MADISON, WISCONSIN -- I purchased a sofa and loveseat set and after a year the sofa broke. I also purchased the 10 year fabric warranty on both pieces. I called to see what they could do, was told I had a five year warranty and just send in pictures of the couch. I waited, sent emails and never heard back. Called them and told them my claim was denied. So I have a broken couch with a ten year stain warranty that is junk. Another manager tells me I don't have a 5 year warranty, only a one year but I could possibly have a 5 year on the frame. So send in more pictures of the frame, again the claim is denied. You get what you pay for, it's cheap furniture that doesn't last! Their customer service is horrible!
MADISON, WISCONSIN -- Do not buy from American Freight stores. Do not buy Simmons here!!! Nothing but trouble since we got our couch. First, the arm fell apart within 3 months, totally collapsed!!! Called store and they told us we had to remove the dust cover and take photos and send them to the store. Called within 6 months, same ridiculous request! Called and talked to store manager and she was very immature, giggled about everything!!! Not business-minded at all. Then called regional manager and after 2 weeks of talking with him when he said he would take care of it and we would get our sofa exchanged, he called and said he could not do anything.
Plus... when we bought the sofa, we were told we had to buy the extra warranty otherwise nothing would be covered!!! Well, we told them that and they did nothing and said that warranty only covered stains! I would give them 0 stars if this allowed!!! Now we are left with a broken couch that cost $600, warranty and all and on top of that we have had it just over a year now and the upholstery is starting to wear and we cover the couch. Don"t buy Simmons!!! According to American Freight, Simmons is the one who decided not to honor our warranty or replace couch.
American Freight = really bad customer service and they con you into buying worthless warranties. Spend your hard earned money elsewhere!!! You cannot get quality furniture or service at American Freight!!!!
ANTIOCH, TENNESSEE -- I should have paid more attention to all the signs that told me not to buy from this place but I did and that is why I'm now taking the time to write this so please people don't make the same mistake I did. This place has the worse staff you can hire to run a furniture store with decent furniture. And it all comes down to is that after making your purchases and you are sent back to pick it up, they switch the stuff you purchased for damage ones or used ones and you will not realize this until you get it home. But then you will have no choice because everything they sell is sold as is which is basically a way for them to secure the sale.
And if you tried to make a complaint then you will see how they really are and treat you like crap because they know you have no choice but to keep the stuff you bought, but I'm also sure the employees are doing some sort of scam because they like cash. Every time I mention that I was paying cash their eyes light up and that's I felt a bad impression from them. So I'm sure that is the trick is to sell you something and give you someone else's returned merchandise and pocket the money. My advice is for you to spend your money with a well known furniture company even if you spend a little extra but then you will get what you pay for...
INDIANAPOLIS, INDIANA -- I'm shocked to see all of these negative reviews! I have been to American Freight a couple of times with friends and family and they always received a helpful associate to guide them around. I recently bought a house and needed a mattress for a guest bedroom. I went there and a gentleman immediately came to help me. I picked out a mattress set and he told me they were actually out of stock but he would give me an upgraded one for the price of the cheaper one I wanted. Then I went home and it was delivered two hours later!!!! I was shocked. This was such an awesome experience for me personally. I will admit their products are not top of the line, but they are worthwhile.
BURNSVILLE, MINNESOTA -- I had put a bedroom set on lay-away prior to reading the reviews. And as stated in other reviews you cannot get your lay-away back. Once I read the reviews I was a little cautious, but mostly "stuck" with American Freight. I did mention to the manager that I was aware of the reviews and that I would be willing to write a review if they made it good for me. They delivered.
I was incredibly surprised with the customer service. I dealt mostly with a gentleman named ** at the Burnsville, MN location. He was as helpful as he was friendly (and easy on the eyes). The day after I completed my purchase my items were delivered at the time given. All the pieces were there and everything was just as I expected. I am very happy with my bedroom set and would definitely do business with American Freight in the future! Thank you!
CINCINNATI, OHIO -- Oh how I wish I would have read these reviews before buying from this company! While my first impression was a good one... I liked the non-pressure approach of the warehouse... The delivery has been a nightmare. We bought a sofa/love seat and bed frame and were told it would be delivered next day (Sun). After a phone call at 11 am I had hopes we'd receive the furniture in the afternoon.
They finally arrived at 8 pm and were missing the frame! They asked for a window that it could be delivered the next day and I gave them 3 hours. They called and said it would be there but hours later still no truck. I called and told them I had to leave and they promised that it would be delivered today... After reading the reviews, I don't have super high hopes! Help!
STUART, FLORIDA -- I purchased two Simmons recliners and a couch/love seat at the Stuart store. I bought the items BEFORE reading any reviews. I was startled at the multiple negative experiences many had. Many consumers had trouble getting refunds or canceling orders before the delivery. I went to the store to cancel the couch/love seat to see if there is going to be an argument. There was no problem at all. I was relieved. The staff of ** were very professional. I kept the order for the two recliners and they were delivered as promised by two very efficient personnel.
I would recommend the Stuart store and buy more items from them. There could be concerns at some of the other stores but not at the Stuart facility.
NEWPORT NEWS, VIRGINIA -- Bought a mattress set, within weeks mattress was sagging. Was replaced, new mattress sagged within weeks. Tried to work with credit card company, they were not much help as long as AF was willing to replace mattress. Decided to contact BBB, they contacted AF, who replaced mattress yet again. A week later it was sagging. Worked with BBB to get a full refund! Wanted to share this info in hopes of helping others. If you contact BBB, make sure you mention that AF's corporate office is in Ohio.
COLUMBUS, OHIO -- This is by far the worst store I have ever been to. They do not have same day delivery..... You're lucky to get your item delivered at all. It took them 2 days and 20 calls to get mine delivered and then they ripped it during delivery. Then after a dozen calls and 2 delivery days I still have yet to get it. I asked for a refund but they said once an item is in your home they can't give a refund. I called corporate and the lady is very short and just wants to get you off the phone. No help there either. If my sectional is not delivered by tomorrow as they said then I will be calling my lawyer because I am sick of the run around. They need to be shut down.
BINGHAMTON, NEW YORK -- I was sold a pack of lies along with some very cheaply made furniture. I bought a warranty - after much hesitation. They insisted everything was covered. After 3 months of emails, phone calls, and in-person visits, the manager blatantly lied to my face on at least 6 or 7 occasions. I found out nothing was covered. 3 Months of this. They didn't even bother to send in the registration to the warranty company. A bunch of thieves. Absolutely awful!!!