WEST SPRINGFIELD, MASSACHUSETTS -- Scarred and Scared
I was so happy when I received a phone call from American Laser Centers stating that I had won $300 worth of laser hair removal. I went in the next day to “just to talk” with someone about my winnings and this conniving woman told me that if I didn't purchase one of their packages right there and then, that the offer was going to be null and void. I felt cornered and unsure of this major financial commitment seeing how I was still in school, so I wanted to go home to talk it over with my mother. She assured me that the procedure was quick, painless, and will be worth the investment for never having to shave again. I told her that even with the $300 I "won" I could never afford the total she showed me. As a favor, she told me that she would give me an additional discount to knock the price down to $1000 and she would sign me up for the Customer Care Credit Card so I wouldn't have to pay it all up front. I found out that anyone who fills out there name, address, and phone number will “win” which I was never told. Although, I was told that there was a doctor that oversees the office. Later, I found out that he comes a few times a year to keep up appearances, but really the company pays them for their status to make it look more legitimate. Unfortunately I found all this out later and I did sign the papers but if I would have known what was to come, I would have started running far away from there.
I started going to treatments and I could tell right away that the staff had no idea what they were doing. It seemed as though staff members were coming and going quite regularly, while the conniving woman I mentioned was always coming and going from Dunkin Donuts. Whenever I was in the office, I was usually waiting anywhere from ten to forty minutes for my treatment. I had to sit in the waiting room on more than one occasion listening to her personal and unprofessional phone calls. When the phone calls were professional she would make it sound like it was "so busy" in the office when it wasn't. Numerous times, I would come in for an appointment and they would tell me that they only had time to treat one of my areas because of booking and time issues. One time, I waited in the waiting room for so long that she offered me three Micro-derm Abrasion treatments because I wanted to leave. Nice gesture I guess, but I just wanted what I paid for. The next time I went in for my appointment, this one staff member was taking too long on a patient so the manager started to reprimand her in front of me to the point where this staff member (Jodi) began to cry.
I was surprised by their unprofessionalism, but in my opinion these were minor problems. In the beginning, my actual treatments were pretty "average". The process took anywhere from 45 minutes to an hour and the laser didn't hurt. As I was approaching my 4th and 5th treatment and I was still not noticing any hair loss, they told me that they were going to do "double passes" with the laser (meaning that they would go over the treated area twice with the laser). When that didn't work and I still wasn't really seeing much hair loss, I was told that I was going to have a “double pass” with the stronger laser. A staff member named Luna treated me that day and she was very rude and also unprofessional. She was in a hurry and basically told me that she need to turn the laser up to a higher temperature because I wasn't seeing results. The laser felt hot on my skin but she told me that I just had to deal with it if I wanted to have all the hair gone. But finally she turn down the setting and she finished my treatment at a lower temperature.
Yesterday on January 18th, 2008, I want to my appointment unaware of what was to come. Another new and seemingly friendly staff member greeted me and began my treatment. Right away, the laser was hot! Actually, I even jumped and experienced muscle spasms from the laser hurting me from being so hot. I asked her to turn down the setting and she said that that was the setting from my last appointment. I told her that it was too hot and in all my other treatments except for the last, it never was that hot. She began to tell me how well "trained" she was and all the hours of experience she had doing this. I told her my experience from my last treatment and how it was too hot and she had to turn it down and that I wanted her to do the same. She told me that that was the reason why I wasn't seeing hair loss, because it wasn't hot enough. When she got to my stomach, I pleaded with her to really turn it down because it hurt so bad. She told me that my skin wasn't even turning red and she had plenty of gel to cool the skin. Once she started to do the “double pass” on that same part, I demanded for her to turn it down. I told her how much it was hurting and she told me that it was because she was going over my hip bone (which wasn't even part of my treatment). She even suggested that the reason why I was being so sensitive was because, "Sometimes around ones cycle, your skin gets more sensitive." Well, that wasn't true in my case. When she started to do my back, I had to tell her again that I was in pain. She told me to, "try not to think about it!"
That is pretty hard to do when I was getting burned. It may be because of the protective glasses she was wearing, but she should have seen that my skin was red! Perhaps, because she did notice what she was doing to me, she did turn the setting down. While she finished up, I told her how sore the area was and how none of my other treatments were like that. I couldn't wait to get out of there. I needed to go home to put ice on my skin. As I was driving home, it hurt to press my back against the drivers seat. As I was looking as these red marks, I realized that the whole time I was sitting there getting burned. I felt so violated! I waited until my mother got home so that she could look at my back and sure enough, there were burn marks in that area too that were in the shape of the laser device. My mother took pictures so that I could see and I was so upset. I called and left a message and I am still waiting for someone to call me back. I also called the main corporate number and of course, there was no answer so I had to leave a message. I will never set foot into another American Laser Centers office.
I am certainly too afraid to finish my treatments and since I still have no hair loss, I would like my money back. I understand that I signed a paper saying that they don't give refunds but under these circumstances, I had no idea that I had to be burned to get the hair loss. That was not in the contract. I have pictures of the MULTIPLE burns, if anyone would like to see them. I do not want to have to sue and I am not asking for any pain and suffering compensation. I would just like my money back. I don't think that it too much to ask, especially when I will having scarring from this and who knows what other possible internal injuries (God forbid). I am a school teacher who just wanted to feel better about herself. I would have never even had this procedure done if I didn't "win" $300. I want to get my story heard so that this doesn't happen to anyone else.
SUGAR LAND, TEXAS -- First I want to make it clear this is the first time I have ever ever written a complaint against anyone. I am an extremely rational person and never want to point fingers and people and always try to resolve matters with others. I have been writing this complaint against American Laser Center on every place where I can write a review. I truly want to reach all consumers and warn them. I really want to warn everyone because I do not want them to be put in a compromising position and get ripped off.
The sales people at this place are extremely deceptive. Please please do not think you are getting a good deal or that they are doing a "special". Basically they give different prices to different people depending on how much they think you can pay. I'm sorry this is America, I thought we are supposed to have fixed prices. Do not trust a place where you have to negotiate pricing! They will sit there with you and knock off prices off of each item with you to make it seem like they are knocking off so much money! I fell for that because the individual sits there with you and is like I will take this much off of this and this much off of the TOTAL! I remember I was sooo impressed, but of course the price are inflated then discounted.
Well the main reason while I am extremely upset is as follows. Two of my friends and myself signed on to get packages (comprising different areas we wanted to do). Basically Friend A was given a price and Friend B wanted to do the same thing as Friend A and two ladies at the SAME LOCATION gave Friend A a price that was $2,000 more than Friend B for the EXACT SAME PACKAGE! Friend B ended up going for something else, but the point is she was OFFERED a price $2,000 than Friend A because she was able to negotiate it down! So PLEASE beware. I mean if it was a couple hundred dollars... okay I understand... but $2,000 is in no way justifiable.
I signed on to get a deal and paid them 2,000 (which was so stupid of me, I was too trusting of the sales lady but she was very very pushy). But when I learned of what happened to my two friends I wanted to pull out of it! So I called repeatedly to get a refund, because I had no even started services. The individual who said she would "take care" of my issue never ever called me back to update me on the status so I had to call her constantly. I was very nice about the situation and never ever shouted or was rude to her in any way. I do not think you have to be rude with someone to get what you want. Well this individual there ( I won't say names) was EXTREMELY RUDE to me. I tried to get refunded before I even began services because I do NOT want to deal with such conniving sneaky sales people. She denied me a refund ( I didn't even go in FOR ANY treatments). I mean can you believe she wanted to keep my 2,000 for NOTHING? She kept trying convince me to come in for treatment but there is no way I want to have anything to do with this company. I would rather pay more money but know the value of what I am getting. And KNOW the next person coming in the door won't be getting the package I got for 2,000 less because they "negotiated" with the sales person. Well when I keep trying to explain to "this individual" the situation how she and another individual gave each of my friends prices for the EXACT same package that differed by TWO THOUSAND DOLLARS she kept denying it and flipped out on me... she was VERY RUDE and hung up on my FACE! Can you believe a manager HUNG UP on my face? How is that in any way business etiquette? I am the one who is supposed to be giving them attitude and I did not. So yea right then I called my credit card company to dispute the claim. I got my money back from my credit card company. So please please BE CAREFUL! They try to act suppppppppper sweet as if they will "work with you" to figure out how to finance your package. Do not fall into the trap of Care Credit. If for some reason you still do want to go for a consultation do not feel pressured to sign anything at all. Do not do it. Honestly research this place on Google, I am not just one person who is complaining. Please do not take my warning lightly. I am taking time out of my day to write this to let everyone know what happened to me and my friends. I am honestly trying to warn people from giving their hard earned money to such a deceptive company. We all work hard and if we want to do something like this it should be with a company who values their customers and American Laser Center does not.
ORLANDO, FLORIDA -- I AM SUBMITTING A COMPLAINT ON AMERICAN LASER CENTER LOCATED AT, 8751 Commodity Cir # 2, Orlando - (407) 770-5720
I paid $4,100.00 CASH, for 7 treatments in 4 areas of their Vella treatment which I was convincinly told would reduce celulite, tighten and rejuvinate skin on front & back of thighs, stomach and flanks. I went to my appointments every Saturday at 10:00 for 3 hours each session,,,,,the same tech worked on me each week,,,,,after the 7 treatments we were still not getting any results,,,,they measure, take pictures and document before each treatment,,,,,my tech said she doesn't understand why I have made no progress and would speak to the manager "Chelsea" and get back to me,,,,,after a week I heard back and they said they decided to give me 3 free sessions and do not understand and admitted I had shown no results,,,,,,,,I showed up for all three extra treatments and still No results !! ,,,, I made numerous calls (which I can prove from my cell phone bill),,it took a week at a time of everday calls to get chelsea to return my call, I did not ask for a full refund I simply asked for a partial refund of $1,500 to $2,000 ,,,,,,after weeks of back and forth conversations with Chelsea, she said she was sorry that they could not offer any refund and could only possibly give me another treatment. she said I signed a contract and that myself and the company enetered into my treatments in quote "GOOD FAITH" that the treatments would work on me, therefore they will not honor any kind of refund !! ,,,,,,I could have in "good faith" had them do the treatments before I paid, but companies do not run on good faith, they run on money ,,,,,,I paid $4,100.00 for something that did not work . The last conversation I had with her was in regard to the last statement above and I told her that is not satisfactory and why would I go for more treatments if it doesn't work At All ! she said she would have her regional manager call me. I told her I expected a call back within 24 hours and it has now been over 3 weeks ! every time you call the office you get a voice machine and have to leave a message or if someone does answer the manager is always in a consultation and even if I call daily and leave messages it takes weeks to get a call back ! yet when I went for my first consultation and showed interest, I was getting continuous calls to come in and get it done ! .....I have been in sales and marketing and customer service for 14 years and am amazed at the indecency of this company and their unwillingness to make good on a service that did not work at all ! and they have records and documentation to prove it ! in addition to the fact that my technician and even the manager has repeatedly acknowledged the fact that their treatment did not work on me ! ,,,I have done research and see many shady complaints on this company online and I am extremely upset! ,,,,, again I simply asked for a partial refund because I know they tried and took time and cost to do the treatments on me even though that is like still giving them $2,100 for doing nothing .....I truly had No results and paid over $4,000 cash. I am a single mother of three kids and worked very hard to save up money to try to do something to make myself feel better about me and now along with no results I cannot get anyone from the company to acknowledge my issue or return a call,,,, I simply get, well we are sorry but we entered into it with good faith and tried !!
please let me know where to go from here or what to do!
SANTA MONICA, CALIFORNIA -- I read a review on here about negotiating prices. My sister and I visited the same American Laser Center at different times. We do not share the same last name, so there was no way for the nurse or manager to distinguish this during our consultations. I had been wanting laser hair removal for 4 years. I waited for years, because where ever I had gone, Laser Hair Removal was costly. My girlfriend who had it done 4 years ago kept telling me that my wax appts and boxes of $16 'pink curved' razors were adding up and the cost was getting expensive. Overtime, I'm wasting more $$ by not getting laser hair reduction. I'm going to shave anyway, I might as well invest in something that will make shaving easier. I shave once a week and MY SISTER shaves ONCE a MONTH! That's less money on waxes and plastic rusty razors.
It got rid of my ingrown hair! I had chunks ingrown hair under my arms and legs. My legs look so much softer and my armpits look pretty. I feel sexier. I'm going to try my bikini next. They had a one time only 60%. I didn't make the cut off time so they gave me $100 + 19.8% off and 2 small mini treatments. Not as good as the 60%, but I still got a deal and in a much better position to invest in something for myself. It was either this or a breast augmentation. Really. Well, my hair reduction is at 75-80% and I'm on my 11th treatment. That's almost 2 yrs of treatments. It's pretty good, because I was VERY hairy. I think I'm going to continue on with my free appts. You get free touchups up to 2 yrs from your start date.
I love this laser center. I used to go to younique, but I never saw any results. Their initial package didn't sound as promising as American Laser Centers. There were a lot of "what if's" when I went into all my appts. I'd rather sign up for everything so that each appt is cheaper. American Laser Centers is like the Costco with safe, well trusted staff. The representative was very helpful.
I asked the representative if this was true. She told me that with every client who seeks laser hair removal, they always feel as though waxing and shaving is cheaper. However, according to her calculations of what I had been spending each month, I was throwing my money down the drain. I told her that I spent about $40/month on waxing and $13-$15 every 2 months on a box of good razors. It ended up coming to $550 a year, for what I was spending on wax treatments and razors. I saw that in 2 years I would be spending about $1100 on waxing and razors, and I would have to continue paying this expense for the rest of my life. I thought, what if I invested $2500 in laser hair removal? It was clear that laser hair removal would save me thousands over time, but does it work? $2500,$200, $30... much of what you get can be paid through payments. There is no interest for a yr. The nurse and manager were honest and experienced. They both told me that with laser hair removal, it is a process to destroy the hair follicle in every cycle or phase. I love my legs and underarms! I can't stop referring people to American Laser Centers. The company gives me $250 for every referral. I got $700. It was mailed as a check that was issued to 'cash'. I cashed it and got CASH!!! This is for real. I questioned this company before because of all the reviews about them. Then I realized how many bad reviews were up about my company. I work for Kaiser and I'm a patient. The people who complain on the internet were probably all the managers and nurses who were terminated. One nurse told me that if the manager is not nice and firm at the same time, they will be let go. I heard that customers try to take advantage of the managers then the business starts to hurt and the manager is to blame. PEOPLE please be fair so that we can continue our treatments. This company makes smart decisions to stay in business. All the managers who I have seen have been fine.
Back to negotiating prices. Wow... huge tangent! My sister had
less hair so she only did her lower legs. She paid $180 for each appt. I did lower legs with patches done on my thighs. I paid $199 per appt. I paid a little extra for the small patches. I would have paid $210 per whole leg appt, but I decided not to. My payments through their monthly no int plan made it really affordable. I pay $36 as my min payment per month.
SKOKIE, ILLINOIS -- I went to American Laser Center in Skokie Illinois. I spoke with the manager and she killed me with kindness. Initially, she said because I waited, she gave me a great discount. I went to the center intending to ask about facial hair removal. However, somehow she convinved me to obtain a Microderm, so I got the package of hair removal and microdermbrasion for $1500. I was delighted because according to the manager, the original price was close to $4000 (Off course, only a lie). I'm telling you, the manager that I spoke with was just a two-face. She acts like she's your best friend, but the only thing they care about at this facility is the money that you give them, that's it.
Anyway, when I got the second microdermbrasion, the lady convinced me to buy a "Photo Facial" so again due to my gullibility, I signed up for it and charged an additional $1000 on the credit card plan. However, I came back home and did some research, and I found out that I got ripped off, and indeed I did get ripped off. I went back the next day to cancel it, and they told me they were going to charge me $300 for cancellation fees. Guess, what, they did change me the $300 for canceling my "Photo Facial".
Additionally, right after I got the second treatment for Microdermobraions, I started to flare very badly. I guess it's because I went to Mexico around that time, and I had a bad tan. However, the people didn't warn me about the consequences, and I only got two applications of Microdermbrasion, and my faced is badly damaged now, it's basically full of acne. It's also getting worse day by day. In fact, I will start on Acutene in about three weeks.
The only thing that I asked from American Laser Center is to give me a full refund for "Photo Facial" and not charge me the $300. Of course, that did not happened. I even went to the center and showed how irritated my skin was, but they still did't give a damb. I also gave them my doctor's note, yet they charged the additional $300. They ruined my skin, but I had to pay additional $300, pretty bad huh!
My package was for $1500, now I have to pay $1800 altogether. I have to say, I don't trust this company at all. They do not care about the well-being of their patients. The company only cares about how much money you give them. It's based upon deception and lie. Even their contract indirectly tells you that you may not get the results that you want.
Please avoid American Laser Center. I can't even exit the situation that I'm in. I'm basically stuck. The only thing that I did is damage my skin. Remember, I have to use one of the strongest acne medicine, Acutene, and deal with the side effects because of American Laser. I haven't even gotten an apology from the manager or the customer service center.
If you're ever thinking about doing any simple cosmetic procedures, go to the doctor instead. The doctor may charge more than this company, but you get quality work, and you won't be treated like a number or a contract. At least, the doctor won't deceive you and disappoint you the way this company would. I seriously mean this. I warned all of my friends, and warn anyone who's reading this, American Laser is the worst company that I came across. It has no regard for its customer, none whatsoever, the only thing it cares about is the sales and the money that it deceivebly receives from its victims not customer.
It's also shameful and sad that they carry the label "American" Laser. American businesses do not operate the way this company does. Perhaps Nigerian corporations operate the way American Laser does. This company does not represent America in any shape or form. It does not deserve the title it carries. It's truly conniving and deceptive.
AVOID American Laser!!!
SALT LAKE CITY, UTAH -- Here is the email I sent to the regional manager over the Salt Lake City downtown American Laser Center branch:
I was told that you are the regional manager over the Salt Lake City downtown American Laser location, managed by Amy. I'd like to inform you of an incident which should be followed by employee correction action.
There was some miscommunication when I transferred my account from the Draper office to downtown SLC. I was told "You don't have to pay for parking" by one of the girls employed at the time I transferred my account to downtown. So ever since then, I have NEVER paid at the meter. So about 3 weeks ago when I had my appointment I got an expired meter ticket. I gave it to Amy and explained to her that I was told that I didn't have to pay for parking. She concurred and took the ticket and said, 'We'll take care of it for you.'
A week later I get a call from Amy telling me with a frustrated tone of voice that they wouldn't be paying for the $15 ticket. I told her that I was told that I didn't have to pay for parking. She then explained that I was allowed to park in the BACK parking lot. This was the first time I had ever heard of a back parking lot. Because of the miscommunication, I told Amy that it was American Laser Centers responsibility to pay for the ticket since NO ONE had informed me that
there was a back parking lot.
She then retaliated very rudely and said, 'Well Cristina, just so you know this is coming out of my own pocket. I hope you enjoy your weekend knowing that.' (Something to that effect). I was INFURIATED to say the least. No one has ever treated me like this being the customer.
I then called the Draper office to request that I have my account transferred back to Draper. I also requested to reschedule my appointment. They informed that they couldn't reschedule until they had my chart at their office. It has been 2 WEEKS since then and NO ONE HAS CALLED ME BACK to reschedule my appointment!!!
In addition to this nightmare I received a letter from Salt Lake City informing me that the ticket hadn't been paid! As a result, it has now been increased to $45!!! Amy lied to me and never paid for the ticket!!! THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD!!!
Aiming for optimal customer satisfaction should be one of your goals. Apparently your managers do not understand that a happy returning customer (which I was for the last 3 YEARS!) Is far more valuable than trying to acquire more customers. They also don't understand that a bad experience is told to far more people than a good experience and believe me I have told close 20 people already who I am sure have already told many more. I was also considering buying an additional package and paying up front. Amy has made my decision for me, because there is no way that I am going back there. You do the math-you could have received $1500 in revenue from me from the package I was going to purchase or just deducted a minimal $15, which would have retained a happy customer and incremental revenue of about $1485. Obviously no one at your company understands the importance of customer relationship management.
In summary I'd like to highlight the bad customer experience milestones:
I WAS SPOKEN WITH A DISRESPECTFUL TONE OF VOICE AND COMMENT BY ONE OF YOUR MANAGERS.
I WAS LIED TO BY ONE YOUR MANAGERS SINCE SHE NEVER PAID THE TICKET WHEN SHE SAID SHE WOULD
NO ONE TRANSFERRED MY CHART TO THE DRAPER OFFICE
NO ONE HAS CALLED ME BACK TO RESCHEDULE MY APPT IN DRAPER
Please give a call at your earliest convenience.
On top of all this, this manager at this location does a poor job of the treatment itself. Her two other assistants have been wonderful and have done a wonderful job.
TUCSON, ARIZONA -- I had problems with this company from the moment I first started going there. Besides the fact that I always sat in the waiting room for at least 20-30 minutes before I get seen. The managers were terrible. One told me that sometimes burns can happen and there is nothing they can do about. The turnover rate is so high that I never had the same person doing my treatments. One manager told me that my legs were too tan to do the treatments so they would suspend my account until my legs were less tan. Well now my "so called" warranty is over and they owe me at least 3 treatments on my legs and they will not perform them. I was told that supposedly the manager that told me that was wrong (of course she is no longer working there!) I still have hair on my legs and bikini area. It was a total waste of money! I know other people who have gone to other treatment places and have had great results. However, since the techs at American do not know what they are doing half the time they were not using the correct settings on me. One manager said no sun exposure 2 weeks before and now I was turned away because apparently no sun exposure for a month. I live in Arizona it makes it a little hard to wear pants in 100 degree weather. They are extremely unprofessional. Have no clue what is going on. The managers are as incompetent as the techs. I have seen no hair reduction at all on my upper legs because my hair is too thin. Of course they didn't tell me that when they were taking my money. BEWARE!!! This place is horrible and a total scam. Imagine going there for 2 years, still having hair on my legs and bikini spending well over $5000 and being treated like crap by unprofessional staff and managers. The worse part is I have a burn on my bikini area and the only response I have gotten is that can happen. My husband went somewhere else after I started at American. They performed different test to ensure his safety. After 6 treatments he has seen much better reduction than I have!!! DO NOT WASTE YOUR MONEY!!! AMERICAN LASER CENTER IS A COMPLETE RIP OFF AND MORE THAN LIKELY YOU WILL HAVE A NEW, UNTRAINED TECH PERFORMING LASER ON YOUR BODY. THERE ARE SO MANY OTHER GREAT OPTIONS IN TUCSON!!!
SCOTTSDALE, ARIZONA -- Hello, I highly recommend that no one uses American Laser Centers in Scottsdale. I used them for years on many of the treatments they offered. After going for 2 years of the hair removal and wasting my time for countless hours, it did not work. I have blonde hair and light skin. The treatment actually stimulated hair growth on my face. I spent nearly 5,000 on hair laser treatments only to be refunded 2000. They kept telling me to come back and purchase more treatments and it never worked. Secondly, they did the foto facial on me and the tech was only there for one month and permanently damaged my face with extensive hypopigmentation. I can show you pictures. Then when I called to complain to the Manager, they ignored my calls and told me the hypopimentaion was somehow ' my fault' or it was there before treatment. It was not. Coincedenitally, when I requested my medical records, they took 3 months to give them to me and when I finally did get them, my before and after photos were missing from my file and I had other peoples pictures in my file. When I tried to contact the 'doctor' affiliated with this facility, they would not let me talk with him or her or even let me know who this so-called doctor was. As to date, this 'doctor' never addressed my concerns and complaints. The prior manager from American Laser wrote me a letter after she was let go, stating that they made her ignore my complaints, concerns etc. and actually told her not to respond. She said they wanted her to give horrible customer service. Also, these services they offer- people pay different amounts. It is a joke and very upsetting to have my face permanently damaged from their techs. I even went to a BC Dermatologist of whom gave me a letter stating that the damage on my face was caused by their laser. Did they care? Absolutely not. They didn't not even refund me anything let alone offer me to be treated by a real doctor on their dollar. If you go to American Laser centers, you will be risking permanent damage to your face and risk losing thousands of dollars on treatments that do not work. Take it from someone who learned the hard way. Google American Laser, you will see extensive complaints.
MASSACHUSETTS -- A few years ago, I went to an event in Boston where a representative from American Laser's was holding a contest for "free laser hair removal". I entered, as did my friend. I ended up receiving a phone call days later stating that I won a $300 coupon off any laser hair treatment. $300, I thought, could get buy a decent package for laswer hair removal. I never Win anything, so I decided to find out more about this "coupon" and returned the phone call. Turns out, my friend and three other girls I know, received the same exact coupon. Too late! I already got suckered into buying a laser hair removal package.
As with every other complaint against this company, the sales representative was very pushy and rude. I did not get a good vibe from the rep/manageer and should have left immediately, but the rep/manager continued to make me feel almost dumb. She continued to take off money for hair removal from my forearm/upper lip and when I said no or made an excuse (buying a home, still in school, paying student loans, really any excuse I could think of) she would give me attitude and say that this is such a good deal, I can't turn it down. Also, telling me that this "deal" is only valid that day, at that time. She almost just pulled it out of thin air, as it was not stated anywhere.
She gets care credit on the phone. Tells me I qualify for a great deal - the no APR if paid off in one year. I signed. I felt very uncertain and uneasy about the whole thing, as I found other laser hair removal companies that offer drastically lower prices. I also, like others who wrote reviews, called to get a refund, as I did NOT start services yet. No luck. I suppose I should have called the credit card company.
Anyway, I have had well over the 6 treatments and I am now into my "extra" year. Still not happy with my results. I'm very bitter with the place because of how they conned me into this, plus it's very time consuming, making the trip back and forth. I also do not think the techs are very professional. It never seems busy in there, yet I am always waiting. I already paid it off and I will use their 2 year guarantee, but every time I go in, they make it seem like my fault that the hair is not completely gone, yet.
The kicker is, they are still trying to sell me services!! Telling me the manager has all kinds of coupons and then offering me hair removal at ridiculous prices. I now know to just say NO! I don't even feel badly and almost laugh when they try to offer me more. WHY would I buy more when it clearly hasn't worked!?!?!!
PITTSBURGH, PENNSYLVANIA -- I went to the Pittsburgh branch in November 2006, for a "free" consultation. [name removed], the clinic manager, manipulated and tricked me into signing paperwork. She rushed me through the procedure and said we could go over the paper work later. She said I was signing privacy and medical paperwork regarding the free consultation. She also offered me a free credit check to see if I could afford any of the procedures. I was curious to see if my credit would allow it so I said OK. Instead, she opened up an $8300 line of credit in my name. I never received any treatments, and ALC refuses to refund the money because of their "No Refund" policy.
The situation is made worse because of my student loan debt. I never knew I was signing up for a line of credit. The ALC is trying to get money for nothing. I never received any billable services and never intent to.
I tried to contact the corporate offices of ALC. They did their own "investigation" but stood by their no refund policy. The credit company got paid, so they refuse to assist me in recovering the losses. American Laser Centers and the credit company have also already sent the debt to a collection agency. So now I am fighting two battles – trying to fend off the collection agency and trying to get a refund for a service I never received. This whole experience has been so humiliating and I lie awake at night wondering how I will ever escape this fraudulent debt. And I am sure that is how they do it with everyone. They embarrass you into paying for services.
I know there are more people like me out there, but they are embarrassed and ashamed to come forward. I have found countless stories very similar to mine, where they were tricked into signing papers, or where their signature was used to open up lines of credit in their name. I have even read stories where women were severely burned from the laster and they still refuse to refund their money, despite their "satisfaction guarantee."
This company operates on manipulation of women with low self-esteem and they continually subscribe to fraudulent and deceptive practices, and should be forced to stop.
The ALC's corporate office number is in Michigan. That phone number is 248-426-8250.
You can also sign a petition at http://www.petitionspot.com/petitions/AmericanLaser.