Treatment had no results / poor customer service
ORLANDO, FLORIDA -- I AM SUBMITTING A COMPLAINT ON AMERICAN LASER CENTER LOCATED AT, 8751 Commodity Cir # 2, Orlando - (407) 770-5720
I paid $4,100.00 CASH, for 7 treatments in 4 areas of their Vella treatment which I was convincinly told would reduce celulite, tighten and rejuvinate skin on front & back of thighs, stomach and flanks. I went to my appointments every Saturday at 10:00 for 3 hours each session,,,,,the same tech worked on me each week,,,,,after the 7 treatments we were still not getting any results,,,,they measure, take pictures and document before each treatment,,,,,my tech said she doesn't understand why I have made no progress and would speak to the manager "Chelsea" and get back to me,,,,,after a week I heard back and they said they decided to give me 3 free sessions and do not understand and admitted I had shown no results,,,,,,,,I showed up for all three extra treatments and still No results !! ,,,, I made numerous calls (which I can prove from my cell phone bill),,it took a week at a time of everday calls to get chelsea to return my call, I did not ask for a full refund I simply asked for a partial refund of $1,500 to $2,000 ,,,,,,after weeks of back and forth conversations with Chelsea, she said she was sorry that they could not offer any refund and could only possibly give me another treatment. she said I signed a contract and that myself and the company enetered into my treatments in quote "GOOD FAITH" that the treatments would work on me, therefore they will not honor any kind of refund !! ,,,,,,I could have in "good faith" had them do the treatments before I paid, but companies do not run on good faith, they run on money ,,,,,,I paid $4,100.00 for something that did not work . The last conversation I had with her was in regard to the last statement above and I told her that is not satisfactory and why would I go for more treatments if it doesn't work At All ! she said she would have her regional manager call me. I told her I expected a call back within 24 hours and it has now been over 3 weeks ! every time you call the office you get a voice machine and have to leave a message or if someone does answer the manager is always in a consultation and even if I call daily and leave messages it takes weeks to get a call back ! yet when I went for my first consultation and showed interest, I was getting continuous calls to come in and get it done ! .....I have been in sales and marketing and customer service for 14 years and am amazed at the indecency of this company and their unwillingness to make good on a service that did not work at all ! and they have records and documentation to prove it ! in addition to the fact that my technician and even the manager has repeatedly acknowledged the fact that their treatment did not work on me ! ,,,I have done research and see many shady complaints on this company online and I am extremely upset! ,,,,, again I simply asked for a partial refund because I know they tried and took time and cost to do the treatments on me even though that is like still giving them $2,100 for doing nothing .....I truly had No results and paid over $4,000 cash. I am a single mother of three kids and worked very hard to save up money to try to do something to make myself feel better about me and now along with no results I cannot get anyone from the company to acknowledge my issue or return a call,,,, I simply get, well we are sorry but we entered into it with good faith and tried !!
please let me know where to go from here or what to do!