American Musical Supply ripped me off..
ASHLAND, KENTUCKY -- I would like to add my comment on American musical supply.-a company I too USED to Love.
Here is what happened to me when dealing with them.
Keep in mind also I had been a good customer for years.
On apr. 20, 2005 I ordered a custom baseball cap from American musicial supply priced at $10.95 plus $4.95 shipping and handling.total was $15.90.
I paid with Mastercard bank debit card,gave them my number and they said it would ship immediately.
On Sat. apr 23 I received a package-very large and heavy.
inside it was a baseball cap and a very expensive keyboard-which I did NOT order.
On next buissness day-I told them I did not order the item,
they said no problem-just send it back,but I would have to pay for shipping and restocking fees.
I said I would not,since I never ordered the item to begin with.The keyboard could sit,until they agreed to pay shipping and other stocking fees etc,,I NEVER ORDERED THE ITEM.
I Noticed my card was charged the $15.90-nothing else.
In other calls they have hung up on me in the middle of conversation and are generally rude.
They never agreed to pay shipping and I did not hear anything for a while.
ON Friday May 13, I received a call from my bank saying I was in overdraft $918.00-somehow they mangaed to charge my card $918.00 without my knowledge or approval-I only had $18.00 in my account when this happened-now my bank has frozen my account and has penalties piling up and I am in a mess,with any checks for direct deposit being taken by the bank-I am in danger of being evicted this month because I will have no rent money, for an item I never ordered-I never gave anyone at American musical supply any permission to charge my card other than the baseball cap.also 3 days later the original cap I ordered came in another small box-different than the phony order they wrote me up for-I wound up with my cap I ordered plus another cap and keyboard I DID NOT ORDER.
My life is now being turned upside down as the fees are piling up daily on my frozen bank account.
incidentally. I found it very strange that my bank-Fifth Third Bank,would put something like this through-with only $18.00 in the account,when there had never been more than 500 dollars in the account in the 4 years I had it.
American musical supply had no right to send me items I did NOT order, let along charging my card just because they had the number on file.
This same report is now on file with the Better Business Bureau,which I found when checking on their site,has had other complaints on them over the last 3 years.
Also ,like mine, some were unresolved.
Thanks for listening to My experience with them.