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Peeling couch and Loveseat
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- I purchased the Galveston living room set around Thanksgiving of 2013, and I paid for a 7 year warranty. Around January of 2017, I first noticed signs the leather in the couch appeared to be lifting a little. It was quite minor at the time and only in one small place, but I wanted to address it before it got out of hand.
I called ASF and was told to bring pictures. They stated the only thing they could do was issue a store credit towards something else. At this point, I didn't want to pay anything extra, I liked the set, and I just wanted a replacement just as ASF replaced a Galveston recliner that showed signs of cracking a year after I purchased it. ASF no longer carried the Galveston living room set. I was given a store credit and they rescinded it after a disagreement with a manager! Now one from ASF is offering any resolutions other than rudeness and "oh well" attitudes!!

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Poor Service/ Worst Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAND LAKE, FLORIDA -- I purchased a bedroom set months and months ago. I was supposed to receive in July, got pushed Back September, October, now Feb 2022. I call today, spoke to a customer representative name Karen. I did express my frustration to her by explaining to her how mad I was now I have to wait for Feb 22 (which I do not believe) to receive my bedroom. The representative told me straight up "why don't you select something else?" What in the world! You don't talk to people like that. That company is doing already a poor job, and they have the worst customer service ever. That is my first-time purchase something from them, and that's the last. Never and Never Again.

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Poor Customer Service & Poor Product
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- The Stone Crest store in Atlanta has the worst customer service I have ever dealt with. I have been getting the run-around for nearly 4 months just to replace couch cushions in which their own service tech documented as saggy, dropping, and lacks stuffing. Initially when I called in June, they said they could not help me even though I was under warranty since they had replaced my whole couch a year earlier (my whole couch was never replaced, just the cushions).

The first incident was when my chaise broke within 6 months of purchase and I had a tech come fix it in which he put extra brackets to hold it. 6 months later, I noticed the cushions had begun to sink and when you sat on the couch you nearly dropped into it. I asked for replacement cushions and they tried to give me a whole couch which I refused and just accepted the cushions (I did not want a new base because I had already had extra brackets for the broken chaise because who's to say the new base wouldn't just fall apart too).

So when attempting to call again regarding the cushions a whole year later because they had sunk AGAIN I was turned away and told I was taken off the warranty because I had a "full replacement" the year before. Which was NOT true. I never accepted the base, only the cushions which was all I had asked for in the first place. They finally agreed to replace my cushions and I have been getting the runaround since June and it is now the end of September.

If cushions sink twice in such a short time frame then your products are cheap, unsatisfactory, and not well made. I am 130 lbs and rarely have people over so I can attest that this issue with cushions is NOT caused by me. A manager even told me the couch I have, Grey Cordova, was having similar complaints and ended up being recalled and replaced with another version which also contributed to the length of this whole ordeal.

When arriving to my condo they told my guard they had a whole couch + base, not just cushions and when I called dispatch, Alisha, said they could not just give me the cushions (though that is what had been requested and noted on my account since June) and she said they would just be moving on to the next stop. She lied and said my guard would not let them through the gate, she lied and said I turned them away.

I called management and they said they would have dispatch turn them around. I called the driver on the same number he called earlier to inform of his arrival and he said he wasn't the driver and then hung up on me twice after I attempted to call again to see if they were coming back. They never came back.

I have been waiting on replacement cushions for months! I still have a dilapidated couch that is barely even 2 years old. I will never shop with AMF ever again and I will let everyone I know NEVER to purchase their products again. I know they are a subsidiary of Value City and I will also let people know to not purchase there either.

I've made a formal complaint against Alisha and the driver and the store for this mess that happened today and the last 4 months, which has caused me to miss work multiple times waiting around for techs and people to call me back. In addition to the complaints I will be making on Yelp, Google, and any other public site I can find, I will also be filing a complaint with the Better Business Bureau.

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Setting Expectations – Will We Ever Be Done??:
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENNESAW, GEORGIA -- On September 7th we purchased furniture for 3 bedrooms from American Signature. The purchase included a queen canopy bed, dresser, mirror and nightstand for our daughter's room. A king bed, 2 towers, dresser and mirror for our youngest son's room. A king bed, dresser, mirror and nightstand for our oldest son's room. On September 7th we scheduled the delivery of the furniture for October 10th. The carpet was being installed on the 9th. On Tuesday the 7th we called to confirm the delivery for the 10th. That is when we were informed that the delivery truck was full for the 10th and the furniture would be delivered on the 11th.

Also that the drawers for the king bed were back ordered and would not be in until the 29th. You would think giving them a month's notice that our furniture would be the first on the truck and all the pieces would be there, but no. On the up side, they had started a 10% off sale and did give us a $500 credit for 2 of the 3 suits. They did not credit the 3rd because they had already marked it down for a price match.

They delivered the furniture on the 11th. When we inspected the furniture we found that the nightstand in our daughter's room was defective and that they made a large scratch in our hardwood floor in front of her room. The office was closed when I went to call on Saturday, and Sunday the “person” I needed to speak to was not in. Monday I called again and had to leave a message for the delivery manager, but was able to discuss the nightstand. They scheduled someone to come out and look at it the next Wednesday. As far as the floor, I was told the delivery manager would call me back on Tuesday morning.

Tuesday afternoon I called and had to leave another message. Over the next few days I left several more messages. I left 6 messages over a week's time before getting a response. Once I was able to speak to the delivery manager, I was told that they would have a resolution within 48 hours. She asked that I send her a picture of the damage. I texted the picture while I had her on the phone to assure that she received it. She confirmed our conversation by email.

Meanwhile, the store had a representative come to the house to look at the nightstand. He agreed that it was defective and scheduled a replacement to be delivered. I asked that they just bring that with the drawers that were scheduled for the 29th. He set that up and all was well for the delivery. Before he left, I had him look at the damage to the floor. He informed me that would have to be handled by the delivery people.

I waited until Friday to try and contact the delivery people again. Friday was well past the 48 hours. It was then that I was informed that they need to come and see the damage and the furniture that caused the damage in person. I set up for someone to come out on Monday the 27th, and no one showed. After several more messages and a couple of emails, we now have something scheduled for Sunday the 2nd. We'll see if they show this time.

On Wednesday they brought the replacement nightstand and the drawers for the king bed, and believe it or not, they also brought more issues. The nightstand is fine and great, but the drawers don't fit the bed. Again I called the store just to find out that the design of the bed had changed from the time they brought the bed to the time they brought the drawers.

Now the track on the bed that the drawers are supposed to slide on is about 2 inches wide and the opening in the drawers for the track is an inch wide. The only resolution they have is to bring a new bed, but guess what; it's backordered until Nov 21st. They credited us $50 for the aggravation. Maybe I am being ungrateful, but REALLY $50? To be continued…

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DO NOT Shop here
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DULUTH, GEORGIA -- DO NOT shop here or any other location. They lie and frankly do not give a damn. We bought over $11K worth of furniture on 11/24. We were planning closing our new house 12/20 so we told them that was tentative delivery date.

They did not mention that they don't sell their own rugs but only ship third party. So we got an email saying part of our furniture shipped. We had to call to see what shipped as our house was not ready and only construction workers would be there. We tried to get them to stop shipment or change to our current living address. The customer service manager at the store told us to "DEAL WITH IT". Exact words. It is out of their hands. Really? You shipped something when you were not supposed to and without asking and told us to deal with it? I called UPS but they said only the sender can change address. I can't call the sender because it is secret since it is American Signature's third party seller.

After all that was settled they finally delivered our furniture later than scheduled BUT neglected to tell us some items were on back order. OK we bought and paid for, not financed, all our furniture over a month before delivery and it is out of stock. So you don't actually keep people's furniture when they pay for it? And it's not a week or two out of stock, try 4 months!!! On top of that, NO ONE called to tell us, we only found out from the delivery guys.

On delivery, 3 items were damaged. Yes their brand new furniture arrives damaged ALL the time. Not one, not two, but 3 separate pieces. And guess what, all 3 pieces were out of stock so we have to wait another 2 1/2 months.

So our furniture arrives in waves, again NO ONE told us. You pay for all at once, you expect to get all at once. Nope, we are on our 7th scheduled delivery because they constantly call the night before and say that our supposedly delivery will be delayed because it is out of stock. Again, not once, not twice, not three times, but 7 times!!!

And 3 more items came in damaged. One nightstand is on it's third replacement! So we have to keep taking time off work, sit and wait for their 2-4hr time frame only to have damaged furniture or cancelled or no shows! They don't care about your time, only their pocket books!

So we are living in our house, out of boxes because we only got 70% of our furniture so far. Yes I have contact corporate, they don't care and will ignore you. I wrote about my experience on their Facebook page, they removed it and blocked me.

Think again if you want to shop with this company. Read the reviews, read the BBB rating and reviews. DO NOT shop with this business or it's parent company Value City!!!

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Pathetic Furniture & Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TAMPA, FLORIDA -- Bought a love seat 3 1/2 yrs ago which had the common problem with bonded leather that peels off over time. And I was recently at Rooms To Go and the sales guy there said they were the only furniture store that had replaced all furniture with this peeling issue. He also said no other company including AS would do that, and he was right.

Called AS today and the first thing I got was really bad customer service as soon as I mentioned "bonded leather, peeling, & warranty". When I finally got someone they explained peeling is NOT COVERED under their "Pure Promise" warranty. Oh no, it covers just about everything EXCEPT for PEELING! LAME PROMISE DESIGNED TO SCAM.

The lady said AS will give a 40% in store credit in the amount of 40%. I said, "OK. We're looking for family room & kitchen furniture we can put it towards that." But, OH NO, American Signatures' idea of customer service is to also DEMAND you return the DEFECTIVE FURNITURE!! She did explain that they would have someone pick up the furniture so I won't have to do that. Got a manager who was just as bad but better trained at the whole scam & deception routine. Honestly, why would they want bad furniture? Obviously, never setting foot in an American Signature Furniture store again.

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Mislead to Buy Insurance for Bad Quality Sofas
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- WATCH OUT!!! Horrible experience buying a sofa set from American Signature Furniture. I purchased the fabric protection plan and my leather sofas are deteriorating and they don't cover this even though I am within the insurance time period. I would not recommend this brand to anyone. The insurance told me that they only cover non-seating areas. Does that make any sense?

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Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DULUTH, GEORGIA -- I purchased a sofa and a sofa bed at American Signature several years ago. On the sofa's cushion, the fabric at edge trimming cord of the cushion starting coming apart (the stitches were coming off). The cushion was replaced. I also reported back to American Signature about the other cushion that same thing started happening several months later to the other cushion. I went back to claim another repair or replacement. Then, they told me that they could not do anything about the problem because my fabric warranty has already expired.

About the sofa bed, a few months after purchase, the cushions were not aligned evenly. One was higher than the other, and a year later I found out that it was due to the wood structure collapsed on the right side. It was down a few inches lower than the left side. I was naive and could not understand why my couch was like that. I went back to American Signature to have the sofa bed checked out because the folding bed would open up.

The repairman came to check it out and that's when I found out that the structure of the sofa bed has collapsed and it was interfering with the folding bed. American Signature refused to replace the sofa bed since I have not purchase extended warranty for fabric or structure. They gave the website of the sofa bed manufacturer, but I could not locate that the phone number and address of that business.

My advice, be careful when you purchase at American Signature certain furniture. I purchased a bedroom set that was made of excellent wood and excellent craftsmanship (very pleased and happy with the bedroom set) and very disappointed about the sofa bed. Watch out the sofa beds!!!

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Loveseat and Couch
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MADISON, TENNESSEE -- On 1-22-15 brought a loveseat and couch from American Signature. Total junk. It took a week to get it delivered. About 2 weeks after I got it, I noticed the loveseat arm was almost flat compared to the other arm. I called them to ask them about it and customer service (**) was very rude and unprofessional. The manager was even worse. He scheduled me an appointment for the repair guy to come out and fix it a week later. I took off from work to meet him and they called one hour before he was suppose to come and cancelled.

I called them and of course I got (**) as rude as ever. She said she would call back tomorrow and reschedule. If she does not I will go to the Better Business Bureau. I was told by the manager they have a lot of furniture repairs. That is not good. I will not buy from this store again. Not very good quality furniture. I did not do my research, PLEASE DO YOURS BEFORE BUYING!

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American Signature Furniture is Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUNRISE, FLORIDA -- DO NOT BUY FURNITURE FROM THIS PLACE!!! American Signature Furniture is horrible. They sold me a sectional couch which I was told was leather. I also purchased the 7 year extended protection warranty. The sofa has 4 recliners built in. 2 years later and the couch is falling apart. 3 of the 4 recliners do not work. They say that isn't covered under the warranty. Staples that hold this piece of junk together are falling out, also not covered. The non-leather is falling apart, not covered. The padding in the seats is flat and you can feel the bars and frame, very uncomfortable, also not covered.

When called about this they turn you over to a warranty company they are also no help. When I called American Signature back to talk to a manager he couldn't be reached. When he finally called me back, after a song and dance about how I should have lied to the warranty company, he told me that American Signature Furniture would do NOTHING to make this right. DO NOT BUY FROM AMERICAN SIGNATURE FURNITURE!!!

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American Signature Furniture Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 30 ratings and
54 reviews & complaints.
Contact Information:
American Signature Furniture
4300 E. 5th Avenue
Columbus, OH 43235
888-751-8553 (ph)
www.americansignaturefurniture.com
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