WESTMONT, ILLINOIS -- I also went to American Laser and they will not give me a refund. I had a c-section 3 months before and was in intense pain over their attempt. They kept saying it should be fine even though I was crying. Finally the girl stopped. I went to my doctor and my ob said to wait at least 1 year and my primary care doctor said I am not a candidate for this procedure. Even with 2 doctor notes stating that I am not a candidate, they still are not giving me a refund. I would like to join the lawsuit and I also know of another person too. They also refused to give me my medical records. Perhaps this is a medical malpractice issue too since they ignored me?
TAMPA, FLORIDA -- Don't bother getting treatment and save your money. There really is no warranty since the treatments did not work for me or my wife. They will tell you that you are a perfect candidate and the treatments do not hurt. All are false!! They will treat you nice in the room and do not seem to keep their employees since you have different treatments and they have the laser turned down low so you really do not get the response you could have possibly received and are too worried about "burning" you but you get "burnt" anyway with the price.
HOUSTON, VIRGINIA -- This is actually written on my mother's behalf. She went in 3 years ago to have full face laser and she was told laser would even take care of coarse white hairs (that was a lie)!!!! My mother prepaid over $2,000. Not only did 16 sessions not work she was scarred on her face. We tried to get her $ back but impossible unless you sue them!!!! They offered her 3 microderm for her scars (did not help at all). They were very rude to her. They told her that they couldn't work a miracle and couldn't do anything else.
DEARBORN, MICHIGAN -- As a patient in the Dearborn facility, I was extremely disappointed and learned a very expensive mistake. To schedule an appointment was like pulling teeth and upon arrival of the scheduled time, it was delayed to 30 minutes or 15 minutes with an additional delay of 15 to 30 minutes more without being informed. To be placed in the waiting list, was another issue, the management or scheduler has a list of clients that are of more priority and was not fair in letting other clients know of availability. I started my procedure in December 2008 and it is now March 2009 and still no results.
The cream that was given to me to be used along with the procedure irritated my skin and gave me ringworm. I consulted a dermatologist and informed the management of the irritation but they did not offer a separate cream to help the irritation.
With the inconvenience of constantly waiting and seeing no results, I requested to be moved to different facility because I couldn't tolerate the unprofessionalism and very poor customer service. Save your money and get chemical peels or plastic surgery, you will get better results.
DALLAS, TEXAS -- I went to American Laser Center of Dallas. When I signed up, I was told it would take six sessions with two years to go back if any came back after the six sessions. When I asked how others had treatments I was told just about everyone sees great and immediate results and I would too. It has now been three years.
Often I would have to wait for treatments because they were running late. During that time, I overheard the technicians discussing a burn on another client. One of the girls accidentally switched the numbers on the laser. When the client's phone call was returned they mentioned that she flinched causing the burn. Over the three years, I had minimal results on my lip and eyebrows and absolutely no results on my underarms. I was also burned five times and now have scars from it.
I went in for my last treatment and asked for a refund. I was told it would be sent to medical and I would hear back in one week. She also mentioned since she could see results it would probably go my way. Two weeks later, I called to find out what medical said. They forgot to send it. A month later, I called again. After leaving multiple messages I finally got someone live. She promised to call me back that day. Another two weeks, they offer me repurchasing the package for half-price for six more treatments. $3,000 for nothing but scars. Go anywhere but American Laser Center of Dallas.
ROYAL OAK, MICHIGAN -- I have purchased many types of treatments at ALC, including hair removal, vela shape, and microdermabrasion. I am putting this out there to let everyone know that I was electrocuted while getting a vela shape treatment. Not only was I surprised that the equipment shocked me, but what was more shocking is how the company handled it!!
I was shocked during one treatment--the electricity went down my leg and out my foot. I did not suffer any burns, but my leg was numb for 4 hours after. The manager in the office reassured me that they would get a new machine and I should come back the next day. VERY RELUCTANTLY, I went back the next day. They reassured me it was a new machine and that they used it on several people that morning. Unbelievably, I got shocked AGAIN during this treatment!! Come to find out they had only used the small attachment on other clients, had not replaced the machine, and used it on me again!!
They apologized and that was it. No free services offered, no peace of mind that this was not going to happen again. I didn't get any satisfaction from the management at the office--so I decided to call corporate. The customer service representative had the audacity to say, "Well, if there weren't any burns and no photographs taken of the affected area, then there is really no evidence that it happened, is there? So what exactly do you want us to do for you?" Can you believe this!!!??? Because I still can't. I have no idea what my next move is going to be.
MIAMI -- I have purchased about every possible treatment American Laser offers and am ecstatic with the results of the Skin Rejuvenation Treatments. I really feel and see myself as 10 years younger and proven by all the compliments I receive by friends, acquaintances and strangers! In addition, I began with Full Body Laser Hair Removal. I attest after 10 years of electrolysis treatments that laser is the way to go. I am extremely satisfied with the facial hair removal laser treatments and definitely much less painful than electrolysis.
Furthermore, Miami Beach center of American Laser has recruited a great team of professional, courteous and competent physician assistants and aestheticians which can make each visit worth the investment. Thanks Melissa and your team at Miami Beach!
MIAMI, NEW YORK, CALIFORNIA -- Stay away from American Laser. They are nice to you, until you buy their packages of treatments, after that they are a big zero in customer service including their 1877 number. I was getting foto facials and they ruined my face! Be aware, that they do not care if you're taking legal procedure against them.
Not only I bought $5000 worth of treatments (at this point I didn't know how bad they were) no one has called me back to fix the mistake the made and it's now been over 1 year and I'm still trying to get someone to fix this problem. Unfortunately, I am stuck with a big white spot on my face, my dermatologist said they killed my pigmentation (the color of my skin) and the color will never come back. My face is ruined because of America laser.
Not only that, but the laser hair removal service promises you hair removal and I still have hair after 2 yrs and I'm not a hairy person! I've been to 3 different clinics and one is worse than the other. Miami, New York, North California. Do not buy anything from American Laser Nationwide.
American Laser Centers sells expensive packages for hair removal and then treats you terribly! After receiving seven treatments I have noticed almost no hair loss and ended up with significant scarring on my legs. There has been no concession made by the company AT ALL! The "manager" that looked at my legs insulted me and made me feel to blame for the scarring. She didn't not listen to my complaints at all. There is a high staff turnover because of the instability and poor business practices. There was no consistency in treatment and the staff did not even document treatments they sold me! This place is a mess. DO NOT LET YOUR SKIN BE BURNED!
SUGAR LAND, TEXAS -- First I want to make it clear this is the first time I have ever ever written a complaint against anyone. I am an extremely rational person and never want to point fingers and people and always try to resolve matters with others. I have been writing this complaint against American Laser Center on every place where I can write a review. I truly want to reach all consumers and warn them. I really want to warn everyone because I do not want them to be put in a compromising position and get ripped off.
The sales people at this place are extremely deceptive. Please please do not think you are getting a good deal or that they are doing a "special". Basically they give different prices to different people depending on how much they think you can pay. I'm sorry this is America, I thought we are supposed to have fixed prices.
Do not trust a place where you have to negotiate pricing! They will sit there with you and knock off prices off of each item with you to make it seem like they are knocking off so much money! I fell for that because the individual sits there with you and is like I will take this much off of this and this much off of the TOTAL! I remember I was sooo impressed, but of course the price are inflated then discounted.
Well the main reason while I am extremely upset is as follows. Two of my friends and myself signed on to get packages (comprising different areas we wanted to do). Basically Friend A was given a price and Friend B wanted to do the same thing as Friend A and two ladies at the SAME LOCATION gave Friend A a price that was $2,000 more than Friend B for the EXACT SAME PACKAGE! Friend B ended up going for something else, but the point is she was OFFERED a price $2,000 than Friend A because she was able to negotiate it down! So PLEASE beware. I mean if it was a couple hundred dollars... okay I understand... but $2,000 is in no way justifiable.
I signed on to get a deal and paid them 2,000 (which was so stupid of me, I was too trusting of the sales lady but she was very very pushy). But when I learned of what happened to my two friends I wanted to pull out of it! So I called repeatedly to get a refund, because I had not even started services. The individual who said she would "take care" of my issue never ever called me back to update me on the status so I had to call her constantly. I was very nice about the situation and never ever shouted or was rude to her in any way. I do not think you have to be rude with someone to get what you want. Well this individual there (I won't say names) was EXTREMELY RUDE to me.
I tried to get refunded before I even began services because I do NOT want to deal with such conniving sneaky sales people. She denied me a refund (I didn't even go in FOR ANY treatments). I mean can you believe she wanted to keep my 2,000 for NOTHING? She kept trying convince me to come in for treatment but there is no way I want to have anything to do with this company. I would rather pay more money but know the value of what I am getting. And KNOW the next person coming in the door won't be getting the package I got for 2,000 less because they "negotiated" with the sales person.
Well when I keep trying to explain to "this individual" the situation how she and another individual gave each of my friends prices for the EXACT same package that differed by TWO THOUSAND DOLLARS she kept denying it and flipped out on me... She was VERY RUDE and hung up on my FACE! Can you believe a manager HUNG UP on my face? How is that in any way business etiquette? I am the one who is supposed to be giving them attitude and I did not. So yeah right then I called my credit card company to dispute the claim. I got my money back from my credit card company.
So please please BE CAREFUL! They try to act suppppppppper sweet as if they will "work with you" to figure out how to finance your package. Do not fall into the trap of Care Credit. If for some reason you still do want to go for a consultation do not feel pressured to sign anything at all. Do not do it. Honestly research this place on Google, I am not just one person who is complaining.
Please do not take my warning lightly. I am taking time out of my day to write this to let everyone know what happened to me and my friends. I am honestly trying to warn people from giving their hard earned money to such a deceptive company. We all work hard and if we want to do something like this it should be with a company who values their customers and American Laser Center does not.