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24 Reviews & Complaints

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Do Not Shop Here. Just Don't.
Posted by Trixterr481 on 01/30/2013
KNOXVILLE, TENNESSEE -- I put a couch and love seat on layaway. Simple enough, right? The day I go to pay it off it suddenly it isn't in stock. Which was fine, I understood. They told me it would take 7-10 business days for it to arrive. Well, almost a month later it still hasn't arrived and what is WORSE is that every time I ask for a date, they can't give me one. I even spoke to the CORPORATE office, and they, themselves, did NOT know their own shipment dates. Not for now, not for a month, not for two months.

They just had no idea when it was going to ship. So I could be waiting on this stuff forever, no end in sight. And it is ALREADY paid off. I paid for something I am not even getting to use right now. All I keep getting is "it will probably be here soon". How reassuring. NEVER BUYING FROM HERE AGAIN. IT IS A HUGE SCAM.

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Most annoying TV commercials -
Posted by Jeannecarpenter on 12/28/2012
I repeat ... the most annoying TV commercials - get rid of telemarketer - these annoying commercials would never encourage me to buy anything from American Freight...!
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Posted by danny54 on 2012-12-29:
I agree with the OP. Any commercial that has the announcer literally screaming throughout isn't worth my time. About the only positive thing about them is that it's helped reduce my timing trying to grab the remote to hit the mute button.
Posted by Walt on 2013-02-23:
I do the exact same thing with my remote. Try to hit mute before that annoying announcer, (Eli Zaret), Whom I've never liked anyway. I hate the voice.. http://www.elizaretstudio.com/about-us.html has a chance to say, "Over a Thousand Truckloads". I've noticed the annoying commercials usually run every other Friday. I thought there were laws preventing advertisers from flat out lies? Over a Thousand truckloads every other week of unclaimed freight??? Yeah right!!!!
Posted by Carl on 2013-09-08:
Apparently you don't review his ad's, Still just as annoying, thank goodness most of us DVR. Same as Flo and most local business owners who do their own ad's

Posted by Loud Mouth on 2013-09-20:
I really needed some new furniture and spent over 3 grand just on my mattress. I find thier ads are so annoying that even if the same stuff was half the price I would rather sleep on the floor and buy nothing from them. The chronically constipated spokesman screaming is a huge backfire. Am freight your ad sucks
Posted by HTR on 2014-02-28:
You can report this commercial to the FCC. I just did. Rather simple form on its website. I googled "filing loud commercial complaint". Link to FCC appeared.
Posted by LindaW on 2014-03-07:
American Freight commercials - I absolutely hate that guy yelling on my TV !
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Poor service.
Posted by Curt96 on 10/11/2012
CHARLESTON, WEST VIRGINIA -- Went in to buy a bed from this location. The sales guy said the size bed I wanted would be in in a couple days. Two days later I called and they informed me it would be in on a certain date. The date came and I called they said yes it will be here around noon on truck. We all know where this is going.... The bed was not there when I went to pick it up, and was informed again it would be 7-10 days more. The communication between the store and warehouse needs to improve. I will not buy anything here with the fear of them saying it will be in on.......... Bad customer service American Freight!!!
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VERY poor customer service
Posted by Imabuxfan on 06/04/2011
COLUMBUS, OHIO -- We selected some merchandise on May 18, 2011 from the W. Broad St. location. We explained that we would not need delivery until the end of June, but we could pay for the merchandise that day. We were told that 1 of the living room sets would arrive at the store in about 2 weeks and the other set was at the Hilliard location. I then decided to not pay the entire balance just in case the merchandise didn't arrive in time. We have dealt with other furniture stores in the past and this process is very common as long as the merchandise is paid in full before delivery. May 31, 2011 we went back into the store and had decided to cancel the order. We were told it had been 13 days and no refunds are issued after 10 days....store credit only. We talked to 2 people at the corporate office and still no refund. Stay away from this company!

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Posted by Alain on 2011-06-05:
Was there anything in writing that stated the policy? If there was, it'll be difficult to get them to budge. Check http://www.ohioattorneygeneral.gov (click on 'consumer') just to be sure they can do this.
Posted by AWade on 2011-06-09:
My advise....shop your local Mom and Pop Furniture stores. They care about you and the community - cause they live there also. Mr Belford has tied the hands of the staff....it's not at their control to control their inventory levels or their orders. Your have been lied to to cover up things not in their control.
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This is a very unprofessional place
Posted by Elbond90 on 04/21/2011
8920 CORPORATION DR, INDIANAPOLIS, INDIANA -- I recently purchased a sectional from American freight and yet to get a phone call to tell me my couch is ready to be picked up. I was told that my sectional will be ready for pick up in two to three weeks and states that on my receipt. So when my three weeks was up I called and they gave me the run around. Eric the store manager I talked to him yesterday and he's like somehow your sectional got put on back order. I'm like I have a family event Thursday so are we supposed to sit on the floor. He got smart with me and says you being on the phone is not helping me at all if you get off the phone I can make some phone calls to make things happen. I told him I gave you a month to make things happen. So I was supposed to get a phone call last night stating the status of my couch and never received it. To me that receipt saying two to three weeks is a contract even through it says no refunds you broke a contract a written statement and I believe I should be able to get my money back even if it was a day late. I am still waiting a month and some days later on a sectional.

I advise people to stay far away from that place they are unprofessional and do not put their customers first I hope they go out of business because that is crazy.
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Posted by Alain on 2011-04-22:
American Freight Furniture has numerous complaints on this website and others.
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Do Not Waste Your Time And Money
Posted by Carrie_2124 on 04/05/2011
COLUMBUS, OHIO -- This is by far the worst store I have ever been too. They do not have same day delivery.....your lucky to get your item delivered at all. It took them 2 days and 20 calls to get mine delivered and then they ripped it during delivery. Then after a dozen calls and 2 delivery days I still have yet to get it. I asked for a refund but they said once an item is in your home they can't give a refund. I called corporate and they lady is very short and just wants to get you off the phone. No help there either.

If my sectional is not delivered by tomorrow as they said then I will be calling my lawyer because I am sick of the run around. They need to be shut down
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Posted by trmn8r on 2011-04-05:
I've never heard of "same day" furniture delivery, and I am not sure that is done. Furniture is one of those things that is often frustrating to buy and get in the home. Damage during delivery is too common, and they pull out the "touch up" kit when you aren't looking. Guess yours was more serious.

I hope you get it soon. If you really want to cancel, *maybe* you could if it was bought with a CC. But gosh, it seems like it has only been a week or less. I don't know if legally you have much of a complaint at this point. Good luck.
Posted by carrie_2124 on 2011-04-07:
God I wish it has only been a week but it has been almost a month
Posted by Same issue on 2012-08-02:
I am waiting for them to replace the damaged price of a sectional they delivered and getting the run around. They make every excuse to not come on the phone. I called to return it now and even mailed my complaint but after reading reviews I just want my money back. It's been 6 days since I paid for it and 3 since it was delivered.
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Uninsured Delivery Drivers
Posted by Loritalou on 11/16/2010
N. TONAWANDA, NEW YORK -- I had furniture delivered over 2000.00 and as they were delivering they scratched my new hardwood floors pretty bad. Called American Freight they said they sub out there deliveries. The delivery manager told us the guys rent truck from him. Long story short they do not carry insurance to cover repairs. All my furniture was loaded back up and I am left with a wrecked hardwood floor.

If a driver was to get hurt on your property YOU are liable because they are uninsured. American Freight was totally useless in helping me.
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Posted by Anonymous on 2010-11-16:
Sounds to me they are liable for hiring uninsured drivers. I would sue them in small claims.
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The worse business ever
Posted by Fsmiley on 07/29/2010
INDIANAPOLIS, INDIANA -- Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy. Thank goodness my husband was home he had to help them bring everything in because there was only one guy. why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house. Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dinning room table. After about a month I noticed the dinning room table begging to peal on top. Notified the company, said there was nothing they could do. Call back again and started to deal with Jesse he seemed to be OK. He Said would call me back after he call the manufacture to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture I want something different. He agrees to exchange for something else. Go in and pick something else out. mean time I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want Jesse tells us that he will call in a couple days to set up delivery. a week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, Jesse is off and someone will call me back the next day. Finally get the delivery set up, today they are suppose to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. Jesse never scheduled it. Figure that, so they have to call Jesse to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, Jesse just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does nto apply with this company...

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Posted by Alain on 2010-07-30:
Doesn't sound like a company I'd like to use. Thanks!
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Delivered damaged, don't return calls
Posted by Scotsgirl1 on 05/06/2010
MARIETTA, GEORGIA -- On March 12, 2010, I purchased a Sofa and Love seat at the store located at 1075 Cobb Parkway South, Marietta, GA. The delivery was for 2pm that same day. When the delivery people brought the sofa in, I told them it was not the set I ordered, they insisted it was. After completely setting up the sofa/love seat set, they went to leave, but came back 5 minutes later to tell me they delivered the wrong set. No Kidding! They then brought in the correct sofa/love seat I ordered and set it up. At first sight it looked fine. Within 5 minutes after they left I found a tear in the arm of the sofa that could only have been made while coming in the front door of my apartment...it even had the white paint on it. I called the store immediately and told them I wanted the sofa replaced or a refund immediately. They told me it would take them 30 days to get a replacement sofa and deliver it to me. I agreed. It is now May 6, 2010, and I have called them 3 more times. No one will return my calls, and I still have paid full price for a damaged sofa. I wish I would have checked for reviews on the bad business practices of this company!!!!
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Customer Service & Product
Posted by Sad girl on 04/27/2010
MARIETTA, GEORGIA -- I went in to American Freight of Cobb Parkway in a hurry, and found a couch I liked, first they told me I had to buy it in a set with the love seat, but then I showed them the printed add, which showed that the couch could be sold independently.
When purchasing the couch I expressed my concerns with having a defective couches prior, and for them to make sure that the couch delivered wouldn't have any problems with it, nor would it have a tears in the dust cover, sure enough when I received it, it had a the tear in the dust cover in it.
Since the delivery company is separate from the store, they left the couch at my place. Now a month and a 1/2 later, I was promised a replacement, and received nothing, asked them to take the couch and give me store credit, but they told me it was against their policy because the couch is at my house!

Now I wish that I would have read all of the reviews prior to purchasing the furniture from them. Would have saved myself a headache.

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