TAMPA, FLORIDA -- Don't bother getting treatment and save your money. There really is no warranty since the treatments did not work for me or my wife. They will tell you that you are a perfect candidate and the treatments do not hurt. All are false!! They will treat you nice in the room and do not seem to keep their employees since you have different treatments and they have the laser turned down low so you really do not get the response you could have possibly received and are too worried about "burning" you but you get "burnt" anyway with the price.
HOUSTON, VIRGINIA -- This is actually written on my mother's behalf. She went in 3 years ago to have full face laser and she was told laser would even take care of coarse white hairs (that was a lie)!!!! My mother prepaid over $2,000. Not only did 16 sessions not work she was scarred on her face. We tried to get her $ back but impossible unless you sue them!!!! They offered her 3 microderm for her scars (did not help at all). They were very rude to her. They told her that they couldn't work a miracle and couldn't do anything else.
DEARBORN, MICHIGAN -- As a patient in the Dearborn facility, I was extremely disappointed and learned a very expensive mistake. To schedule an appointment was like pulling teeth and upon arrival of the scheduled time, it was delayed to 30 minutes or 15 minutes with an additional delay of 15 to 30 minutes more without being informed. To be placed in the waiting list, was another issue, the management or scheduler has a list of clients that are of more priority and was not fair in letting other clients know of availability. I started my procedure in December 2008 and it is now March 2009 and still no results.
The cream that was given to me to be used along with the procedure irritated my skin and gave me ringworm. I consulted a dermatologist and informed the management of the irritation but they did not offer a separate cream to help the irritation.
With the inconvenience of constantly waiting and seeing no results, I requested to be moved to different facility because I couldn't tolerate the unprofessionalism and very poor customer service. Save your money and get chemical peels or plastic surgery, you will get better results.
DALLAS, TEXAS -- I went to American Laser Center of Dallas. When I signed up, I was told it would take six sessions with two years to go back if any came back after the six sessions. When I asked how others had treatments I was told just about everyone sees great and immediate results and I would too. It has now been three years.
Often I would have to wait for treatments because they were running late. During that time, I overheard the technicians discussing a burn on another client. One of the girls accidentally switched the numbers on the laser. When the client's phone call was returned they mentioned that she flinched causing the burn. Over the three years, I had minimal results on my lip and eyebrows and absolutely no results on my underarms. I was also burned five times and now have scars from it.
I went in for my last treatment and asked for a refund. I was told it would be sent to medical and I would hear back in one week. She also mentioned since she could see results it would probably go my way. Two weeks later, I called to find out what medical said. They forgot to send it. A month later, I called again. After leaving multiple messages I finally got someone live. She promised to call me back that day. Another two weeks, they offer me repurchasing the package for half-price for six more treatments. $3,000 for nothing but scars. Go anywhere but American Laser Center of Dallas.
ROYAL OAK, MICHIGAN -- I have purchased many types of treatments at ALC, including hair removal, vela shape, and microdermabrasion. I am putting this out there to let everyone know that I was electrocuted while getting a vela shape treatment. Not only was I surprised that the equipment shocked me, but what was more shocking is how the company handled it!!
I was shocked during one treatment--the electricity went down my leg and out my foot. I did not suffer any burns, but my leg was numb for 4 hours after. The manager in the office reassured me that they would get a new machine and I should come back the next day. VERY RELUCTANTLY, I went back the next day. They reassured me it was a new machine and that they used it on several people that morning. Unbelievably, I got shocked AGAIN during this treatment!! Come to find out they had only used the small attachment on other clients, had not replaced the machine, and used it on me again!!
They apologized and that was it. No free services offered, no peace of mind that this was not going to happen again. I didn't get any satisfaction from the management at the office--so I decided to call corporate. The customer service representative had the audacity to say, "Well, if there weren't any burns and no photographs taken of the affected area, then there is really no evidence that it happened, is there? So what exactly do you want us to do for you?" Can you believe this!!!??? Because I still can't. I have no idea what my next move is going to be.
MIAMI -- I have purchased about every possible treatment American Laser offers and am ecstatic with the results of the Skin Rejuvenation Treatments. I really feel and see myself as 10 years younger and proven by all the compliments I receive by friends, acquaintances and strangers! In addition, I began with Full Body Laser Hair Removal. I attest after 10 years of electrolysis treatments that laser is the way to go. I am extremely satisfied with the facial hair removal laser treatments and definitely much less painful than electrolysis.
Furthermore, Miami Beach center of American Laser has recruited a great team of professional, courteous and competent physician assistants and aestheticians which can make each visit worth the investment. Thanks Melissa and your team at Miami Beach!
WEST SPRINGFIELD, MASSACHUSETTS -- Scarred and Scared. BEWARE!!!!!! I was so happy when I received a phone call from American Laser Centers stating that I had won $300 worth of laser hair removal. I went in the next day to “just to talk” with someone about my winnings and this conniving woman told me that if I didn't purchase one of their packages right there and then, that the offer was going to be null and void. I felt cornered and unsure of this major financial commitment seeing how I was still in school, so I wanted to go home to talk it over with my mother.
She assured me that the procedure was quick, painless, and will be worth the investment for never having to shave again. I told her that even with the $300 I "won" I could never afford the total she showed me. As a favor, she told me that she would give me an additional discount to knock the price down to $1000 and she would sign me up for the Customer Care Credit Card so I wouldn't have to pay it all up front. I found out that anyone who fills out their name, address, and phone number will “win” which I was never told. Although, I was told that there was a doctor that oversees the office.
Later, I found out that he comes a few times a year to keep up appearances, but really the company pays them for their status to make it look more legitimate. Unfortunately I found all this out later and I did sign the papers but if I would have known what was to come, I would have started running far away from there.
I started going to treatments and I could tell right away that the staff had no idea what they were doing. It seemed as though staff members were coming and going quite regularly, while the conniving woman I mentioned was always coming and going from Dunkin Donuts. Whenever I was in the office, I was usually waiting anywhere from ten to forty minutes for my treatment. I had to sit in the waiting room on more than one occasion listening to her personal and unprofessional phone calls. When the phone calls were professional she would make it sound like it was "so busy" in the office when it wasn't.
Numerous times, I would come in for an appointment and they would tell me that they only had time to treat one of my areas because of booking and time issues. One time, I waited in the waiting room for so long that she offered me three Micro-derm Abrasion treatments because I wanted to leave. Nice gesture I guess, but I just wanted what I paid for. The next time I went in for my appointment, this one staff member was taking too long on a patient so the manager started to reprimand her in front of me to the point where this staff member (**) began to cry.
I was surprised by their unprofessionalism, but in my opinion these were minor problems. In the beginning, my actual treatments were pretty "average". The process took anywhere from 45 minutes to an hour and the laser didn't hurt. As I was approaching my 4th and 5th treatment and I was still not noticing any hair loss, they told me that they were going to do "double passes" with the laser (meaning that they would go over the treated area twice with the laser). When that didn't work and I still wasn't really seeing much hair loss, I was told that I was going to have a “double pass” with the stronger laser.
A staff member named ** treated me that day and she was very rude and also unprofessional. She was in a hurry and basically told me that she need to turn the laser up to a higher temperature because I wasn't seeing results. The laser felt hot on my skin but she told me that I just had to deal with it if I wanted to have all the hair gone. But finally she turn down the setting and she finished my treatment at a lower temperature.
Yesterday on January 18th, 2008, I went to my appointment unaware of what was to come. Another new and seemingly friendly staff member greeted me and began my treatment. Right away, the laser was hot! Actually, I even jumped and experienced muscle spasms from the laser hurting me from being so hot. I asked her to turn down the setting and she said that that was the setting from my last appointment. I told her that it was too hot and in all my other treatments except for the last, it never was that hot.
She began to tell me how well "trained" she was and all the hours of experience she had doing this. I told her my experience from my last treatment and how it was too hot and she had to turn it down and that I wanted her to do the same. She told me that that was the reason why I wasn't seeing hair loss, because it wasn't hot enough. When she got to my stomach, I pleaded with her to really turn it down because it hurt so bad. She told me that my skin wasn't even turning red and she had plenty of gel to cool the skin.
Once she started to do the “double pass” on that same part, I demanded for her to turn it down. I told her how much it was hurting and she told me that it was because she was going over my hip bone (which wasn't even part of my treatment). She even suggested that the reason why I was being so sensitive was because, "Sometimes around one cycle, your skin gets more sensitive." Well, that wasn't true in my case. When she started to do my back, I had to tell her again that I was in pain. She told me to, "try not to think about it!" That is pretty hard to do when I was getting burned.
It may be because of the protective glasses she was wearing, but she should have seen that my skin was red! Perhaps, because she did notice what she was doing to me, she did turn the setting down. While she finished up, I told her how sore the area was and how none of my other treatments were like that. I couldn't wait to get out of there. I needed to go home to put ice on my skin. As I was driving home, it hurt to press my back against the driver's seat.
As I was looking as these red marks, I realized that the whole time I was sitting there getting burned. I felt so violated! I waited until my mother got home so that she could look at my back and sure enough, there were burn marks in that area too that were in the shape of the laser device. My mother took pictures so that I could see and I was so upset. I called and left a message and I am still waiting for someone to call me back. I also called the main corporate number and of course, there was no answer so I had to leave a message. I will never set foot into another American Laser Centers office.
I am certainly too afraid to finish my treatments and since I still have no hair loss, I would like my money back. I understand that I signed a paper saying that they don't give refunds but under these circumstances, I had no idea that I had to be burned to get the hair loss. That was not in the contract. I have pictures of the MULTIPLE burns, if anyone would like to see them.
I do not want to have to sue and I am not asking for any pain and suffering compensation. I would just like my money back. I don't think that it too much to ask, especially when I will having scarring from this and who knows what other possible internal injuries (God forbid). I am a school teacher who just wanted to feel better about herself. I would have never even had this procedure done if I didn't "win" $300. I want to get my story heard so that this doesn't happen to anyone else.
SUGAR LAND, TEXAS -- First I want to make it clear this is the first time I have ever ever written a complaint against anyone. I am an extremely rational person and never want to point fingers and people and always try to resolve matters with others. I have been writing this complaint against American Laser Center on every place where I can write a review. I truly want to reach all consumers and warn them. I really want to warn everyone because I do not want them to be put in a compromising position and get ripped off.
The sales people at this place are extremely deceptive. Please please do not think you are getting a good deal or that they are doing a "special". Basically they give different prices to different people depending on how much they think you can pay. I'm sorry this is America, I thought we are supposed to have fixed prices.
Do not trust a place where you have to negotiate pricing! They will sit there with you and knock off prices off of each item with you to make it seem like they are knocking off so much money! I fell for that because the individual sits there with you and is like I will take this much off of this and this much off of the TOTAL! I remember I was sooo impressed, but of course the price are inflated then discounted.
Well the main reason while I am extremely upset is as follows. Two of my friends and myself signed on to get packages (comprising different areas we wanted to do). Basically Friend A was given a price and Friend B wanted to do the same thing as Friend A and two ladies at the SAME LOCATION gave Friend A a price that was $2,000 more than Friend B for the EXACT SAME PACKAGE! Friend B ended up going for something else, but the point is she was OFFERED a price $2,000 than Friend A because she was able to negotiate it down! So PLEASE beware. I mean if it was a couple hundred dollars... okay I understand... but $2,000 is in no way justifiable.
I signed on to get a deal and paid them 2,000 (which was so stupid of me, I was too trusting of the sales lady but she was very very pushy). But when I learned of what happened to my two friends I wanted to pull out of it! So I called repeatedly to get a refund, because I had not even started services. The individual who said she would "take care" of my issue never ever called me back to update me on the status so I had to call her constantly. I was very nice about the situation and never ever shouted or was rude to her in any way. I do not think you have to be rude with someone to get what you want. Well this individual there (I won't say names) was EXTREMELY RUDE to me.
I tried to get refunded before I even began services because I do NOT want to deal with such conniving sneaky sales people. She denied me a refund (I didn't even go in FOR ANY treatments). I mean can you believe she wanted to keep my 2,000 for NOTHING? She kept trying convince me to come in for treatment but there is no way I want to have anything to do with this company. I would rather pay more money but know the value of what I am getting. And KNOW the next person coming in the door won't be getting the package I got for 2,000 less because they "negotiated" with the sales person.
Well when I keep trying to explain to "this individual" the situation how she and another individual gave each of my friends prices for the EXACT same package that differed by TWO THOUSAND DOLLARS she kept denying it and flipped out on me... She was VERY RUDE and hung up on my FACE! Can you believe a manager HUNG UP on my face? How is that in any way business etiquette? I am the one who is supposed to be giving them attitude and I did not. So yeah right then I called my credit card company to dispute the claim. I got my money back from my credit card company.
So please please BE CAREFUL! They try to act suppppppppper sweet as if they will "work with you" to figure out how to finance your package. Do not fall into the trap of Care Credit. If for some reason you still do want to go for a consultation do not feel pressured to sign anything at all. Do not do it. Honestly research this place on Google, I am not just one person who is complaining.
Please do not take my warning lightly. I am taking time out of my day to write this to let everyone know what happened to me and my friends. I am honestly trying to warn people from giving their hard earned money to such a deceptive company. We all work hard and if we want to do something like this it should be with a company who values their customers and American Laser Center does not.