American Home Shield - Page 3

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1.0 out of 5, based on 15 ratings and
34 reviews & complaints.

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Not fair
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  1. They declined coverage on microwave wall unit

  2. They declined to fix my A/c saying they don't cover the brand

They asked me to go back and read the fine print? Do you think any educated man would buy a warranty which did not cover major appliances.

We put trust into these companies to take care of our issues. In my case, I had a type 1 diabetic child and requested for emergency services. They were not even able to arrange that.

I understand companies are there to make profits and have guidelines so why responsibility of. Reading these fine prints are left on consumers? Why would they not take equal responsibility.

It's poor customer service. And most importantly not been able to help a client with a diabetic child is shameful for American Home Shield.

Please note companies who do not focus on customer and only interested in bottomlines do not stay long.

Don't do business with AMERICAN HOME SHIELD
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CARROLL, IOWA -- I took out a home warranty with American Home Shield when I purchased my home in 2002. I paid every year as the price went up and up for the sole purpose of having a warranty on my air conditioning heat pump since our house was 20 yrs old. When the heat pump finally went out after 27 years I needed a replacement. The unit they wanted to send me was the cheapest and lowest quality unit they could find. My unit was a top of the line unit in its time which was 1982 and cost 3000 dollars then. The cost of the unit they wanted to replace mine with was 1000 dollars! This is a total rip off. I got 4 quotes on comparable models to mine ranging from 5700 to 4925. AMS told me if I didn't accept the unit they were replacing mine with they would give me a cash out of 2031 dollars which the technician that was replacing it was charging 995 dollars to install it. I informed them that I hope they could sleep good at night ripping people off this way.

My advice to everyone is to not do business with these people because you'll be giving them your money for junk in return.

Extended Work Order/Cancelled Policy
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Until recently, I was very satisfied with the services rendered through American Home Shield. However, when I put in a request for a work order to check my hot water heater, the amount of time it took for a company to contact me and address the order extended from April 28 to June 3(which is date that my policy was cancelled.) When the company came to the house, they quoted an overcharged price to install the hot water heater and change the hoses given the fact that American Home Shield offered to pay for the hot water heater. After going to Lowes and speaking to one of their knowledgeable staff, he showed me how easy it was to install the hot water heater and hoses without having to change any of my hardware. I realized that the cost for the company to install the water heater was definitely over priced. As a result, I purchased and installed the water heater myself. After consulting with one of the representative with American Home Shield, he assured me that they would reimburse me for purchasing the hot water heater. To this date, I have not received any reimbursement. This is not my only complaint but rather another complaint concerning the companies that American Home Shield authorize contracts with to assist their customers. Some of these companies are very unprofessional. For instance, a worker from a company came to my house to fix my air conditioning unit. As a result, the worker did not fix the air conditioning unit but rather caused more damage to my air conditioning unit. Resulting in requesting other work orders to fix the problem. In conclusion to these problems, American Home Shield dropped my insurance policy refusing to renew it. It's amazing how some insurance companies can decipher which policies they will renew and while others they can drop with no warning or prior notificaton of a cancellation date.

Warranty Ripoff
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TIPTON, INDIANA -- In October of 2007 I purchased a new home, new to me anyway and thought the warranty, which was to cover all appliances as well as furnace, a/c unit, electrical,roof,etc. from American Home Shield. Thinking that if anything went wrong with the existing appliances,heating and cooling units, electrical or roof that this would save me money. After being in the house for eight months the refrigerator stopped cooling, so I called American Home Shield on a Saturday expecting to get a repairman out at least by the following day to service the appliance.

The customer service person said they would call and get a emergency work order out to a refrigeration company and would call me back. Sunday came and went, no call. I ended up calling the company three times on Monday only to find out that no order had been placed. Finally, I called and got someone who did place the order and a service man was sent out, he said that the door gasket on the freezer needed replaced but he had to get a okay for the purchase of the gasket, but it would be cheaper and easier for me to go ahead and get the gasket and put it in myself. The serviceman complained that he had to drive 30 miles from his company to get to our home, and that they never came to Tipton, Indiana to do any work, because they had to get a authorization just to drive from their office to Tipton through American Home Shield. He found about a 1/8" tear in the freezer door gasket, and a piece of ice that had stopped the fan from working, so he did melt the piece of ice so the refrigerator started working, thankfully since my son had about $600.00 of insulin that has to be kept cold!

It has been two weeks now and no one has called to come out and replace the gasket, and unfortunately now my oven won't heat, so I call American Home Shield to place another work order and to see when the gut was going to come out and replace the gasket on the freezer, the company had no idea what the status on the gasket was but would call Wednesday morning and let me know. Now the oven problem would be taken care of but there would be a $95.00 service charge and the parts may be an additional fee. My thought is I paid the full year for the warranty, and had plans to renew the contract so that should a problem reoccur I would just call the warranty company and someone would be sent to repair the problem. That is what I thought the warranty insurance was for. What did I pay for if I now have to pay a service fee to have someone come out and look at my problem and then charge me to fix it? We are a older couple, and didn't want to have to deal with opening the yellow pages to find a company that might come and fix our problem, or just take our money and never fix the problem and thought a warranty contract would be the answer, but truthfully I feel that we have just paid a company to scam us out of hard earned money.

Does anyone know of a warranty company that holds to their word and will do what it is supposed to do? Or am I just an old confused person that misunderstood the meaning of a Home Warranty Contract? Any help would be great.

Don't Waste Your Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MANHATTAN, KANSAS -- I had three legitimate claims...they denied all three on legal loopholes. Cancelled policy, won't be back. Buyer Beware....IMHO, their job is to find a way to deny your claims and keep your payments.

Save your Money!

Cancel Policy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BATON ROUGE, LOUISIANA -- I have been attempting for 2 weeks to cancel my policy. I was put on hold for more than an hour and had to hang up I have given my name and number with the promise of a return call in 24 hours (that's a joke) with no response.
I would never never recommend AHS to anyone.

American Home Shields SUCKS!!!
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You were reading a complaint about American Home Shields.

Filing a new complaint about
3 weeks and still no ac. First company they sent informed the AC was in perfect working condition and my house was 85 degrees. Then they sent me a quote for a new AC (not sure why if mine was in perfect working condition according to their report) for $10,000 for an AC and Furnace. The same equipment can be acquired for 4k or less with any other local company or online.

IT took me a day and a half and HOURS on hold to have them sending another company to check my AC. It was really hard for them to understand why I didn't want the same company.

After new company goes to my house and detects the problems no one calls, we have to be calling and following up and pressuring for them to get things done. ***!!! AMERICAN HOME SHIELDS NEVER AGAIN!!!

If you want to get stressed and upset that's what you need. If you want a company that doesn't care for their customers, that's the one!!

Lack of Communication, Failure to Follow-up in a Timely Manner, Denial of Claim
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This is a rip-off warranty. Upon a problem, they will not follow-up with communication, they will keep you on hold, and they will find any excuse to dismiss and deny your claim.

I have been waiting since May 24, 2010 to resolve an emergency air conditioning situation. The service company failed to submit the assessment of the problem (over seventeen days) and Home Shield stated that they could not address my problem until the service company submitted the paperwork. They also suggested that I go in person to the company to see if they would fax in the assessment. Being that the weather was 95 degree Home Shied suggested that I go purchase fans and they would reimburse me (up to $100) for a home that has over 2,900 sq. ft

This was followed by ten more days of waiting for Home Shield to contact me regarding the decision (Yes, I called them everyday and talked with the supervisor). Only to call (day 29) and was told the claim has been denied
because that the technician stated it was installed improperly even though I had the city building code inspector to come out to verify that it did meet code.

This company will not communicate and will find any excuse to deny a claim.
As another person stated who filed a complaint against this same company if I had saved the monthly cost for the warranty for the ten years I have had this warranty, I would have saved up the $9,000 not to mention the interest.

This company hires crooks to avoid paying its customers by misconstruing reports from vendors
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FLORIDA -- American Home Shield provides poor service by A. L. written to American Home Shield

I got this insurance on home appliances, plumbing, wiring, etc. so I would not have an unexpected bill. I ended up with a large unexpected bill that they won't pay.

The company finds many ways to avoid paying for anything. For instance, they claim they won't pay for lots of things, like sink pop ups, ice makers etc.

Further, they do not respond to emergencies. I had a flood and they couldn't find anyone to fix the problem, although the ONLY company they had on the weekend didn't feel like coming. When I finally hired my own companies to fix the leak, they refused to honor their own authorization, lied about what the service provider said, and refused to pay the company that fixed the link. They do not cover damages such as ruined carpet and walls.

While they do sometimes fix things after a few days, they will not pay for any collateral damage, such as the ruined carpeting from the flood they wouldn't fix, or the lost food after three days of no refrigeration.

The biggest problem is that they are so aggravating to deal with that it makes you want to pull out your hair. What little they do do May not be worth the cost of the stress and they constant calling, or the aggravation of getting through their phone tree on the many follow up calls.

  1. Get rid of their voice recognition system and hire someone to answer the phone. Their time is worth less than mine. It takes too long to get help.

  2. When you ask for services, state all that you require instead of just writing down one. Tell you upfront what they will not cover.

  3. Respond more quickly. It shouldn't take three or more days, or in my case three weeks, to fix a refrigerator.

  4. Take emergencies seriously.

  5. Treat their vendors better. Most companies do not want to deal with them.

  6. Realize their customers are their business.

  7. When they do not get a job done, pay the fees immediately to vendors you have to call yourself.

Still Waiting...
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Called in my broken washer complaint August 1. today is Sept 6. Still not fixed. I am put off constantly by unfriendly less than helpful secretaries. while I pay close to $400. a year for the service. with a $100 deductible.

I could by a new washer for that & have it delivered within the week. I'm looking for a new company.

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