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American Signature Furniture

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32 Reviews & Complaints

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Failure to back warranty
Posted by Imtheboss71559 on 10/02/2012
WHITEHALL, PENNSYLVANIA -- Two years ago I purchased a leather sofa and loveseat. When it was purchased the salesperson told it it has a limited lifetime warranty. Well the cable that operates the reclining portion of sofa broke. And now they say because they say its not asf branded furniture, even though it has a tag on it stating made for asf .
There are lots of other furniture places out there, and I will never make another purchase from them!

     
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Posted by Kelly on 2013-02-04:
AS is denying our warranty too! Our sectional sofa is caving in in 3 spots and they said because we moved our warranty is void... We are not done with them! the couch is 2 yrs old.
Posted by usarmycop on 2013-03-15:
Same thing with me will not warranty it even though they own the company that made mine. They also took down my Facebook complaint and blocked me.
Posted by usarmycop on 2013-03-15:
They are denying mine too.
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Quality Furniture & Quality Service
Posted by Pop on 09/08/2007
FT LAUDERDALE, FLORIDA -- 09/08/07 Fort Lauderdale Fl.
Sawgrass Mills Mall-

American Signature Furniture is the place people need to know about if they are looking for Quality Furniture-( workmanship is superior ) Moderate prices - Friendly and Professional Sales Department and Delivery Crew. This was my first experience with this store, I found them on the Web BUT needed to see the
actual merchandise- When I did I was very impressed with there furniture - all quality made. There is such a variety to see in the store and you can browse for hours if you like they do not RUSH you.

After taking your order they discuss the delivery - this is your choice again-
The night before they are scheduled to bring your furniture they call to confirm the time. The delivery is ON TIME, ( no waiting at home all day endlessly )

The drivers are as polite and extremely careful of other home furnishings when entering your home with the new merchandise. The pieces came completely wrapped in blankets and cellophane paper that needed to be removed. After setting up the dresser and attaching the mirror and making sure everything was perfect-and in the location of your choice They leave your home spotless and take with
them all discarded material.

You can be SURE I am writing today to let everyone know what good service from the beginning to the end this company offers. I hope after this review more people will shopthere. You will not be disappointed.

     
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Sales Lied, No Real Return Policy, Poor Quality Furniture And Service
Posted by Meisert on 07/31/2010
SMYRNA, GEORGIA -- Piece of crap. I looked around at several furniture stores and bought this bed because I wanted a "Solid" Wood platform bed with drawers underneath. I asked the sales person twice if it was "Solid" wood which she replied yes it's all "Solid" wood. Apparently even the term "Solid Wood" now has any meaning you want, because when I brought it home took it out of the box the next week I could clearly see each piece I took out was Particle board wrapped in a veneer. This was exactly what I wanted to avoid all along since I know particle board is crap and your lucky to get 5 years out particle furniture without getting lots of nicks and/or other serious damage.

When I tried to assemble the bed a couple of joint pieces were removed for some reason, so I tried to screw them back in only to realize they were left off because the screw holes were stripped already.

I was told by sales the bed had a lifetime warranty on defects of the bed. This was clearly a defect to me. So I called the store to return the bed, only to find out a return could only be done within "7" days of the purchase. That's right only 7 days. I've never heard of such a short return policy.

I talked to manager who would only keep reiterating I could not return it, but they could have a service technician come out and try to fix it or replace defected parts. After explaining the whole story to him and how the genesis of my compliant is really that I was lied to about the product, I realized I was not going to get anywhere.

So now I'm stuck with a piece of junk that they will try to repair. But here's the thing. The defective joints that screw in to hold these very heavy pieces of wood together are just way too small for the job. And so I'm stuck with a poorly built product that maybe they can band-aid together and will later break again.

So bottom line is I would be very cautious about buying anything from ASF. And make sure you inspect and return a bad product immediately since they have a ridiculously short 7 day return policy. I rate both the product and service quality as very low. So be warned. And if the prices are low, it's likely because the quality and service are so bad.
     
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Posted by Alain on 2010-08-01:
All to often a salesperson will say anything to make a sale, true or not. To me, 'solid' means just that and not 'veneer'. Drop a note to the BBB just to make an official record of this.
Posted by Helpful on 2010-08-01:
I would have interpreted what you said as not being veneer as well, but it goes to show the question should have been, "Is this veneer?".
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Do not get the leather warranty!!!
Posted by Ryan-Atlanta on 05/13/2010
SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair for nearly $250. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.


Recently, I discovered a few very deep scratches on the leather of the sofa and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.

I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue.

I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!

     
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Posted by bizzy817 on 2010-05-15:
Well I'm sorry you had such a bad experience, and feel that way... I've working in retail for 3 going on 4yrs and have been working for Value City Furniture(American Sig. Company store) for a month and a half now here in St. Louis, MO. Now I don't know what they teach their sales associates down there, but up here they teach us to never miss lead the customers and give good customer service. first let me say this, when I offer an add on (Leather Protection, Stain Safe, etc), not just doing it to increase my sales to meet my goals. I do it so you can get the most out of it and not have to worry about replacing something within a year because it all messed. So when you're offered an extended service plan do consider it, but only after you know what all it covers. It is the associate's responsibility though to tell you what all it covers and give you a brochure about the things it cover just to assure you of the features and services. A good example the people at Best Buy don't get paid off commission but they still try to get people to but their service plans, and thats because they know things happen and some things are to expensive to be replacing after a year or even a week after you get it. But in our Leather protection brochure it says it covers; Food and Beverage stains, Human and Pet bodily fluids, Rips, Tears, Burns, Ballpoint, Pen ink, and lip stick... I must admit I think it's stupid that they didn't just look at it as a tear or rip tho seeing how a deep scratch is almost practically the same thing. But no I don't just tell my customers anything just to get a sale, that's stupid I would want to walk into a store as a customer and have that happen to me, i am a consumer too. But I can't blame you for not going back after that experience. That's not professional.
Posted by William on 2012-09-14:
Extended Warranty if the stuff was made right you would not need one its ridiculous. Its a shame its a throw away world.
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Terrible
Posted by Jenricher on 06/28/2008
CLAY, NEW YORK -- I went into American Signature in Clay, NY with my family SEVERAL times before deciding on a bedroom set that I really liked. Every time we went in, we were greeting annoyingly by the same salesman and never once did he remember us, even though he spoke with us almost every time we went in. He was obnoxious each time, and always with the same "WELCOME WELCOME WELCOME, what brings the WHOLE family in today?" We were in almost every week for a month. You'd think we at least looked familiar. Well after we kept coming back because I had my heart set on this particular bed set. we spoke in detail with this man about the quality of the furniture. Also about the slanders we found on the internet about the company saying their furniture was junk and fell apart rather quickly, that customer service was terrible, they couldn't get people out to fix what was broken. All he could come back with was that they had corporate lawyers that would take care of that. Then he continued to go on about the quality, and that all of their dressers come with English dove tailing, slats for the beds, dust covers. That we wouldn't find that ANYWHERE in upstate NY. He bashed all of the furniture stores in the area saying their furniture couldn't come close. That dovetailing couldn't be found in this area. Well I will tell you something. I will never walk into that store again. We purchased a beautiful bedroom set at Raymour and Flanigan. The drawers are dovetailed, dust covered, the bed comes with rails AND slats which he said no other place does that. I refuse to pay for junk. The prices in AMerican Signature are low, because their quality is low. They should be shut down for selling junk. I bought better furniture in Big Lots.
     
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Posted by drarer on 2008-07-16:
We purchased 11 pieces of furniture from American Signature - Brandon, Fl on 7/7/08 and were told all pieces were in stock and would be delivered on Friday. Of the 11 pieces purchased in cash and paid in full - 7 pieces were damaged, defective or not delivered. One night stand was not delivered because it was mysteriously not in stock (when I called asking why, they stated they had 199 of those items in stock "not sure why it wasn’t delivered). The swivel chair was not delivered because it was noticeably damaged and was not loaded onto the truck. The $900 armoire, aside from being noticeably chipped and scratched (the chair must have been horrendous if they didn’t notice this damage); it looked as if it was built by 3rd graders. The doors were extremely crooked, the knobs didn’t match up and they would barely close. One of the TV cart's doors was crooked and would not close, as well as, had noticeable scratches. The chaise lounge leather was defective (I was told they would come out a week later to look at it to determine if they would repair it or replace it. What?!?!?!?). I ordered the King size bed and chest of drawers package...I received 2 king size beds and NO chest. (I wish I could fit 2 king size beds in my bedroom...aside form the fact this isn’t Dick Van Dyke and my husband and I sleep in the same bed). After a lengthy and frustrating - what I call a fight - with this store they agreed to credit the price of a night stand and the fictitious delivery fee that they make up. I was somewhat satisfied with this solution. My husband took ANOTHER day off from work for the replacement delivery. The night before the 2nd delivery we received a message stating the armoire and TV cart would not be delivered as it was damaged. After another “fight” with the operations manager of this store (I wasn’t even asking for additional credit. I wanted the chaise replaced with the rest of the furniture. Not repaired.), we agreed that they would come with an empty truck and pick up all of their 2nd hand, less than Salvation Army quality, over-priced furniture and credit my account in full. American Signature’s furniture is not only over priced in comparison to the quality of the furniture (obviously); Their staff has extremely poor customer service skills.
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Terrible Experience - 5 months for delivery
Posted by Rickout on 03/07/2012
MONTGOMERYVILLE, PENNSYLVANIA -- I had ordered a coffee table and end tables at the end of Nov. 2011. At the time, we were told they would be delivered Jan. 4th, 2012. When they didn't come, I called. Turns out they had pushed back the delivery to March 5th, 2012 without notifying us or offering any explanation. March 5th came and went, again with no delivery, no phone call, and no explanation. They now say it will be April 7th. We paid them money for their product all the way back in November and have gotten nothing for it. Nobody will field our complaint. The employees at the store say it isn't their problem. I encourage all to NEVER shop at American Signature.
     
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Posted by clutzycook on 2012-03-07:
Dispute the charge on your CC. Failing that, take them to small claims court.
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Cushion Warranty?! WOW!! I should have walked out then!
Posted by Assucks on 01/02/2011
MOORESTOWN, NEW JERSEY -- I am not a picky nor am I a complainer. Through out the last 20 years while having 4 kids and a cat... I have purchased about 6 different sofas. From just starting out from used furniture from Rent-A-Center, new from: Unclaimed Freight, Levitz, Raymour & Flanigans, due to style change or just an update, never because the furniture wasn't any good... However until I went to American Signature Furniture and purchased the "Magic Camel Sleeper Sofa" August of 2009... I was asked at the time of purchase if I wanted a Cushion Warranty and I remember thinking how odd that question was. I repeated it to the salesman and said really ? I told him, I purchased furniture from cheaper places than this and never had a problem like that, it wasn't a question about the springs in the sofa but the cushions... Well around April/May of 2010 the cushions became completely flat, when you sit, the frame digs into the back of your thighs, I rotate the cushions once a week & let them sit out to regain some firmness and about an hour of sitting on them they're right back to flat again... Cushion Warranty?! I should have walked out then!.!.
     
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Mediocre Quality
Posted by Sf09er on 10/01/2009
MOORESTOWN, NEW JERSEY -- Bought a couch and loveseat from ASF a few months ago. I think they may have pulled a "bait and switch." The quality of the couch which I purchased and picked up didn't seem as well put together as the showroom couches. I suppose you pay for what you get, as I got them at a good price, but they should be upfront about what your buying. When I brought the couches home one of them was missing lower back supports or something and made a weird squeaking noise when you sat on it. Customer service was pretty good. They came buy and a service technician acted like him putting extra cotton in it was gonna fix it, but I didn't agree, so they eventually let me bring it back and swap it. The new one didn't' have the same problem, but still didn't seem as nice as the showroom couch. The foam in the cushions is kinda lacking and loses support after 15 minutes of sitting.

     
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Posted by DD123 on 2010-11-05:
sf09er - THANK YOU!!!!!
It took me forever searching all over town for the sofa and chaise lounge I wanted. Only 3 colors of fabric, so I had to settle on that choice.
The cushions are garbage. A few days after the sofa arrived, I noticed that the foam in the cushions wouldn't 'pop' back up after getting up. I would pass by the couch the next morning, and the foam was still compressed, as if I was still sitting on it.
A week or so later, I went back into the showroom and sat on the floor model for about 30 minutes, I completed some emails, got up from the couch, and the cushion popped right back up like it was supposed to. Not like mine at home!!!
I sought out the store manager and explained that my sofa seemed different than the floor model. I mentioned that 'you get what you pay for'; and, the manager said that they've been in business for years and wouldn't be if they sold bad quality furniture. Yep, hard to argue with that.
When the tech came to replace the cushions, I mentioned that I believed the floor model and the product I received are two different quality pieces. The tech told me that he has heard other customers make the same comment.
The manager made a good point. However, I think I purchased when the quality began to go down, and now that I'm reading the negative comments, I know I'm right. I recommend that persons start writing to their respective Attorney General.
I feel that I have to tell my guests not to 'plop' down on the couch, it sounds like it would crack in half.
I've had the newly installed foam pieces for about 10 months, and they look like pancakes. They simply are of no quality like any other sofa furniture I've ever purchased.
What a mis-lead. I didn't spend a lot of money, but the floor model is clearly made so that it has a sturdy, sell-able quality to it.
Buyer beware!!!!
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Garbage
Posted by Avilikud on 01/29/2013
PHILADELPHIA, PENNSYLVANIA -- We ordered furniture, from American Signature Furniture about 6 months ago. We spent a substantial amount of money and received complete garbage. After weeks of playing phone tag, their manager finally called me back. They agreed to replace our furniture, but would no longer honor the warranty we previously purchased with our initial purchase. During the delivery of our new couch, they tore a piece of leather on one of the legs. Of course we complained, and they showed nothing but disdain for us.

Stay away from these people, do not shop at American Signature Furniture, they're unprofessional and completely rude. I regret ever stepping foot in that store.
     
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Horrible!!!!!
Posted by Colleenmu454 on 12/12/2012
PLYMOUTH MEETING, PENNSYLVANIA -- We bought a new mattress/box-spring and a couch set about 8 months ago. Our mattress has since bubbled and is caving in. Someone came out to look at it and while he was out commented on how bad it was. The company is now saying that they will not cover the warranty and it has been voided. They are claiming it is due to a stain, even though we use the mattress protector!!!! There is nothing they can do! I will NEVER buy from this company again. It may be a bit cheaper, but not worth the hassle!
     
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Posted by At Your Service on 2012-12-13:
The reason for a mattress protector is to protect against stains. It's a very common requirement for all mattress and a source for a variety of complaints on both this site and others.

You don't seem to claim that this proverbial stain doesn't exist; only that you were using a mattress protector. That being the case, the mattress should be stain free, but evidently is not which would indicate it was being used at some point without said protector.

It's a helpful post if for nothing more to remind people to protect their mattress if they intend on utilizing their warranty.

Thanks for the post.
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