TEMECULA, CALIFORNIA -- So the next biggest propane company, Ferrellgas was gouging me, I decided to switch to AmeriGas. So I call up AmeriGas they say they have a first time customer deal on propane which was a lot cheaper than I was paying Ferrellgas and that they also have a payment plan. The lady on the phone (**) said she didn't have the details of the payment plan, "the driver that delivers your gas will tell you all about it." So I say "well I'm paying Ferrellgas $75.00 a month will it be like that or what", ** states "yes". So I take delivery of my gas and tank I'm happy.
I get the very first bill 30 days later and it shows I owe the full amount, no problem it's the first bill and maybe someone made a mistake. So I call AmeriGas and explain "I'm on the payment plan". So Jan says "well you have to fill out some papers I'll send them to you". The papers come, I fill them out and send back. I was supposed to pay around $100.00. OK, no big deal.
Well the very next bill arrives and of course the bill states I owe the whole amount plus a late fee. OK, so I call back and explain again "I'm on the payment plan". ** says "Oh yea let me take care of that for you, your next bill will reflect your monthly payment", of course only until I mentioned it did, she remove the late fee. This same scenario goes on for over a year with me paying $100.00 a month. So eventually I need to be refilled, so I call and say "I need gas". They say "we can't fill you until you pay the balance". I say "you people would have been paid already if you could just bill me correctly, so bring me some gas and I will set it up on payment plan again".
She says "OK I'm going to send the payment plan papers again". I receive and send back. AmeriGas delivers gas and all is well again. The first bill for the new delivery comes and I bet you can guess, the bill shows I owe the whole amount. So I call them and say "Listen, I'm not paying another penny until you send me a bill that shows how much my payment plan payment is". So they say "we'll figure it out" and let me know.
Well about three months go by and here is another bill for like 250 gallons more than I even have in my tank. I only use about 300 gal. a year. So I call and tell them they had to have made a mistake. It's not possible, my tank won't fit that much gas. ** says "oh yes we know we had a driver that was filling up his friends tanks and charging you for it" Great! I say "well let me know when you figure it out". So they finally send me a revised bill with what I assume is the correct amount of gas, but of course the bill states I owe the full amount.
So I call AGAIN and ** says "just keep paying $100.00 a month and disregard the bills". OK, so I pay $100.00 a month. My last payment was on 10-21-10 and wouldn't you know it on 11-09-10 they send me to a collection company for the balance of a measly $263.44. I will prevail in this case. This will turn out in my favor. DO YOURSELF A BIG BIG FAVOR, DO NOT GET INVOLVED WITH THIS COMPANY. Do a little research and you will find this company has lost over 40 million dollars just this year.
MCFARLAND, WISCONSIN -- AmeriGas is by far the worst company to buy LP from. They are extremely unprofessional and are very discourteous as well. In plain English, they just don't care about you or your situation, they only care about how they can suck more money out of you.
I ordered a larger tank back in October of 2009, and was told by a manager, they would have a tank to me in a week or two. We discussed that because the house is nearly 3700 square feet, I would need a larger tank as the one I had was only 250 gal. We agreed they would bring a 1000 gal tank. We also talked about the fact that I live on a steep hill, that it would be wise to get the tank delivered before winter when it's difficult to get up here. 2 weeks went by with no tank, I called and the manager again said "we'll get a tank out there next week for sure". Another 2 weeks went by with no tank and again I called, and again the same response.
About the 2nd week in December I ran out of fuel which also happened to be our first major snowfall and they balked at having to come out and refill my tank. I was out of gas for 2.5 days and the temp inside was down to 48 degrees! When I told the receptionist, she said "I don't care" and that I should "get out there and shovel my driveway so they could get up it"! My driveway is about 200 feet long with a 60x90 pad at the top on a 45 degree incline. It would take a normal person days to shovel and she knew it.
Aside from all of this BS, the price per gallon in October was $1.39/gal and the price now is over $2.39/gal. If they would have brought me the tank they had promised in October, I would have paid $1,112 not counting taxes and fees. Instead I've had to fill now 3 times going on 4th and have already paid $1350 and I'm now currently at 5% in my tank and will have to fill again for another $500+ to get through this winter.
I figure they will cost me just over $1,000 before it's all over and when I speak to the front desk lady she tells me "I don't care". I told her I was instructed by Energy Assistance to file a complaint with the Public Service Dept. and the BBB and she again said "I don't care".
Through many phone calls and emails, I have figured out why. They are not regulated at all! I was told to file a petition and send it in to our legislators to get the propane industry regulated by our government. So if any of you feel you've been cheated or taken advantage of, it's up to us to send letters to our local legislators to get them to take some action and help protect us. If there were fines in place for instances like this, they wouldn't be doing what they are, and people would be losing their jobs over this lack of customer service. Trust me, AmeriGas knows exactly what they are doing and like the lady said, "they just don't care".
49684, MICHIGAN -- I never chose to have AmeriGas. I got stuck with them after they decided to buy out a smaller company I was with (Level Propane). Let the drama begin. Each July I would to get a contract for AmeriGas to "lock" in my winter's propane costs. We all know with rising prices how important this is. Well I started to have problems with the Buckley, MI office sending me my invoices on time or at all sometimes including sending me my contract. I thought I could rectify this by paying online. That service was a joke as well. Even after you pay your balance the invoice still shows you owe. Never shows paid.
So your choice is online invoices and no paper copy or paper copy and no online invoice. Can't have both. Whatever, I thought I was flexible and I dealt with that. It wasn't until they neglected to send paper invoices after I canceled the web service. So my bills came late and sometimes not at all. But the best part is they would consider it late and tack on late fees. I had to call the Buckley office several times to REQUEST a bill. Hello, I have a life; send me a bill I will pay. But for goodness sakes, I'm not tracking you down.
Fast forward to this summer. Since Buckley was making it a habit of not sending me information... like my lock in contract this summer, I decided to inquire with them. It was not so kindly explained to me that "oops, past the deadline you don't have the option to lock in this year", let's not forget to mention that they charge $90 to lock in any way.
So now I'm angry because they tell me I have to pay $2.50 a gal for propane this winter. WTF? Other companies are charging 1.79 or less depending on the plan you select. So at this point, I HAVE HAD IT WITH THESE JERKS! I decided that it would be best for me to select a new company. I called Hamilton in Traverse City, finally a local company with some class. They could switch me out no problem, lock in 1.79 and first fill .99. I had to run my current tank down past 15% according to the AmeriGas BUCKLEY OFFICE.
This is where the story gets interesting. I'm told by Buckley I have to pay them $100 to pick up my tank, that I paid them rent on even though it was NEVER really AmeriGas's, instead Level propane's. (But the office said they sent notification without the specific amount, but nonetheless that sent notifications that there was a charge for pick-ups when they first took the company over) Of course I don't recall ever seeing or reading this. Not surprised, okay even though I was even angrier. I was planning to pay them maybe in pennies, but still pay them.
Now the kicker, I called today to make arrangements to pick up their piece of crap tank that was never really theirs in the first place and they inform me that it will be $100 pick up fee and because the tank has 10% gas, $100.00 pump out fee - because by law anything over 5% can't be moved. How the HECK did the other company move it to the end of my driveway then??? According to AmeriGas it was not legal. I've switched companies before and NEVER had to deal with this crap before! Down with the tyrants! So even though I am disgusted with AmeriGas they still managed to swindle me out of $200.00.
KNOXVILLE, TENNESSEE -- My tank was filled by Amerigas Propane and they charged me $3.47 per gallon. I called another company and found that the going price for them was $1.59 per gallon - almost $2.00 difference. I called Amerigas and complained and they agreed to reduce that bill from $3.47 to $2.99 - still a significant amount over the other company. I asked them why they charged so much more than the other company and the answer was "I don't know."
WINTER GARDEN, FLORIDA -- It's going on the third week since I made the call to get my residential tank topped off. Four phone calls resulted in failed promises of delivery and now I'm out of propane. I've been with the company for 9 years now and this is beyond ridiculous. Not many alternatives where I live so I may be stuck. The company mantra on the recording is about customer service and safety coming first. What a joke - this outfit is the penultimate worst. If you can use somebody else then do so.
MILLSBORO, DELAWARE -- Canceled my account for propane after 16 years with a subsidiary of AmeriGas. I was told they (Paradee Gas) would pick up the tank but I would be charged $168. This is for picking up THEIR tank. When the tank was picked up the employee couldn't even find the required serial number to list the tank. This is gouging at its best.
CALHOUN, GEORGIA -- I changed propane providers--from AmeriGas--in November 2013. I call the main office at least 10 times for someone to come and remove that tank from my property. No results yet as of may 27 2014. Would have easier to have sold that tank to me. AmeriGas would not sell it, as of today. Have fun getting it out of the tree.
LEXINGTON, SOUTH CAROLINA -- Over the past three years, I have been trying to tell AmeriGas I am not customer but they keep billing me for a tank I do not have. They want me to lock in a contract price of $3.99 per gal which is very high when others are as low as $2.05 for house and 1.80 for farms. I am not an AmeriGas customer, but they keep bill me and calling the house telling they will cut off my propane if I don't pay up.