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America's Test Kitchen


1 Reviews & Complaints

Terrible Customer Service
Posted by Deedeeen7 on 07/29/2011
I tried the free 14-day trial membership with America's Test Kitchen. They wanted me to continue my membership, and offered me a $17.50/yr. membership, if I responded by a certain date. I wanted to become a paying member, so before the cut-off date I tried to renew my membership at the special price that had been emailed to me. Once in the website, at the page to renew or purchase a subscription, it's impossible to get the special price. I emailed customer service, and received a response that my inquiry was received, and I should receive an answer soon. I did not receive help, or an answer. I sent a second email, and my inquiry wasn't addressed. Instead, I was offered a subscription of $4.95/month. Obviously, that is more than $17.50/year. I once again emailed customer service, and received the message that they had received my email. Once again, I did not receive a assistance with my complaint. I've now sent 5 emails, and have not received any response. This company offers a special price for a subscription membership, and won't honor it.

     
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Posted by Skye on 2011-07-29:
I found the phone number to contact them, through their FaceBook page. Here is the phone number, as well as another email address for memberhship questions. But since you say they are not replying to your emails, call them.

For questions regarding your website membership, please email webinquiry@americastestkitchen.com.

You may also call Customer Service at 800-526-8442, Monday through Friday from 8 AM to 7 PM CST.
Posted by YVONNE on 2013-07-20:
i JUST APPRECIATE THIS PROGRAM SO MUCH AND HAVE TRIED TO ORDER COOKBOOKS BUT
---------------YOU DON'T SEND ORDERS TO CANADA
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