BURNSVILLE, MINNESOTA -- I had put a bedroom set on lay-away prior to reading the reviews. And as stated in other reviews you cannot get your lay-away back. Once I read the reviews I was a little cautious, but mostly "stuck" with American Freight. I did mention to the manager that I was aware of the reviews and that I would be willing to write a review if they made it good for me. They delivered.
I was incredibly surprised with the customer service. I dealt mostly with a gentleman named ** at the Burnsville, MN location. He was as helpful as he was friendly (and easy on the eyes). The day after I completed my purchase my items were delivered at the time given. All the pieces were there and everything was just as I expected. I am very happy with my bedroom set and would definitely do business with American Freight in the future! Thank you!
CINCINNATI, OHIO -- Oh how I wish I would have read these reviews before buying from this company! While my first impression was a good one... I liked the non-pressure approach of the warehouse... The delivery has been a nightmare. We bought a sofa/love seat and bed frame and were told it would be delivered next day (Sun). After a phone call at 11 am I had hopes we'd receive the furniture in the afternoon.
They finally arrived at 8 pm and were missing the frame! They asked for a window that it could be delivered the next day and I gave them 3 hours. They called and said it would be there but hours later still no truck. I called and told them I had to leave and they promised that it would be delivered today... After reading the reviews, I don't have super high hopes! Help!
STUART, FLORIDA -- I purchased two Simmons recliners and a couch/love seat at the Stuart store. I bought the items BEFORE reading any reviews. I was startled at the multiple negative experiences many had. Many consumers had trouble getting refunds or canceling orders before the delivery. I went to the store to cancel the couch/love seat to see if there is going to be an argument. There was no problem at all. I was relieved. The staff of ** were very professional. I kept the order for the two recliners and they were delivered as promised by two very efficient personnel.
I would recommend the Stuart store and buy more items from them. There could be concerns at some of the other stores but not at the Stuart facility.
NEWPORT NEWS, VIRGINIA -- Bought a mattress set, within weeks mattress was sagging. Was replaced, new mattress sagged within weeks. Tried to work with credit card company, they were not much help as long as AF was willing to replace mattress. Decided to contact BBB, they contacted AF, who replaced mattress yet again. A week later it was sagging. Worked with BBB to get a full refund! Wanted to share this info in hopes of helping others. If you contact BBB, make sure you mention that AF's corporate office is in Ohio.
COLUMBUS, OHIO -- This is by far the worst store I have ever been to. They do not have same day delivery..... You're lucky to get your item delivered at all. It took them 2 days and 20 calls to get mine delivered and then they ripped it during delivery. Then after a dozen calls and 2 delivery days I still have yet to get it. I asked for a refund but they said once an item is in your home they can't give a refund. I called corporate and the lady is very short and just wants to get you off the phone. No help there either. If my sectional is not delivered by tomorrow as they said then I will be calling my lawyer because I am sick of the run around. They need to be shut down.
MARIETTA, GEORGIA -- I visited the American Freight store in early October 2011. I needed to purchase a new mattress set asap. I tried several mattresses in the store. I explained to the district manager who was assisting me what I was looking for: comfort and quietness. I definitely needed something that was going to allow me to get a restful, pain free night of sleep. I explained I had previously had a bed that made me feel terribly sore every morning. I picked out a nice pillow top set that was delivered the same evening. I also purchased a queen king size frame.
The horror began the moment the delivery was made, the frame wasn't delivered, I was asked if I could pick it up that evening or the next day, I stated I would not that's what I paid $60 to have my order delivered. The driver brought back a used queen sized frame wrapped in plastic. I called the store the next day to complain about my mattress not being the same as the one I tried out in the store and was told by the district manager that she would make a personal trip to my home to check out the set. I also expressed in the store that I did not want a set that would make that awful crunching sound every time I got in my bed, and that's what I got.
I had to take the frame back to the store, the manager on duty pretended to express concern and assured me I would get a call from the district manager, that call never came. Ever since I've been sleeping on this mattress my body has been extremely sore, I wake up in so much pain, which has caused me to have to see my doctor, and have x-rays done. I now have to spend more money on a new set. American Freight should be ashamed of the products they sell. In this economy consumers are looking for the best quality products for their money, and this store is not in our best interest.
I guess customer loyalty means nothing to these kind of stores, who produce junk. I will NEVER buy from American Freight again. I will let as many people as possible know about my experience in hopes they will spend the money on quality furniture from a reputable company who can stand by their guarantee of quality products.
INDIANAPOLIS, INDIANA -- Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy. Thank goodness my husband was home he had to help them bring everything in because there was only one guy. Why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house.
Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dining room table. After about a month I noticed the dining room table begging to peel on top. Notified the company, said there was nothing they could do. Call back again and started to deal with ** he seemed to be OK. He said would call me back after he call the manufacturer to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture, I want something different.
He agrees to exchange for something else. Go in and pick something else out. Meantime I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want ** tells us that he will call in a couple days to set up delivery. A week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, ** is off and someone will call me back the next day.
Finally get the delivery set up, today they are supposed to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. ** never scheduled it. Figure that, so they have to call ** to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, ** just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does not apply with this company...
OCALA, FLORIDA -- I do wish we would have read the reviews before purchasing our furniture and American Freight. The store manager was so pleasant when he was selling us our mattresses, couch and loveseat. That is where it ended. After owning our couch and loveseat for two weeks, it started to get splotchy in color. Well we called and were told that we would have to bring it in. HOW? We have a small van!! Three months later our couch and loveseat have turned into what looks like 10 year old furniture. The material has big blotches on it which looks like.... I really don't know what it looks like!! It is unbelievable.
We have no children, we have never sat in the loveseat... It is just changing in color (big spots) right before our eyes. Never will I recommend or will I purchase anything else from American Freight. We paid $1,500 cash for the loveseat and couch... we need a representative to come and look at the mess we have. It would cost us $250.00 to hire someone to come and transport our furniture back to American Freight. It just isn't fair.