American Water Heater-bad customer service
LAKEWOOD, CALIFORNIA -- Another UPDATE:
Success: Lowe's reimbursed me $202.00 for the repair of the water heater....I'm happy. Thank you Lowes!!
More update: I received a call from Lowe's. They said that I can bring them the old water heater, and they'll replace it with the same brand. I explained that I drive a VW and there is no way I can do it.
I already spent $202.00 (no refund in site), to have the current water heater repaired...now I'm supposed to pay $450.00 to have a plumber remove the current water heater, take it to Lowe's, pick up a replacement (same brand) and install it???? If I'm going to pay that kind of money..I could go to a hardware store (not Lowe'S), buy a brand new water heater (not Whirlpool), mfg. by someone other than American Water Heater, and have the warranty under my own name.....forgot it. I'll wait for the recall bell to ring, or replace it if it goes out again.
Lowe's, Whirlpool and American water heater lost a good customer.
UPDATE FOR THE FOLLOWING: Be sure to read all the other posts about this item. My initial complaint the product FLAME LOCK BY AMERICAN WATER HEATER, WHIRLPOOL, SOLD BY LOWES. I am now giving warning to all others about the poor customer service from American Water Heater.
I called Michelle from American Water Heater and explained about the problem below.
She quickly told me that the warranty is non-transferable to the new home owner (me).
In addition, she said even if I were the original purchaser of the 2 year old water heater, the warranty would be voided, as I didn't clean the lint screen every 3 months. I didn't even know a lint screen was on the machine. I had my old water heater for 20 years, and never cleaned a screen, or anything else on it, and it worked fine. I never had one problem with it.
Michelle gave me the impression that she didn't care (big shocker there). I told her that I'd never buy a Whirlpool item, or anything made by American Water Heater again. We hung up.
NO HOT WATER 2 DAYS: Gas Company unable to ignite flame, because of the sealed firebox..the plumber could not find left threaded part anywhere...I told him check Lowes, as that is where the "Flame Lock" water tank was originally purchased.
Plumber quickly found it on aisle #13. Here is the part number you'll need Part #6910495,
SKU #198750, 1 year warranty (you're going to need it). I don't like a company that monopolizes like that. What if Lowes goes out of business..what do we do then?
Anyway..as instructed by the Whirlpool manual I called them...beware they are not open on weekends or holidays. If they are..their number is not posted anywhere that I can find it. The plumber is installing the part, at this writing. It's taking him an hour to dis-assemble the area just to replace the $15.00 part. I'll be writing him a big check for the repair, and sending the $202.00 receipt to Whirlpool, in hope for a refund (the price paid for the water heater was $565.77(price includes installation)...as I hope the water heater is still under warranty...the language on the warranty has so many loop holes...I really don't know if it is covered. If they do not refund the repair..I will never buy Whirlpool again. I'm concerned because Whirlpool has a 1.5 star out of a possible 5. That's nothing to be proud of. Had I had read all the other reviews, I would have had NEVER purchased this tank. I can't believe there hasn't been a class action lawsuit, or a recall on this item.
In addition, I just sent an email to Lowes, American Water Heater and Whirlpool. I'll be sure to follow up with this post and let you know what kind of response I receive.
Thank you for your time.