Besides the fact that they don't cover most items under the excuse that "it was not properly maintained", I had a leak in my rental property's A/C. The first two visits at $100 copay did not fix the problem. YES the same problem. The third time a third company came. Fixed the problem (at least for now, it's been 17 days). The total bill was $75 and they demanded a check which my property manager wrote. I got a bill for $100!!! from the company.
Now I'm told that I need to pay the $25 dollar balance!!! (as a courtesy only $25!!!) So you get the privilege of giving money to these crooks for "insurance" and then pay $100 for a service that costs $75. That's on top of the other incompetent repairs. WHAT A SCAM!!! What a waste of money!!
CARROLL, IOWA -- This has been the most horrible experience in trying to get service for a dryer to be repaired. One has to wait 48 hours for any service call for someone to respond to the call. I.E. if a refrigerator suddenly quits working and one placed a called waiting 48 hours seemed a slight bit ridiculous. The customer's food would have to be trashed. Is this fair? The contractor who was contacted by American Home Shield for my service request did not even know who I was when I contacted these folks, however, he stated, "You will be contacted for service by Airbus by Monday between 12 and 5 p.m. for the technician to appear for evaluation and assessment to repair the dryer."
Wow! In trying to call American Home Shield to cancel my contract, I have been on wait for nearly 30 minutes. American Home Shield is quick to take the premium from my account and just not as swift to respond to for a repair call. While this has been frustrating personally, I think there is only one solution to this company as I will notify all my many friends who has American Home Shield and have these people cancel their accounts. There has got to be a honest company out there.
I will also submit a letter to the Board of Professional Standards and Ethics to have this company evaluated. Customer service would not release the President's or CEO's name for me to write a letter directly. If a company serves the public should these names not be known? Sounds like there are hidden factors?
TULSA, OKLAHOMA -- I enrolled in a home warranty plan with American Home Shield about 3 months ago. Three weeks ago my kitchen faucet's hot water line started leaking out of the fitting on the side of the line that was connected to the faucet. I contacted AHS and they sent out a plumbing company called, Plumb Genius, whose technician informed us that the faucet would have to be replaced and he would come back when we had purchased a new faucet.
Called him after purchasing a new faucet and he came and installed. Then he informed me that the repair was not covered because the fittings were "over tightened" even though it was the fitting itself that was leaking not the connection between the two fittings. Charged us $215 and claimed he was giving us a "discount". What a rip-off. Two other plumbers said they would have done the same repair for $150. I contacted AHS over a week ago and have yet to get a response. What a rip-off!
OKLAHOMA -- I recently got screwed by American Home Shield (AHS), Ken at First Time HVAC in OKC BS at All About Comfort HVAC in OKC. I have had a home warranty contract through AHS and my 24 yr old A/C died and needs replacement. I have invested over $12,000 over the years with AHS and only had minor repairs done and AHS reps have recharged and repaired this same unit without comment about exterior blemishes or the normal wear and tear.
Ken at First Time, came and made no attempt at repair and just reported to AHS that there was damage and it was not normal wear and tear (AHS contract language) and they voided their contract obligations. On appeal, Carlos with All About did not even remove the cover or look in the unit. He wrote that it was damaged and not normal wear and tear on a 24 year old A/C.
I hired a HVAC company and they came, charged the system and the house cooled down. He agreed the unit was in need of replacement in the near future due to NORMAL WEAR AND TEAR of a 24 yr old A/C. I would not count on AHS for anything over $200 in repairs because they apparently instruct their reps like First Time and All About to write opinions in the words of their contracts which voids the customer's rights. I would not let Ken or ** in my home and you should not either. In my opinion, none of these companies are honorable or Christian as advertised, and neither are their technicians. Beware of AHS, First Time and All About Comfort in Oklahoma City.
WICHITA, KANSAS -- I don't recommend AHS. They have given us the runaround, and will not abide by the contract. My husband and I have paid them over a year and never called them until now to help fix our sewage pipes that are leaking in our basement.
I have two kids and my husband who is a disabled veteran breathing sewage for the past several weeks because they want to say it is not covered when in the contract it clearly states they will cover up to $1,000 and they won't pay anything. So now, I'm coming out and letting everyone know, DO NOT get AHS. They just take your money and won't abide by the contract, and won't pay anything. You will just have a mess on your hands and them just taking your money. Now I'm in action to get a lawyer.
CARROLL, GEORGIA -- Called AHS about a main water line issue and was told by operator that most likely it was not a covered item. They asked me a few more questions and then talked to a supervisor who told them it 'might' be covered and to send a technician. I told them to NOT send a technician if they were pretty sure it would not be covered. When the tech arrived I told him the situation and he said it definitely would not be covered and that they should not have even sent him. He said he was NOT going to charge me for the visit. Later AHS billed me $75 for the tech visit. I sent them the invoice showing NO CHARGE but they still insist I pay them the $75 or my coverage will be terminated!
EAST ORANGE, NEW JERSEY -- I recently bought a home that "came with AHS" coverage for several new things in the home. I was not in the home longer than 1 week when I started to have plumbing issues. I called AHS for covered services for plumbing. They sent a plumber who did not have the proper equipment to fix the clog in the pipes. When I called next day to have a 2nd plumber come out, they refused to send 2nd opinion plumber stating that the original plumber noted the pipes actually collapsed, not that they didn't have the proper equipment to fix.
Despite disputing this lie, I had to go out of pocket and hire my own plumber and pay $750 to remove the clog, and power water clean the pipes. When I called AHS to get reimbursed, they say I can't get reimbursed because I "didn't have authorization" from them to hire my own plumber. RIPOFF - AHS basically steals your $ and then when you need their services, they do not help or cover anything!!
DAYTON, OHIO -- I recently submitted a claim with American Home Shield for the plumbing in my bathroom upstairs. I called AHS and the representative set me up with the person who will come out. The person called me, came out, and fixed it. The contractors that AHS sends out are always friendly, polite, and able to answer my questions but there is the one guy that looked at my furnace and instead of him doing it, he told me what I needed to have my husband do to fix it. Other than that, I've never had a problem.
FORT COLLINS, COLORADO -- American Home Shield recently sent a lady to repair my dryer. She was very professional, proficient and efficient in what she was doing. She did a good job so I was pleased. It took a while, though, cause once she found out what the problem was, she had to order a part. And she only came to our town on a certain day of the week, so it was two or three weeks before she got back to it again. But my dryer has worked great since the repair.
SANTA ANA, CALIFORNIA -- I had an electrical claim with AHS recently and they were communicative. The claim submission was perfect and they were great, professional and on time. Their contractor was fantastic too, although I ended up not needing their services because the issue was something else.