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American Home Shield - Page 3

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3.5 out of 5, based on 186 ratings and
210 reviews & complaints.
(866) 617-9098
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American Home Shield is the founder of the home warranty industry and remains the industry leader with over 40 years of experience. With a national contractor network made up of over 11,000 independent home service contractors and 45,000 service technicians, AHS® services nearly 1.5 million customers across 49 states.
Company Profile
American Home Shield
889 Ridge Lake Blvd.
Memphis, TN 38120
(855) 816-0658 (ph)
www.ahs.com
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StarStarStarStarStarBy -
Rating: 5/51

HOLMDEL VILLAGE, NEW JERSEY -- When we moved into our house, there were a few things that did not work right. I was fortunate that my real estate agent told me to purchase American Home Shield. I am extremely satisfied and glad that I have it. I would consider it for my second home.

Our most recent experience with AHS was very good with the exception of having to wait 20 minutes before we talked to someone. There was a misunderstanding with payment, and the person I talked to was very nice. It was for the washer, and luckily I don't have to pay again when they come back because it was never resolved.

With the washer, it doesn't seem like a very serious thing, but it kept making the same rattling noise. The tech told me I could use it. Otherwise, I would have insisted for them to come back and repair it properly. Also, they tried to repair the dishwasher. I'm sure they spent a lot of money for the parts that the man ordered. Unfortunately, the company just wasted cost as they had to give me a new dishwasher.

Having AHS gives great peace of mind. I would renew it even though it's expensive to have the contract. I wish they would have more people answering the phone, though. It's unfortunate because some people do things on the computer, which is much faster and I don't do much on the computer. I don't feel comfortable because I don't know much about the computer, and in order for me to get something that I feel is important done, I need to talk to someone.

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Rating: 5/51

CLIFFSIDE PARK, NEW JERSEY -- The garage door opener was not working, and I submitted a claim with American Home Shield. I called them up and I explained to them. The AHS representatives told me that I can go online as well to submit a claim, but I don't know how so I called them up anyway. The tech who came out was great. He was polite, and did a good job. He replaced the garage door opener and it is working great now. My experience was great and I told my friends about them, and they plan to get it for their new homes.

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Rating: 5/51

SPRINGFIELD, MASSACHUSETTS -- American Home Shield was very good about the latest claim we filed with them when we had to have our water heater fixed. We had lost all our hot water. The AHS reps were very good and helpful. I had tried to get somebody locally and they gave us the name of another contractor who actually had done some work for us before.

We set it up with the contractor, but since it was the Wednesday before Thanksgiving, he said that the soonest he could do the work was five or six days away, over the Thanksgiving weekend. I called back and said that I can't go without hot water that long so we put the work through as an emergency and the guy called back, and he came right away.

The contractor was great. He had also been great when we had some work done by him before. He got his co-worker to come out and fix the problem, and everything went great. Our hot water heater needed one small part, and something readjusted. It works fine now since the repair. In general, American Home Shield is very reliable and responsive.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

LITTLE EGG HARBOR TOWNSHIP, NEW JERSEY -- We recently submitted a claim with American Home Shield for our stove and refrigerator. Submitting the claim was very effortless. I went through the internet and put the claim in. The service tech was very knowledgeable. He called before he came and said when he was coming. He was right on time. They had to order a part, and then within a week, both of the appliances were fixed. So, I had a very good experience with my claim.

I have four Home Shield policies. All my kids have houses. My mother has a policy too. She lives a couple blocks away. She put a claim in and they came but didn't fix the problem. I was taken aback. They walked away when it was so simple. It was the doorbell. She was unsatisfied, and I was a little bit disappointed with that.

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Rating: 2/51

EAST WINDSOR, CONNECTICUT -- Every three days the sink would need to be plunged although there didn't appear to be anything in the pipe. I've been here for a couple of months since I moved in so I called AHS to see how it would work and they sent someone out the next evening. The techs were great. The issue was the disposal, so they removed the old one and left. They got a new one, and came back and installed it.

The next day after it was completed, someone from American Home Shield called me and said that they don't cover it, and I needed to contact the plumber and pay them. I told them that on the phone, they said they'd pay. I contacted them via the web, and they called me and we verified the whole thing and it was not my problem. I haven't heard back from them.

I've had AHS in the past and they're horrible. It just happened to come with the house so I won't renew it because I've never been impressed. Previously, I had a home I bought that had some air conditioning issues and they helped with that. I spent $16,000, and they would compute and deduct things but it wasn't deducted properly.

Additionally, they haven't improved their time and they are charging more than they used to. My friends who have it are paying $75, and I pay $100 for them to come. They said I should have upgraded to the appliance, but with the way they're acting I'm not going to upgrade it. My experience has been disingenuous.

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Rating: 5/51

WEXFORD, PENNSYLVANIA -- We had problems with our furnace acting up and it was screeching loudly. My husband called American Home Shield and he was pleased with everything when he spoke to their rep. AHS sent a serviceman who did something and the furnace quieted. But two days later, our heat went out completely. We called back and AHS said that the original contractor was so bogged down that they sent someone else, who came very quickly. In no time at all, a new motor was put into the furnace and it's been a little bit better since.

We had very good results with AHS. They were very cordial and nice. They sent people right away who took care of our problem. There are people who think we're crazy for keeping this insurance. We're retired and rather than have to come up with money to buy a new furnace or air-conditioning, it's certainly worth it to keep AHS. We have also recommended it to others.

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Rating: 1/51

SOUTHAMPTON, PENNSYLVANIA -- I filed a claim for a defective garbage disposal, an InSinkErator (ISE), to American Home Shield. Within a few days, they sent out a representative from A Plus Plumbing who came in and put in a Waste King, which is comparable but doesn't fit properly. That's not what I'm supposed to get and I'm not paying $75 a month for insurance that they're not going to stand behind with.

The contractor told me that they were required to replace the disposal but they didn't have to replace it with the same model that was in there. But the problem arose because the one that they did put in doesn't sit properly and the water doesn't drain out of the sink. I notified them about that but they said if I agree to pay an additional fee they would put in an InSinkErator.

I called American Home Shield about it and they said they're not required to replace the unit with the identical unit. It was a terrible experience and my claim is still not resolved until now. They choose not to have the contractor come back and make it right.

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Rating: 4/51

WILMINGTON, DELAWARE -- My home heater had a problem and I called American Home Shield. They emailed me the information of the contractor that would be coming out. They called the contractor and that person called me to set up the date and time when they'd be coming out. And that's exactly what happened.

They sent some technician out and they said they had it fixed but I had to call them back. They repaired it and so far, it's been working. I can't say it's better than before but I haven't had a problem that I had to call them for. It's doing what it's supposed to do with this cold weather.

This is the second claim I filed with them. A couple of months ago, I had a problem with the microwave that went a little long because they had to order parts. But so far, I'm satisfied with their service. They are true to their word. I was kind of reluctant at first with my wife when we first signed up. But I'm happy with the two times that I had to call them.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOGANVILLE, GEORGIA -- We experienced an HVAC issue in September of this year. Our AC would shut off, and the house temp would go into the 80's. We called American Home Shield who scheduled Oxford Heating and Air. The technician no showed us the first appointment. (Not a good start, but we rescheduled.) And, when he finally arrived he was only at the home for maybe 10 minutes. He told us that the temp being in the 80's inside was normal in Georgia. And, he sprayed our system off outside with our water hose. He said the only real problem was that we needed a new water hose. (That expertise cost me a $75 service fee.)

A month passed, and by this time it was starting to get colder. Our system now began shutting off every other day and temps would get very cold at night inside the house. We scheduled our own HVAC tech, and he said "It's pretty obvious that this system's motor is burned up and about to die. That is why it is always shorting out." He said whoever inspected this didn't know what they were doing.

So, we called American Home Shield, and they let us know that our warranty had expired in November and there was nothing they could do. Typical. They were zero help in our time of need. And, I would not recommend this company to anyone. This is just a money pit, with no plan to help anyone.

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StarStarStarStarStarBy -
Rating: 5/51

PASADENA, MARYLAND -- American Home Shield is very incredible for me. I've been here four years and every year I had something go wrong and they would come out and fix it. They have done the refrigerator, the microwave, the heating unit, and the hot water tank. I've been with them for over 10 years. I used them at my old house and almost every year, they came out to do the central air unit because something would go crazy with it. They always came out to do my heating unit once a year, checked on it and made sure it was running fine.

The most recent claim I submitted was for a water leak. When I turn one of the controls that cuts off the water line to the outside line, it leaks. The gentleman from American Home Shield came out and explained what kind of faucet it was and how to use it.

I have never had one bad technician come to my house. Everyone on the team has explained everything to me so that I understood it and then gave me options on how to fix an issue. The hot water tank was really bad because the element had gone up and the inside of the tank was bad, and the technician said there was no way they were going to be able to replace the element. They're going to have to replace the whole tank. He called AHS and they approved it. Without him, I would not have known what was wrong with the tank. My experience has been remarkable and always professional. They were proficient in getting an issue done the first time.

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