Brought my computer in to be repaired. They took 80 dollar deposit. Spoke to them 2 days after dropping off my computer. Told me I had to pick up the computer because the problem never occurred. They told me even though they never experienced the problem the drop off fee was 80 dollars and they would not return the money I gave them when I dropped off the computer. Add reply
You Call This First Class???
DALLAS, LOUISIANA -- I can say from experience that flying coach on LAN is more comfortable and satisfactory that flying first class on American Airlines. For instance, all LAN planes have individual screens across the plane. ... read full review3 Replies - Latest reply on 08/15/2013
Hotel Cancelation Fee Entrapment
FORT WORTH, DELAWARE -- I booked a London vacation package (airfare and hotel) and a couple of hours later I realized it will take ~ more than 1 month to get a visiting Visa, so I canceled the booking. Luckily the flight was ... read full review
Refunds And Customer Service
ONLINE, COLORADO -- The customer service of American Airlines is terrible, but the service in Spanish is a nightmare for the Hispanic customers who needs or wants to communicate in their language.
Usually the agents are ... read full review1 Replies - Latest reply on 08/05/2013
LAS VEGAS, NEVADA -- I was trying to check my bag in Las Vegas on 7/22/13 and the blonde ticket agent tells me that my bag cannot be ticketed because of the short layover in Dallas.
I was told by the blonde agent to "move" to an unmanned line and wait for the supervisor; she pointed to the spot I should move to wait. I moved to the unmanned spot and three times the AA agent next to this line (different woman) yelled at me that I had cut in line. (Ummmm, there was nobody waiting in this line and I was doing what I was told by the blonde agent.)
Supervisor Alonzo arrives and he also yells at me about "cutting in line." I explained (again) that I had been told by blonde agent to move to this line because of the baggage ticketing problem.
American: The majority of your baggage and ticketing agents at the desks in the airports are rude, abusive and mean. What training are you giving them to teach them how to be rude and verbally abusive?
The last 4 times we have flown on American Airlines, OUR connecting flights have either been cancelled or delayed more than 2 hours. When we go to the desk and try to talk to someone, they are rude and are nasty back. One lady said, why are you asking me, I'm not the pilot. It is so frustrating trying to deal with the constant lateness and rudeness of the staff. DON'T FLY AMERICAN Add reply
Avoid American Airlines (AAA)
NORMAN, OKLAHOMA -- To be honest, I didn't use AA a lot for traveling in the last several years -- only 5 or 6 times as I can remember. However, for each traveling with AA, the company makes me down every time!!! The plane ... read full review
After a canceled flight to Santa Fe, my travel companion & I were booked for the next day. The flight was delayed to Dallas, so the Flight to Santa Fe, departed without, all connecting passengers. We were sent to Albuquerque . My luggage was sent to Santa Fe. By the time I arrived there the airport was closed. I asked at the AA counter how to get my luggage, in Albuquerque, said go get it!
2 Replies - Latest reply on 06/29/2013Add reply
I'm on vacation from Florida.......No luggage, No transportation, & hungry. I paid extra for the flight to Santa Fe!!!!!!!! Not Albuquerque !!!! How can I be compensated? Two lost vacation days, no luggage, taxi to Santa Fe, & expensive ticket not able to use!!! Please advise. Should I be reimbursed?
SAN ANTONIO, TEXAS -- I have been getting many offers for credit over the last year plus. I have been ignoring them until now. I was advised that if I would accept credit from one of these companies and used the card and paid it consistently that my credit score would be positively impacted. So I took what looked like the best company and accepted the offer.
1 Replies - Latest reply on 06/27/2013Add reply
After one long phone call with Eric but before completing the process the agent told me his system was shutting down and that he had to transfer my call. But before he could the call was dropped. So I called in again and was helped by Jeniffer. We went through the entire process again. And in the end I she told me I was denied credit!
Why waist my and their time and further harm my credit with such antics. As I understand it if I was approved things are all fine but since I was denied my credit will be worse for the effort. The entire thing just seems like a scam.
LOS ANGELES, CALIFORNIA -- On a recent trip to Italy my return flight from Bologna to Paris was cancelled and I did not receive notification. Fortunately the friend I was traveling with had booked through Orbitz and purchased insurance from Allianz and was able to get us both booked on a flight from Florence to Paris so we could catch our connecting flight to San Francisco.
The customer service phone number on my American Express confirmation "when traveling outside the US" was invalid. My phone calls to customer service when I got back to the US have been unsatisfying. I told them what happened and requested a refund of the 77.00 I paid for the insurance and got nothing. The response both times is " I'll try but I can't guarantee anything." I will never book travel through American Express Travel again!
ORLANDO, FLORIDA -- For one week and a day I have been trying to purchase a ticket with AA airline. Things go very smoothly both online and over the phone, but I don't get any confirmation. I want it out... Nothing comes through.. Every time I call I get a different reason why I haven't received the confirmation. Then I was told my card didn't go through, gave them a new card, still didn't get a thing. Called again and was told that my first card worked and now my email doesn't work, which was odd since I was getting other correspondence through that email. As we speak, I still haven't received anything.. I will never again use this airline1 Replies - Latest reply on 06/24/2013Add reply
First off I was upset after I got the furniture home because I was trying to buy American and it is made in China but assembled in America. First lie. I have had the furniture 2 years and its carp. Couches all have broken down no support. They sink almost to the floor when you sit on them lots of money for carp. Add reply
Poor Customer Service
Twice, I have called American Express Green Card representatives to confirm purchases BEFORE I made the purchase. I know that they advertise there are no limits. But, I wanted to make sure before the ... read full review2 Replies - Latest reply on 05/30/2013
LOS ANGELES, CALIFORNIA -- I booked a flight from LAX to Richmond Virginia for June 13, 2013 in April 2013. On May 24, 2013, I called to change the date to June 12 for the same or any other flight. One agent said they will charge ... read full review3 Replies - Latest reply on 05/30/2013
Made a reservation for a hotel. Checked hotel prices one week prior and found much lower rates. Went back to Amex and they gave me some song and dance for why the guarantee does not apply. Basically a completely illusory promise for any pre-paid reservation. Better off dealing with Hotels. com!! Add reply
OKLAHOMA CITY, OKLAHOMA -- I was to leave at 7:10 on Thursday Morning they did not cancel my reservation until 10:00 the night before. I tried contacting them and was on hold for 30 minutes each time. I finally left a call back number and was called 68 minutes later. This happened 4 hours after my flight departure time and I was not able to make the trip. They would not work with me and said their staff was sufficient to handle but I was not able to reach any one until it was too late to go.
1 Replies - Latest reply on 04/19/2013Add reply
I ask for a refund plus the deposit of 120.00 I lost because I could not make the trip. They refused to give me a full refund on the ticket they wanted to give me 50.00 less than the ticket cost me and told me it was not their fault I lost my deposit and to contact customer service. I said I have contacted customer service and they will not get back to me. This is a great way to do business. If your make your customers unable to fly and then short the refund.