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37 reviews & complaints.
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Complaint On Service and Poor Results
Posted by on
BRENTWOOD, TENNESSEE -- The nice things first: I have been going to the Brentwood office for over a year and a half and have never seen the office dirty. I work in an operating room and am over sensitive about dust and clutter. The staff is friendly.

Now the not so nice things: The over $4,000.00 I spent PLUS the time involved has not paid off in results and it is very disheartening. I am on my 8th hair removal treatment and have only seen a 40-50% reduction in hair. I can't justify the money I spent on under arms, full bikini, and leg(s) hair removal.

I was frustrated on my 6th visit when photos was taken of all areas (under arms, full bikini, and legs) to show progress of the hair removal. We are instructed to shave before our appointments at home because the laser will not work if the hair is there. They took photos of me after I shaved. How insane is that for them to take photos for progress after I shaved. Of course there is no hair there, I shaved with a razor.

Other issues, the phone goes to answering machine most of the time. I've left up to three messages over a 5 day window before someone called back. The first time this happen I thought it was just a temporary issue but have had similar thing happen several times in the last year and half.

The computer is "down" a lot so scheduling has been difficult at times. Their paper record keeping has been poor and some of the staff are not proficient with their computer skills as they spend 5 to 10 minutes figuring out when my next appointment will be.

My appointments are every 7 weeks apart. However, scheduling conflicts with American Laser in Brentwood may make them 8 to 9 weeks apart. I'm not happy about that.

I've researched several medical journals that hair laser could be every 4 weeks apart but ALC has rejected this as acceptable practice.

Having poor results upsets me the most but second to that is: The technician swears she does not skip areas while applying the laser but she does. She should research "Two-Point Discrimination on skin". I (clients) can tell when areas are skipped and it takes away their creditability to insist otherwise. But I have over $4,000 invested in the hair package and I signed a contract so I have no recourse but to go back each time, go by their rules, and hope for the best.

My suggestions to anyone researching this: DO NOT GO TO AMERICAN LASER CENTERS. IT IS UNETHICAL WHAT THEY GET AWAY WITH.
     
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Anonymous on 2008-09-01:
This is one of the best reviews I've seen here. Nicely done! Hope you stick around...you'll add a lot here.
madconsumer on 2008-09-01:
laser tratments do not work as well as they claim. specially if you have, red, white or gray hair.

very helpful.
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The Clinic Manager That Curses In Front Of The Clients!
Posted by on
CASTRO VALLEY, CALIFORNIA -- The manager of the Castro Valley clinic, Miriam, I believe her name is, is THE most unprofessional and THE rudest manager I've ever met. I was one of the clients on 8/29/08. While my nurse was doing my treatment and while I was half naked, manager Miriam kept entering the room, and kept cursing about this other client. She knocked and my nurse said hold on a minute and tried to cover me up but Miriam just opened the door and said "S word", this guy is making me "f word" crazy. He is full of "s word". I'm sick and tired of his "s word" face". I wrote "s word" because that word is not accepted here.

I was very shocked because she was talking about a client here. She disrupted my treatment 3 or 4 times, and she has the guts to ask my nurse, what's taking the nurse so long to finish my treatment. She has the nerve to say that in front of me! It is very disappointing to know that this company hires people like Miriam. She treated the other employee bad and I feel very violated because I was only in my underwear and she kept entering the room. The nurse kept saying sorry, and I actually feel sorry for the nurse because she was apologizing for her manager's very bad behavior and attitude.

I suggest have a behavior investigation on Miriam, your Castro Valley clinic manager, because she is making the name American Laser Centers look really bad. If you want to investigate, ask the other clients that day, and ask the nurse schedule on that day. You can even try to ask the other nurse about this girl's attitude and I'm pretty sure she has something to say about it. I want to remain anonymous because I just bought a package and I want to enjoy it without the clinic manager cursing all over the place.

I called your 1-877 number to get an address or fax number or something to legally file a report on this matter, but somehow the Rep said that this company does not disclose any information like that over the phone. I think that is funny. But anyway, that is why I am here now. And I hope this message gets to the proper authority.
     
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madconsumer on 2008-08-31:
I am not sure if cursing is considered a defendable action, but I think the ethics boards would like to hear about it. try contacting the states medical ethics board and file a complaint. bad part is, there your name will be made public.
MrBeanRocks25 on 2008-08-31:
Call me a prude, but if it were me on the table and that despicable woman kept walking in on me while I was half-naked, I would have told the nurse I was leaving and requested a refund if I had paid before service. I had something kind of similar happen to me in a doctor's office, only I was fully dressed. A medical assistant was trying to draw blood for a lab test and a doctor kept walking in, without knocking, and acted like no one was in the room. He did this about 3 times and I was getting sick of it. Fortunately, by the 3rd time, the medical assistant had completed the lab test, so I was able to leave.
Anonymous on 2008-09-01:
You were treated with tremendous disrespect. Do a little research on the ownership and contact them directly with a polite letter of complaint. I wager that the clinic manager is already on the short road to unemployment. I also wager that the staff is already weary of the manager's foul mouth and temper tantrums in front of clients.
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ALC Malicious and Manipulative Sales Tactics
Posted by on
PITTSBURGH, PENNSYLVANIA -- I went to the Pittsburgh branch in November 2006, for a "free" consultation. [name removed], the clinic manager, manipulated and tricked me into signing paperwork. She rushed me through the procedure and said we could go over the paper work later. She said I was signing privacy and medical paperwork regarding the free consultation. She also offered me a free credit check to see if I could afford any of the procedures. I was curious to see if my credit would allow it so I said OK. Instead, she opened up an $8300 line of credit in my name. I never received any treatments, and ALC refuses to refund the money because of their "No Refund" policy.

The situation is made worse because of my student loan debt. I never knew I was signing up for a line of credit. The ALC is trying to get money for nothing. I never received any billable services and never intent to.

I tried to contact the corporate offices of ALC. They did their own "investigation" but stood by their no refund policy. The credit company got paid, so they refuse to assist me in recovering the losses. American Laser Centers and the credit company have also already sent the debt to a collection agency. So now I am fighting two battles – trying to fend off the collection agency and trying to get a refund for a service I never received. This whole experience has been so humiliating and I lie awake at night wondering how I will ever escape this fraudulent debt. And I am sure that is how they do it with everyone. They embarrass you into paying for services.

I know there are more people like me out there, but they are embarrassed and ashamed to come forward. I have found countless stories very similar to mine, where they were tricked into signing papers, or where their signature was used to open up lines of credit in their name. I have even read stories where women were severely burned from the laster and they still refuse to refund their money, despite their "satisfaction guarantee."

This company operates on manipulation of women with low self-esteem and they continually subscribe to fraudulent and deceptive practices, and should be forced to stop.

The ALC's corporate office number is in Michigan. That phone number is 248-426-8250.
You can also sign a petition at http://www.petitionspot.com/petitions/AmericanLaser.
     
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tnchuck100 on 2007-05-31:
Find an attorney for this one. You should have a good case based on the "undue enrichment" theory. You received no service therefore they should not be entitled to compensation.
ejack053824 on 2007-05-31:
Attorney hell....Call the cops for fraudently opening a credit account without your authorization. Credit theft!!!
tnchuck100 on 2007-05-31:
EJ, cops can prosecute criminal activity, but that won't get the money back.
ejack053824 on 2007-05-31:
The kid isn't out any money except for the fraud charge of $8300.00. Easily cleared up with a dispute to the creditor along with the police report. At the end...the moron goes to jail. CALL THE COPS POSTER!!!
tnchuck100 on 2007-05-31:
You got it EJ. Oops, my mistake. Thought it was paid. Just need to pay better attention what I read! Sheesh!
Anonymous on 2007-05-31:
Good call ejack.

EJ is EJ... All hail EJ!
ejack053824 on 2007-05-31:
Tnchuck...get some sleep bro. :)
ejack053824 on 2007-05-31:
Stew....you just reached my Christmas card list. Congratulations! :)
rhondam718732 on 2007-06-01:
Get back in school...it honestly sounds like you could benefit from it. There is NO way for that person to have made you signed any paperwork short of holding a gun to your head. You signed it of free will. You could have set the pen down, stood up, walked away or told her you just wanted a quote. Utterly silly that you think she made you sign anything. Plus, did she tape your eyes shut? If you were curious about the paperwork, why not READ it. If you continue to sign things without reading them you will ruin your credit for life. As far as the line of credit...were any services performed?
Ponie on 2007-06-01:
Hoo boy! Quite a testimonial for the college from which you got your degree--or was it in Advanced Finger Painting?

To those who say call an attorney, call the cops--nope--a contract is a contract is a contract. No way was the poster 'manipulated' into signing the paperwork. Failure to read everything before applying your John Hancock cannot be construed as manipulation.

ALC agreed to provide a service--ars agreed to pay for that service even though she refused it. ars412, go for the treatments, you're going to have to pay for them whether you get them or not.

Sheesh! I never knew hair removal, microdermabrasion, and skin rejuvenation cost so darned much.

Starlord on 2007-06-02:
WTG, ejack.
ars412 on 2007-06-02:
I appreciate most of your comments about contacting the police and legal assistance. I do have legal counsel. She has been writing letters of my behalf. In one letter she tells ALC: “It is readily apparent that your company has engaged in deceptive and fraudulent conduct in violation of the Pennsylvania Unfair Trade Practices and Consumer Protection Law.”

Unfortunately, they say and do just enough to keep out of trouble with the law. Also not many people have spoken up about this, so for now it is my word against theirs. Because the ALC has done this so many times, they refuse to budge.

The only way to resolve this would be with a lawsuit. But a lawsuit would cost me as much if not more than the money ALC took from me, which is why I have turned to seeking help from people online.

Let me reiterate that I never received services from them. Returning my money would cost them nothing.

Believe me, I have thought about accepting their services, rhondam. It would be a lot easier. That’s exactly what they want. And considering how dangerous this procedure can be, going back to a company that uses deceit as a major tactic in selling what can be very dangerous would be the dumbest thing I can do.
twizzler766 on 2007-06-17:
I am really sorry for what you went through. I had an issue with this company myself and I truly hope that more people find out about how conniving they are...
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Excellent Service
Posted by on
FREMONT, CALIFORNIA -- I have been a repeat customer of American Laser Center in
Fremont, CA. They treat you like Royal Blood in a fabulous
Spa setting. The products are excellent - but the Service is
Outstanding!!
     
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madconsumer on 2011-02-18:
please let is known your hair color, skin color, and what services you are having done. laser treatments do not work on many skin colors and hair colors.

you would one of very few that are having positive results.
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My Experience With American Laser Center Fremont
Posted by on
I just read way too many complains about American Laser Center which got me disappointed and made me write this review. I guess it just depends on the location one is visiting. I have been visiting American Laser Center in Fremont and so far I am loving it. The staff is extremely nice and professional. Schedualing is also very flexible. And as far as my hair removal treatment, its going great. I am doing hair removal for my legs and under arms. I have only been through three treatments and I already see a difference. The hair has gotten very thin and comes out far apart. Not just me but my sister is also one of their clients who has done five treament of hair removal on her lags and has seen great results. I also recommended two of my co-workers who will soon be one of American Laser Center client. So like I said it just depends on the location one is visiting. I can assure that American Laser Center in Fremont would be a great choice for a person who is not comfortable and undecided about hair removal in American Laser Center.
     
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Alain on 2010-10-12:
It's always good to see a compliment and thank you for taking the time to write it. If a company has given you a good product, service, or experience we're always happy to hear about it!
SharonLB45 on 2011-10-18:
AGREED!! I get it that people love to complain but I am thrilled with my service and haven't had any issues with this company. I did the laser hair removal and velashape with OUTSTANDING results, literally lifechanging. Forget the bad reveiws I put my stamp of approval on this company!
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Refund Wanted
Posted by on
I won $300 worth of treatment.....Boy was I lucky!!
I completed and signed papers to get the treatment financed. I later rec'd a denial letter. "We are unable to grant financing. OK No problem. I can't afford the treatment so I let it go. I get a call from the finance co. for a payment. I explained to them that they denied the financing. They said OK, I'll note the account. Two years later I get a collection letter saying I owed over $2000.00. American Laser received money from Care Credit Plus (the sister company). They paid ALC over $1200.00 the balance is interest. They never connected me and informed me that they received the money. I contact ALC and was told that I needed to contact Care Credit. They intentionally received the money and kept it. In my book that is theft. I am hoping that they will pay me the money they received in hopes that Credit Care will waive the interest under the circumstances or pay me the full $2,000.00 so that I can pay the finance company and get this off of my credit. I'll come back and let you know how it works out. I have contacted an attorney and have him on standby if they don't want to refund the money the rec'd and kept a secret.
     
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Helpful on 2010-09-16:
I would be interested in knowing how this turns out.

The "red flag" comes immediately when you state you "won" $300 worth of treatments and then filled out financing paperwork to "pay" for the treatment. Are you sure you knew what you were doing or what you were signing? I'd start by requesting, certified and in writing, a copy of the financing paperwork and any agreement that ALC claims they have. Don't delay, as you only have a short time frame to do it in.

Ultimately, you'll want to reference the Fair Debt Collections Act and the Fair Debt Reporting Act. Ultimately, if you've signed an agreement to pay and signed paperwork accepting the loan amount, you may be stuck. This is where an attorney will be better at instructing you. If not, you have a limited amount of time to dispute the debt and have it flagged or removed from your credit reports.

Best of luck and, again, keep us informed.
jktshff1 on 2010-09-16:
In addition, get your lawyer on them and tell him/her to include his/her fees in the deal to settle.
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Consumer beware
Posted by on
Hello everyone,

Just wanted you guys to know to be careful when dealing with Americal Laser Centers. I went to sign up for a laser hair removal package treatment and they asked me for $300 deposit before my first treatment, but before my first appointment (which was in 7 days after paying deposit), I found out that I am pregnant, so I couldn't do it. I went back to cancel it and get $300 refund - but they said that they have $300 cancellation fee, so I will not be refunded!!! I was fighting it with their corporate office and with BBB with no results. So, I basically paid $300 in nowhere and did not get any service.

So, unless you are ABSOLUTELY sure that you want to finish your treatment - do not sign up with them!!
Also, I would look look for a health insurance that might cover some of the hair removal cost if it causes any health problems- for example, ingrown hair.
Here is a good site I used to find my insurance (click on the thumbnail on the page to go to the site):
http://now. getadeal. us/health/Health-Quote-Insider-Offer

Thanks for reading and good luck!

     
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Skye on 2010-09-04:
What did your contract say about cancellations? Does it say there is a $300.00 cancellation fee?

Congratulations on your pregnancy!
leet60 on 2010-09-04:
You should sit down with the owner and determine if you are able to have the service performed after your pregnancy. At least you would get use of your deposit.
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Deceived, Ignored & thoroughly disgusted
Posted by on
SOUTHFIELD, MICHIGAN -- This is a warning to everyone who even considers using American Laser Centers. DO NOT DO IT! The company DOES NOT stand behind their guarantee. They will drag you through needless laser sessions, increase the sessions and increase the heat on the lasers. All the while making excuses such as "the technician didn't know what she was doing, are you tanning? or my favorite "yes, we are taking care of the paperwork for you - we know you are a non-responder". Yes, they have a technical term for those of us who the laser doesn't work on.
It took me YEARS to get the company to respond. I would leave messages with their customer service (ha, now that's a great name for someone who doesn't forward the messages), the customer service reps would say that their area manager would contact me in a day. Which on 6 different occasions never occurred.
I finally contacted an attorney and had to take them to court. I would suggest that each a everyone of you who have been deceived by this company take this step because you will never get them to respond.
If you are in Michigan, my attorney is Thomas White in Belleville, Mi and he's well aware of what this company is doing.
Cut your losses and take them to court.
If you haven't done business with American Laser Centers - DON'T.

     
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Ineffective service, unreasonable company, poor customer service
Posted by on
SPOKANE, WASHINGTON -- I have been receiving laser hair removal from American Laser Centers for about two years. In this time I have had very poor results, only about a 30%-40% decrease in hair growth. I would continue to have the treatments done, however the location I went to closed down and the next closest location is over 250 miles away. I called to ask if American Laser Centers had a local company that would be taking over their clients or if they would issue a partial refund so I could have to procedures finished somewhere nearby and the told me the only option was to have the procedures finished at a different location. I explained that I would not have signed up for their services if the clinic was that far away. I think it is very unreasonable for American Laser Centers to expect customers to travel over 500 miles round trip for a procedure. The regional manager that I spoke with about this matter was also very rude. They raised their voice and was very short with me and hung up on me before I had asked all my questions. I did not yell or curse during the call, so there was no reason for that behavior. I am extremely disappointed and displeased with the handling of this situation by American Laser Centers.
     
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Shady business practices, No refund
Posted by on
ORLANDO, FLORIDA -- I've been undergoing treatment for laser hair removal for 3 YEARS and have had 0% success. In March of 2007 I was told I'd "won" a $300 gift certificate for laser hair removal from American Laser Center. I went to the free consultation, and was offered almost 50% off the normal price for a treatment on the bikini area. Seemed too good to be true, and now I know that it was. The package I purchased was for 6 treatments and I was told that even though I'm strawberry blond, it would work-- guaranteed. Beyond that, I was told, if hair did grow back at any time in the following 2 years after my 6th treatment I could return for further treatment at no cost. But now 3 years later, I have one appointment left in my 2 year guarantee, and I've continued to be treated this entire time. I've seen 0% reduction!!! When I asked for a refund I was told it wasn't company policy (even though that's not specified in ANY of the paperwork I signed), but instead I could continue to be treated for $50/per 30 minute session. I feel completely helpless, and I'm totally out over $1k. I've asked to speak to the Regional Manager, but was told that she would give me the same information. DO NOT PURCHASE SERVICES FROM THIS COMPANY AT ANY LOCATION!
     
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Anonymous on 2010-03-10:
It doesn't work for every body and the location can do nothing about that. Now, does your guarantee happen to be in writing? Unless it is, you are pretty much stuck.
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