MIAMI, FLORIDA -- I don't even know where to begin with the HORRIBLE experience I've had with this store. I bought my living room and dining room set 6 months ago and it has come with issues from the beginning. The screws from the dining chairs keep coming off and no matter how hard we screw them in, they still fall. That hasn't been the biggest issue, as I can live with that, no biggie. But the couch is broken.
When I first received the couch I didn't notice right away but a few days later when my son went to sit on the couch, one of the seats completely sunk in. Since I also purchased their insurance plan, I called and had them come fix it. Some guy came and put an extra leg underneath the couch to hold it up. Total ghetto rig.
A week later it broke again. Ughh. They came and picked it up to get it fixed. 3 weeks later my delivery was due but it happened to be a rainy day so they called and asked me if it was OK for them to deliver it the following week. I said fine no problem and let it be. When the following week came around they didn't deliver my furniture. I called them to complain and they said I was supposed to call in another order for delivery. WHAT THE...? At this point I was getting upset so I put in an order for another week later (5 weeks). The day of my delivery they finally brought me my couch.
I was happy to finally have it back but of course this was a VERY short lived happiness once I saw that my couch was UNTOUCHED. They did not fix anything at all. It came back exactly the same way that they took it except that they slightly tore the fabric on the bottom. At this point all I could do was laugh otherwise I was going to snap at one of the delivery guys and truth is, it's not their fault. They took my couch once again and set up my delivery for one week later (following Saturday). The day before my delivery, they called me from the warehouse to ask me what was the exact issue. The day before delivery? Are they kidding me?
When I told them the issue, they guy looked at it and said apparently the entire frame was broken and that they would have to order a new frame, therefore delivery would not be until Wednesday. I blew up on the guy and told him everything I had been through for the past 5-6 months. I told him I can NOT have it delivered on Wednesday because I work and I will not take a day off for their errors. I told them how unsatisfied I was of their service and how I just wanted my money back because I have not even been able to enjoy the couch at all.
The guy apologized and said he would fix it and deliver it PERSONALLY on Wednesday before I leave to work (at 8 am). Today is Tuesday and they just called me to tell me that delivery would be tomorrow between 11 am and 4 pm. NO!!!! I am reporting them to the Better Business Bureau and I am writing a certified letter to their corporate office. I don't even want the stupid couch back. I want my money back and I will go buy another couch somewhere else. I WARN everyone out there.
You definitely need to think twice before making a purchase from them. Yes the furniture looks cute but remember looks can be very deceiving plus never judge a book by its cover. It's not very expensive but for the quality it is a rip off. I paid $1000 for my sofa set and that might not be a whole lot of money for some people but it might be a lot for others. When you go in to purchase their furniture, they will be all nice and professional but once you have purchased something and have an issue then they are no longer the nice and helpful people they were in the beginning. Just BEWARE you have been warned!!!
KENNESAW, GEORGIA -- On September 7th we purchased furniture for 3 bedrooms from American Signature. The purchase included a queen canopy bed, dresser, mirror and nightstand for our daughter's room. A king bed, 2 towers, dresser and mirror for our youngest son's room. A king bed, dresser, mirror and nightstand for our oldest son's room. On September 7th we scheduled the delivery of the furniture for October 10th. The carpet was being installed on the 9th. On Tuesday the 7th we called to confirm the delivery for the 10th. That is when we were informed that the delivery truck was full for the 10th and the furniture would be delivered on the 11th.
Also that the drawers for the king bed were back ordered and would not be in until the 29th. You would think giving them a month's notice that our furniture would be the first on the truck and all the pieces would be there, but no. On the up side, they had started a 10% off sale and did give us a $500 credit for 2 of the 3 suits. They did not credit the 3rd because they had already marked it down for a price match.
They delivered the furniture on the 11th. When we inspected the furniture we found that the nightstand in our daughter's room was defective and that they made a large scratch in our hardwood floor in front of her room. The office was closed when I went to call on Saturday, and Sunday the “person” I needed to speak to was not in. Monday I called again and had to leave a message for the delivery manager, but was able to discuss the nightstand. They scheduled someone to come out and look at it the next Wednesday. As far as the floor, I was told the delivery manager would call me back on Tuesday morning.
Tuesday afternoon I called and had to leave another message. Over the next few days I left several more messages. I left 6 messages over a week's time before getting a response. Once I was able to speak to the delivery manager, I was told that they would have a resolution within 48 hours. She asked that I send her a picture of the damage. I texted the picture while I had her on the phone to assure that she received it. She confirmed our conversation by email.
Meanwhile, the store had a representative come to the house to look at the nightstand. He agreed that it was defective and scheduled a replacement to be delivered. I asked that they just bring that with the drawers that were scheduled for the 29th. He set that up and all was well for the delivery. Before he left, I had him look at the damage to the floor. He informed me that would have to be handled by the delivery people.
I waited until Friday to try and contact the delivery people again. Friday was well past the 48 hours. It was then that I was informed that they need to come and see the damage and the furniture that caused the damage in person. I set up for someone to come out on Monday the 27th, and no one showed. After several more messages and a couple of emails, we now have something scheduled for Sunday the 2nd. We'll see if they show this time.
On Wednesday they brought the replacement nightstand and the drawers for the king bed, and believe it or not, they also brought more issues. The nightstand is fine and great, but the drawers don't fit the bed. Again I called the store just to find out that the design of the bed had changed from the time they brought the bed to the time they brought the drawers.
Now the track on the bed that the drawers are supposed to slide on is about 2 inches wide and the opening in the drawers for the track is an inch wide. The only resolution they have is to bring a new bed, but guess what; it's backordered until Nov 21st. They credited us $50 for the aggravation. Maybe I am being ungrateful, but REALLY $50? To be continued….
BRANDON, FLORIDA -- We went into our local Brandon store several times before deciding to purchase the Table, Chairs, China Cabinet and Buffet set. They tried selling me about three different types of warranties and told me that the $125 delivery fee was well worth it as EVERYTHING is covered if they mess up the furniture.
Well it took FOUR weeks for the table/chairs and China cabinet to arrive, still no Buffet after 6 weeks. When they delivered they left white packing material all over my home and all inside the China cabinet. They told my daughter the two drawers on the China cabinet were sticking because "..It's new furniture and that's what new furniture does" REALLY???
They had HUGE gaping scratches all over the front of the China cabinet (the interior gut keep going on and then slowly coming back on) and the bottom of the table was scratched and sun bleached, yes they found out later as a mistake they delivered me a USED table, the China cabinet must have been dropped and the chair had a pen ink stain on it... I called and ask to speak to a manager but ** wouldn't get on the phone with me and told the customer service representative to have me email her the pictures, REALLY!!!!
I called the home office only to wait on an answer for over 35 minutes, so I called the store back and finally ** got on the phone and said he would speak to delivery and get right back to me so he could help me. I will keep everyone updated on how that worked, but thus far NOTHING has been done and the furniture looks like it was assembled by five year olds. Everything is off center and cheap looking, finish is flaking and uneven. It's just a horrible experience all around. I am heartbroken. Please be careful about using this company.
CAMP CREEK, GEORGIA -- I just had the most horrible experience I've encountered in quite sometime from American Signature Furniture in Camp Creek. My 91 year old father passed away last month. I had to liquidate the entire estate thinking I would keep his bedroom suite and living room suite that I had just bought him for assisted living. I sold my old living room suite and ended selling his also. I have been without a living room set for about 2 months now.
My girlfriend dragged me out shopping for furniture which I hate. She lives near Camp Creek so we went top American Signature Furniture in Camp Creek. I was greeted by an extremely unprofessional salesperson but I saw a living room set that I liked and we left. My girlfriend was convinced that we would be out shopping for another 4 mos and 8 different places but I don't have the time or the inclination to do that. I went back the next day and purchased a nice white leather ensemble with a lamp for cash. My salesperson ** was extraordinary but he was the only bright spot in this whole experience.
The delivery was set for Thursday (today) between 2 and 5 pm. I have a function that I put together 2 mos ago at my dealership at 6 pm. I called the store at 4:30 and the receptionist said they would be there in 35 minutes. I called back at 5:00 and asked for the manager (**) who was trying to determine when the driver would be there. He said they told me it was going to be an hour. I told him I had to get back to work.
I called back at 5:30. ** was ignoring my calls and another manager (**) came on the phone and was very unpleasant. She chastised me for being upset.(Sistergirl). The driver finally called me at 5:45 and said he was on the way. I was pissed. Bad scheduling bad customer service and two managers and a driver that didn't care.
I had a date with my girlfriend later that night at my place where she had planned to bring food over and chill on the new sofa. The drivers refused to assemble the lamp when they finally came. I had left the key with my neighbor. I will never shop again with American Signature Furniture and I will tell everyone I know to never go there. This is the first of many reviews that I will write on this company.
SMYRNA, GEORGIA -- Piece of crap. I looked around at several furniture stores and bought this bed because I wanted a "Solid" Wood platform bed with drawers underneath. I asked the sales person twice if it was "Solid" wood which she replied yes it's all "Solid" wood. Apparently even the term "Solid Wood" now has any meaning you want, because when I brought it home took it out of the box the next week I could clearly see each piece I took out was Particle board wrapped in a veneer. This was exactly what I wanted to avoid all along since I know particle board is crap and your lucky to get 5 years out particle furniture without getting lots of nicks and/or other serious damage.
When I tried to assemble the bed a couple of joint pieces were removed for some reason, so I tried to screw them back in only to realize they were left off because the screw holes were stripped already. I was told by sales the bed had a lifetime warranty on defects of the bed. This was clearly a defect to me. So I called the store to return the bed, only to find out a return could only be done within "7" days of the purchase. That's right only 7 days. I've never heard of such a short return policy.
I talked to manager who would only keep reiterating I could not return it, but they could have a service technician come out and try to fix it or replace defected parts. After explaining the whole story to him and how the genesis of my compliant is really that I was lied to about the product, I realized I was not going to get anywhere. So now I'm stuck with a piece of junk that they will try to repair. But here's the thing. The defective joints that screw in to hold these very heavy pieces of wood together are just way too small for the job. And so I'm stuck with a poorly built product that may be they can band-aid together and will later break again.
So bottom line is I would be very cautious about buying anything from ASF. And make sure you inspect and return a bad product immediately since they have a ridiculously short 7 day return policy. I rate both the product and service quality as very low. So be warned. And if the prices are low, it's likely because the quality and service are so bad.
MADISON, TENNESSEE -- On 1-22-15 brought a loveseat and couch from American Signature. Total junk. It took a week to get it delivered. About 2 weeks after I got it, I noticed the loveseat arm was almost flat compared to the other arm. I called them to ask them about it and customer service (**) was very rude and unprofessional. The manager was even worse. He scheduled me an appointment for the repair guy to come out and fix it a week later. I took off from work to meet him and they called one hour before he was suppose to come and cancelled.
I called them and of course I got (**) as rude as ever. She said she would call back tomorrow and reschedule if she does not I will go to the Better Business Bureau. I was told by the manager they have a lot of furniture repairs. That is not good. I will not buy from this store again. Not very good quality furniture. I did not do my research, PLEASE DO YOURS BEFORE BUYING!
ORLANDO, FLORIDA -- Despite numerous negative reviews regarding the whole company (from poor quality furniture, delayed delivery issues, as well as employees on the inside talking about the "make money no matter what" culture). My wife and I still bought a two-piece couch from the Orlando store. The piece was exactly what we were looking for and it was a good price. No other store in the city had a piece like it.
When we first walked in the store, a salesperson, **, welcomed us, offered her assistance and then she left us alone. That is what we wanted. "Leave me alone and let me browse" is my policy. When we were ready to talk about other options, ** was available and very helpful in showing us what the store had to offer.
I did my research and then hesitantly returned to the store, but, I took some time with ** to explain what I had uncovered (the bad reviews). None of the bad reviews were actually about that store in particular and ** was understanding about my hesitation. She sincerely wanted to make this a good experience for my wife and I, so, I bought the couch. She even offered to give me her personal number if I needed to follow-up with her on anything.
Our couch was scheduled to be delivered four days later, and due to a conflict, we had to reschedule for another date. On that date the delivery crew arrived 30 minutes ahead of the "Delivery Window" and the couch was placed in our apartment without any defects. We have had the couch for a few weeks now and we love it. We will be looking for ** on our next visit to the store.
PHILADELPHIA, PENNSYLVANIA -- We ordered furniture, from American Signature Furniture about 6 months ago. We spent a substantial amount of money and received complete garbage. After weeks of playing phone tag, their manager finally called me back. They agreed to replace our furniture, but would no longer honor the warranty we previously purchased with our initial purchase. During the delivery of our new couch, they tore a piece of leather on one of the legs. Of course we complained, and they showed nothing but disdain for us.
Stay away from these people, do not shop at American Signature Furniture, they're unprofessional and completely rude. I regret ever stepping foot in that store.
WHITEHALL, PENNSYLVANIA -- Two years ago I purchased a leather sofa and loveseat. When it was purchased the salesperson told it it has a limited lifetime warranty. Well the cable that operates the reclining portion of sofa broke. And now they say because they say its not ASF branded furniture, even though it has a tag on it stating made for ASF. There are lots of other furniture places out there, and I will never make another purchase from them!
MONTGOMERYVILLE, PENNSYLVANIA -- I had ordered a coffee table and end tables at the end of Nov. 2011. At the time, we were told they would be delivered Jan. 4th, 2012. When they didn't come, I called. Turns out they had pushed back the delivery to March 5th, 2012 without notifying us or offering any explanation. March 5th came and went, again with no delivery, no phone call, and no explanation. They now say it will be April 7th. We paid them money for their product all the way back in November and have gotten nothing for it. Nobody will field our complaint. The employees at the store say it isn't their problem. I encourage all to NEVER shop at American Signature.