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American Signature Furniture Consumer Reviews - Page 2

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Worthless Warranty/ Terrible Product!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALPHARETTA, GEORGIA -- We purchased a leather recliner and couch three years ago with the warranty. We recently submitted a claim because the automatic recliner stopped working. Upon investigation we could see that a portion of the mechanism was bent. We submitted thorough evidence and additional requests to the warranty company and have been denied. They have determined that this was a manufacturing defect, therefore not covered. While our warranty states "Certain structural or component failures due to a defect in materials or workmanship during normal residential use" are covered, they have denied it.

They are saying that a defect in workmanship caused the failure after 3 years of use, yet their wording allows them to refuse our claim. NEVER buy from this company. We were hesitant to buy the warranty but the sales associate assured us that it would ensure we would have functional attractive furniture for years to come. I am at a loss as what else to say, just hope that this will prohibit others from making the same mistake we have made. TERRIBLE CUSTOMER SERVICE. DOES NOT BACK THEIR PRODUCT!!!

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Good job
StarStarStarStarEmpty StarBy -
Rating: 4/51

ALPHERETTA, GEORGIA -- The Alpheretta store was great.
The moment I entered the store I was greeted by Angie. She was very patient with me. We looked at SEVERAL living room sets. Finally I decided on a specific set. As we were finalizing the sale, at the last minute I decided to change the color.
Once the furniture was delivered to my home and set up I realized I had made a mistake picking the color. I called Angie the following day to explain my situation and see if there was any way to resolve it without costing me to much. She explained the guarantee rules, of which I was fully aware of, and said she would refer me to her manager, Mark.
Within an hour I received a call from Mark. I explained to him I wanted to exchange for a different color.. He told me he would get back to me.
I decided I'd stop by the store on my way home from work and see if there was something on the display floor so that they wouldn't have to pay to ship the new furniture. While I was there I actually found something I liked better. Unfortunately when I went to tell Mark I prefer the furniture on the floor he informed me that he had worked it out for me to receive the other color of the furniture I already have.
I have to say I was pleasantly surprised and thankful. Not often can you find a staff that goes out of they're way to please a customer. Especially at they're own cost.

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Unprofessional, disorganized, and many "miscommunication" problems
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI -- Wow! I wish I would have read all the horrible reviews before I purchased the furniture.

I've had a NIGHTMARE of a time trying to get my furniture delivered to me. The customer service is horrible. I was supposed to get my delivery February 20th and still haven't received it. They have cancelled on me three times thus far without calling or notifying me. I've wasted days waiting around for a delivery truck that never showed up. When I try to speak to someone about it they just transfer me to a "manager" but no one picks up. Eventually dropping the call. When I call back no one picks up or places me on hold before I can even say anything.

American Signature Furniture, you guys are absolutely horrible. Probably the worst out there.

Everyone, please get your furniture anywhere else. You can find the same furniture in other furniture stores. Save yourself the hassle and headache.

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They Lie. Buyer Beware
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALPHARETTA, GEORGIA -- I recently shopped at this store in order to take advantage of their "sale." Buyer Beware! I recently bought two sofas at ASF to take advantage of their free shipping. I had to return one of them because it was WAY too big for my den. I went in to discuss how that return would impact my sale and specifically the shipping cost and free 12 month financing. I was told in no uncertain terms that neither would be affected. My first bill came in well after the 7 day grace period and lo and behold, the full shipping charge was on my bill.

When I called about it they apparently forgot what they had told me and told me to call their corporate number. What I thought would be a $700 sofa was charged to me at almost $900. This is not a $900 sofa. If I had been told the truth I would have returned it within the 7 day grace period. This was underhanded and unethical, if you ask me. As I said, beware of what they tell you. I will never shop with American Signature Furniture again. Very poor business practices.

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Bad Material And Liar Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- If I could put no stars I would, I have a leather sofa and some leather chairs and other things and I had bought protection for 7 years and the leather started peeling, cracking and losing color after 1 year. So, their leather is fake. I called them after 5 years (I paid my protection for 7 years) and they said they would come look at it and when they came they went to the wrong house which isn't my problem because I gave them the correct address right before. But they told me there's nothing they can do because they spent $100 to send a guy and they aren't doing it again.

Before they had told me they were going to look at it and now they're saying they will only cover 20% and I have to pay the rest even though I have protection that I bought which they are now saying it doesn't cover it. They are rude liars. When I called they turned the phone off on my face because I was telling them I have warranty and I won't accept only getting 20% off and paying the whole rest. They are truly **. Also it was the manager that treated me horrible, I don't recommend this place to no one. Thank you for your time.

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Worst Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEAR, DELAWARE -- A month ago I bought a king size bed. It was delivered two weeks later with missing pieces to connect the bed together. I made several calls to the store. They pick up the phone, place me on hold and never comes back on the line. I called their corporate center, they sent the store email. A so-called manager from the store call me saying I have a tech come out and do it and she would call me when she have a tech availability. It's been a month ever since. No one called or showed up, am left with junk furniture lying around. Do not go to this place. I recommend Raymour and Flanigan, top-notch customer service.

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Horrible!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I don't even know where to begin with the HORRIBLE experience I've had with this store. I bought my living room and dining room set 6 months ago and it has come with issues from the beginning. The screws from the dining chairs keep coming off and no matter how hard we screw them in, they still fall. That hasn't been the biggest issue, as I can live with that, no biggie. But the couch is broken.

When I first received the couch I didn't notice right away but a few days later when my son went to sit on the couch, one of the seats completely sunk in. Since I also purchased their insurance plan, I called and had them come fix it. Some guy came and put an extra leg underneath the couch to hold it up. Total ghetto rig.

A week later it broke again. Ughh. They came and picked it up to get it fixed. 3 weeks later my delivery was due but it happened to be a rainy day so they called and asked me if it was OK for them to deliver it the following week. I said fine no problem and let it be. When the following week came around they didn't deliver my furniture. I called them to complain and they said I was supposed to call in another order for delivery. WHAT THE...? At this point I was getting upset so I put in an order for another week later (5 weeks). The day of my delivery they finally brought me my couch.

I was happy to finally have it back but of course this was a VERY short lived happiness once I saw that my couch was UNTOUCHED. They did not fix anything at all. It came back exactly the same way that they took it except that they slightly tore the fabric on the bottom. At this point all I could do was laugh otherwise I was going to snap at one of the delivery guys and truth is, it's not their fault. They took my couch once again and set up my delivery for one week later (following Saturday). The day before my delivery, they called me from the warehouse to ask me what was the exact issue. The day before delivery? Are they kidding me?

When I told them the issue, the guy looked at it and said apparently the entire frame was broken and that they would have to order a new frame, therefore delivery would not be until Wednesday. I blew up on the guy and told him everything I had been through for the past 5-6 months. I told him I can NOT have it delivered on Wednesday because I work and I will not take a day off for their errors. I told them how unsatisfied I was of their service and how I just wanted my money back because I have not even been able to enjoy the couch at all.

The guy apologized and said he would fix it and deliver it PERSONALLY on Wednesday before I leave to work (at 8 am). Today is Tuesday and they just called me to tell me that delivery would be tomorrow between 11 am and 4 pm. NO!!!! I am reporting them to the Better Business Bureau and I am writing a certified letter to their corporate office. I don't even want the stupid couch back. I want my money back and I will go buy another couch somewhere else. I WARN everyone out there.

You definitely need to think twice before making a purchase from them. Yes the furniture looks cute but remember looks can be very deceiving plus never judge a book by its cover. It's not very expensive but for the quality it is a rip off. I paid $1000 for my sofa set and that might not be a whole lot of money for some people but it might be a lot for others. When you go in to purchase their furniture, they will be all nice and professional but once you have purchased something and have an issue then they are no longer the nice and helpful people they were in the beginning. Just BEWARE, you have been warned!!!

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Poor Quality Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DULUTH, GEORGIA -- I paid $1600 for a recliner sofa and love seat. 15 months later the recliner mechanism is failing. I called and was told they only cover their products for 12 months so I'm out of luck. I thought this was rather pricey so kind of assumed it would be quality. I also have metal arms poking out of the drop down tray table on the sofa. DO NOT BUY. If you want disposable furniture you can get it cheaper elsewhere.

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Lie to people dont buy the insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALTAMONTE SPRING, FLORIDA -- Bad product

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Avoid This Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SARASOTA, FLORIDA -- This is a store to avoid. We ordered a living room couch. American Signature Furniture delivered the wrong set. Customer service told us that our set went to another customer, and they wanted to keep it. They did arrange for a replacement, but we never got the one we ordered. We were supposedly upgraded, but the set we accepted is not what we ordered. Given that we were running out of time before we had to return up north, we finally just accepted the replacement. We would suggest avoiding this store. We will never shop there again.

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American Signature Furniture Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 30 ratings and
54 reviews & complaints.
Contact Information:
American Signature Furniture
4300 E. 5th Avenue
Columbus, OH 43235
888-751-8553 (ph)
www.americansignaturefurniture.com
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