DULUTH, GEORGIA -- I paid $1600 for a recliner sofa and love seat. 15 months later the recliner mechanism is failing. I called and was told they only cover their products for 12 months so I'm out of luck. I thought this was rather pricey so kind of assumed it would be quality. I also have metal arms poking out of the drop down tray table on the sofa. DO NOT BUY. If you want disposable furniture you can get it cheaper elsewhere.
First off I was upset after I got the furniture home because I was trying to buy American and it is made in China but assembled in America. First lie. I have had the furniture 2 years and it's crap. Couches all have broken down, no support. They sink almost to the floor when you sit on them. Lots of money for crap.
SMYRNA, GEORGIA -- Piece of crap. I looked around at several furniture stores and bought this bed because I wanted a "Solid" Wood platform bed with drawers underneath. I asked the sales person twice if it was "Solid" wood which she replied yes it's all "Solid" wood. Apparently even the term "Solid Wood" now has any meaning you want, because when I brought it home took it out of the box the next week I could clearly see each piece I took out was Particle board wrapped in a veneer. This was exactly what I wanted to avoid all along since I know particle board is crap and your lucky to get 5 years out particle furniture without getting lots of nicks and/or other serious damage.
When I tried to assemble the bed a couple of joint pieces were removed for some reason, so I tried to screw them back in only to realize they were left off because the screw holes were stripped already. I was told by sales the bed had a lifetime warranty on defects of the bed. This was clearly a defect to me. So I called the store to return the bed, only to find out a return could only be done within "7" days of the purchase. That's right only 7 days. I've never heard of such a short return policy.
I talked to manager who would only keep reiterating I could not return it, but they could have a service technician come out and try to fix it or replace defected parts. After explaining the whole story to him and how the genesis of my compliant is really that I was lied to about the product, I realized I was not going to get anywhere. So now I'm stuck with a piece of junk that they will try to repair. But here's the thing. The defective joints that screw in to hold these very heavy pieces of wood together are just way too small for the job. And so I'm stuck with a poorly built product that may be they can band-aid together and will later break again.
So bottom line is I would be very cautious about buying anything from ASF. And make sure you inspect and return a bad product immediately since they have a ridiculously short 7 day return policy. I rate both the product and service quality as very low. So be warned. And if the prices are low, it's likely because the quality and service are so bad.
CLAY, NEW YORK -- I went into American Signature in Clay, NY with my family SEVERAL times before deciding on a bedroom set that I really liked. Every time we went in, we were greeting annoyingly by the same salesman and never once did he remember us, even though he spoke with us almost every time we went in. He was obnoxious each time, and always with the same "WELCOME WELCOME WELCOME, what brings the WHOLE family in today?" We were in almost every week for a month. You'd think we at least looked familiar. Well after we kept coming back because I had my heart set on this particular bed set.
We spoke in detail with this man about the quality of the furniture. Also about the slanders we found on the internet about the company saying their furniture was junk and fell apart rather quickly, that customer service was terrible, they couldn't get people out to fix what was broken. All he could come back with was that they had corporate lawyers that would take care of that. Then he continued to go on about the quality, and that all of their dressers come with English Dove tailing, slats for the beds, dust covers. That we wouldn't find that ANYWHERE in upstate NY.
He bashed all of the furniture stores in the area saying their furniture couldn't come close. That dovetailing couldn't be found in this area. Well I will tell you something. I will never walk into that store again. We purchased a beautiful bedroom set at Raymour and Flanigan. The drawers are dovetailed, dust covered, the bed comes with rails AND slats which he said no other place does that. I refuse to pay for junk. The prices in American Signature are low, because their quality is low. They should be shut down for selling junk. I bought better furniture in Big Lots.
SUNRISE, FLORIDA -- I read so many negative reviews about this company and all of the other furniture stores in my area, it was almost frustrating thinking I was going to have a bad experience regardless of where I went. But I had to choose someone to buy furniture from. I loved the style of the Buckhead leather sofa and decided to go for it. I purchased the sofa on Wed 9/15 from Susie at Amer. Sig. in Sunrise Florida. The transaction was fast and simple. Of course she tried selling me the leather protection and extended warranty, both of which I declined after reading about the bad experiences with those add ons that others have had.
I actually purchased the LeatherMaster cleaner and protectant online separately for $50 total. This is the same product they use. At least I know that it will be applied, be applied thoroughly, and cheaper by me. She told me my delivery date would be in 3 days, and again after reading on here about delivery for others sometimes being delayed for weeks, I pressed her for detail. She said that can't guarantee delivery, but that is the target date and there are plenty of these sofas in stock in the Georgia warehouse so it should be OK. Well, lo and behold I confirmed delivery on Friday for Saturday 9/18 and it was on track.
My next fear was getting damaged furniture. I don't believe in the "if it arrives damaged, we will repair it theory." If I wanted scratch and dent furniture, you better not be charging me full price for new furniture. Well, the delivery came at the start of my delivery window, which was unexpected and refreshing. And the sofa was carefully brought up to my 2nd story condo, wrapped in heavy duty plastic. When they set it down and unwrapped it, it was in perfect condition.
My experience with this store was flawless from start to finish. I know that may be a hit or miss experience. Overall, if they had furniture I liked, I wouldn't hesitate to buy from them again rather than try my luck with somewhere new.
PHILADELPHIA, PENNSYLVANIA -- We ordered furniture, from American Signature Furniture about 6 months ago. We spent a substantial amount of money and received complete garbage. After weeks of playing phone tag, their manager finally called me back. They agreed to replace our furniture, but would no longer honor the warranty we previously purchased with our initial purchase. During the delivery of our new couch, they tore a piece of leather on one of the legs. Of course we complained, and they showed nothing but disdain for us.
Stay away from these people. Do not shop at American Signature Furniture. They're unprofessional and completely rude. I regret ever stepping foot in that store.
MONTGOMERYVILLE, PENNSYLVANIA -- I had ordered a coffee table and end tables at the end of Nov. 2011. At the time, we were told they would be delivered Jan. 4th, 2012. When they didn't come, I called. Turns out they had pushed back the delivery to March 5th, 2012 without notifying us or offering any explanation. March 5th came and went, again with no delivery, no phone call, and no explanation. They now say it will be April 7th. We paid them money for their product all the way back in November and have gotten nothing for it. Nobody will field our complaint. The employees at the store say it isn't their problem. I encourage all to NEVER shop at American Signature.
MOORESTOWN, NEW JERSEY -- I am not a picky nor am I a complainer. Threw out the last 20 years while having 4 kids and a cat... I have purchased about 6 different sofas. From just starting out from used furniture from Rent-A-Center, new from: Unclaimed Freight, Levitz, Raymour & Flanigans, due to style change or just an update, never because the furniture wasn't any good... However until I went to American Signature Furniture and purchased the "Magic Camel Sleeper Sofa" August of 2009... I was asked at the time of purchase if I wanted a Cushion Warranty and I remember thinking how odd that question was.
I repeated it to the salesman and said "really?" I told him, I purchased furniture from cheaper places than this and never had a problem like that, it wasn't a question about the springs in the sofa but the cushions... Well around April/May of 2010 the cushions became completely flat, when you sit, the frame digs into the back of your thighs, I rotate the cushions once a week & let them sit out to regain some firmness and about an hour of sitting on them they're right back to flat again... Cushion Warranty?! I should have walked out then!!
PHILADELPHIA, PENNSYLVANIA -- In Feb of 09, I went to American Signature and bought a bed frame, queen size bed, bunk beds, and mattresses. Like 4 months later I realize that it was bed bug infested!! Me and my kids were getting bit up and I thought it was mosquitoes.. So I called the company asked for the manager and told him what was going on.. He informed me that he never heard of BED BUGS!! in which I knew he was telling a lie! Then he said that he was going to send out a technician to take pictures but THERE WAS NOTHING THAT THEY COULD DO!! Then this manager had the nerve to say "why are you calling now anyway!"
They never sent the technician out AT ALL!! And those bed bugs spread like WILD FIRE!!! I had to get rid of all of my furniture, even my kids bunk beds. Never was I even contacted by them! That store is on the BLVD and RED Lion road In Philadelphia Pa! I would advise everyone to be really careful where you invest your money! I had to move because the infestation was uncontrollable! Even to this day I am trying to rebuild my life!
SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair for nearly $250. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.
Recently, I discovered a few very deep scratches on the leather of the sofa and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.
I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue. I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!