NEW JERSEY -- Purchased a bedroom set not too long ago and it is termite infested. I called the corporate office and was told 6 months have gone and there is nothing that can be done. Really? You sell me an expensive bedroom set and you cannot do anything because you use inferior wood to build it with. DO NOT SHOP HERE. THIS IS HORRIBLE CUSTOMER SERVICE.
SMYRNA, GEORGIA -- Piece of crap. I looked around at several furniture stores and bought this bed because I wanted a "Solid" Wood platform bed with drawers underneath. I asked the sales person twice if it was "Solid" wood which she replied yes it's all "Solid" wood. Apparently even the term "Solid Wood" now has any meaning you want, because when I brought it home took it out of the box the next week I could clearly see each piece I took out was Particle board wrapped in a veneer. This was exactly what I wanted to avoid all along since I know particle board is crap and your lucky to get 5 years out particle furniture without getting lots of nicks and/or other serious damage.
When I tried to assemble the bed a couple of joint pieces were removed for some reason, so I tried to screw them back in only to realize they were left off because the screw holes were stripped already. I was told by sales the bed had a lifetime warranty on defects of the bed. This was clearly a defect to me. So I called the store to return the bed, only to find out a return could only be done within "7" days of the purchase. That's right only 7 days. I've never heard of such a short return policy.
I talked to manager who would only keep reiterating I could not return it, but they could have a service technician come out and try to fix it or replace defected parts. After explaining the whole story to him and how the genesis of my compliant is really that I was lied to about the product, I realized I was not going to get anywhere. So now I'm stuck with a piece of junk that they will try to repair. But here's the thing. The defective joints that screw in to hold these very heavy pieces of wood together are just way too small for the job. And so I'm stuck with a poorly built product that may be they can band-aid together and will later break again.
So bottom line is I would be very cautious about buying anything from ASF. And make sure you inspect and return a bad product immediately since they have a ridiculously short 7 day return policy. I rate both the product and service quality as very low. So be warned. And if the prices are low, it's likely because the quality and service are so bad.
BRANDON, FLORIDA -- We went into our local Brandon store several times before deciding to purchase the Table, Chairs, China Cabinet and Buffet set. They tried selling me about three different types of warranties and told me that the $125 delivery fee was well worth it as EVERYTHING is covered if they mess up the furniture.
Well it took FOUR weeks for the table/chairs and China cabinet to arrive, still no Buffet after 6 weeks. When they delivered they left white packing material all over my home and all inside the China cabinet. They told my daughter the two drawers on the China cabinet were sticking because "...It's new furniture and that's what new furniture does" REALLY???
They had HUGE gaping scratches all over the front of the China cabinet (the interior gut keep going on and then slowly coming back on) and the bottom of the table was scratched and sun bleached, yes they found out later as a mistake they delivered me a USED table, the China cabinet must have been dropped and the chair had a pen ink stain on it... I called and ask to speak to a manager but Nikki wouldn't get on the phone with me and told the customer service representative to have me email her the pictures, REALLY!!!
I called the home office only to wait on an answer for over 35 minutes, so I called the store back and finally Mike got on the phone and said he would speak to delivery and get right back to me so he could help me. I will keep everyone updated on how that worked, but thus far NOTHING has been done and the furniture looks like it was assembled by five year olds. Everything is off center and cheap looking, finish is flaking and uneven. It's just a horrible experience all around. I am heartbroken. Please be careful about using this company.
CAMP CREEK, GEORGIA -- I just had the most horrible experience I've encountered in quite sometime from American Signature Furniture in Camp Creek. My 91 year old father passed away last month. I had to liquidate the entire estate thinking I would keep his bedroom suite and living room suite that I had just bought him for assisted living. I sold my old living room suite and ended selling his also. I have been without a living room set for about 2 months now.
My girlfriend dragged me out shopping for furniture which I hate. She lives near Camp Creek so we went top American Signature Furniture in Camp Creek. I was greeted by an extremely unprofessional salesperson but I saw a living room set that I liked and we left. My girlfriend was convinced that we would be out shopping for another 4 mos and 8 different places but I don't have the time or the inclination to do that. I went back the next day and purchased a nice white leather ensemble with a lamp for cash. My salesperson ** was extraordinary but he was the only bright spot in this whole experience.
The delivery was set for Thursday (today) between 2 and 5 pm. I have a function that I put together 2 mos ago at my dealership at 6 pm. I called the store at 4:30 and the receptionist said they would be there in 35 minutes. I called back at 5:00 and asked for the manager (**) who was trying to determine when the driver would be there. He said they told me it was going to be an hour. I told him I had to get back to work.
I called back at 5:30. ** was ignoring my calls and another manager (**) came on the phone and was very unpleasant. She chastised me for being upset.(Sistergirl). The driver finally called me at 5:45 and said he was on the way. I was pissed. Bad scheduling bad customer service and two managers and a driver that didn't care.
I had a date with my girlfriend later that night at my place where she had planned to bring food over and chill on the new sofa. The drivers refused to assemble the lamp when they finally came. I had left the key with my neighbor. I will never shop again with American Signature Furniture and I will tell everyone I know to never go there. This is the first of many reviews that I will write on this company.
CLAY, NEW YORK -- I went into American Signature in Clay, NY with my family SEVERAL times before deciding on a bedroom set that I really liked. Every time we went in, we were greeting annoyingly by the same salesman and never once did he remember us, even though he spoke with us almost every time we went in. He was obnoxious each time, and always with the same "WELCOME WELCOME WELCOME, what brings the WHOLE family in today?" We were in almost every week for a month. You'd think we at least looked familiar. Well after we kept coming back because I had my heart set on this particular bed set.
We spoke in detail with this man about the quality of the furniture. Also about the slanders we found on the internet about the company saying their furniture was junk and fell apart rather quickly, that customer service was terrible, they couldn't get people out to fix what was broken. All he could come back with was that they had corporate lawyers that would take care of that. Then he continued to go on about the quality, and that all of their dressers come with English Dove tailing, slats for the beds, dust covers. That we wouldn't find that ANYWHERE in upstate NY.
He bashed all of the furniture stores in the area saying their furniture couldn't come close. That dovetailing couldn't be found in this area. Well I will tell you something. I will never walk into that store again. We purchased a beautiful bedroom set at Raymour and Flanigan. The drawers are dovetailed, dust covered, the bed comes with rails AND slats which he said no other place does that. I refuse to pay for junk. The prices in American Signature are low, because their quality is low. They should be shut down for selling junk. I bought better furniture in Big Lots.
SUNRISE, FLORIDA -- I read so many negative reviews about this company and all of the other furniture stores in my area, it was almost frustrating thinking I was going to have a bad experience regardless of where I went. But I had to choose someone to buy furniture from. I loved the style of the Buckhead leather sofa and decided to go for it. I purchased the sofa on Wed 9/15 from Susie at Amer. Sig. in Sunrise Florida. The transaction was fast and simple. Of course she tried selling me the leather protection and extended warranty, both of which I declined after reading about the bad experiences with those add ons that others have had.
I actually purchased the LeatherMaster cleaner and protectant online separately for $50 total. This is the same product they use. At least I know that it will be applied, be applied thoroughly, and cheaper by me. She told me my delivery date would be in 3 days, and again after reading on here about delivery for others sometimes being delayed for weeks, I pressed her for detail. She said that can't guarantee delivery, but that is the target date and there are plenty of these sofas in stock in the Georgia warehouse so it should be OK. Well, lo and behold I confirmed delivery on Friday for Saturday 9/18 and it was on track.
My next fear was getting damaged furniture. I don't believe in the "if it arrives damaged, we will repair it theory." If I wanted scratch and dent furniture, you better not be charging me full price for new furniture. Well, the delivery came at the start of my delivery window, which was unexpected and refreshing. And the sofa was carefully brought up to my 2nd story condo, wrapped in heavy duty plastic. When they set it down and unwrapped it, it was in perfect condition.
My experience with this store was flawless from start to finish. I know that may be a hit or miss experience. Overall, if they had furniture I liked, I wouldn't hesitate to buy from them again rather than try my luck with somewhere new.
ORLANDO, FLORIDA -- Despite numerous negative reviews regarding the whole company (from poor quality furniture, delayed delivery issues, as well as employees on the inside talking about the "make money no matter what" culture). My wife and I still bought a two-piece couch from the Orlando store. The piece was exactly what we were looking for and it was a good price. No other store in the city had a piece like it.
When we first walked in the store, a salesperson, **, welcomed us, offered her assistance and then she left us alone. That is what we wanted. "Leave me alone and let me browse" is my policy. When we were ready to talk about other options, ** was available and very helpful in showing us what the store had to offer.
I did my research and then hesitantly returned to the store, but, I took some time with ** to explain what I had uncovered (the bad reviews). None of the bad reviews were actually about that store in particular and ** was understanding about my hesitation. She sincerely wanted to make this a good experience for my wife and I, so, I bought the couch. She even offered to give me her personal number if I needed to follow-up with her on anything.
Our couch was scheduled to be delivered four days later, and due to a conflict, we had to reschedule for another date. On that date the delivery crew arrived 30 minutes ahead of the "Delivery Window" and the couch was placed in our apartment without any defects. We have had the couch for a few weeks now and we love it. We will be looking for ** on our next visit to the store.
PHILADELPHIA, PENNSYLVANIA -- I went here about a month and a half ago. I was going to purchase a whole bedroom set and sofas. I signed up for the credit financing and after an hour of entering in my information, the guy told me he entered in the wrong set. I wanted to cancel the whole order and the card, and he told me I had to do so myself.
Yesterday I just found out that someone from this store took my information and stole my identity. The reason I know this is because I never used the credit card that I used to sign this application. Well what do you know? The credit card I used here has been used in various states. Not only was the service bad in the store, but an employee copied my social security number and sold my identity and information. Stay away from this place! I would never recommend anyone buy anything here. Consider this a warning!
PHILADELPHIA, PENNSYLVANIA -- We ordered furniture, from American Signature Furniture about 6 months ago. We spent a substantial amount of money and received complete garbage. After weeks of playing phone tag, their manager finally called me back. They agreed to replace our furniture, but would no longer honor the warranty we previously purchased with our initial purchase. During the delivery of our new couch, they tore a piece of leather on one of the legs. Of course we complained, and they showed nothing but disdain for us.
Stay away from these people. Do not shop at American Signature Furniture. They're unprofessional and completely rude. I regret ever stepping foot in that store.
MONTGOMERYVILLE, PENNSYLVANIA -- I had ordered a coffee table and end tables at the end of Nov. 2011. At the time, we were told they would be delivered Jan. 4th, 2012. When they didn't come, I called. Turns out they had pushed back the delivery to March 5th, 2012 without notifying us or offering any explanation. March 5th came and went, again with no delivery, no phone call, and no explanation. They now say it will be April 7th. We paid them money for their product all the way back in November and have gotten nothing for it. Nobody will field our complaint. The employees at the store say it isn't their problem. I encourage all to NEVER shop at American Signature.