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American Signature Furniture - Page 2

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32 Reviews & Complaints

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Buyer Beware, really beware
Posted by Anjfrompa on 03/28/2011
Wow, I can't believe American Signature Furniture was so afraid that my negative posts would alert other potential customers to beware of their poor products, horrible customer service and refusal to get it right that they removed all of them from their FaceBook site. All I can say is buyer beware!
     
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Posted by Skye on 2011-03-28:
Details would be really helpful.
Posted by Kurizumaru on 2011-03-29:
So what happened? How did they try to resolve it? What were the comments you posted on their Facebook site?
Posted by anjfrompa on 2011-03-30:
I don't know if it will all fit but I actually saved my posts to forward on to the president. By the way, he didn't reply. I was responding to another unhappy customer on the site as I was waiting for my situation to be resolved with my damaged fireplace, and the other customer was waiting for the 3rd time for someone to repair her damaged table (delivered that way) . Their quality control, customer service and corp office staff are very poor. They used to be pretty good but I heard a long time top official left and a Jonathon runs the show now. It appears that if you express dissatisfaction, they look the other way hoping you will disappear. What great way to keep customers...they haven't a clue. My post is below. I have quite a few but I'll just post the last one.

Andrea: I so agree. This is my reply to AS from Friday's post: To AS:Who has been working long and hard for me? Not one person follows up. They say they are going to follow up, and don't. It's not regretful that I don't feel the same. If someone has been working long and hard then why haven't they kept me informed? Today we called for the manager again. Another person took the call. He took a message. The other person called us back and said the manager was willing to give us a $60.00 credit on the defective fireplace or have it picked up and refund our money. Remember, this is the same style fireplace that we have had issues with, (repaired, replaced several times) and then finally are told it has been discontinued. The May 2010 issue had us wait 7 months for a part. You appeared to be understanding which is a huge part of customer service, but please don't tell me that the associates have worked long and hard. If someone was trying to assist me, and working hard behind the scenes, shame on AS for not informing me, the customer. AS still hasn't a clue on how to treat and keep customers. I will write to Jonathon (president) and appreciate the email address. Careful words, like you use on this site, protect your company, that I understand. But when those words don't transition into action, they are just empty words. Follow up is a Huge part of customer satisfaction. Of course, I could have had the fireplace returned all along, but remember I just wanted it in the condition it should have been in when I purchased it, which isn't the end result is it? No one worked hard. This was just passed from one person's plate to another's. I have never spent this much time expressing my dissatisfaction publicly, but I really want others to be aware. After the many unhappy postings on your site and the many, many others I found on the internet, I have nothing to worry about. Such a shame.

American Signature Furniture: Andrea- I'm going to have to ask you to stop spamming the board. We've acknowledged your concerns on several occasions and you are now posting the same thing on different threads. If you continue to behave this way, we will be forced to ban you from the page. You absolutely have a right to your opinion, you don't have the right to rant and disrupt other fans on the board.

Andrea: You won't be forced, AS had never acknowledged my concerns they just wanted to know the issue and then.....nothing. I certainly don't need this page to express my opinion. As far as disrupting others, that was not my intent, it was to protect others and I apologize if I offended anyone. I have no further need of your page. Last night was to be my last post. I certainly wish you had not replied. You have the experience to deal with happy, satisfied customers but lack the experience the deal with unhappy, dissatisfied customers. A reply is not needed. I will be removing AS from my list.

My posts were removed. The bottom line is I waited 7 months for a transformer for an entertainment center. The light went out the first week. A few months later I spent another 2600.00 at the store. I had to have the dresser that was delivered replaced due to shoddy workmanship and then fireplace was repaired twice and replaced twice. I was out of town when they came for the last replacement and they delivered another broken fireplace. As you can see, I was very unhappy and let them know it. I didn't see my post as offensive on an open forum, just factual. Rather then dealing with it, they removed it. I have spent 6500.00 in the store in the last 3 years and was not finished yet. I love the American Signature style, but cannot deal with shoddy workmanship and very poor service. I finally did get the corp number after awhile, it seemed to be a top secret number that the managers could not give out. A young guy called me and promised to follow up with me the next day. You guessed it, he never called back. I am an ex-customer of AS.
Posted by usarmy cop on 2013-03-15:
The same thing happened to me. They removed all of my complaints too and blocked me.
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Fraud
Posted by Mary Beth on 08/26/2010
Newspaper ad plainly stated that the sofa on sale was made in Italy. In the store, the model in question had signs on it also saying that the sofa was made in Italy. When it was delivered, the sofa was tagged, "MADE IN CHINA."
     
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Posted by SaMoore on 2010-08-26:
his does sound like fraud. Did you get pictures of the sign or clip the advertisement OP? Perhaps only their floor model was made in Italy???
Posted by MDSasquatch on 2010-08-26:
Made in China and assembled in Italy or vice-versa? A lot of semantic games can be confusing.
Posted by Anonymous on 2010-08-26:
Maybe the leather was from Italy? When Italy made the sofas, we were told the leather was great, but the wood they used for the frames was not. So we were steered clear of these.
Posted by RD on 2012-11-07:
italian leather is a way of processing the leather- parts for most furnitue come from asia - but thats why the 100% leather sofa cost $800 not $8000
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My Positive Experience
Posted by Doogie12 on 10/07/2009
SARASOTA, FLORIDA -- My compliments to American Signature Furniture in Sarasota, FL. I purchased a leather sectional couch and two matching leather ottomans from them four years ago (in 2005). In May of this year (2009), the leather on two parts of the sectional started to peel off. When I purchased this furniture, I also purchased the repair/replacement insurance that was supposed to cover rips, peeling, spill, etc of the furniture. The insurance company refused to honor the claim. To make a long story short, this insurance company is one that many furniture stores use and it is useless. I complained to the American Signature store in Sarasota (where I purchased the furniture). The General Manager sent a technician to my house to evaluate the furniture. They agreed that the leather on the couch should not be peeling and allowed me to replace the furniture with furniture from their store for the amount that I originally paid. They were concerned, professional and courteous during this process.

I appreciate the fact that they did the right thing, when the insurance company wouldn't. I will be purchasing more furniture from this store, based on my positive experience.
     
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Posted by MSCANTBEWRONG on 2009-10-07:
Nice review.
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Delivered Used Furniture and Pretended It Was NEW!
Posted by Karen2388 on 02/13/2014
BRANDON, FLORIDA -- We went into our local Brandon store several times before deciding to purchase the Table, Chairs, China Cabinet and Buffet set. They tried selling me about three different types of warranties and told me that the $125 delivery fee was well worth it as EVERYTHING is covered if they mess up the furniture.

Well it took FOUR weeks for the table/chairs and China cabinet to arrive, still no Buffet after 6 weeks. When they delivered they left white packing material all over my home and all inside the China cabinet. They told my daughter the two drawers on the China cabinet were sticking because ".. It's new furniture and that's what new furniture does" REALLY??? They had HUGE gaping scratches all over the front of the China cabinet (the interior gut keep going on and then slowly coming back on) and the bottom of the table was scratched and sun bleached, yes they found out later as a mistake they delivered me a USED table, the China cabinet must have been dropped and the chair had a pen ink stain on it...I called and ask to speak to a manager but Nikki wouldn't get on the phone with me and told the customer service representative to have me email her the pictures, REALLY!!!!

I called the home office only to wait on an answer for over 35 minutes, so I called the store back and finally Mike got on the phone and said he would speak to delivery and get right back to me so he could help me. I will keep everyone updated on how that worked, but thus far NOTHING has been done and the furniture looks like it was assembled by five year olds. Everything is off center and cheap looking, finish is flaking and UN even. It's just a horrible experience all around. I am heartbroken. Please be careful about using this company.
     
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Horrible!!!
Posted by Tishan27 on 09/24/2013
MIAMI, FLORIDA -- I don't even know where to begin with the HORRIBLE experience I've had with this store. I bought my living room and dining room set 6 months ago and it has come with issues from the beginning. The screws from the dining chairs keep coming off and no matter how hard we screw them in, they still fall. That hasn't been the biggest issue, as I can live with that, no biggie. But the couch is broken. When I first received the couch I didn't notice right away but a few days later when my son went to sit on the couch, one of the seats completely sunk in. Since I also purchased their insurance plan, I called and had them come fix it. Some guy came and put an extra leg underneath the couch to hold it up. Total ghetto rig.

A week later it broke again. Ughh. They came and picked it up to get it fixed. 3 weeks later my delivery was due but it happened to be a rainy day so they called and asked me if it was ok for them to deliver it the following week. I said fine no problem and let it be. When the following week came around they didn't deliver my furniture. I called them to complain and they said I was supposed to call in another order for delivery. WHAT THE...? At this point I was getting upset so I put in an order for another week later (5 weeks). The day of my delivery they finally brought me my couch. I was happy to finally have it back but of course this was a VERY short lived happiness once I saw that my couch was UNTOUCHED. They did not fix anything at all. It came back exactly the same way that they took it except that they slightly tore the fabric on the bottom. At this point all I could do was laugh otherwise I was going to snap at one of the delivery guys and truth is, it's not their fault. They took my couch once again and set up my delivery for one week later (following Saturday). The day before my delivery, they called me from the warehouse to ask me what was the exact issue. The day before delivery ? Are they kidding me? When I told them the issue, they guy looked at it and said apparently the entire frame was broken and that they would have to order a new frame, therefore delivery would not be until Wednesday. I blew up on the guy and told him everything I had been through for the past 5-6 months. I told him I can NOT have it delivered on Wednesday because I work and I will not take a day off for their errors. I told them how unsatisfied I was of their service and how I just wanted my money back because I have not even been able to enjoy the couch at all.

The guy apologized and said he would fix it and deliver it PERSONALLY on Wednesday before I leave to work (at 8 am). Today is Tuesday and they just called me to tell me that delivery would be tomorrow between 11 am and 4 pm. NO !!!! I am reporting them to the Better Business Bureau and I am writing a certified letter to their corporate office. I don't even want the stupid couch back. I want my money back and I will go buy another couch somewhere else. I WARN everyone out there.

You definitely need t think twice before making a purchase from them. Yes the furniture looks cute but remember looks can be very deceiving plus never judge a book by it's cover. It's not very expensive but for the quality it is a rip off. I paid $1000 for my sofa set and that might not be a whole lot of money for some people but it might be a lot for others. When you go in to purchase their furniture, they will be all nice and professional but once you have purchased something and have an issue then they are no longer the nice and helpful people they were in the beginning. Just BEWARE you have been warned !!!
     
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Happy Customer
Posted by Robertfaircloth on 09/03/2013
ORLANDO, FLORIDA -- Despite numerous negative reviews regarding the whole company (from poor quality furniture, delayed delivery issues, as well as employees on the inside talking about the "make money no matter what" culture). My wife and I still bought a two-piece couch from the Orlando store.

The piece was exactly what we were looking for and it was a good price. No other store in the city had a piece like it.

When we first walked in the store, a salesperson, Kim, welcomed us, offered her assistance and then she left us alone. That is what we wanted. "Leave me alone and let me browse" is my policy. When we were ready to talk about other options, Kim was available and very helpful in showing us what the store had to offer.

I did my research and then hesitantly returned to the store, but, I took some time with Kim to explain what I had uncovered (the bad reviews). None of the bad reviews were actually about that store in particular and Kim was understanding about my hesitation. She sincerely wanted to make this a good experience for my wife and I, so, I bought the couch. She even offered to give me her personal number if I needed to follow-up with her on anything.

Our couch was scheduled to be delivered four days later, and due to a conflict, we had to reschedule for another date.

On that date the delivery crew arrived 30 minutes ahead of the "Delivery Window" and the couch was placed in our apartment without any defects.

We have had the couch for a few weeks now and we love it.

We will be looking for Kim on our next visit to the store.
     
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Posted by ok4now on 2013-09-04:
As long as you are happy that's all that counts. Write back in 6 months and let us know if you still love it.
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Awful Company and Customer Service! Do Not Buy Here!
Posted by Vmstambaugh on 07/24/2013
PHILADELPHIA, PENNSYLVANIA -- I went here about a month and a half ago. I was going to purchase a whole bedroom set and sofas. I signed up for the credit financing and after an hour of entering in my information, the guy told me he entered in the wrong set. I wanted to cancel the whole order and the card, and he told me I had to do so myself.

Yesterday I just found out that someone from this store took my information and stole my identity. The reason I know this is because I never used the credit card that I used to sign this application. Well what do you know? The credit card I used here has been used in various states. Not only was the service bad in the store, but an employee copied my social security number and sold my identity and information. Stay away from this place! I would never recommend anyone buy anything here. Consider this a warning!
     
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Posted by Old Timer on 2013-07-24:
You should be reporting the whole rotten bunch to the Philly PD.
Posted by Soaring Consumer on 2013-07-25:
File an identity theft report with the police department and contact the credit bureaus to place a security freeze on your credit file to prevent more credit cards from being opened with your name. You should also notify your banker to flag your accounts so that your funds are not compromised.
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Nonchalant Attitude With No Customer Service Skills
Posted by Andre_adonisintl on 06/28/2013
CAMP CREEK, GEORGIA -- I just had the most horrible experience I've encountered in quite sometime from American Signature Furniture in Camp Creek. My 91 year old father passed away last month. I had to liquidate the entire estate thinking I would keep his bedroom suit and living room suit that I had just bought him for assisted living. I sold my old living room suit and ended selling his also. I have been without a living room set for about 2 months now.

My girlfriend dragged me out shopping for furniture which I hate. She lives near Camp Creek so we went top American Signature Furniture in Camp Creek. I was greeted by an extremely unprofessional salesperson but I saw a living room set that I liked and we left. My girlfriend was convinced that we would be out shopping for another 4 mos and 8 different places but I don't have the time or the inclination to do that. I went back the next day and purchased a nice white leather ensemble with a lamp for cash. My salesperson Clinton was extraordinary but he was the only bright spot in this whole experience.

The delivery was set for Thursday (today) between 2 and 5pm. I have a function that I put together 2 mos ago at my dealership at 6pm. I called the store at 4:30 and the receptionist said they would be there in 35 minutes. I called back at 5:00 and asked for the manager (John) who was trying to determine when the driver would be there. He said they told me it was going to be an hour. I told him I had to get back to work. I called back at 5:30. John was ignoring my calls and another manager (Ann) came on the phone and was very unpleasant. She chastised me for being upset.(Sistergirl). The driver finally called me at 5:45 and said he was on the way. I was pissed. bad scheduling bad customer service and two managers and a driver that didn't care.

I had a date with my girlfriend later that night at my place where she had planned to bring food over and chill on the new sofa. The drivers refused to assemble the lamp when they finally came. I had left the key with my neighbor. I will never shop again with American Signature Furniture and I will tell everyone I know to never go there. This is the first of many reviews that I will write on this company.
     
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"Not Quality"
Posted by Tffnypipes on 09/08/2011
I won't talk much about their furniture because I haven't personally bought it and from what iv seen and heard about it, I don't plan to ever buy it. If their furniture is as poor quality as the medal bedrails iv BOUGHT TWICE in 3 years time then id avoid American signatures products. My husband and I were sleeping last night when all a sudden our bed rails gave in putting us to the floor. I'm going on the 3rd set of bedrails in just 3 years. My husband and I together don't weight over 330lbs and even if we were up in weight, if these rails were better quality they would hold up for more then a year and a half. The manufactures warranty is up after 1 year so as far as American signature is concerned I'm up the creek with out a paddle by only 2 months. But thanks to Value City Furniture for replacing them at no cost and giving me the option to get a completely different set of rails.
     
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Posted by At Your Service on 2011-09-08:
This is exactly what I mean when recommending speaking with the retailer you purchase an item through. With additional guarantees or warranties, the retailer can help considerably.

Good to hear the outcome.
Posted by *Brenda* on 2011-09-08:
Value City is American Signature Furniture.
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Want me to pay to return defective merchandise
Posted by Hangryesq on 06/03/2011
SUNRISE, FL -- I recently purchased a 60" television stand on sale for $499. I chose to pick up my item as the delivery charge was almost $125. When we unwrapped the TV stand, it was apparent that the doors were not mounted evenly. We immediately called ASF and advised them of the situation. We were told (laugh now) to bring the stand back and they would fix it, and we could pick it up at a later date as they do not provide in-home service for picked-up items. Did I mention the stand was 150 pounds? I advised the store manager that I had an empty 5000 sq. foot house to furnish, and if I brought the TV stand back, it would be a return and not a repair. She blew me off and said okay... apparently they do not care about my business. It is easier for me to find a different furniture store than it is for American Signature Furniture to find a customer that needs to furnish 5 bedrooms, 2 living rooms, a dining room, a library, and a loft. Good riddance that I had not wasted my time purchasing anything else there.
     
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Posted by Alain on 2011-06-05:
Since you elected to do the pick up your self any return would be your responsibility. However, if I had been the manager, I would have tried to do a compromise in order to satisfy the customer, if possible, so as not to lose future business. Sometimes bargain furniture store s are more intent on volume, though, rather than service.
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