LACROSSE, WISCONSIN -- On April 1st 2016, I wanted to surprise my wife and have the new box spring and mattress all set up before she went to bed. This was a surprise for our 13th anniversary. I live about 45 miles away and something told me to call first, good thing I called they sold the items that I paid for and would take 3 or more weeks to get the same one in or could find another one similar or take a cheaper brand for the same price. Hell no. Called headquarters and got the runaround besides answering machines. I got no reply back. Called the BBB plan on filing a complaint. WARNING TO ALL PEOPLE, DON'T SHOP AT AMERICAN FREIGHT. SCAM ARTIST.
BOARDMAN, OHIO -- I went in the store. Wanting to purchase and have Daughters Bedroom set delivered, that day. They advertise no layaway fee as well as free delivery. Picked 1 out. They stated, "We have it in stock." Get to counter to pay for it all. Discover they don't have all the pieces. Assured me they can get in a week. Put on layaway. Called in a week. Still don't have pieces. Came in for a refund. Found 1 @ Ashleys. They told me, I had to wait 14 days & a check would be mailed to store, then me.
2 Months go by after calling the store a numerous amount of times. To no avail. I called the corporate office. The woman I spoke to never received an email about it. However, I was not accepting no for an answer. She asked me to hold on, contacted Boardman store and told them to let me come in for a cash refund. That's exactly what happened. After 2 months of playing phone tag with these unprofessional idiots. I was rewarded. I WILL NEVER SHOP THERE AGAIN.
INDIANAPOLIS, INDIANA -- First off this company has a lot of issues. I called them and asked how much delivery charges are and they wouldn't tell me. They said "It's reasonable. Come in, we will treat you right". Also asked if they still had the living room package deal, he said "yes and we have several to choose from." So I go there, couldn't find the place, so I called them and the lady that answered didn't even know where she was. So I find the place and asked about the package deal they had advertised, the sales guy said they only had 1 to choose from and it did not look nowhere near the advertisement. It did state on website that items shown may not be included in group package.
OK so you assume maybe a different color couch, table or lamp, but this couch was so small not even close to what was shown, very misleading. Came home empty handed. Later in the day I decided that I'd go ahead and get the package so I called back and asked if I came in today to pay for it will I get it that day? The lady said "YES but you need to get in here ASAP" if I wanted it today, cause their delivery is starting to fill up for the day. So I go back. I was also wanting a mattress, so I asked the sales guy where they were and he showed me. I wanted to laugh. The mattress was only maybe 1 inch thick, more like a padding, way far from a mattress.
So I said "never mind I'll just take the package deal", then he said it would take 6 days to arrive to their warehouse after being told I'd get it today. Glad I didn't give them a dime after reading complaints all over the web about them. I wasted 2 hours of driving and my time cause of this. Most of their items are out of stock. I think their whole warehouse here in Indy is just models. They try to get you in there and then scam you. Top it all off their sales people are very rude.
INDIANAPOLIS, INDIANA -- I'm shocked to see all of these negative reviews! I have been to American Freight a couple of times with friends and family and they always received a helpful associate to guide them around. I recently bought a house and needed a mattress for a guest bedroom. I went there and a gentleman immediately came to help me. I picked out a mattress set and he told me they were actually out of stock but he would give me an upgraded one for the price of the cheaper one I wanted. Then I went home and it was delivered two hours later!!!! I was shocked. This was such an awesome experience for me personally. I will admit their products are not top of the line, but they are worthwhile.
PENN HILLS, PENNSYLVANIA -- We went the store, picked out a sofa and purchased it in full yesterday. We decided to rent a U-Haul and pick up the sofa the next day to save $30 from the delivery cost. The day we purchased the sofa we asked if it was possible to purchase the floor model for a small discount. The salesperson said they can't sell it until the inventory in the back was sold and that they have one wrapped in plastic brand new for us. Today when we get there to pick up the sofa they told us the computer inventory was wrong and they sold the floor model after we left. The manager, **, also said that the sofa was discontinued.
He then told us that he would refund the money for the sofa and there's nothing to be done about the $50 for renting the U-Haul. There was not sympathy or effort to rectify the situation. In my experiences, when someone purchases something in full, the store has the responsibility to mark it as sold. It's pretty much a contract. This situation was unfair and I hope that it doesn't happen to anyone else. I will continue to inform people about how we were treated at this Penn Hills American Freight by ** the manager and his sales team.
MORAINE, OHIO -- My husband, my children and I went to AF on 2/13/15. We were there to purchase a mattress. The salesman said that the mattresses had to be sold as a set with the box spring. My husband and I asked him why the ad said per piece. He said well that's advertising. He then went on to say in the ad it states all sets sold together. My husband and I decided to leave because the salesman was more focused on proving us wrong than selling us something. He was already being a little rude. As we were leaving he came running up to us saying "look, look it says it right here."
My husband and I explained to the man we did not see that, also it does still say per piece!!! And the way the ad looks it looks like sets sold together are for beauty rest mattresses only. Either way we walked out of the store because of the man's demeanor. He chased us out yelling how am I rude... "do you want to talk to my manager? He will tell you the same thing..." Moral of the story, I went over to Kings Furniture and ended up buying a mattress, boxspring bed frame headboard, and 2 dressers and 2 nightstands... in cash!!!
BURNSVILLE, MINNESOTA -- I had put a bedroom set on lay-away prior to reading the reviews. And as stated in other reviews you cannot get your lay-away back. Once I read the reviews I was a little cautious, but mostly "stuck" with American Freight. I did mention to the manager that I was aware of the reviews and that I would be willing to write a review if they made it good for me. They delivered.
I was incredibly surprised with the customer service. I dealt mostly with a gentleman named ** at the Burnsville, MN location. He was as helpful as he was friendly (and easy on the eyes). The day after I completed my purchase my items were delivered at the time given. All the pieces were there and everything was just as I expected. I am very happy with my bedroom set and would definitely do business with American Freight in the future! Thank you!
MADISON, WISCONSIN -- I purchased a sofa and loveseat set and after a year the sofa broke. I also purchased the 10 year fabric warranty on both pieces. I called to see what they could do, was told I had a five year warranty and just send in pictures of the couch. I waited, sent emails and never heard back. Called them and told them my claim was denied. So I have a broken couch with a ten year stain warranty that is junk. Another manager tells me I don't have a 5 year warranty, only a one year but I could possibly have a 5 year on the frame. So send in more pictures of the frame, again the claim is denied. You get what you pay for, it's cheap furniture that doesn't last! Their customer service is horrible!
MADISON, WISCONSIN -- Do not buy from American Freight stores. Do not buy Simmons here!!! Nothing but trouble since we got our couch. First, the arm fell apart within 3 months, totally collapsed!!! Called store and they told us we had to remove the dust cover and take photos and send them to the store. Called within 6 months, same ridiculous request! Called and talked to store manager and she was very immature, giggled about everything!!! Not business-minded at all. Then called regional manager and after 2 weeks of talking with him when he said he would take care of it and we would get our sofa exchanged, he called and said he could not do anything.
Plus... when we bought the sofa, we were told we had to buy the extra warranty otherwise nothing would be covered!!! Well, we told them that and they did nothing and said that warranty only covered stains! I would give them 0 stars if this allowed!!! Now we are left with a broken couch that cost $600, warranty and all and on top of that we have had it just over a year now and the upholstery is starting to wear and we cover the couch. Don"t buy Simmons!!! According to American Freight, Simmons is the one who decided not to honor our warranty or replace couch.
American Freight = really bad customer service and they con you into buying worthless warranties. Spend your hard earned money elsewhere!!! You cannot get quality furniture or service at American Freight!!!!
MYRTLE BEACH, SOUTH CAROLINA -- Ugh! This is this only way describe this place, totally false advertising and the web site is a complete lie... Sale said, "I can buy a king memory foam mattress for $333." Well, that is not true at all! This bed only sells for $1000 when I went buy it. All the furniture is made so cheaply and not worth the price!! Please don't waste your time. I'm a bargain hunter too but... Just beware!!!