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American Home Shield - Page 2

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25 Reviews & Complaints

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Worthless policy is a scam.
Posted by Jvalenson45 on 10/17/2011
ORLANDO, FLORIDA -- Have spent 2 weeks now trying to get satisfaction from American Home Shield to replace a hot water heater. It took 3 days to get a response from AHS and another 4 days for the contractor to show up. After paying the $60 service fee I was given an estimate for $290. It will cost $350 to replace a $275 water heater. The contractor planned on charging me $169 for a pressure relief valve that anyone can buy at Lowes or HD for $27. When I tried to cash out on the repair, I was told AHS will pay $295 only if the repair is inspected by a plumber and electrician.

Save the cost of paying for this worthless policy and put that money towards repairs. You'll be a lot further ahead if you do.
     
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Cancel American Home Shield ASAP
Posted by PGJinx_5038 on 10/08/2011
I had AMS for 3 years. My AC went out, they sent a contractor, its dead & you need a new one. They send a photo to AMS without talking to me. I call AHS- "Sorry, you have damage"- Some of the little fins that collect moisture on the outside unit were bent.
They gave me the option of getting a 2nd opinion. 2nd Contractor can fix it. They planned to use a used coil (guts of the AC).
I email the 1st Contractor that tells me my unit will die anyway if I do that. This guy actually cared because it was his small business I planned to Craigs & Angies List.
The scam is, you pay every month. They'll fix small items, but when it comes to the reason you had the policy in the first place, AMS will claim damage or lack of servive & never pay.
Its a SCAM- Cancel your policy immediately!
     
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Posted by Alain on 2011-10-10:
I've seen a lot of complaints here and on other sites about home warranty companies. Enough so that I wouldn't ever consider using one. So thank you for your review and warning.
Posted by bob f on 2013-05-07:
American Home shield beware
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Still Waiting...
Posted by Ashreckengaust on 09/06/2011
Called in my broken washer complaint August 1. today is Sept 6. Still not fixed. I am put off constantly by unfriendly less than helpful secretaries. while I pay close to $400. a year for the service. with a $100 deductible.

I could by a new washer for that & have it delivered within the week. I'm looking for a new company.
     
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Posted by Alain on 2011-09-07:
I am not a fan of pre-paid maintenence/home appliance insurance companies since, as your review and others (on this site and elsewhere), point out that they seem to spend more time denying claims and procrastinating on making service calls than they do actually fixing a customers problem. Our appraoch is to have a home repair account (in our case checking account at local bank) that we use solely in the event of a home repair or appliance problem. We know something in the house will break or need replacement eventually, so we plan ahead so that we can choose our own contractors or buy a new appliance if necessary without putting up with a third party contractor whose goal is to save themselves money (and make maximum profit) and not to help their customers.
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Not fair
Posted by Anto1224 on 09/05/2011
1. They declined coverage on microwave wall unit


2. They declined to fix my A/c saying they don't cover the brand


They asked me to go back and read the fine print? Do you think any educated man would buy a warranty which did not cover major appliances.

We put trust into these companies to take care of our issues. In my case, I had a type 1 diabetic child and requested for emergency services. They were not even able to arrange that.


I understand companies are there to make profits and have guidelines so why responsibility of. Reading these fine prints are left on consumers? Why would they not take equal responsibility.


It's poor customer service. And most importantly not been able to help a client with a diabetic child is shameful for American Home Shield.


Please note companies who do not focus on customer and only interested in bottomlines do not stay long.





     
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BAD COMPANY!!
Posted by Fchavira on 01/17/2011
THIS COMPANY DOES NOT COVER ANYTHING AND HAS PLUMING COMPANY'S IN THEIR BACK POCKET. OUT OF ALL THE CLAIMS I FILED THEY ONLY COVERED ONE!! AND IT WAS UNION PLUMING WHO OVER CHARGED!! THEN WHEN YOU TRY TO CANCEL MEMBERSHIP THEY DO NOT ANSWER THE PHONE. I WILL HAVE TO GET A LAWYER!!
     
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Posted by Kurizumaru on 2011-01-18:
Some details might be helpful here. Also, using all caps makes your review hard to read.
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American Home Shields SUCKS!!!
Posted by Cpcoronel on 06/24/2010


You were reading a complaint about American Home Shields.

Filing a new complaint about
3 weeks and still no ac. First company they sent informed the AC was in perfect working condition and my house was 85 degrees. Then they sent me a quote for a new AC (not sure why if mine was in perfect working condition according to their report) for $10,000 for an AC and Furnace. The same equipment can be acquired for 4k or less with any other local company or online.

IT took me a day and a half and HOURS on hold to have them sending another company to check my AC. It was really hard for them to understand why I didn't want the same company.

After new company goes to my house and detects the problems no one calls, we have to be calling and following up and pressuring for them to get things done. ***!!! AMERICAN HOME SHIELDS NEVER AGAIN!!!

If you want to get stressed and upset that's what you need. If you want a company that doesn't care for their customers, that's the one!!
     
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Lack of Communication, Failure to Follow-up in a Timely Manner, Denial of Claim
Posted by Rkmelton on 06/22/2010
This is a rip-off warranty. Upon a problem, they will not follow-up with communication, they will keep you on hold, and they will find any excuse to dismiss and deny your claim.

I have been waiting since May 24, 2010 to resolve an emergency air conditioning situation. The service company failed to submit the assessment of the problem (over seventeen days) and Home Shield stated that they could not address my problem until the service company submitted the paperwork. They also suggested that I go in person to the company to see if they would fax in the assessment. Being that the weather was 95 degree Home Shied suggested that I go purchase fans and they would reimburse me (up to $100) for a home that has over 2,900 sq. ft

This was followed by ten more days of waiting for Home Shield to contact me regarding the decision (Yes, I called them everyday and talked with the supervisor). Only to call (day 29) and was told the claim has been denied
due to the fact that the technician stated it was installed improperly even though I had the city building code inspector to come out to verify that it did meet code.

This company will not communicate and will find any excuse to deny a claim.
As another person stated who filed a complaint against this same company if I had saved the monthly cost for the warranty for the ten years I have had this warranty, I would have saved up the $9,000 not to mention the interest.

     
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Beware of American Home Shield's promises
Posted by Bohatton on 02/05/2010
On December 8, 2009 my hot water heater started leaking. I had just opened a policy with American Home Shield and was told that I had immediate coverage. I placed a claim with American Home Shield. I have hot water heat which means that my 75 gallon hot water heater provides heat for my furnace. They first sent out a vendor that had no clue about my unit or my furnace and told me that my furnace was not going to stop working because my hot water heater did NOT provide heat for my furnace. They then sent out a second vendor that told me that I did have hot water heat. My unit is located in an outside shed which is HEATED. The first vendor told me that the heater was working fine. The second vendor told American Home Shield that the hot water heater broker because there was no heater. It was 15 degrees below zero. I had my own vendor come in and he verified that I do have hot water heat AND my heater in my storage unit was working fine. The hot water heater was old and that is why it stopped working. American Home Shield delayed in calling me back. My insurance company told me to keep the hot water heater on even though it was flooding my unit. If I turned the hot water heater OFF then all of my pipes in my unit would freeze and my property would be uninhabitable. Still I waited hoping that AHS would call me back. I finally had to replace the unit myself and file a claim with State Farm to restore my property from the massive flooding. Had AHS sent out competent vendors in the first place and acted quickly this would not have happened. They told me I could dispute the claim, which I did but no matter how many phone calls I made, no one would return my calls. In fact, my representative at American Home Shield's voice mail was FULL. I have never dealt with such incompetent people. They took my money and then refused my claim. I am a real estate professional and I have helped homebuyers purchase many American Home Shield home warranties. NEVER AGAIN. Do not use this company. They are incompetent!
     
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Posted by andbran on 2010-02-05:
i had them for one horrible year. once the contract came up for renewal i cancelled. its easier just to save the monthly fee for future use.
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American Home Shield Poor Product
Posted by Lilmoose66 on 09/03/2009
TENNESSEE -- American Home Provided the home warranty on my home I purchased 06/23/09. It is suppose to cover all major mechanical systems.

08/31/09 I came home to 95 degree temperatures inside my home. The next morning I call AHS to use my warranty. I was told by their service representative they contact their contracted companies and their company would contact me within the hour to make a appointment. They gave me the name and number of the company, Tri's heating and air. By the way this a/c company was 80 miles from my home.

5 hours later no call. I had to contact the a/c company and set the appointment. The scheduled me for 12 noon 0n 09/02/09. The next day 12 noon comes around no service, 1pm no service, 2pm no service. I call tri's heating and air. The representative tells me no one is coming to my house because they don't have enough repair men. Don't call me, fax me or email. Just don't come.

I call AHS and the representative contacts another company and gives me their number. I call this company and they come out within the hour to my house. Dave Broussard heating and air, I have nothing but good things to say about them, Excellent. The service tech examines the a/c unit and lets me know its the condensor and the a-coils and they need to be replaced.

30 minutes later I get a call from AHS explaining what it is and they are going to fix it By Friday. The service tech lets me know they will be out Friday when the parts come in. An hour later I get a call from the tech letting me know that AHS wants a second opinion. Think about this, they don't trust their own companies they contract with.

I call AHS. They want to send out the same company that didn't show up the first time to get a second opinion. I've talked to three about 5 reps now and they all say its to protect me.

Well today is 09/03/09 at 12 noon and no contact from Tri's Heating and Air. I've called the home office and am trying to contact the President of the company, Dave Crawford. He has some type of Presidents committee to handle complaints. Called at 8 am this morning and have not received a call yet.

The labor day weekend is coming in two days, thurs today, doesn't look like I'll have a/c till next weds or thurs, because Monday is a holiday.

My advice is DON'T BUY YOUR WARRANTY WITH AMERICAN HOKME SHIELD.

They don't trust their own service people and don't honor your business.




     
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Posted by Anonymous on 2009-09-03:
They're looking for the cheaper way to go. They really don't care about getting the job done fast, just cheap!
Posted by moneybags on 2009-09-03:
Call 1-800-800-8880 Ext 6753 Ask for Sherry. You can talk to her assistant. Explain. Be nice. Bet they get you cool!
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Extended Work Order/Cancelled Policy
Posted by Mo3Better on 07/08/2009
Until recently, I was very satisfied with the services rendered through American Home Shield. However, when I put in a request for a work order to check my hot water heater, the amount of time it took for a company to contact me and address the order extended from April 28 to June 3(which is date that my policy was cancelled.) When the company came to the house, they quoted an overcharged price to install the hot water heater and change the hoses given the fact that American Home Shield offered to pay for the hot water heater. After going to Lowes and speaking to one of their knowledgeable staff, he showed me how easy it was to install the hot water heater and hoses without having to change any of my hardware. I realized that the cost for the company to install the water heater was definitely over priced. As a result, I purchased and installed the water heater myself. After consulting with one of the representative with American Home Shield, he assured me that they would reimburse me for purchasing the hot water heater. To this date, I have not received any reimbursement. This is not my only complaint but rather another complaint concerning the companies that American Home Shield authorize contracts with to assist their customers. Some of these companies are very unprofessional. For instance, a worker from a company came to my house to fix my air conditioning unit. As a result, the worker did not fix the air conditioning unit but rather caused more damage to my air conditioning unit. Resulting in requesting other work orders to fix the problem. In conclusion to these problems, American Home Shield dropped my insurance policy refusing to renew it. It's amazing how some insurance companies can decipher which policies they will renew and while others they can drop with no warning or prior notificaton of a cancellation date.
     
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