DULUTH, GEORGIA -- We've had American Home Shield for over a year. Of course the first year was great because we paid them on time every month and nothing broke down. As soon as we renewed, our hot water heater had a leak. They sent out a technician, who complained because he had to leave his date on a Sunday night to repair our water heater. The unit worked for a week, then shutdown completely. We now have no water pressure or hot water. When we called AHS to request that someone come and fix it, the contractor they serviced couldn't come for 3 days. We asked them to refer us to another contractor and they refused b/c it was "within guidelines."
Apparently having no hot water isn't considered an emergency. I'd like to see them go 4 days without a shower and see if they change their opinion. We asked if we could get another company that could come sooner, they said they wouldn't cover that. Talk about customer service... If the first guy wasn't so concerned about his date, he might have fixed it right the first time. Needless to say, I won't be renewing this contract again. I reported them to the BBB, hopefully, I can cancel and sign up with someone more reputable.
CARROLL, IOWA -- This company took our money for over 10 years and as long as we didn't use their service everything was OK. When our air started to go bad they would just come put Freon never repaired the leak. They did this for 4 times when we insisted they repair or look for the leak. It cost us out of pocket over 800.00 then we received a letter that they were canceling our policy.
We contacted AHS and they said every year they look at the policies and if you had a costly repair they cancel you because it isn't to their advantage to continue having you as a customer. I believe this isn't fair when they sell you the policy they strongly advise you to get it so you don't have high repair bills. As long as my home was brand new they took our money now that the home is over 10 yrs, they cancel because they feel you will start using them. AHS IS A RIPOFF. DO NOT WASTE YOUR MONEY. I hope this will help someone I wish someone had told me how they do business we would have put our money in the bank and not give it to these people.
ORLANDO, FLORIDA -- Have spent 2 weeks now trying to get satisfaction from American Home Shield to replace a hot water heater. It took 3 days to get a response from AHS and another 4 days for the contractor to show up. After paying the $60 service fee I was given an estimate for $290. It will cost $350 to replace a $275 water heater. The contractor planned on charging me $169 for a pressure relief valve that anyone can buy at Lowe's or HD for $27. When I tried to cash out on the repair, I was told AHS will pay $295 only if the repair is inspected by a plumber and electrician. Save the cost of paying for this worthless policy and put that money towards repairs. You'll be a lot further ahead if you do.
I had AMS for 3 years. My AC went out, they sent a contractor, it's dead & you need a new one. They send a photo to AMS without talking to me. I call AHS - "Sorry, you have damage." Some of the little fins that collect moisture on the outside unit were bent. They gave me the option of getting a 2nd opinion. 2nd contractor can fix it. They planned to use a used coil (guts of the AC). I email the 1st contractor that tells me my unit will die anyway if I do that. This guy actually cared because it was his small business I planned to Craig's & Angie's List.
The scam is, you pay every month. They'll fix small items, but when it comes to the reason you had the policy in the first place, AMS will claim damage or lack of servive & never pay. It's a SCAM - cancel your policy immediately!
They declined coverage on microwave wall unit. They declined to fix my A/C saying they don't cover the brand. They asked me to go back and read the fine print. Do you think any educated man would buy a warranty which did not cover major appliances. We put trust into these companies to take care of our issues. In my case, I had a type 1 diabetic child and requested for emergency services. They were not even able to arrange that. I understand companies are there to make profits and have guidelines so why responsibility of. Reading these fine prints are left on consumers? Why would they not take equal responsibility.
It's poor customer service. And most importantly not been able to help a client with a diabetic child is shameful for American Home Shield. Please note companies who do not focus on customer and only interested in bottom lines do not stay long.
CARROLL, IOWA -- I took out a home warranty with American Home Shield when I purchased my home in 2002. I paid every year as the price went up and up for the sole purpose of having a warranty on my air conditioning heat pump since our house was 20 yrs old. When the heat pump finally went out after 27 years I needed a replacement. The unit they wanted to send me was the cheapest and lowest quality unit they could find. My unit was a top of the line unit in its time which was 1982 and cost 3000 dollars then. The cost of the unit they wanted to replace mine with was 1000 dollars! This is a total rip off.
I got 4 quotes on comparable models to mine ranging from 5700 to 4925. AHS told me if I didn't accept the unit they were replacing mine with they would give me a cash out of 2031 dollars which the technician that was replacing it was charging 995 dollars to install it. I informed them that I hope they could sleep good at night ripping people off this way. My advice to everyone is to not do business with these people because you'll be giving them your money for junk in return.
NOTE TO APPROVER: Exact review found at the following links:
Until recently, I was very satisfied with the services rendered through American Home Shield. However, when I put in a request for a work order to check my hot water heater, the amount of time it took for a company to contact me and address the order extended from April 28 to June 3(which is date that my policy was cancelled.) When the company came to the house, they quoted an overcharged price to install the hot water heater and change the hoses given the fact that American Home Shield offered to pay for the hot water heater. After going to Lowes and speaking to one of their knowledgeable staff, he showed me how easy it was to install the hot water heater and hoses without having to change any of my hardware. I realized that the cost for the company to install the water heater was definitely over priced. As a result, I purchased and installed the water heater myself. After consulting with one of the representative with American Home Shield, he assured me that they would reimburse me for purchasing the hot water heater. To this date, I have not received any reimbursement. This is not my only complaint but rather another complaint concerning the companies that American Home Shield authorize contracts with to assist their customers. Some of these companies are very unprofessional. For instance, a worker from a company came to my house to fix my air conditioning unit. As a result, the worker did not fix the air conditioning unit but rather caused more damage to my air conditioning unit. Resulting in requesting other work orders to fix the problem. In conclusion to these problems, American Home Shield dropped my insurance policy refusing to renew it. It's amazing how some insurance companies can decipher which policies they will renew and while others they can drop with no warning or prior notificaton of a cancellation date.
TIPTON, INDIANA -- In October of 2007 I purchased a new home, new to me anyway and thought the warranty, which was to cover all appliances as well as furnace, a/c unit, electrical, roof, etc. from American Home Shield. Thinking that if anything went wrong with the existing appliances, heating and cooling units, electrical or roof that this would save me money. After being in the house for eight months the refrigerator stopped cooling, so I called American Home Shield on a Saturday expecting to get a repairman out at least by the following day to service the appliance.
The customer service person said they would call and get a emergency work order out to a refrigeration company and would call me back. Sunday came and went, no call. I ended up calling the company three times on Monday only to find out that no order had been placed. Finally, I called and got someone who did place the order and a service man was sent out. He said that the door gasket on the freezer needed replaced but he had to get a okay for the purchase of the gasket, but it would be cheaper and easier for me to go ahead and get the gasket and put it in myself.
The serviceman complained that he had to drive 30 miles from his company to get to our home, and that they never came to Tipton, Indiana to do any work, because they had to get a authorization just to drive from their office to Tipton through American Home Shield. He found about a 1/8" tear in the freezer door gasket, and a piece of ice that had stopped the fan from working, so he did melt the piece of ice so the refrigerator started working, thankfully since my son had about $600.00 of insulin that has to be kept cold!
It has been two weeks now and no one has called to come out and replace the gasket, and unfortunately now my oven won't heat, so I call American Home Shield to place another work order and to see when the guy was going to come out and replace the gasket on the freezer. The company had no idea what the status on the gasket was but would call Wednesday morning and let me know. Now the oven problem would be taken care of but there would be a $95.00 service charge and the parts may be an additional fee.
My thought is I paid the full year for the warranty, and had plans to renew the contract so that should a problem reoccur I would just call the warranty company and someone would be sent to repair the problem. That is what I thought the warranty insurance was for. What did I pay for if I now have to pay a service fee to have someone come out and look at my problem and then charge me to fix it?
We are a older couple, and didn't want to have to deal with opening the yellow pages to find a company that might come and fix our problem, or just take our money and never fix the problem and thought a warranty contract would be the answer, but truthfully I feel that we have just paid a company to scam us out of hard earned money. Does anyone know of a warranty company that holds to their word and will do what it is supposed to do? Or am I just an old confused person that misunderstood the meaning of a Home Warranty Contract? Any help would be great.
BATON ROUGE, LOUISIANA -- I have been attempting for 2 weeks to cancel my policy. I was put on hold for more than an hour and had to hang up I have given my name and number with the promise of a return call in 24 hours (that's a joke) with no response.
I would never never recommend AHS to anyone.