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American Airlines

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263 Reviews & Complaints

Company Contact Info
Contact Info: P.O. Box 619612 MD 2400 CPII | DFW Airport, TX 76021 | 800-433-7300 | www.aa.com | Customer.Relations@aa.com

Top Customer Complaints & Reviews:

My tiny gray-haired mother (in her seventies) was traveling alone today when a flight attendant refused to help her stow her carry-on.
In June, I booked and paid for a vacation package to Barbados through American Airlines Vacations. In July, I received a phone call advising me that my 3:45 p.m.
I'm VERY DISAPPOINTED in your whole way of how American Airline deals with customers. EVERY INCIDENTS LIKES THIS WILL MAKE YOU LOSE MORE CUSTOMERS.


Latest Reviews:

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Canceled My Reservation
OKLAHOMA CITY, OKLAHOMA -- I was to leave at 7:10 on Thursday Morning they did not cancel my reservation until 10:00 the night before. I tried contacting ...
-- Complaint Posted by Pfriedlan54 on 04/18/2013

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Seats
Hello I have a choice when flying and months ago reserved seat 8 on the front of the plane so I could get off quickly to ...
-- Complaint Posted by Jll22 on 04/05/2013

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Switched Seat Location
CHICAGO, ILLINOIS -- In January of 13' I purchased two tickets (preferred status extra charge) for a flight and selected the seats which was confirmed ...
-- Informative Posted by Mkonopka on 04/02/2013

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AVOID if at All Possible - Auto Insurance
MADISON, WISCONSIN -- A customer of "AmFam" backed into my car on February 2nd. It is now March 12th and my car is STILL in the shop due to the lack ...
-- Complaint Posted by Amandaearnest on 03/12/2013

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I Sent My Check by Mistake and They Won't It Back - Membership Cancellation
WILMINGTON, DELAWARE -- February 26, 2013 Membership Administration 1 River Place Wilmington, DE 19808 Gentlemen: I have been a long term member ...
-- Complaint Posted by Michael.righi on 03/04/2013

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Horrible Customer Service...Product Ok - Recliner
INDIANAPOLIS, INDIANA -- I went in for a bedroom set and recliner...they delivered it the next day and when they took the recliner out of the box it was ...
-- Complaint Posted by Pspears13 on 02/11/2013

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Still Waiting - Membership -- Complaint Posted by Simo on 12/30/2012

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Poor Customer Protection
BEACHWOOD, OHIO -- About 2 years ago, I have applied to a small local college who was bought by a bigger local college half way through my semester. ...
-- Complaint Posted by Bffcoach on 12/07/2012

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Amex Lowest Price Guarantee, bait and switch - Hotel room reservation
INTERNET, TEXAS -- I recently made a room reservation via Amex Travel on the phone about 3 weeks out from date of check-in. The first thing I mentioned ...
-- Complaint Posted by Vikram_asrani on 11/09/2012

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Portable Hard drive Stolen from Luggage
DETROIT, MICHIGAN -- My wife and I were travelling to Brisbane Australia and started our journey in Detroit. I had Packed my portable hard drive in ...
-- Complaint Posted by Isnor on 11/01/2012

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Infamous customer services - Telephone services at 1 866 207 7970
HOUSTON, TEXAS -- I have called the number that appears on the card 1866 207 7970 the phone connection is very nosy and hard to hear except when ...
-- Complaint Posted by Pita_charles on 10/16/2012

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American Heartland Insurance Rip-Off Scam Crooks - Auto Insurance
JOLIET, ILLINOIS -- American heartland insurance refuse to honor their service for a vehicle that cover under their full cover policy. Run around ...
-- Informative Posted by Mariogperez66 on 10/11/2012

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Switch and Bait and Deliver Crap - Mattress
OCALA, FLORIDA -- We needed a new mattress for an old/antique 3/4 bed. We were assured by our sales representative that sizes had not changed ...
-- Complaint Posted by Cbeiderwel on 09/06/2012

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Ahs, It Is Time To Replace My 22 Year Old Air Conditioner
TALLAHASSEE, FLORIDA -- I have had AHS for 14 years. The techs they sent generally did a descent job. My A/C is 22 yrs old. In the past 3 years it ...
-- Complaint Posted by Swsw on 08/08/2012

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Is there anyone at American Airlines that can do their job? - Lost and Found
NEW YORK, NEW YORK -- There is a serious problem with American Airlines and their Customer Relations. I misplaced a folder at a gate in JFK on 7/12/2012 ...
-- Complaint Posted by Sheetimegolf on 07/17/2012

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