American Signature Furniture - Page 2

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1.3 out of 5, based on 13 ratings and
36 reviews & complaints.

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American Signature Furniture is Horrible
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Rating: 1/51

SUNRISE, FLORIDA -- DO NOT BUY FURNITURE FROM THIS PLACE!!!! American Signature Furniture is horrible. They sold me a sectional couch which I was told was leather. I also purchased the 7 year extended protection warranty. The sofa has 4 recliners built in. 2 years later and the couch is falling apart. 3 of the 4 recliners do not work. They say that isn't covered under the warranty. Staples that hold this piece of junk together are falling out, also not covered. The non-leather is falling apart, not covered. The padding in the seats is flat and you can feel the bars and frame, very uncomfortable, also not covered.

When called about this they turn you over to a warranty company they are also no help. When I called American Signature back to talk to a manager he couldn't be reached. When he finally called me back, after a song and dance about how I should have lied to the warranty company, he told me that American Signature Furniture would do NOTHING to make this right. DO NOT BUY FROM AMERICAN SIGNATURE FURNITURE!!!!!!

     
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Awful Company and Customer Service! Do Not Buy Here!
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Rating: 1/51

PHILADELPHIA, PENNSYLVANIA -- I went here about a month and a half ago. I was going to purchase a whole bedroom set and sofas. I signed up for the credit financing and after an hour of entering in my information, the guy told me he entered in the wrong set. I wanted to cancel the whole order and the card, and he told me I had to do so myself.

Yesterday I just found out that someone from this store took my information and stole my identity. The reason I know this is because I never used the credit card that I used to sign this application. Well what do you know? The credit card I used here has been used in various states. Not only was the service bad in the store, but an employee copied my social security number and sold my identity and information. Stay away from this place! I would never recommend anyone buy anything here. Consider this a warning!

     
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Horrible!!!!!
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Rating: 1/51

PLYMOUTH MEETING, PENNSYLVANIA -- We bought a new mattress/box-spring and a couch set about 8 months ago. Our mattress has since bubbled and is caving in. Someone came out to look at it and while he was out commented on how bad it was. The company is now saying that they will not cover the warranty and it has been voided. They are claiming it is due to a stain, even though we use the mattress protector!!!! There is nothing they can do! I will NEVER buy from this company again. It may be a bit cheaper, but not worth the hassle!

     
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Cushion Warranty?! WOW!! I should have walked out then!
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MOORESTOWN, NEW JERSEY -- I am not a picky nor am I a complainer. Threw out the last 20 years while having 4 kids and a cat... I have purchased about 6 different sofas. From just starting out from used furniture from Rent-A-Center, new from: Unclaimed Freight, Levitz, Raymour & Flanigans, due to style change or just an update, never because the furniture wasn't any good... However until I went to American Signature Furniture and purchased the "Magic Camel Sleeper Sofa" August of 2009... I was asked at the time of purchase if I wanted a Cushion Warranty and I remember thinking how odd that question was.

I repeated it to the salesman and said "really?" I told him, I purchased furniture from cheaper places than this and never had a problem like that, it wasn't a question about the springs in the sofa but the cushions... Well around April/May of 2010 the cushions became completely flat, when you sit, the frame digs into the back of your thighs, I rotate the cushions once a week & let them sit out to regain some firmness and about an hour of sitting on them they're right back to flat again... Cushion Warranty?! I should have walked out then!!

     
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Flawless!
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SUNRISE, FLORIDA -- I read so many negative reviews about this company and all of the other furniture stores in my area, it was almost frustrating thinking I was going to have a bad experience regardless of where I went. But I had to choose someone to buy furniture from. I loved the style of the Buckhead leather sofa and decided to go for it. I purchased the sofa on Wed 9/15 from Susie at Amer. Sig. in Sunrise Florida. The transaction was fast and simple. Of course she tried selling me the leather protection and extended warranty, both of which I declined after reading about the bad experiences with those add ons that others have had.

I actually purchased the LeatherMaster cleaner and protectant online separately for $50 total. This is the same product they use. At least I know that it will be applied, be applied thoroughly, and cheaper by me. She told me my delivery date would be in 3 days, and again after reading on here about delivery for others sometimes being delayed for weeks, I pressed her for detail. She said that can't guarantee delivery, but that is the target date and there are plenty of these sofas in stock in the Georgia warehouse so it should be OK. Well, lo and behold I confirmed delivery on Friday for Saturday 9/18 and it was on track.

My next fear was getting damaged furniture. I don't believe in the "if it arrives damaged, we will repair it theory." If I wanted scratch and dent furniture, you better not be charging me full price for new furniture. Well, the delivery came at the start of my delivery window, which was unexpected and refreshing. And the sofa was carefully brought up to my 2nd story condo, wrapped in heavy duty plastic. When they set it down and unwrapped it, it was in perfect condition.

My experience with this store was flawless from start to finish. I know that may be a hit or miss experience. Overall, if they had furniture I liked, I wouldn't hesitate to buy from them again rather than try my luck with somewhere new.

     
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American Signature Furniture--BED BUGS!!!!
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PHILADELPHIA, PENNSYLVANIA -- In Feb of 09, I went to American Signature and bought a bed frame, queen size bed, bunk beds, and mattresses. Like 4 months later I realize that it was bed bug infested!! Me and my kids were getting bit up and I thought it was mosquitoes.. So I called the company asked for the manager and told him what was going on.. He informed me that he never heard of BED BUGS!! in which I knew he was telling a lie! Then he said that he was going to send out a technician to take pictures but THERE WAS NOTHING THAT THEY COULD DO!! Then this manager had the nerve to say "why are you calling now anyway!"

They never sent the technician out AT ALL!! And those bed bugs spread like WILD FIRE!!! I had to get rid of all of my furniture, even my kids bunk beds. Never was I even contacted by them! That store is on the BLVD and RED Lion road In Philadelphia Pa! I would advise everyone to be really careful where you invest your money! I had to move because the infestation was uncontrollable! Even to this day I am trying to rebuild my life!

     
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Do not get the leather warranty!!!
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SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair for nearly $250. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.

Recently, I discovered a few very deep scratches on the leather of the sofa and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.

I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue. I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!

     
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Poor Quality
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I must agree with the two reviews before me. I had my heart set on the Casa Moda collection at American Signature. When I took it out of the box it, too, had nicks, but I ignored them. I took the drawers out of the dresser to take it upstairs and could not put them back in because the glides broke (somehow). You can bump in to it with your body and cause another nick. I've been waiting now for a month for the glides to come in. I wish I would have read the reviews before I bought their poor quality furniture.

     
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My Positive Experience
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SARASOTA, FLORIDA -- My compliments to American Signature Furniture in Sarasota, FL. I purchased a leather sectional couch and two matching leather ottomans from them four years ago (in 2005). In May of this year (2009), the leather on two parts of the sectional started to peel off. When I purchased this furniture, I also purchased the repair/replacement insurance that was supposed to cover rips, peeling, spill, etc of the furniture. The insurance company refused to honor the claim.

To make a long story short, this insurance company is one that many furniture stores use and it is useless. I complained to the American Signature store in Sarasota (where I purchased the furniture). The General Manager sent a technician to my house to evaluate the furniture. They agreed that the leather on the couch should not be peeling and allowed me to replace the furniture with furniture from their store for the amount that I originally paid. They were concerned, professional and courteous during this process.

I appreciate the fact that they did the right thing, when the insurance company wouldn't. I will be purchasing more furniture from this store, based on my positive experience.

     
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Mediocre Quality
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MOORESTOWN, NEW JERSEY -- Bought a couch and loveseat from ASF a few months ago. I think they may have pulled a "bait and switch." The quality of the couch which I purchased and picked up didn't seem as well put together as the showroom couches. I suppose you pay for what you get, as I got them at a good price, but they should be upfront about what your buying. When I brought the couches home one of them was missing lower back supports or something and made a weird squeaking noise when you sat on it.

Customer service was pretty good. They came buy and a service technician acted like him putting extra cotton in it was going to fix it, but I didn't agree, so they eventually let me bring it back and swap it. The new one didn't' have the same problem, but still didn't seem as nice as the showroom couch. The foam in the cushions is kind of lacking and loses support after 15 minutes of sitting.

     
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