I went home and it was delivered two hours later!!!! I was shocked. This was such an awesome experience for me personally. I will admit their products are not top of the line, but they are worthwhile.

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American Freight Sold the Sofa We Purchased in Full the Very Same Day.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENN HILLS, PENNSYLVANIA -- We went the store, picked out a sofa and purchased it in full yesterday. We decided to rent a U-Haul and pick up the sofa the next day to save $30 from the delivery cost. The day we purchased the sofa we asked if it was possible to purchase the floor model for a small discount. The salesperson said they can't sell it until the inventory in the back was sold and that they have one wrapped in plastic brand new for us. Today when we get there to pick up the sofa they told us the computer inventory was wrong and they sold the floor model after we left. The manager, **, also said that the sofa was discontinued.

He then told us that he would refund the money for the sofa and there's nothing to be done about the $50 for renting the U-Haul. There was not sympathy or effort to rectify the situation. In my experiences, when someone purchases something in full, the store has the responsibility to mark it as sold. It's pretty much a contract. This situation was unfair and I hope that it doesn't happen to anyone else. I will continue to inform people about how we were treated at this Penn Hills American Freight by ** the manager and his sales team.

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Buyer Beware Horrible Salesman That Is Very Rude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MORAINE, OHIO -- My husband, my children and I went to AF on 2/13/15. We were there to purchase a mattress. The salesman said that the mattresses had to be sold as a set with the box spring. My husband and I asked him why the ad said per piece. He said well that's advertising. He then went on to say in the ad it states all sets sold together. My husband and I decided to leave because the salesman was more focused on proving us wrong than selling us something. He was already being a little rude. As we were leaving he came running up to us saying "look, look it says it right here."

My husband and I explained to the man we did not see that, also it does still say per piece!!! And the way the ad looks it looks like sets sold together are for beauty rest mattresses only. Either way we walked out of the store because of the man's demeanor. He chased us out yelling how am I rude... "do you want to talk to my manager? He will tell you the same thing..." Moral of the story, I went over to Kings Furniture and ended up buying a mattress, boxspring bed frame headboard, and 2 dressers and 2 nightstands... in cash!!!

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American Freight Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 56 ratings and
71 reviews & complaints.
Contact Information:
American Freight
680 Sunbury Rd
Delaware, OH 43015
1-866-884-6178 (ph)
www.americanfreight.us
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