MADISON, WISCONSIN -- I purchased a sofa and loveseat set and after a year the sofa broke. I also purchased the 10 year fabric warranty on both pieces. I called to see what they could do, was told I had a five year warranty and just send in pictures of the couch. I waited, sent emails and never heard back. Called them and told them my claim was denied. So I have a broken couch with a ten year stain warranty that is junk. Another manager tells me I don't have a 5 year warranty, only a one year but I could possibly have a 5 year on the frame. So send in more pictures of the frame, again the claim is denied. You get what you pay for, it's cheap furniture that doesn't last! Their customer service is horrible!
MADISON, WISCONSIN -- Do not buy from American Freight stores. Do not buy Simmons here!!! Nothing but trouble since we got our couch. First, the arm fell apart within 3 months, totally collapsed!!! Called store and they told us we had to remove the dust cover and take photos and send them to the store. Called within 6 months, same ridiculous request! Called and talked to store manager and she was very immature, giggled about everything!!! Not business-minded at all. Then called regional manager and after 2 weeks of talking with him when he said he would take care of it and we would get our sofa exchanged, he called and said he could not do anything.
Plus... when we bought the sofa, we were told we had to buy the extra warranty otherwise nothing would be covered!!! Well, we told them that and they did nothing and said that warranty only covered stains! I would give them 0 stars if this allowed!!! Now we are left with a broken couch that cost $600, warranty and all and on top of that we have had it just over a year now and the upholstery is starting to wear and we cover the couch. Don"t buy Simmons!!! According to American Freight, Simmons is the one who decided not to honor our warranty or replace couch.
American Freight = really bad customer service and they con you into buying worthless warranties. Spend your hard earned money elsewhere!!! You cannot get quality furniture or service at American Freight!!!!
STUART, FLORIDA -- I purchased two Simmons recliners and a couch/love seat at the Stuart store. I bought the items BEFORE reading any reviews. I was startled at the multiple negative experiences many had. Many consumers had trouble getting refunds or canceling orders before the delivery. I went to the store to cancel the couch/love seat to see if there is going to be an argument. There was no problem at all. I was relieved. The staff of ** were very professional. I kept the order for the two recliners and they were delivered as promised by two very efficient personnel.
I would recommend the Stuart store and buy more items from them. There could be concerns at some of the other stores but not at the Stuart facility.
ANTIOCH, TENNESSEE -- I should have paid more attention to all the signs that told me not to buy from this place but I did and that is why I'm now taking the time to write this so please people don't make the same mistake I did. This place has the worse staff you can hire to run a furniture store with decent furniture. And it all comes down to is that after making your purchases and you are sent back to pick it up, they switch the stuff you purchased for damage ones or used ones and you will not realize this until you get it home. But then you will have no choice because everything they sell is sold as is which is basically a way for them to secure the sale.
And if you tried to make a complaint then you will see how they really are and treat you like crap because they know you have no choice but to keep the stuff you bought, but I'm also sure the employees are doing some sort of scam because they like cash. Every time I mention that I was paying cash their eyes light up and that's I felt a bad impression from them. So I'm sure that is the trick is to sell you something and give you someone else's returned merchandise and pocket the money. My advice is for you to spend your money with a well known furniture company even if you spend a little extra but then you will get what you pay for...
HARRISBURG, PENNSYLVANIA -- I bought a bedroom set for my daughter on 01-12-13.I was told max 2 weeks for delivery and they will call us when order in store. It's been 3 weeks now, no call yet. When I called the store they told me that they don't know when the truck will arrive. They are guessing and they can't even track the order. It's 50/50 chance
COLUMBUS, OHIO -- We selected some merchandise on May 18, 2011 from the W. Broad St. location. We explained that we would not need delivery until the end of June, but we could pay for the merchandise that day. We were told that 1 of the living room sets would arrive at the store in about 2 weeks and the other set was at the Hilliard location. I then decided to not pay the entire balance just in case the merchandise didn't arrive in time. We have dealt with other furniture stores in the past and this process is very common as long as the merchandise is paid in full before delivery. May 31, 2011 we went back into the store and had decided to cancel the order. We were told it had been 13 days and no refunds are issued after 10 days....store credit only. We talked to 2 people at the corporate office and still no refund. Stay away from this company!
8920 CORPORATION DR, INDIANAPOLIS, INDIANA -- I recently purchased a sectional from American freight and yet to get a phone call to tell me my couch is ready to be picked up. I was told that my sectional will be ready for pick up in two to three weeks and states that on my receipt. So when my three weeks was up I called and they gave me the run around. Eric the store manager I talked to him yesterday and he's like somehow your sectional got put on back order. I'm like I have a family event Thursday so are we supposed to sit on the floor. He got smart with me and says you being on the phone is not helping me at all if you get off the phone I can make some phone calls to make things happen. I told him I gave you a month to make things happen. So I was supposed to get a phone call last night stating the status of my couch and never received it. To me that receipt saying two to three weeks is a contract even through it says no refunds you broke a contract a written statement and I believe I should be able to get my money back even if it was a day late. I am still waiting a month and some days later on a sectional.
I advise people to stay far away from that place they are unprofessional and do not put their customers first I hope they go out of business because that is crazy.
MARIETTA, GEORGIA -- On March 12, 2010, I purchased a Sofa and Love seat at the store located at 1075 Cobb Parkway South, Marietta, GA. The delivery was for 2pm that same day. When the delivery people brought the sofa in, I told them it was not the set I ordered, they insisted it was. After completely setting up the sofa/love seat set, they went to leave, but came back 5 minutes later to tell me they delivered the wrong set. No Kidding! They then brought in the correct sofa/love seat I ordered and set it up. At first sight it looked fine. Within 5 minutes after they left I found a tear in the arm of the sofa that could only have been made while coming in the front door of my apartment...it even had the white paint on it. I called the store immediately and told them I wanted the sofa replaced or a refund immediately. They told me it would take them 30 days to get a replacement sofa and deliver it to me. I agreed. It is now May 6, 2010, and I have called them 3 more times. No one will return my calls, and I still have paid full price for a damaged sofa. I wish I would have checked for reviews on the bad business practices of this company!!!!