American Signature Furniture - Page 2

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1.4 out of 5, based on 11 ratings and
34 reviews & complaints.

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Terrible
Posted by on
CLAY, NEW YORK -- I went into American Signature in Clay, NY with my family SEVERAL times before deciding on a bedroom set that I really liked. Every time we went in, we were greeting annoyingly by the same salesman and never once did he remember us, even though he spoke with us almost every time we went in. He was obnoxious each time, and always with the same "WELCOME WELCOME WELCOME, what brings the WHOLE family in today?" We were in almost every week for a month. You'd think we at least looked familiar. Well after we kept coming back because I had my heart set on this particular bed set. we spoke in detail with this man about the quality of the furniture. Also about the slanders we found on the internet about the company saying their furniture was junk and fell apart rather quickly, that customer service was terrible, they couldn't get people out to fix what was broken. All he could come back with was that they had corporate lawyers that would take care of that. Then he continued to go on about the quality, and that all of their dressers come with English Dove tailing, slats for the beds, dust covers. That we wouldn't find that ANYWHERE in upstate NY. He bashed all of the furniture stores in the area saying their furniture couldn't come close. That dovetailing couldn't be found in this area. Well I will tell you something. I will never walk into that store again. We purchased a beautiful bedroom set at Raymour and Flanigan. The drawers are dovetailed, dust covered, the bed comes with rails AND slats which he said no other place does that. I refuse to pay for junk. The prices in AMerican Signature are low, because their quality is low. They should be shut down for selling junk. I bought better furniture in Big Lots.
     
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drarer on 07/16/2008:
We purchased 11 pieces of furniture from American Signature - Brandon, Fl on 7/7/08 and were told all pieces were in stock and would be delivered on Friday. Of the 11 pieces purchased in cash and paid in full - 7 pieces were damaged, defective or not delivered. One night stand was not delivered because it was mysteriously not in stock (when I called asking why, they stated they had 199 of those items in stock "not sure why it wasn’t delivered). The swivel chair was not delivered because it was noticeably damaged and was not loaded onto the truck. The $900 armoire, aside from being noticeably chipped and scratched (the chair must have been horrendous if they didn’t notice this damage); it looked as if it was built by 3rd graders. The doors were extremely crooked, the knobs didn’t match up and they would barely close. One of the TV cart's doors was crooked and would not close, as well as, had noticeable scratches. The chaise lounge leather was defective (I was told they would come out a week later to look at it to determine if they would repair it or replace it. What?!?!?!?). I ordered the King size bed and chest of drawers package...I received 2 king size beds and NO chest. (I wish I could fit 2 king size beds in my bedroom...aside from the fact this isn’t Dick Van Dyke and my husband and I sleep in the same bed). After a lengthy and frustrating - what I call a fight - with this store they agreed to credit the price of a night stand and the fictitious delivery fee that they make up. I was somewhat satisfied with this solution. My husband took ANOTHER day off from work for the replacement delivery. The night before the 2nd delivery we received a message stating the armoire and TV cart would not be delivered as it was damaged. After another “fight” with the operations manager of this store (I wasn’t even asking for additional credit. I wanted the chaise replaced with the rest of the furniture. Not repaired.), we agreed that they would come with an empty truck and pick up all of their 2nd hand, less than Salvation Army quality, over-priced furniture and credit my account in full. American Signature’s furniture is not only over priced in comparison to the quality of the furniture (obviously); Their staff has extremely poor customer service skills.
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Awful Company and Customer Service! Do Not Buy Here!
Posted by on
Rating: 1/51
PHILADELPHIA, PENNSYLVANIA -- I went here about a month and a half ago. I was going to purchase a whole bedroom set and sofas. I signed up for the credit financing and after an hour of entering in my information, the guy told me he entered in the wrong set. I wanted to cancel the whole order and the card, and he told me I had to do so myself.

Yesterday I just found out that someone from this store took my information and stole my identity. The reason I know this is because I never used the credit card that I used to sign this application. Well what do you know? The credit card I used here has been used in various states. Not only was the service bad in the store, but an employee copied my social security number and sold my identity and information. Stay away from this place! I would never recommend anyone buy anything here. Consider this a warning!
     
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Old Timer on 07/24/2013:
You should be reporting the whole rotten bunch to the Philly PD.
Soaring Consumer on 07/25/2013:
File an identity theft report with the police department and contact the credit bureaus to place a security freeze on your credit file to prevent more credit cards from being opened with your name. You should also notify your banker to flag your accounts so that your funds are not compromised.
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Horrible!!!!!
Posted by on
Rating: 1/51
PLYMOUTH MEETING, PENNSYLVANIA -- We bought a new mattress/box-spring and a couch set about 8 months ago. Our mattress has since bubbled and is caving in. Someone came out to look at it and while he was out commented on how bad it was. The company is now saying that they will not cover the warranty and it has been voided. They are claiming it is due to a stain, even though we use the mattress protector!!!! There is nothing they can do! I will NEVER buy from this company again. It may be a bit cheaper, but not worth the hassle!
     
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At Your Service on 12/13/2012:
The reason for a mattress protector is to protect against stains. It's a very common requirement for all mattress and a source for a variety of complaints on both this site and others.

You don't seem to claim that this proverbial stain doesn't exist; only that you were using a mattress protector. That being the case, the mattress should be stain free, but evidently is not which would indicate it was being used at some point without said protector.

It's a helpful post if for nothing more to remind people to protect their mattress if they intend on utilizing their warranty.

Thanks for the post.
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"Not Quality"
Posted by on
I won't talk much about their furniture because I haven't personally bought it and from what iv seen and heard about it, I don't plan to ever buy it. If their furniture is as poor quality as the medal bedrails iv BOUGHT TWICE in 3 years time then id avoid American signatures products. My husband and I were sleeping last night when all a sudden our bed rails gave in putting us to the floor. I'm going on the 3rd set of bedrails in just 3 years. My husband and I together don't weight over 330lbs and even if we were up in weight, if these rails were better quality they would hold up for more than a year and a half. The manufactures warranty is up after 1 year so as far as American signature is concerned I'm up the creek without a paddle by only 2 months. But thanks to Value City Furniture for replacing them at no cost and giving me the option to get a completely different set of rails.
     
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At Your Service on 09/08/2011:
This is exactly what I mean when recommending speaking with the retailer you purchase an item through. With additional guarantees or warranties, the retailer can help considerably.

Good to hear the outcome.
*Brenda* on 09/08/2011:
Value City is American Signature Furniture.
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Want me to pay to return defective merchandise
Posted by on
SUNRISE, FL -- I recently purchased a 60" television stand on sale for $499. I chose to pick up my item as the delivery charge was almost $125. When we unwrapped the TV stand, it was apparent that the doors were not mounted evenly. We immediately called ASF and advised them of the situation. We were told (laugh now) to bring the stand back and they would fix it, and we could pick it up at a later date as they do not provide in-home service for picked-up items. Did I mention the stand was 150 pounds? I advised the store manager that I had an empty 5000 sq. foot house to furnish, and if I brought the TV stand back, it would be a return and not a repair. She blew me off and said okay... apparently they do not care about my business. It is easier for me to find a different furniture store than it is for American Signature Furniture to find a customer that needs to furnish 5 bedrooms, 2 living rooms, a dining room, a library, and a loft. Good riddance that I had not wasted my time purchasing anything else there.
     
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Alain on 06/05/2011:
Since you elected to do the pick up your self any return would be your responsibility. However, if I had been the manager, I would have tried to do a compromise in order to satisfy the customer, if possible, so as not to lose future business. Sometimes bargain furniture store s are more intent on volume, though, rather than service.
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Buyer Beware, really beware
Posted by on
Wow, I can't believe American Signature Furniture was so afraid that my negative posts would alert other potential customers to beware of their poor products, horrible customer service and refusal to get it right that they removed all of them from their FaceBook site. All I can say is buyer beware!
     
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Skye on 03/28/2011:
Details would be really helpful.
Kurizumaru on 03/29/2011:
So what happened? How did they try to resolve it? What were the comments you posted on their Facebook site?
anjfrompa on 03/30/2011:
I don't know if it will all fit but I actually saved my posts to forward on to the president. By the way, he didn't reply. I was responding to another unhappy customer on the site as I was waiting for my situation to be resolved with my damaged fireplace, and the other customer was waiting for the 3rd time for someone to repair her damaged table (delivered that way) . Their quality control, customer service and corp office staff are very poor. They used to be pretty good but I heard a long time top official left and a Jonathon runs the show now. It appears that if you express dissatisfaction, they look the other way hoping you will disappear. What great way to keep customers...they haven't a clue. My post is below. I have quite a few but I'll just post the last one.

Andrea: I so agree. This is my reply to AS from Friday's post: To AS:Who has been working long and hard for me? Not one person follows up. They say they are going to follow up, and don't. It's not regretful that I don't feel the same. If someone has been working long and hard then why haven't they kept me informed? Today we called for the manager again. Another person took the call. He took a message. The other person called us back and said the manager was willing to give us a $60.00 credit on the defective fireplace or have it picked up and refund our money. Remember, this is the same style fireplace that we have had issues with, (repaired, replaced several times) and then finally are told it has been discontinued. The May 2010 issue had us wait 7 months for a part. You appeared to be understanding which is a huge part of customer service, but please don't tell me that the associates have worked long and hard. If someone was trying to assist me, and working hard behind the scenes, shame on AS for not informing me, the customer. AS still hasn't a clue on how to treat and keep customers. I will write to Jonathon (president) and appreciate the email address. Careful words, like you use on this site, protect your company, that I understand. But when those words don't transition into action, they are just empty words. Follow up is a Huge part of customer satisfaction. Of course, I could have had the fireplace returned all along, but remember I just wanted it in the condition it should have been in when I purchased it, which isn't the end result is it? No one worked hard. This was just passed from one person's plate to another's. I have never spent this much time expressing my dissatisfaction publicly, but I really want others to be aware. After the many unhappy postings on your site and the many, many others I found on the internet, I have nothing to worry about. Such a shame.

American Signature Furniture: Andrea- I'm going to have to ask you to stop spamming the board. We've acknowledged your concerns on several occasions and you are now posting the same thing on different threads. If you continue to behave this way, we will be forced to ban you from the page. You absolutely have a right to your opinion, you don't have the right to rant and disrupt other fans on the board.

Andrea: You won't be forced, AS had never acknowledged my concerns they just wanted to know the issue and then.....nothing. I certainly don't need this page to express my opinion. As far as disrupting others, that was not my intent, it was to protect others and I apologize if I offended anyone. I have no further need of your page. Last night was to be my last post. I certainly wish you had not replied. You have the experience to deal with happy, satisfied customers but lack the experience the deal with unhappy, dissatisfied customers. A reply is not needed. I will be removing AS from my list.

My posts were removed. The bottom line is I waited 7 months for a transformer for an entertainment center. The light went out the first week. A few months later I spent another 2600.00 at the store. I had to have the dresser that was delivered replaced due to shoddy workmanship and then fireplace was repaired twice and replaced twice. I was out of town when they came for the last replacement and they delivered another broken fireplace. As you can see, I was very unhappy and let them know it. I didn't see my post as offensive on an open forum, just factual. Rather than dealing with it, they removed it. I have spent 6500.00 in the store in the last 3 years and was not finished yet. I love the American Signature style, but cannot deal with shoddy workmanship and very poor service. I finally did get the corp number after a while, it seemed to be a top secret number that the managers could not give out. A young guy called me and promised to follow up with me the next day. You guessed it, he never called back. I am an ex-customer of AS.
usarmy cop on 03/15/2013:
The same thing happened to me. They removed all of my complaints too and blocked me.
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BUYER BEWARE
Posted by on
SARASOTA, FLORIDA -- American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they used to."

Do not do business with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.
Resolution Update 03/01/2011:
The Store Manager along with corporate reviewed our complaint and found out that the set we bought had many complaints - they gave us a 50% refund of the damaged product to apply to a replacement. This is fair as the couch was 4 years old.
     
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Obnoxious TV Commercials
Posted by on
Do any of you realize how totally obnoxious your TV commercials are? If I had no furniture at all and you were giving it away...I would NOT take advantage of it simply because of the offensive and obnoxious nature of your commercials. That song is completely out of sync with the subject matter of the ad...and you repeat it over and over in the course of a program. Honestly, I immediately change channels when I hear it. In fact, I had to keep from changing channels long enough to see who the company was that the commercial was for...in order to know whom to send this complain to. Apart from the fact that its OLD! It might be time to try something else.
     
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old fart on 02/01/2011:
Where is this company?
jktshff1 on 02/01/2011:
Got your attention did it not?
old fart on 02/01/2011:
Could be in Timbuktu for all anyone knows!
CrazyRedHead on 02/02/2011:
Where is this company? If they (or any other furniture company for that matter) were to give away free furniture I'd want in, I wouldn't care what there commercial was like.
VCF/ASF Corporate Customer Service on 02/02/2011:
We appreciate any feedback and we are working hard to improve our services. Thank you for
your time.
Kurizumaru on 02/02/2011:
I've never seen these commercials and I'd like to know how they're offensive. Obnoxious I can understand, anything can be overplayed to that point.
Harold Overton on 02/17/2013:
I agree that commercial that's playing now is just plain stupid for two idiots dancing around in presidential costumes how stupid, your selling furniture,what's. The problem you need someone to write better material call me 615 260 3796/ 3187 LaGrange dr Nashville Tn 37218
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Flawless!
Posted by on
SUNRISE, FLORIDA -- I read so many negative reviews abot this company and all of the other furniture stores in my area, it was almost frustrating thinking I was going to have a bad experience regardless of where I went. But I had to choose someone to buy furniture from. I loved the style of the Buckhead leather sofa and decided to go for it.
I purchased the sofa on Wed 9/15 from Susie at Amer. Sig. in Sunrise Florida. The transaction was fast and simple. Of course she tried selling me the leather protection and extended warranty, both of which I declined after reading about the bad experiences with those add ons that others have had. I actually purchased the LeatherMaster cleaner and protectant online separately for $50 total. This is the same product they use. At least I know that it will be applied, be applied thoroughly, and cheaper by me.
She told me my delivery date would be in 3 days, and again after reading on here about delivery for others sometimes being delayed for weeks, I pressed her for detail. She said that can't guarantee delivery, but that is the target date and there are plenty of these sofas in stock in the Georgia warehouse so it should be OK.
Well, low and behold I confirmed delivery on Friday for Saturday 9/18 and it was on track.
My next fear was getting damaged furniture. I don't believe in the "if it arrives damaged, we will repair it theory." If I wanted scratch and dent furniture, you better not be charging me full price for new furniture.
Well, the delivery came at the start of my delivery window, which was unexpected and refreshing. And the sofa was carefully brought up to my 2nd story condo, wrapped in heavy duty plastic. When they set it down and unwrapped it, it was in perfect condition.
My experience with this store was flawless from start to finish. I know that may be a hit or miss experience. Overall, if they had furniture I liked, I wouldn't hesitate to buy from them again rather than try my luck with somewhere new.
     
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Alain on 09/19/2010:
When a company does a good job I'm always happy to see a compliment posted here. Thank you.
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American Signature Furniture--BED BUGS!!!!
Posted by on
PHILADELPHIA, PENNSYLVANIA -- In Feb of 09, I went to American signature and brought a bed frame, queen size bed, bunk beds, and mattresses. Like 4 months later I realize that it was bed bug infested!! Me and my kids were getting bit up and I thought it was mosquitoes.. So I called the company asked for the manager and told him what was going on.. He informed me that he never heard of BED BUGS!! in which I knew he was telling a lie! Then he said that he was going to send out a technician to take pictures but THERE WAS NOTHING THAT THEY COULD DO!! Then this manager had the nerve to say "why are you calling now anyway!" They never sent the technician out AT ALL!! and those bed bugs spread like WILD FIRE!!! I had to get rid of all of my furniture, even my kids bunk beds. Never was I even contacted by them! That store is on the BLVD and RED Lion road In Philadelphia Pa! I would advise everyone to be really careful where you invest your money! I Had to move because the infestation was uncontrollable! Even to this day I am trying to rebuild my life!
     
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Skye on 05/27/2010:
Why do you think it's their fault?? After 4 months, the bed bugs could have come from any place. If it was from their mattress, you would of noticed immediately and been bitten by them. They also could have been in a stuffed animal.

http://doyourownpestcontrol.com/bed-bugs.htm

After reading the above link, I realized they can come from many places, not just your mattress.

jktshff1 on 05/27/2010:
According to the following, 4 months would be too long a delay between purchase and infestation.
http://ohioline.osu.edu/hyg-fact/2000/2105.html
Female bed bugs lay from one to twelve eggs per day, and the eggs are deposited on rough surfaces or in crack and crevices. The eggs are coated with a sticky substance so they adhere to the substrate. Eggs hatch in 6 to 17 days, and nymphs can immediately begin to feed. They require a blood meal in order to molt. Bed bugs reach maturity after five molts. Developmental time (egg to adult) is affected by temperature and takes about 21 days at 86° F to 120 days at 65° F. The nymphal period is greatly prolonged when food is scarce. Nymphs and adults can live for several months without food. The adult's lifespan may encompass 12-18 months. Three or more generations can occur each year.
Anonymous on 05/27/2010:
How do you know the infestation came from a bed frame that you bought "like 4 months earlier?" You don't, so blaming American Signature is wrong.

And..the infestation was so bad that you had to get rid of all of your furniture and move? Sounds to me like you didn't address the problem appropriately once it was noticed.
old fart on 05/27/2010:
Sounds like someone is working up the nerve to file a lawsuit...just a guess!
old fart on 05/27/2010:
Crack and crevice treatment of mattress and box springs along with crevices found in the room(s) is best done by an "experienced pest control company".
"Do it yourself" treatments seldom work and may in fact endanger the occupant...

(Old fart- ex -exterminator for 30 years)
GenuineNerd on 05/27/2010:
They should legalize DDT again...but restrict its used to bedbug control ONLY. Bedbugs were easily killed by DDT, and it caused that problem to be pretty much eliminated until it was banned in the early 1970's. Now it seems like bedbugs are making a comeback in a big way.
DD123 on 11/05/2010:
I recently received an email indicating bed bug infestations are on the rise. The email suggested putting new clothes in the dryer for about 20 minutes to kill the bugs. The article also stated that the bed bugs are in/on new clothes, regardless of where they come from....in the U.S. and coming from overseas. It's possible she did experience this, that the bugs were introduced to her home from the new delivery. She did say she thought they were mosquito bites. Anything is possible.
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