DULUTH, GEORGIA -- My mother and I were approached by a consultant for American Laser Center, at a bridal show we had attended back in January 2005. Skeptical, she wanted to speak with a president or person of higher authority. If you plan on spending money, you don't want to take a loss for something that certainly doesn't work. We finally purchased a package in September 2005, as they promised me results by my wedding, which was the following month. That was a lie.
It has been 3 years since I have started my treatment. Every time I go in, the person never treats the same area, that I paid for. When I complain, I am told that I would have to buy another package to get treated in nearby areas. I find that rather deceptive.
For those of you who have PCOS and have the embarrassment of facial hair, do not fall for American Laser Center telling you, "we have treated many women with PCOS and they no longer have facial hair." Trust me, I am not the only woman out there who has had a bad experience with American Laser.
American Laser also promised me that after my 3rd treatment, I would have to use my personal trimmer to get rid of hair, as often as I would. It would be a monthly thing, no longer a weekly thing. Deceptive once again. They have a 2 year guarantee, they will touch up areas for no charge. Well, it's been 3 years and I haven't seen the results I was promised.
If you plan on getting pregnant, they do not cover any hair that grows back in the treated area, during your pregnancy. So, their guarantee is false. You will never have hair grow back in treated areas. This is want the stress when they first approach you.
Every time I have been in for an appointment, they try to get me to agree to them to treat other areas and that I can get this Care Credit to cover it. Why would I want to spend more money on a product that I have not see results with? Then they try to tell me that I need some other treatment, to help the laser remove my hair for good. So, another $2,000 they want me to spend on a product. I think not. If you have considered laser hair removal through American Laser, reconsider and go elsewhere. I honestly do not know if there is a "honest" laser service out there that will live up to its promise.
BRENTWOOD, TENNESSEE -- The nice things first: I have been going to the Brentwood office for over a year and a half and have never seen the office dirty. I work in an operating room and am over sensitive about dust and clutter. The staff is friendly. Now the not so nice things: The over $4,000.00 I spent PLUS the time involved has not paid off in results and it is very disheartening. I am on my 8th hair removal treatment and have only seen a 40-50% reduction in hair. I can't justify the money I spent on underarms, full bikini, and leg(s) hair removal.
I was frustrated on my 6th visit when photos was taken of all areas (under arms, full bikini, and legs) to show progress of the hair removal. We are instructed to shave before our appointments at home because the laser will not work if the hair is there. They took photos of me after I shaved. How insane is that for them to take photos for progress after I shaved. Of course there is no hair there, I shaved with a razor.
Other issues, the phone goes to answering machine most of the time. I've left up to three messages over a 5 day window before someone called back. The first time this happen I thought it was just a temporary issue but have had similar thing happen several times in the last year and half. The computer is "down" a lot so scheduling has been difficult at times. Their paper record keeping has been poor and some of the staff are not proficient with their computer skills as they spend 5 to 10 minutes figuring out when my next appointment will be.
My appointments are every 7 weeks apart. However, scheduling conflicts with American Laser in Brentwood may make them 8 to 9 weeks apart. I'm not happy about that. I've researched several medical journals that hair laser could be every 4 weeks apart but ALC has rejected this as acceptable practice.
Having poor results upsets me the most but second to that is: The technician swears she does not skip areas while applying the laser but she does. She should research "Two-Point Discrimination on skin". I (clients) can tell when areas are skipped and it takes away their credibility to insist otherwise. But I have over $4,000 invested in the hair package and I signed a contract so I have no recourse but to go back each time, go by their rules, and hope for the best. My suggestions to anyone researching this: DO NOT GO TO AMERICAN LASER CENTERS. IT IS UNETHICAL WHAT THEY GET AWAY WITH.
CASTRO VALLEY, CALIFORNIA -- The manager of the Castro Valley clinic, Miriam, I believe her name is, is THE most unprofessional and THE rudest manager I've ever met. I was one of the clients on 8/29/08. While my nurse was doing my treatment and while I was half naked, manager Miriam kept entering the room, and kept cursing about this other client. She knocked and my nurse said hold on a minute and tried to cover me up but Miriam just opened the door and said ""S word", this guy is making me "f word" crazy. He is full of "s word". I'm sick and tired of his "s word" face". I wrote "s word" because that word is not accepted here.
I was very shocked because she was talking about a client here. She disrupted my treatment 3 or 4 times, and she has the guts to ask my nurse, what's taking the nurse so long to finish my treatment. She has the nerve to say that in front of me! It is very disappointing to know that this company hires people like Miriam. She treated the other employee bad and I feel very violated because I was only in my underwear and she kept entering the room. The nurse kept saying sorry, and I actually feel sorry for the nurse because she was apologizing for her manager's very bad behavior and attitude.
I suggest have a behavior investigation on Miriam, your Castro Valley clinic manager, because she is making the name American Laser Centers look really bad. If you want to investigate, ask the other clients that day, and ask the nurse schedule on that day. You can even try to ask the other nurse about this girl's attitude and I'm pretty sure she has something to say about it. I want to remain anonymous because I just bought a package and I want to enjoy it without the clinic manager cursing all over the place.
I called your 1-877 number to get an address or fax number or something to legally file a report on this matter, but somehow the Rep said that this company does not disclose any information like that over the phone. I think that is funny. But anyway, that is why I am here now. And I hope this message gets to the proper authority.
I just read way too many complains about American Laser Center which got me disappointed and made me write this review. I guess it just depends on the location one is visiting. I have been visiting American Laser Center in Fremont and so far I am loving it. The staff is extremely nice and professional. Scheduling is also very flexible. And as far as my hair removal treatment, it's going great.
I am doing hair removal for my legs and underarms. I have only been through three treatments and I already see a difference. The hair has gotten very thin and comes out far apart. Not just me but my sister is also one of their clients who has done five treatment of hair removal on her lags and has seen great results. I also recommended two of my co-workers who will soon be one of American Laser Center client.
So like I said it just depends on the location one is visiting. I can assure that American Laser Center in Fremont would be a great choice for a person who is not comfortable and undecided about hair removal in American Laser Center.
I won $300 worth of treatment..... Boy was I lucky! I completed and signed papers to get the treatment financed. I later received a denial letter. "We are unable to grant financing." OK no problem. I can't afford the treatment so I let it go. I get a call from the finance co. for a payment. I explained to them that they denied the financing. They said "OK, I'll note the account."
Two years later I get a collection letter saying I owed over $2000.00. American Laser received money from Care Credit Plus (the sister company). They paid ALC over $1200.00 the balance is interest. They never connected me and informed me that they received the money. I contact ALC and was told that I needed to contact Care Credit. They intentionally received the money and kept it.
In my book that is theft. I am hoping that they will pay me the money they received in hopes that Credit Care will waive the interest under the circumstances or pay me the full $2,000.00 so that I can pay the finance company and get this off of my credit. I'll come back and let you know how it works out. I have contacted an attorney and have him on standby if they don't want to refund the money they received and kept a secret.
Hello everyone. Just wanted you guys to know to be careful when dealing with American Laser Centers. I went to sign up for a laser hair removal package treatment and they asked me for $300 deposit before my first treatment, but before my first appointment (which was in 7 days after paying deposit), I found out that I am pregnant, so I couldn't do it. I went back to cancel it and get $300 refund - but they said that they have $300 cancellation fee, so I will not be refunded!!! I was fighting it with their corporate office and with BBB with no results. So, I basically paid $300 in nowhere and did not get any service.
So, unless you are ABSOLUTELY sure that you want to finish your treatment - do not sign up with them!! Also, I would look look for a health insurance that might cover some of the hair removal cost if it causes any health problems - for example, ingrown hair. Thanks for reading and good luck!
SOUTHFIELD, MICHIGAN -- This is a warning to everyone who even considers using American Laser Centers. DO NOT DO IT! The company DOES NOT stand behind their guarantee. They will drag you through needless laser sessions, increase the sessions and increase the heat on the lasers. All the while making excuses such as "the technician didn't know what she was doing, are you tanning?" or my favorite "yes, we are taking care of the paperwork for you - we know you are a non-responder". Yes, they have a technical term for those of us who the laser doesn't work on.
It took me YEARS to get the company to respond. I would leave messages with their customer service (ha, now that's a great name for someone who doesn't forward the messages), the customer service reps would say that their area manager would contact me in a day. Which on 6 different occasions never occurred.
I finally contacted an attorney and had to take them to court. I would suggest that each and everyone of you who have been deceived by this company take this step because you will never get them to respond. If you are in Michigan, my attorney is ** in Belleville, Mi and he's well aware of what this company is doing. Cut your losses and take them to court. If you haven't done business with American Laser Centers - DON'T.
SPOKANE, WASHINGTON -- I have been receiving laser hair removal from American Laser Centers for about two years. In this time I have had very poor results, only about a 30%-40% decrease in hair growth. I would continue to have the treatments done, however the location I went to closed down and the next closest location is over 250 miles away. I called to ask if American Laser Centers had a local company that would be taking over their clients or if they would issue a partial refund so I could have to procedures finished somewhere nearby and they told me the only option was to have the procedures finished at a different location.
I explained that I would not have signed up for their services if the clinic was that far away. I think it is very unreasonable for American Laser Centers to expect customers to travel over 500 miles round trip for a procedure. The regional manager that I spoke with about this matter was also very rude. They raised their voice and was very short with me and hung up on me before I had asked all my questions. I did not yell or curse during the call, so there was no reason for that behavior. I am extremely disappointed and displeased with the handling of this situation by American Laser Centers.
ORLANDO, FLORIDA -- I've been undergoing treatment for laser hair removal for 3 YEARS and have had 0% success. In March of 2007 I was told I'd "won" a $300 gift certificate for laser hair removal from American Laser Center. I went to the free consultation, and was offered almost 50% off the normal price for a treatment on the bikini area. Seemed too good to be true, and now I know that it was.
The package I purchased was for 6 treatments and I was told that even though I'm strawberry blond, it would work -- guaranteed. Beyond that, I was told, if hair did grow back at any time in the following 2 years after my 6th treatment I could return for further treatment at no cost. But now 3 years later, I have one appointment left in my 2 year guarantee, and I've continued to be treated this entire time. I've seen 0% reduction!!!
When I asked for a refund I was told it wasn't company policy (even though that's not specified in ANY of the paperwork I signed), but instead I could continue to be treated for $50/per 30 minute session. I feel completely helpless, and I'm totally out over $1k. I've asked to speak to the Regional Manager, but was told that she would give me the same information. DO NOT PURCHASE SERVICES FROM THIS COMPANY AT ANY LOCATION!
In October 2009, I visited an American Laser Center located in Greenwood/Indianapolis, Indiana. I have since then been receiving bills for procedures I never fully committed to. Since my first visit, I have never been back to that office, nor have I been treated there for any procedure stating on my bills.
On January 5, 2010, I received a phone call from the financial bank stating these late fees have been reported, affecting my credit. I explained the situation, and was informed to contact American Laser customer service. After talking to a supervisor there, I was directed to dispute these charges, considering I have never been treated, and the transaction was false. I have been working in an office for four years, collaborating with banks that will finance patient's payments. No charge, whatsoever, should be accounted for until the patient has started a procedure.
Thus being said, the bills I am receiving will not be paid. American Laser Center should have never posted the transaction as a credit, therefore, needs to be refunded to the bank in which it has been lent from. I've contacted the office previously, and in return have received no call back. This whole situation seems unreal to me. How can somebody be billed and expected to pay money for a procedure that has or will never be done? American Laser Center is very unprofessional.