CARROTOWM, IOWA -- We currently have 2 homes in the trust and care of American Home Shield and are completely dissatisfied after having to utilize their services. Please read all reviews about this company before making a decision. We have made repeated attempts to address a promised warranted issue from this company they are now denying due to what they are now saying is our failure to follow their protocol during 114 degree heat emergency. Extremely dissatisfied customer.
TACOMA, WASHINGTON -- This has to be the biggest rip-off. You pay monthly and pay for a "service call" and the item isn't covered. I think the contractor just wants his fee to show and has no vested interest in servicing your item. Good luck trying to this people on the phone. It took a hold time of 45 min just to cancel. I had questions before I initiated a service call, but of course never could get through. I have been a member for 3 months and that is 3 months too long.
SAN ANTONIO, TX, TEXAS -- My dishwasher went out in my recently purchased condo, the sellers paid the AHS warranty. After I called, AHS promptly set up appt for technician. There were no more parts for dishwasher and AHS offered to replace the dishwasher free of charge minus service call. I elected to purchase another model and AHS sent me refund check within 10 days. I give AHS 5 gold stars! Now the mailman delivered the check to the wrong house so there was a delay of a few days. I give the US post office - minus 5 stars.
LAS VEGAS, NEVADA -- I have a home warranty with AHS (yes, everyone's entitled to one mistake). Their network of incompetent contractors is quite impressive! AHS does NOT have competent contractors, that's why contractors sign up with AHS… They're desperate for business! Also, when you phone AHS the hold times are usually 25 minutes. You might want to grab a quick lunch and put your phone on speaker while you wait for a rep. Gosh, it's the 9h wonder of the world just how this awful, inept company has existed for forty-six years. So awful, almost depressing.
ALDIE, VIRGINIA -- My garage door opener was broken and I submitted a claim online with American Home Shield. It was a painless process. The tech came in and did the work. Then he said it was working and he was done. I had a couple of other claims with AHS before and the appliances have been performing pretty well since the repairs. It's a good company and I've recommended them to other people.
SEWICKLEY, PENNSYLVANIA -- I called American Home Shield for hot water problem that I had. I told them what the problem was and they contacted a plumber to come and fix it. The guy came promptly, on the time he said he was going to. It was an excellent service and I was totally happy with it.
NORTH CENTER, NEW JERSEY -- We had a problem with the AC. The pump needed a quick fix, so we submitted a claim for it. I did it online and it was really fast and easy. In fact, within 24 hours, I was in contact with a contractor who was very professional, cordial and knew exactly what he was doing. He also took off his shoes to walk in the house. He then checked a couple of things, went right to it and was done in 20 minutes. It was a lovely service. AHS is a life saver.
TOMS RIVER, NEW JERSEY -- My cousin and I both have American Home Shield and we love it. Everything that's been promised has been done on both homes (she lives next door to me). Their service is quick. They call within 24 hours and they accommodate our schedule. Everybody we've encountered were very professional, very nice and accommodating.
NEW CASTLE, DELAWARE -- The latest claim I filed was for the heater and American Home Shield gave me excellent service. Claim submission was an easy process. The reps were knowledgeable of what they were doing so the interactions were good. The contractor emailed and informed me that they were on their way. They had to order a part and as soon as the part came, he came back the next day and fixed our problem. Everything works great.