MIAMI, FLORIDA -- I don't even know where to begin with the HORRIBLE experience I've had with this store. I bought my living room and dining room set 6 months ago and it has come with issues from the beginning. The screws ... read full review
ORLANDO, FLORIDA -- Despite numerous negative reviews regarding the whole company (from poor quality furniture, delayed delivery issues, as well as employees on the inside talking about the "make money no matter what" culture). ... read full review1 Replies - Latest reply on 09/04/2013
PHILADELPHIA, PENNSYLVANIA -- I went here about a month and a half ago. I was going to purchase a whole bedroom set and sofas. I signed up for the credit financing and after an hour of entering in my information, the guy told me he entered in the wrong set. I wanted to cancel the whole order and the card, and he told me I had to do so myself.
2 Replies - Latest reply on 07/25/2013Add reply
Yesterday I just found out that someone from this store took my information and stole my identity. The reason I know this is because I never used the credit card that I used to sign this application. Well what do you know? The credit card I used here has been used in various states. Not only was the service bad in the store, but an employee copied my social security number and sold my identity and information. Stay away from this place! I would never recommend anyone buy anything here. Consider this a warning!
PHILADELPHIA, PENNSYLVANIA -- We ordered furniture, from American Signature Furniture about 6 months ago. We spent a substantial amount of money and received complete garbage. After weeks of playing phone tag, their manager finally called me back. They agreed to replace our furniture, but would no longer honor the warranty we previously purchased with our initial purchase. During the delivery of our new couch, they tore a piece of leather on one of the legs. Of course we complained, and they showed nothing but disdain for us.
Stay away from these people, do not shop at American Signature Furniture, they're unprofessional and completely rude. I regret ever stepping foot in that store.
PLYMOUTH MEETING, PENNSYLVANIA -- We bought a new mattress/box-spring and a couch set about 8 months ago. Our mattress has since bubbled and is caving in. Someone came out to look at it and while he was out commented on how bad it was. The company is now saying that they will not cover the warranty and it has been voided. They are claiming it is due to a stain, even though we use the mattress protector!!!! There is nothing they can do! I will NEVER buy from this company again. It may be a bit cheaper, but not worth the hassle!1 Replies - Latest reply on 12/13/2012Add reply
WHITEHALL, PENNSYLVANIA -- Two years ago I purchased a leather sofa and loveseat. When it was purchased the salesperson told it it has a limited lifetime warranty. Well the cable that operates the reclining portion of sofa broke. And now they say because they say its not asf branded furniture, even though it has a tag on it stating made for asf .
3 Replies - Latest reply on 03/15/2013Add reply
There are lots of other furniture places out there, and I will never make another purchase from them!
MONTGOMERYVILLE, PENNSYLVANIA -- I had ordered a coffee table and end tables at the end of Nov. 2011. At the time, we were told they would be delivered Jan. 4th, 2012. When they didn't come, I called. Turns out they had pushed back the delivery to March 5th, 2012 without notifying us or offering any explanation. March 5th came and went, again with no delivery, no phone call, and no explanation. They now say it will be April 7th. We paid them money for their product all the way back in November and have gotten nothing for it. Nobody will field our complaint. The employees at the store say it isn't their problem. I encourage all to NEVER shop at American Signature. 1 Replies - Latest reply on 03/07/2012Add reply
I won't talk much about their furniture because I haven't personally bought it and from what iv seen and heard about it, I don't plan to ever buy it. If their furniture is as poor quality as the medal bedrails iv BOUGHT TWICE in 3 years time then id avoid American signatures products. My husband and I were sleeping last night when all a sudden our bed rails gave in putting us to the floor. I'm going on the 3rd set of bedrails in just 3 years. My husband and I together don't weight over 330lbs and even if we were up in weight, if these rails were better quality they would hold up for more then a year and a half. The manufactures warranty is up after 1 year so as far as American signature is concerned I'm up the creek with out a paddle by only 2 months. But thanks to Value City Furniture for replacing them at no cost and giving me the option to get a completely different set of rails. 2 Replies - Latest reply on 09/08/2011Add reply
SARASOTA, FLORIDA -- American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they use to."
Do not do business with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.
Obnoxious TV Commercials
Do any of you realize how totally obnoxious your TV commercials are? If I had no furniture at all and you were giving it away...I would NOT take advantage of it simply because of the offensive and obnoxious ... read full review7 Replies - Latest reply on 02/17/2013
MOORESTOWN, NEW JERSEY -- I am not a picky nor am I a complainer. Through out the last 20 years while having 4 kids and a cat... I have purchased about 6 different sofas. From just starting out from used furniture from Rent-A-Center, new from: Unclaimed Freight, Levitz, Raymour & Flanigans, due to style change or just an update, never because the furniture wasn't any good... However until I went to American Signature Furniture and purchased the "Magic Camel Sleeper Sofa" August of 2009... I was asked at the time of purchase if I wanted a Cushion Warranty and I remember thinking how odd that question was. I repeated it to the salesman and said really ? I told him, I purchased furniture from cheaper places than this and never had a problem like that, it wasn't a question about the springs in the sofa but the cushions... Well around April/May of 2010 the cushions became completely flat, when you sit, the frame digs into the back of your thighs, I rotate the cushions once a week & let them sit out to regain some firmness and about an hour of sitting on them they're right back to flat again... Cushion Warranty?! I should have walked out then!.!.Add reply
Quality has gone down
I bought pieces from their Camp Granada line about 1 year ago. I went in the store yesterday (10/14/2010) to purchase more pieces from the same line only to find that the quality has been cut DRASTICALLY. ... read full review3 Replies - Latest reply on 10/14/2010
SUNRISE, FLORIDA -- I read so many negative reviews abot this company and all of the other furniture stores in my area, it was almost frustrating thinking I was going to have a bad experience regardless of where I went. ... read full review1 Replies - Latest reply on 09/19/2010
Newspaper ad plainly stated that the sofa on sale was made in Italy. In the store, the model in question had signs on it also saying that the sofa was made in Italy. When it was delivered, the sofa was tagged, "MADE IN CHINA." 4 Replies - Latest reply on 11/07/2012Add reply
FORT MYERS, FLORIDA -- I ordered a whole house full of furniture from American Signature Furniture in Fort Myers, FL. Six weeks later, I am still waiting for a sofa ( any of the two I ordered - don't care which) or any of the chairs with ottomans that I ordered. Just cancelled the order. Customer Service is awful - snarky and rude. They really don't care - some other sucker will buy it should it ever come into the store. Not a good business model and not a company I will ever do business with again. Of course, they billed me for all the furniture immediately, before it even arrived. Buyer Beware1 Replies - Latest reply on 06/02/2010Add reply