Do not get the leather warranty!!!
SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair ... read full review2 Replies - Latest reply on 09/14/2012
I must agree with the two reviews before me. I had my heart set on the Casa Moda collection at American Signature. When I took it out of the box it, too, had nicks, but I ignored them. I took the drawers ... read full review
Quality has gone down
I bought pieces from their Camp Granada line about 1 year ago. I went in the store yesterday (10/14/2010) to purchase more pieces from the same line only to find that the quality has been cut DRASTICALLY. ... read full review3 Replies - Latest reply on 10/14/2010
I won't talk much about their furniture because I haven't personally bought it and from what iv seen and heard about it, I don't plan to ever buy it. If their furniture is as poor quality as the medal bedrails iv BOUGHT TWICE in 3 years time then id avoid American signatures products. My husband and I were sleeping last night when all a sudden our bed rails gave in putting us to the floor. I'm going on the 3rd set of bedrails in just 3 years. My husband and I together don't weight over 330lbs and even if we were up in weight, if these rails were better quality they would hold up for more then a year and a half. The manufactures warranty is up after 1 year so as far as American signature is concerned I'm up the creek with out a paddle by only 2 months. But thanks to Value City Furniture for replacing them at no cost and giving me the option to get a completely different set of rails. 2 Replies - Latest reply on 09/08/2011Add reply
WHITEHALL, PENNSYLVANIA -- Two years ago I purchased a leather sofa and loveseat. When it was purchased the salesperson told it it has a limited lifetime warranty. Well the cable that operates the reclining portion of sofa broke. And now they say because they say its not asf branded furniture, even though it has a tag on it stating made for asf .
3 Replies - Latest reply on 03/15/2013Add reply
There are lots of other furniture places out there, and I will never make another purchase from them!
PLYMOUTH MEETING, PENNSYLVANIA -- We bought a new mattress/box-spring and a couch set about 8 months ago. Our mattress has since bubbled and is caving in. Someone came out to look at it and while he was out commented on how bad it was. The company is now saying that they will not cover the warranty and it has been voided. They are claiming it is due to a stain, even though we use the mattress protector!!!! There is nothing they can do! I will NEVER buy from this company again. It may be a bit cheaper, but not worth the hassle!1 Replies - Latest reply on 12/13/2012Add reply
MOORESTOWN, NEW JERSEY -- I am not a picky nor am I a complainer. Through out the last 20 years while having 4 kids and a cat... I have purchased about 6 different sofas. From just starting out from used furniture from Rent-A-Center, new from: Unclaimed Freight, Levitz, Raymour & Flanigans, due to style change or just an update, never because the furniture wasn't any good... However until I went to American Signature Furniture and purchased the "Magic Camel Sleeper Sofa" August of 2009... I was asked at the time of purchase if I wanted a Cushion Warranty and I remember thinking how odd that question was. I repeated it to the salesman and said really ? I told him, I purchased furniture from cheaper places than this and never had a problem like that, it wasn't a question about the springs in the sofa but the cushions... Well around April/May of 2010 the cushions became completely flat, when you sit, the frame digs into the back of your thighs, I rotate the cushions once a week & let them sit out to regain some firmness and about an hour of sitting on them they're right back to flat again... Cushion Warranty?! I should have walked out then!.!.Add reply
Obnoxious TV Commercials
Do any of you realize how totally obnoxious your TV commercials are? If I had no furniture at all and you were giving it away...I would NOT take advantage of it simply because of the offensive and obnoxious ... read full review7 Replies - Latest reply on 02/17/2013
FT LAUDERDALE, FLORIDA -- 09/08/07 Fort Lauderdale Fl.
Sawgrass Mills Mall-
American Signature Furniture is the place people need to know about if they are looking for Quality Furniture-( workmanship is superior ) Moderate prices - Friendly and Professional Sales Department and Delivery Crew. This was my first experience with this store, I found them on the Web BUT needed to see the
actual merchandise- When I did I was very impressed with there furniture - all quality made. There is such a variety to see in the store and you can browse for hours if you like they do not RUSH you.
After taking your order they discuss the delivery - this is your choice again-
The night before they are scheduled to bring your furniture they call to confirm the time. The delivery is ON TIME, ( no waiting at home all day endlessly )
The drivers are as polite and extremely careful of other home furnishings when entering your home with the new merchandise. The pieces came completely wrapped in blankets and cellophane paper that needed to be removed. After setting up the dresser and attaching the mirror and making sure everything was perfect-and in the location of your choice They leave your home spotless and take with
them all discarded material.
You can be SURE I am writing today to let everyone know what good service from the beginning to the end this company offers. I hope after this review more people will shopthere. You will not be disappointed.
MOORESTOWN, NEW JERSEY -- Bought a couch and loveseat from ASF a few months ago. I think they may have pulled a "bait and switch." The quality of the couch which I purchased and picked up didn't seem as well put together as ... read full review1 Replies - Latest reply on 11/05/2010
CLAY, NEW YORK -- I went into American Signature in Clay, NY with my family SEVERAL times before deciding on a bedroom set that I really liked. Every time we went in, we were greeting annoyingly by the same salesman and ... read full review1 Replies - Latest reply on 07/16/2008
MIAMI, FLORIDA -- I don't even know where to begin with the HORRIBLE experience I've had with this store. I bought my living room and dining room set 6 months ago and it has come with issues from the beginning. The screws ... read full review
ORLANDO, FLORIDA -- Despite numerous negative reviews regarding the whole company (from poor quality furniture, delayed delivery issues, as well as employees on the inside talking about the "make money no matter what" culture). ... read full review1 Replies - Latest reply on 09/04/2013
PHILADELPHIA, PENNSYLVANIA -- I went here about a month and a half ago. I was going to purchase a whole bedroom set and sofas. I signed up for the credit financing and after an hour of entering in my information, the guy told me he entered in the wrong set. I wanted to cancel the whole order and the card, and he told me I had to do so myself.
2 Replies - Latest reply on 07/25/2013Add reply
Yesterday I just found out that someone from this store took my information and stole my identity. The reason I know this is because I never used the credit card that I used to sign this application. Well what do you know? The credit card I used here has been used in various states. Not only was the service bad in the store, but an employee copied my social security number and sold my identity and information. Stay away from this place! I would never recommend anyone buy anything here. Consider this a warning!