COLUMBUS -- We purchased leather Sofa and Love Seat from American Freight with warranty (additional $85) for 5 years. In 3 years the leather on sofa and love seat started to peel off. We called the warranty and they said they don't cover if the leather is peeling off. So basically we have both the furniture pieces useless as no one can sit on it because of the leather peeling off. I would never buy any furniture from them again.
YPSILANTI, MICHIGAN -- I bought a mattress and box spring from American Freight in Ypsilanti in May 2010. After 15 months the mattress/box spring squeaked horribly. I went to the store, talk to the manager, was told to contact warranty company directly, which was ABC Bedding Group. American Freight manager told me he didn't have a phone number for them. I wrote a letter to them, no response. My lawyer wrote a letter to them, no response. I will never, ever purchase anything from this store ever again!!!
COLUMBUS, OHIO -- This is by far the worst store I have ever been to. They do not have same day delivery... You're lucky to get your item delivered at all. It took them 2 days and 20 calls to get mine delivered and then they ripped it during delivery. Then after a dozen calls and 2 delivery days I still have yet to get it. I asked for a refund but they said once an item is in your home they can't give a refund. I called corporate and the lady is very short and just wants to get you off the phone. No help there either. If my sectional is not delivered by tomorrow as they said then I will be calling my lawyer because I am sick of the run around. They need to be shut down.
ORLANDO, FLORIDA -- Bought two bedroom sets warranty on the pillow top mattress, went to a flat top mattress in two months. The warranty turns into a discount after I spent another thousand dollars. That's so awful. They are scammers all day and night.
FORT MYERS, FLORIDA -- American Freight sells cheap furniture. They rejected my damage claim when the frame broke on my chaise lounge and said it was only under warranty for one year. That is normal wear they said. Lesson learned American Freight. If only it didn't cost me $2,400.00.
ROSEVILLE, MINNESOTA -- You really do get what you pay for. And unfortunately with prices being "cheap" so is the quality of the product (and the service isn't much better). The day of delivery I thought everything was great until I had to sign for the items and then when the delivery personnel left, we noticed that two of the three pieces of the living room set were torn. So, I called and explained the situation. They said they have the same pieces in stock and will be out yet that same day to do the exchange. Great!
Well, waited, waited, waited and then 5 minutes before the store closes I get a call saying that all of the same pieces in stock are torn and they won't be delivering new ones to me that day. Then, the manager instead offers me $50 to keep both pieces as is (after having paid over a combined $700). Umm.. no. Then she says, "well how about $100 to keep both." "UMM.. NO. I want my brand new furniture replaced so it's not torn." I don't think that that's too much to ask. So I inquired about when a new shipment would come in and she said POSSIBLY in 5 weeks!!
Well, let's just say when they come to pick up the torn ones today, the whole set is going back and I'm going to look somewhere else because the hassle just isn't worth it and who knows if the "new" ones I'd get would be in the same condition. Funny that this comes only a day after my parents had a new mattress set delivered from the same company and it was wrong so they also had to call to attempt to get it straightened out. Moral of the story, go some place else as this place will only give you problems.
MARIETTA, GEORGIA -- I visited the American Freight store in early October 2011. I needed to purchase a new mattress set asap. I tried several mattresses in the store. I explained to the district manager who was assisting me what I was looking for: comfort and quietness. I definitely needed something that was going to allow me to get a restful, pain free night of sleep. I explained I had previously had a bed that made me feel terribly sore every morning. I picked out a nice pillow top set that was delivered the same evening. I also purchased a queen king size frame.
The horror began the moment the delivery was made, the frame wasn't delivered, I was asked if I could pick it up that evening or the next day, I stated I would not that's what I paid $60 to have my order delivered. The driver brought back a used queen sized frame wrapped in plastic. I called the store the next day to complain about my mattress not being the same as the one I tried out in the store and was told by the district manager that she would make a personal trip to my home to check out the set. I also expressed in the store that I did not want a set that would make that awful crunching sound every time I got in my bed, and that's what I got.
I had to take the frame back to the store, the manager on duty pretended to express concern and assured me I would get a call from the district manager, that call never came. Ever since I've been sleeping on this mattress my body has been extremely sore, I wake up in so much pain, which has caused me to have to see my doctor, and have x-rays done. I now have to spend more money on a new set. American Freight should be ashamed of the products they sell. In this economy consumers are looking for the best quality products for their money, and this store is not in our best interest.
I guess customer loyalty means nothing to these kind of stores, who produce junk. I will NEVER buy from American Freight again. I will let as many people as possible know about my experience in hopes they will spend the money on quality furniture from a reputable company who can stand by their guarantee of quality products.
INDIANAPOLIS, INDIANA -- We went there Tuesday night to order a couch, we found the one we wanted, and ordered it. They said they would have it delivered the next day. So my husband didn't leave the house all day because they said that they would call when they're on their way so there wouldn't be much notice, and they called him to let him know that the couch that we had already paid for wasn't in stock. They informed us that we had to call them the next day to talk to the manager who would tell us when our couch would be in stock.
So the next day I called. The manager couldn't even tell me when the couch would be in stock, so I said we would just go somewhere else and asked them to cancel the order, and he said we had to drive back in to cancel our order since they didn't have our card stored. This was terrible. I would never recommend them ever and I recommend a lot of people.
INDIANAPOLIS, INDIANA -- Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy. Thank goodness my husband was home he had to help them bring everything in because there was only one guy. Why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house.
Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dining room table. After about a month I noticed the dining room table begging to peel on top. Notified the company, said there was nothing they could do. Call back again and started to deal with ** he seemed to be OK. He said would call me back after he call the manufacturer to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture, I want something different.
He agrees to exchange for something else. Go in and pick something else out. Meantime I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want ** tells us that he will call in a couple days to set up delivery. A week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, ** is off and someone will call me back the next day.
Finally get the delivery set up, today they are supposed to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. ** never scheduled it. Figure that, so they have to call ** to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, ** just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does not apply with this company...