SATILITE BEACH, FLORIDA -- I recently stayed at the most roach infested motel of my life. America's Best Value Motel in Satellite Beach FL. The manager couldn't care less that the place was infested. He was the rudest person. He told us we could not get our money back because we booked through Hotwire and it was out of his hands. We left that place and got another room down the road. Paid more money, but it was worth it.
When I returned home, I wrote an email to Hotwire and they got back to me right away. I called the number they gave me and explained my situation. They returned our money within a few days, no problems. I have booked with them before with no problems and would book with them again. Thanks Hotwire. Please drop them from your list of motels so nobody else has to go through this.
PORT LAVACA TX, TEXAS -- I made a reservation for the 13th through the18th. But as it is, I am apparently too early for the check in hours. I have driven 17 hours. I have small children and all they care about is getting the extra money that I can't afford to pay and let a 4 and 6 year old sleep in a vehicle until their policy deems check in time.
When the booking site asked for a time of check they had an option for I don't know.. Hence I wasn't sure when I would be here. But lesson learned.. choose a time because the I don't know screws you... So now I have no place but a vehicle for 2 young children to sleep because they want the all mighty dollar as opposed to a child's welfare in a place they know nothing about and nor will the booking company or the corporate for America's Best do anything either.
PETERSBURG, VIRGINIA -- A friend and I stayed at America's Best Value Inn in Petersburg, VA in early July, 2010. This inn was formally The Red Roof Inn according to the front desk manager. The first thing I noticed was that the hotel is not in the best area of town. Unfortunately, I do not know anything about the Petersburg area of Virginia. I was only trying to find a half way point between SC and PA.
When I check in, the wrong rate was showing in the computer, so the manager spent about 15 minutes on the telephone speaking with someone in an unknown (to me) language. He was friendly and apologetic for my wait. We were given a room on the second floor just above the office. I noticed there were cracks in the stairs leading to the second level and the railing at the top had dents in it. The parking area was satisfactory.
I am, however, thankful that we did not have a room at the rear of the inn since these rooms overlooked a dumpster overflowing with trash with bits of trash throughout the parking lot. The area looked generally unkempt. The garbage cans in this area were badly dented. Our room had 2 double beds as requested, a television, microwave, and refrigerator – all clean and working. However, the bathroom knob actually detached when we tried to close the door. There were cracks in the bathroom floor and wall tiles, the bathtub had not been properly cleaned, and the faucet knobs were not properly attached. I could see the hole in the wall leading to the pipes.
The paint everywhere in the room was less than professional. There were paint splatters on the light fixtures and bathroom counters. The door to the hotel room needed cleaning or a repainting. There were smudge marks around the door knob and latches. The dresser drawers were badly scratched both on the outside and inside and one handle was missing. The air freshener for the room, which was attached to a lamp post, was actually a freshener normally used in automobiles.
The Continental breakfast, mentioned as one of the amenities, consisted of an instant coffee pack (freeze-dried coffee, cream and sugar), and hot water. I saw a large plastic container with about 1/4 remaining of what looked like Frosted Flakes cereal. I asked the manager why he didn't serve fresh brewed coffee. He responded that his guests preferred instant coffee. Overall, this inn is best for serving local patrons who need a night away from home, but travelers should skip this inn if they are particular about where they stay.
DAYTONA BEACH, FLORIDA -- If you are seeking a bargain hotel stay in Daytona Beach Florida stay away from the America's Best Value Inn. There is no bargain here at any price. My wife and I had the misfortune of staying at America's Best (WORST) Value Inn at 1305 S. Ridgewood Ave. Daytona Beach Florida over the Fourth of July weekend and to say we were displeased would be an under statement!
Let's start with the inflated room cost due to the races at the Daytona Speedway. Our room cost us $281.25 for a two night stay from July 4 to July 6. Our reservations had to be made almost a year in advance to get these rates or it would have been double that amount. A normal weekend stay is at $55.00 a night. And after staying there I would not pay that after experiencing the quality of this motel.
First off I did not realize, until we were into our second night that we were given the wrong room. We reserved a king bed and were given a room with two double beds. Of course this is my fault because I expected the Management that was “non existent” to furnish the room I reserved (a year in advance) and I did not think to check my confirmation at the time of check in.
Second the room we stayed in did not even have a paved parking area unless we wanted to park far away from our room. The room was in various stages of disrepair. The fill valve on the toilet stopped working and we had to fill the tank with water using the trash can in order to flush the toilet. The bathtub was disgusting and the AC could not keep up with the amount of air that was escaping through the crack under the front door, not to mention the bugs that were coming in the same way. There was no coffee maker in the room as advertised and if there was high speed Internet I could not find it.
The desk clerk had to give us ice from the ice trays from her room refrigerator (real sanitary) because there was no ice machine. And to top it off I took a fall off of the broken steps (with no hand rail) at the end of the walkway and still have a sore back that may need medical attention. We travel on average of six times a year from South Carolina to Atlanta and this is by far the worst facility we have ever stayed at and if this is the type of place that is associated with America's Best Value Inn rest assured we will NEVER stay at another ABV Inn again!
The corporate office would not respond to my complaints and the Manager of the hotel finally contacted me after two weeks and insulted me by offering a fifty dollar gift card, for what I don't know. I am writing this in hope of preventing others from making the same mistake I did. This establishment is another example of a franchise owner exploiting a corporate name for profit and a national corporation that does not care how they are represented. My lesson has been learned and I will better research the next place in stay.