Do not get the leather warranty!!!
SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair ... read full review2 Replies - Latest reply on 09/14/2012
I must agree with the two reviews before me. I had my heart set on the Casa Moda collection at American Signature. When I took it out of the box it, too, had nicks, but I ignored them. I took the drawers ... read full review
MIAMI, FLORIDA -- Do not buy!
We bought our sofa set at American signature we had to wait almost 2 months to pick it and then they only had one part of the set ready. The sofa came with a rip on the back part, and by that time we didn't even want to complain we already had enough with the bad customer service that we got over the phone by three different service reps.
We were also promised a 50 dollar credit that to this day three months later we have not received.
All in all bad place to buy.
While I've certainly read several bad reviews of American Signature Furniture, my wife and I recently bought a dining room table and chairs for less than Wal-mart advertised. We just got the set put together and the quality is flawless, not a dent or scratch. I just wanted to add some good words about the product we've received.
SARASOTA, FLORIDA -- My compliments to American Signature Furniture in Sarasota, FL. I purchased a leather sectional couch and two matching leather ottomans from them four years ago (in 2005). In May of this year (2009), the leather on two parts of the sectional started to peel off. When I purchased this furniture, I also purchased the repair/replacement insurance that was supposed to cover rips, peeling, spill, etc of the furniture. The insurance company refused to honor the claim. To make a long story short, this insurance company is one that many furniture stores use and it is useless. I complained to the American Signature store in Sarasota (where I purchased the furniture). The General Manager sent a technician to my house to evaluate the furniture. They agreed that the leather on the couch should not be peeling and allowed me to replace the furniture with furniture from their store for the amount that I originally paid. They were concerned, professional and courteous during this process.
1 Replies - Latest reply on 10/07/2009Add reply
I appreciate the fact that they did the right thing, when the insurance company wouldn't. I will be purchasing more furniture from this store, based on my positive experience.
MOORESTOWN, NEW JERSEY -- Bought a couch and loveseat from ASF a few months ago. I think they may have pulled a "bait and switch." The quality of the couch which I purchased and picked up didn't seem as well put together as ... read full review1 Replies - Latest reply on 11/05/2010
BRANDON, FLORIDA -- I purchased a dining room set and a sectional from American signature and it has been of the utmost quality. my home consultant was great and I plan to do all my furniture shopping at the store. I saw almost identical pieces at other stores for hundreds of dollars more and they didn't come with the lifetime guarantee you get with AS furniture.
Great quality product, friendly people, and low prices.
TRENTON, NEW JERSEY -- My husband and I purchased a couch, bed, dresser, and coffee table from American Signature in Langhorne Pa. We were told our first scheduled delivery would include our bed, couch and coffee table. When the delivery men arrived we were minus our bed. Since our new mattress was being delivered the same day I was concerned. I called the store and in one hour they had a bed pulled off their showroom floor in my bedroom for us. We only had to wait a week more to get our bed and when it came they took their loner bed out and set up our new one and moved our mattress onto the new bed. Yesterday we received our dresser and mirror. We LOVE our furniture it is exactly what we wanted and are going back to get end tables and the armoire that matches our bed. Their customer service is excellent.
The prices are markedly less than other furniture stores and as long as the quality is good and they will exchange what is not to my liking I could care less where the stuff is made if it is saving me money.
CLAY, NEW YORK -- I went into American Signature in Clay, NY with my family SEVERAL times before deciding on a bedroom set that I really liked. Every time we went in, we were greeting annoyingly by the same salesman and ... read full review1 Replies - Latest reply on 07/16/2008
FT LAUDERDALE, FLORIDA -- 09/08/07 Fort Lauderdale Fl.
Sawgrass Mills Mall-
American Signature Furniture is the place people need to know about if they are looking for Quality Furniture-( workmanship is superior ) Moderate prices - Friendly and Professional Sales Department and Delivery Crew. This was my first experience with this store, I found them on the Web BUT needed to see the
actual merchandise- When I did I was very impressed with there furniture - all quality made. There is such a variety to see in the store and you can browse for hours if you like they do not RUSH you.
After taking your order they discuss the delivery - this is your choice again-
The night before they are scheduled to bring your furniture they call to confirm the time. The delivery is ON TIME, ( no waiting at home all day endlessly )
The drivers are as polite and extremely careful of other home furnishings when entering your home with the new merchandise. The pieces came completely wrapped in blankets and cellophane paper that needed to be removed. After setting up the dresser and attaching the mirror and making sure everything was perfect-and in the location of your choice They leave your home spotless and take with
them all discarded material.
You can be SURE I am writing today to let everyone know what good service from the beginning to the end this company offers. I hope after this review more people will shopthere. You will not be disappointed.
ATLANTA, GEORGIA -- If you need to purchase high quality furniture at affordable prices go to American Signature Furniture. They sell lines made of wood and high quality wood veneering. Doors and drawers have screws and dove tail joinery and with biscuit and dowel construction used in chairs and sofas. You can find furniture with no glue and staples and particle board unlike that "look-a-like" furniture at other stores.
3 Replies - Latest reply on 01/17/2008Add reply
The prices and service are great too.