American Signature Furniture - Page 2

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1.4 out of 5, based on 9 ratings and
32 reviews & complaints.

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Awful Company and Customer Service! Do Not Buy Here!
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- I went here about a month and a half ago. I was going to purchase a whole bedroom set and sofas. I signed up for the credit financing and after an hour of entering in my information, the guy told me he entered in the wrong set. I wanted to cancel the whole order and the card, and he told me I had to do so myself.

Yesterday I just found out that someone from this store took my information and stole my identity. The reason I know this is because I never used the credit card that I used to sign this application. Well what do you know? The credit card I used here has been used in various states. Not only was the service bad in the store, but an employee copied my social security number and sold my identity and information. Stay away from this place! I would never recommend anyone buy anything here. Consider this a warning!
     
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Old Timer on 2013-07-24:
You should be reporting the whole rotten bunch to the Philly PD.
Soaring Consumer on 2013-07-25:
File an identity theft report with the police department and contact the credit bureaus to place a security freeze on your credit file to prevent more credit cards from being opened with your name. You should also notify your banker to flag your accounts so that your funds are not compromised.
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Horrible!!!!!
Posted by on
Rating: 1/51
PLYMOUTH MEETING, PENNSYLVANIA -- We bought a new mattress/box-spring and a couch set about 8 months ago. Our mattress has since bubbled and is caving in. Someone came out to look at it and while he was out commented on how bad it was. The company is now saying that they will not cover the warranty and it has been voided. They are claiming it is due to a stain, even though we use the mattress protector!!!! There is nothing they can do! I will NEVER buy from this company again. It may be a bit cheaper, but not worth the hassle!
     
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At Your Service on 2012-12-13:
The reason for a mattress protector is to protect against stains. It's a very common requirement for all mattress and a source for a variety of complaints on both this site and others.

You don't seem to claim that this proverbial stain doesn't exist; only that you were using a mattress protector. That being the case, the mattress should be stain free, but evidently is not which would indicate it was being used at some point without said protector.

It's a helpful post if for nothing more to remind people to protect their mattress if they intend on utilizing their warranty.

Thanks for the post.
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"Not Quality"
Posted by on
I won't talk much about their furniture because I haven't personally bought it and from what iv seen and heard about it, I don't plan to ever buy it. If their furniture is as poor quality as the medal bedrails iv BOUGHT TWICE in 3 years time then id avoid American signatures products. My husband and I were sleeping last night when all a sudden our bed rails gave in putting us to the floor. I'm going on the 3rd set of bedrails in just 3 years. My husband and I together don't weight over 330lbs and even if we were up in weight, if these rails were better quality they would hold up for more than a year and a half. The manufactures warranty is up after 1 year so as far as American signature is concerned I'm up the creek without a paddle by only 2 months. But thanks to Value City Furniture for replacing them at no cost and giving me the option to get a completely different set of rails.
     
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At Your Service on 2011-09-08:
This is exactly what I mean when recommending speaking with the retailer you purchase an item through. With additional guarantees or warranties, the retailer can help considerably.

Good to hear the outcome.
*Brenda* on 2011-09-08:
Value City is American Signature Furniture.
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Want me to pay to return defective merchandise
Posted by on
SUNRISE, FL -- I recently purchased a 60" television stand on sale for $499. I chose to pick up my item as the delivery charge was almost $125. When we unwrapped the TV stand, it was apparent that the doors were not mounted evenly. We immediately called ASF and advised them of the situation. We were told (laugh now) to bring the stand back and they would fix it, and we could pick it up at a later date as they do not provide in-home service for picked-up items. Did I mention the stand was 150 pounds? I advised the store manager that I had an empty 5000 sq. foot house to furnish, and if I brought the TV stand back, it would be a return and not a repair. She blew me off and said okay... apparently they do not care about my business. It is easier for me to find a different furniture store than it is for American Signature Furniture to find a customer that needs to furnish 5 bedrooms, 2 living rooms, a dining room, a library, and a loft. Good riddance that I had not wasted my time purchasing anything else there.
     
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Alain on 2011-06-05:
Since you elected to do the pick up your self any return would be your responsibility. However, if I had been the manager, I would have tried to do a compromise in order to satisfy the customer, if possible, so as not to lose future business. Sometimes bargain furniture store s are more intent on volume, though, rather than service.
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Buyer Beware, really beware
Posted by on
Wow, I can't believe American Signature Furniture was so afraid that my negative posts would alert other potential customers to beware of their poor products, horrible customer service and refusal to get it right that they removed all of them from their FaceBook site. All I can say is buyer beware!
     
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Skye on 2011-03-28:
Details would be really helpful.
Kurizumaru on 2011-03-29:
So what happened? How did they try to resolve it? What were the comments you posted on their Facebook site?
anjfrompa on 2011-03-30:
I don't know if it will all fit but I actually saved my posts to forward on to the president. By the way, he didn't reply. I was responding to another unhappy customer on the site as I was waiting for my situation to be resolved with my damaged fireplace, and the other customer was waiting for the 3rd time for someone to repair her damaged table (delivered that way) . Their quality control, customer service and corp office staff are very poor. They used to be pretty good but I heard a long time top official left and a Jonathon runs the show now. It appears that if you express dissatisfaction, they look the other way hoping you will disappear. What great way to keep customers...they haven't a clue. My post is below. I have quite a few but I'll just post the last one.

Andrea: I so agree. This is my reply to AS from Friday's post: To AS:Who has been working long and hard for me? Not one person follows up. They say they are going to follow up, and don't. It's not regretful that I don't feel the same. If someone has been working long and hard then why haven't they kept me informed? Today we called for the manager again. Another person took the call. He took a message. The other person called us back and said the manager was willing to give us a $60.00 credit on the defective fireplace or have it picked up and refund our money. Remember, this is the same style fireplace that we have had issues with, (repaired, replaced several times) and then finally are told it has been discontinued. The May 2010 issue had us wait 7 months for a part. You appeared to be understanding which is a huge part of customer service, but please don't tell me that the associates have worked long and hard. If someone was trying to assist me, and working hard behind the scenes, shame on AS for not informing me, the customer. AS still hasn't a clue on how to treat and keep customers. I will write to Jonathon (president) and appreciate the email address. Careful words, like you use on this site, protect your company, that I understand. But when those words don't transition into action, they are just empty words. Follow up is a Huge part of customer satisfaction. Of course, I could have had the fireplace returned all along, but remember I just wanted it in the condition it should have been in when I purchased it, which isn't the end result is it? No one worked hard. This was just passed from one person's plate to another's. I have never spent this much time expressing my dissatisfaction publicly, but I really want others to be aware. After the many unhappy postings on your site and the many, many others I found on the internet, I have nothing to worry about. Such a shame.

American Signature Furniture: Andrea- I'm going to have to ask you to stop spamming the board. We've acknowledged your concerns on several occasions and you are now posting the same thing on different threads. If you continue to behave this way, we will be forced to ban you from the page. You absolutely have a right to your opinion, you don't have the right to rant and disrupt other fans on the board.

Andrea: You won't be forced, AS had never acknowledged my concerns they just wanted to know the issue and then.....nothing. I certainly don't need this page to express my opinion. As far as disrupting others, that was not my intent, it was to protect others and I apologize if I offended anyone. I have no further need of your page. Last night was to be my last post. I certainly wish you had not replied. You have the experience to deal with happy, satisfied customers but lack the experience the deal with unhappy, dissatisfied customers. A reply is not needed. I will be removing AS from my list.

My posts were removed. The bottom line is I waited 7 months for a transformer for an entertainment center. The light went out the first week. A few months later I spent another 2600.00 at the store. I had to have the dresser that was delivered replaced due to shoddy workmanship and then fireplace was repaired twice and replaced twice. I was out of town when they came for the last replacement and they delivered another broken fireplace. As you can see, I was very unhappy and let them know it. I didn't see my post as offensive on an open forum, just factual. Rather than dealing with it, they removed it. I have spent 6500.00 in the store in the last 3 years and was not finished yet. I love the American Signature style, but cannot deal with shoddy workmanship and very poor service. I finally did get the corp number after a while, it seemed to be a top secret number that the managers could not give out. A young guy called me and promised to follow up with me the next day. You guessed it, he never called back. I am an ex-customer of AS.
usarmy cop on 2013-03-15:
The same thing happened to me. They removed all of my complaints too and blocked me.
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BUYER BEWARE
Posted by on
SARASOTA, FLORIDA -- American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they used to."

Do not do business with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.
Resolution Update 03/01/2011:
The Store Manager along with corporate reviewed our complaint and found out that the set we bought had many complaints - they gave us a 50% refund of the damaged product to apply to a replacement. This is fair as the couch was 4 years old.
     
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Obnoxious TV Commercials
Posted by on
Do any of you realize how totally obnoxious your TV commercials are? If I had no furniture at all and you were giving it away...I would NOT take advantage of it simply because of the offensive and obnoxious nature of your commercials. That song is completely out of sync with the subject matter of the ad...and you repeat it over and over in the course of a program. Honestly, I immediately change channels when I hear it. In fact, I had to keep from changing channels long enough to see who the company was that the commercial was for...in order to know whom to send this complain to. Apart from the fact that its OLD! It might be time to try something else.
     
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old fart on 2011-02-01:
Where is this company?
jktshff1 on 2011-02-01:
Got your attention did it not?
old fart on 2011-02-01:
Could be in Timbuktu for all anyone knows!
CrazyRedHead on 2011-02-02:
Where is this company? If they (or any other furniture company for that matter) were to give away free furniture I'd want in, I wouldn't care what there commercial was like.
VCF/ASF Corporate Customer Service on 2011-02-02:
We appreciate any feedback and we are working hard to improve our services. Thank you for
your time.
Kurizumaru on 2011-02-02:
I've never seen these commercials and I'd like to know how they're offensive. Obnoxious I can understand, anything can be overplayed to that point.
Harold Overton on 2013-02-17:
I agree that commercial that's playing now is just plain stupid for two idiots dancing around in presidential costumes how stupid, your selling furniture,what's. The problem you need someone to write better material call me 615 260 3796/ 3187 LaGrange dr Nashville Tn 37218
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Flawless!
Posted by on
SUNRISE, FLORIDA -- I read so many negative reviews abot this company and all of the other furniture stores in my area, it was almost frustrating thinking I was going to have a bad experience regardless of where I went. But I had to choose someone to buy furniture from. I loved the style of the Buckhead leather sofa and decided to go for it.
I purchased the sofa on Wed 9/15 from Susie at Amer. Sig. in Sunrise Florida. The transaction was fast and simple. Of course she tried selling me the leather protection and extended warranty, both of which I declined after reading about the bad experiences with those add ons that others have had. I actually purchased the LeatherMaster cleaner and protectant online separately for $50 total. This is the same product they use. At least I know that it will be applied, be applied thoroughly, and cheaper by me.
She told me my delivery date would be in 3 days, and again after reading on here about delivery for others sometimes being delayed for weeks, I pressed her for detail. She said that can't guarantee delivery, but that is the target date and there are plenty of these sofas in stock in the Georgia warehouse so it should be OK.
Well, low and behold I confirmed delivery on Friday for Saturday 9/18 and it was on track.
My next fear was getting damaged furniture. I don't believe in the "if it arrives damaged, we will repair it theory." If I wanted scratch and dent furniture, you better not be charging me full price for new furniture.
Well, the delivery came at the start of my delivery window, which was unexpected and refreshing. And the sofa was carefully brought up to my 2nd story condo, wrapped in heavy duty plastic. When they set it down and unwrapped it, it was in perfect condition.
My experience with this store was flawless from start to finish. I know that may be a hit or miss experience. Overall, if they had furniture I liked, I wouldn't hesitate to buy from them again rather than try my luck with somewhere new.
     
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Alain on 2010-09-19:
When a company does a good job I'm always happy to see a compliment posted here. Thank you.
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Do not get the leather warranty!!!
Posted by on
SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair for nearly $250. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.


Recently, I discovered a few very deep scratches on the leather of the sofa and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.

I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue.

I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!
     
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bizzy817 on 2010-05-15:
Well I'm sorry you had such a bad experience, and feel that way... I've working in retail for 3 going on 4yrs and have been working for Value City Furniture(American Sig. Company store) for a month and a half now here in St. Louis, MO. Now I don't know what they teach their sales associates down there, but up here they teach us to never miss lead the customers and give good customer service. first let me say this, when I offer an add on (Leather Protection, Stain Safe, etc), not just doing it to increase my sales to meet my goals. I do it so you can get the most out of it and not have to worry about replacing something within a year because it all messed. So when you're offered an extended service plan do consider it, but only after you know what all it covers. It is the associate's responsibility though to tell you what all it covers and give you a brochure about the things it cover just to assure you of the features and services. A good example the people at Best Buy don't get paid off commission but they still try to get people to but their service plans, and that's because they know things happen and some things are to expensive to be replacing after a year or even a week after you get it. But in our Leather protection brochure it says it covers; Food and Beverage stains, Human and Pet bodily fluids, Rips, Tears, Burns, Ballpoint, Pen ink, and lip stick... I must admit I think it's stupid that they didn't just look at it as a tear or rip tho seeing how a deep scratch is almost practically the same thing. But no I don't just tell my customers anything just to get a sale, that's stupid I would want to walk into a store as a customer and have that happen to me, I am a consumer too. But I can't blame you for not going back after that experience. That's not professional.
William on 2012-09-14:
Extended Warranty if the stuff was made right you would not need one its ridiculous. Its a shame its a throw away world.
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My Positive Experience
Posted by on
SARASOTA, FLORIDA -- My compliments to American Signature Furniture in Sarasota, FL. I purchased a leather sectional couch and two matching leather ottomans from them four years ago (in 2005). In May of this year (2009), the leather on two parts of the sectional started to peel off. When I purchased this furniture, I also purchased the repair/replacement insurance that was supposed to cover rips, peeling, spill, etc of the furniture. The insurance company refused to honor the claim. To make a long story short, this insurance company is one that many furniture stores use and it is useless. I complained to the American Signature store in Sarasota (where I purchased the furniture). The General Manager sent a technician to my house to evaluate the furniture. They agreed that the leather on the couch should not be peeling and allowed me to replace the furniture with furniture from their store for the amount that I originally paid. They were concerned, professional and courteous during this process.

I appreciate the fact that they did the right thing, when the insurance company wouldn't. I will be purchasing more furniture from this store, based on my positive experience.
     
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MSCANTBEWRONG on 2009-10-07:
Nice review.
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