49684, MICHIGAN -- I never chose to have AmeriGas. I got stuck with them after they decided to buy out a smaller company I was with (Level Propane). Let the drama begin. Each July I would to get a contract for AmeriGas to "lock" in my winter's propane costs. We all know with rising prices how important this is. Well I started to have problems with the Buckley, MI office sending me my invoices on time or at all sometimes including sending me my contract. I thought I could rectify this by paying online. That service was a joke as well. Even after you pay your balance the invoice still shows you owe. Never shows paid.
So your choice is online invoices and no paper copy or paper copy and no online invoice. Can't have both. Whatever, I thought I was flexible and I dealt with that. It wasn't until they neglected to send paper invoices after I canceled the web service. So my bills came late and sometimes not at all. But the best part is they would consider it late and tack on late fees. I had to call the Buckley office several times to REQUEST a bill. Hello, I have a life; send me a bill I will pay. But for goodness sakes, I'm not tracking you down.
Fast forward to this summer. Since Buckley was making it a habit of not sending me information... like my lock in contract this summer, I decided to inquire with them. It was not so kindly explained to me that "oops, past the deadline you don't have the option to lock in this year", let's not forget to mention that they charge $90 to lock in any way.
So now I'm angry because they tell me I have to pay $2.50 a gal for propane this winter. WTF? Other companies are charging 1.79 or less depending on the plan you select. So at this point, I HAVE HAD IT WITH THESE JERKS! I decided that it would be best for me to select a new company. I called Hamilton in Traverse City, finally a local company with some class. They could switch me out no problem, lock in 1.79 and first fill .99. I had to run my current tank down past 15% according to the AmeriGas BUCKLEY OFFICE.
This is where the story gets interesting. I'm told by Buckley I have to pay them $100 to pick up my tank, that I paid them rent on even though it was NEVER really AmeriGas's, instead Level propane's. (But the office said they sent notification without the specific amount, but nonetheless that sent notifications that there was a charge for pick-ups when they first took the company over) Of course I don't recall ever seeing or reading this. Not surprised, okay even though I was even angrier. I was planning to pay them maybe in pennies, but still pay them.
Now the kicker, I called today to make arrangements to pick up their piece of crap tank that was never really theirs in the first place and they inform me that it will be $100 pick up fee and because the tank has 10% gas, $100.00 pump out fee - because by law anything over 5% can't be moved. How the HECK did the other company move it to the end of my driveway then??? According to AmeriGas it was not legal. I've switched companies before and NEVER had to deal with this crap before! Down with the tyrants! So even though I am disgusted with AmeriGas they still managed to swindle me out of $200.00.
KNOXVILLE, TENNESSEE -- My tank was filled by Amerigas Propane and they charged me $3.47 per gallon. I called another company and found that the going price for them was $1.59 per gallon - almost $2.00 difference. I called Amerigas and complained and they agreed to reduce that bill from $3.47 to $2.99 - still a significant amount over the other company. I asked them why they charged so much more than the other company and the answer was "I don't know."
WINTER GARDEN, FLORIDA -- It's going on the third week since I made the call to get my residential tank topped off. Four phone calls resulted in failed promises of delivery and now I'm out of propane. I've been with the company for 9 years now and this is beyond ridiculous. Not many alternatives where I live so I may be stuck. The company mantra on the recording is about customer service and safety coming first. What a joke - this outfit is the penultimate worst. If you can use somebody else then do so.
MILLSBORO, DELAWARE -- Canceled my account for propane after 16 years with a subsidiary of AmeriGas. I was told they (Paradee Gas) would pick up the tank but I would be charged $168. This is for picking up THEIR tank. When the tank was picked up the employee couldn't even find the required serial number to list the tank. This is gouging at its best.
CALHOUN, GEORGIA -- I changed propane providers--from AmeriGas--in November 2013. I call the main office at least 10 times for someone to come and remove that tank from my property. No results yet as of may 27 2014. Would have easier to have sold that tank to me. AmeriGas would not sell it, as of today. Have fun getting it out of the tree.
PINEHURST, TEXAS -- AmeriGas is the worst I have ever had the misfortune of dealing with. I called to have my tank refilled on November 11th, 2013 and was told they would be out sometime that week to fill it up. On Thursday the 15th, we called again to make sure they hadn't forgotten (which has happened numerous times before). We were told they would be out on Friday the 16th. Well, no one came to fill our tank. I called again on Monday the 18th and was told that they had no record of us calling on the first time on 11th, but they did have a record of us calling on the 15th. Again, this is not the first time this has happened. They said the would be out sometime on the week of the 15th.
By Wednesday the 20th, we were out of propane, so I called Texas Star Propane and a mere 5 hours later, they had removed the AmeriGas tank, put in their tank, filled it with propane, and lit my pilot light. Texas Star Propane accomplished ALL that in 5 hours -- compare that with AmeriGas which after a week and a half and 3 calls, they still hadn't filled my tank.
But that isn't the end. On November 20th, we called AmeriGas to come pick up their tank, and were told it would be 4-5 weeks before they could come pick it up. All they would tell us is that it is peak season and all of their drivers are busy. It is now January 14th, 4 weeks after we told them to pick up their tank. I just got off the phone with them and now they are saying they won't be able to pick up their tank until sometime in February.
I spoke with the manager of the Pinehurst location, and I asked her for a corporate customer service number. She said the number was nothing more than a complaint hotline, and the complaint would be routed back to her. Basically, I'm getting nowhere with these people. Our homeowners association is complaining about the tank, and if we are fined, I told AmeriGas the bill would be going to them. Do not do business with these people, they are a joke. I highly recommend Texas Star Propane -- they are courteous, prompt, less expensive than AmeriGas, and they know how to run a business.
CLIFTON PARK, NEW YORK -- Call #1: In preparing to move out of my rental at the end of August, I contacted AmeriGas to close my account and get a refund of my security deposit and unused propane. I was advised that the landlord would have to call and either purchase the propane himself or authorize them to lock the tanks. He called them around September 1st to authorize them to lock the tanks.
Call #2: On September 9th I called to check on the status of my refund and learned that they still hadn't locked the tanks. I was told they would issue a work order to lock the tanks, and that my refund would be processed shortly afterward. I said I had already moved to my new house and left a forwarding address; I was assured the refund check would be sent to the new address.
Call #3: September 18th -- still no check. I called and learned that yes, the tanks had been locked, and that my $1000 refund had been processed -- USING MY OLD ADDRESS. I pointed out that I had left a forwarding address in my previous phone call and that it was beyond belief that I was on my third phone call to them and that this matter still wasn't resolved. Customer service representative ** said she would check with accounting; perhaps it still hadn't been mailed out and she could get it sent to the correct address, because their refund checks DO NOT get forwarded by the post office! She said she would call me back on Thursday, September 19th at the latest.
Call #4: It is now 1:00 pm on September 19th and no one has called me, so I decided to call. I was told that ** is at lunch but they assured me she would return my call. Yes, I'm sure she will.
I find that AmeriGas is *extremely* prompt and efficient in sending you a bill or getting your security deposit. That efficiency ends the moment it's time to close your account and issue a refund. FOUR PHONE CALLS and still no information on my refund. Ridiculous. Avoid this company at all costs. Bottom line: Spare yourself the headache and split your own wood before you deal with this company.
DOVER, PENNSYLVANIA -- Well the endless strings of consumer complaints about this company AmeriGas says it all! The home I purchased 12 years ago already had a buried 500 gallon AmeriGas propane tank so I assumed the contract with AmeriGas from the prior homeowner. Not thinking at the time it would ever be such an unreasonable company to deal with year after year. The original contract was for automatic fills and soon after my first couple of years at the residence I discovered I was not hardly using any propane at all (single person does not need 500 gallons a year). This was realized when I was invoiced for $600 of propane that was never even delivered.
When I questioned them about this charge for propane never delivered, I was advised that they will charge a minimum usage fee each year if no propane was purchased. They then offered to put me on the tank rental program for $100 per year, which I was glad to agree. Each year since then (2008) the rental fee has increased a little and last year (2011) the fee was $121 which I was still OK with. Just got my new invoice for 2012 rental fee $233.20 ABSOLUTELY ridiculous increase. I suppose this increase is because I still needed no propane this past year therefore made no purchases.
It is a crime that I am doing all I can to conserve energy as the rest of the world is trying to do but yet penalized by this company AmeriGas because I don't consume what THEY think I should. If the tank was not buried I would have done away with AmeriGas a long time ago. Tried contacting AmeriGas by phone to discuss this increase but never could get through. Two attempts at 1 hour hold time each, finally my patience expired, became frustrated and hung up. I suppose too many other unhappy AmeriGas customers beat me to it.