ELDON, MISSOURI -- I had my 500 gal propane tank filled Oct 7, '09 by AmeriGas, 285 gallons for $1.50.9 @ gal ($438.66 w/tax). It ran down and I had to get 390 gallons delivered today, Jan 8, '10. The driver didn't know the cost so I called AmeriGas and (did not catch her name) was told it is $3.30 @ gal before taxes! I owe them $1330.11! I asked how it could be over twice as much and was told the driver made a mistake and had charged me commercial rate in October.
I called Goodrich Gas and they said they charge $2.15 @ gal over 200 gallons. I called the Attorney Gen's office and was told that if AmeriGas owns the tank, it can't be regulated. I called AmeriGas back and talked to ** to see if there was a mistake and she assured me there wasn't. I asked her how much it would cost if I owned the tank and AmeriGas didn't and she said that it wouldn't matter, it would cost the same. I am single, I am unemployed, and this has knocked the wind out of me! I have always had at least 30% of propane left in the spring and I know that it has been cold, but to have such outrageous prices in such a hard time is too much of a shame.
I was given the option to come in and get put on a 6 month payment plan, but I will send in the full amount and find a different supplier next time. I am sure AmeriGas will charge an outrageous fee to pick up the tank as they do when you have to pay for a gas leak check that most suppliers don't charge for. I don't know if I signed a contract with AmeriGas, but I think I had to sign something when Scott's sold out so AmeriGas could charge me $60 or $65 for lease of the tank. I can't stand to think of the hardship for people with children in the home. There are other companies people. Get AmeriGas out of your life.
MIDWEST KY,OH,IN -- Here we go again. Every year that I need to fill my tanks, AmeriGas customer service tries to play me like a fool. First of all I pay for my propane before it is even delivered. I tell AmeriGas that I have 32 percent in one tank and 35 in another. They tell me first of all that I owe them $90.00 balance, like I said that I pay before I can use. I asked "how do I owe money too you?" I guess she thought that I would just go ahead and pay it. I questioned her and she said "someone in the office must have made a mistake." I checked the price for propane online before I called AmeriGas, the price per gallon is $1.89.
After she figured out that I was not paying the $90.00, she told me that my price per gallon would be $2.39 a gallon. I guess she thinks that I am stupid or something. $.50 more cents a gallon is what they are going to charge me?? The last two time that I got my two-hundred gallon filled, that I paid for upfront and was supposed to put me @ 80%, one tank was 72% and the other was 73%. I paid to have them filled to 80%??? They rip people off all the time. This was not the first time that they had done this too me. And when I asked why was my tanks being filled at 60 degrees temp when it was 26 degrees outside, every answers that they give me, not one matches.
If I would you I would save my money and call around to find a better price and a better company. Stop letting companies like this rip you off! I am sick of AmeriGas taking my hard earned money and I am not getting what I pay for. Fuel Recovery Fee $4.03. Hazardous Materials $9.56. Very bad customer service.
CLINTON, NEW JERSEY -- AmeriGas is a bad company. They own the tank, they force you to buy their gas, they refuse to sell you the tank. They fill the tank also when you ordered only a partial fill (which you do due to your financial limitations), saying this is their policy, and then they charge you dear money for pumping it back out. They lie to you, claiming a partial fill is hazardous, but when you call other Propane suppliers they all say no problem. When you have a problem and want to talk to a manager you only get put to voicemail and never hear back from them.
Now it is May, and they want us to pay $3.20/Gallon while you get it for less than $2 from others, although we already used more than the annual minimum usage (half a tank), i.e. there is no obligation on our end to stick to winter prices. They claim there are contracts in place, but there are not (they tell you to read their terms and conditions online).
Another time they literally said this on the phone: "if you don't like it we'll rip the tank out and whatever we damage on your property is your problem" - what an illegal statement that is. All in all, intimidation tactics, bad attitude. They treat you like they own you, like a money slave. Their business license should be revoked.
The best way to handle it is to part with them. Talked to other suppliers who sell you a tank. They offer a completely seamless transition by removing the evil AmeriGas underground tank and putting in a beautiful new tank that you own. All done in 3-4 hours and you are liberated from hostage and you can be again yourself. AmeriGas deserves to be punished with bankruptcy through a mass exodus of customers.
49684, MICHIGAN -- I never chose to have AmeriGas. I got stuck with them after they decided to buy out a smaller company I was with (Level Propane). Let the drama begin. Each July I would to get a contract for AmeriGas to "lock" in my winter's propane costs. We all know with rising prices how important this is. Well I started to have problems with the Buckley, MI office sending me my invoices on time or at all sometimes including sending me my contract. I thought I could rectify this by paying online. That service was a joke as well. Even after you pay your balance the invoice still shows you owe. Never shows paid.
So your choice is online invoices and no paper copy or paper copy and no online invoice. Can't have both. Whatever, I thought I was flexible and I dealt with that. It wasn't until they neglected to send paper invoices after I canceled the web service. So my bills came late and sometimes not at all. But the best part is they would consider it late and tack on late fees. I had to call the Buckley office several times to REQUEST a bill. Hello, I have a life; send me a bill I will pay. But for goodness sakes, I'm not tracking you down.
Fast forward to this summer. Since Buckley was making it a habit of not sending me information... like my lock in contract this summer, I decided to inquire with them. It was not so kindly explained to me that "oops, past the deadline you don't have the option to lock in this year", let's not forget to mention that they charge $90 to lock in any way.
So now I'm angry because they tell me I have to pay $2.50 a gal for propane this winter. WTF? Other companies are charging 1.79 or less depending on the plan you select. So at this point, I HAVE HAD IT WITH THESE JERKS! I decided that it would be best for me to select a new company. I called Hamilton in Traverse City, finally a local company with some class. They could switch me out no problem, lock in 1.79 and first fill .99. I had to run my current tank down past 15% according to the AmeriGas BUCKLEY OFFICE.
This is where the story gets interesting. I'm told by Buckley I have to pay them $100 to pick up my tank, that I paid them rent on even though it was NEVER really AmeriGas's, instead Level propane's. (But the office said they sent notification without the specific amount, but nonetheless that sent notifications that there was a charge for pick-ups when they first took the company over) Of course I don't recall ever seeing or reading this. Not surprised, okay even though I was even angrier. I was planning to pay them maybe in pennies, but still pay them.
Now the kicker, I called today to make arrangements to pick up their piece of crap tank that was never really theirs in the first place and they inform me that it will be $100 pick up fee and because the tank has 10% gas, $100.00 pump out fee - because by law anything over 5% can't be moved. How the HECK did the other company move it to the end of my driveway then??? According to AmeriGas it was not legal. I've switched companies before and NEVER had to deal with this crap before! Down with the tyrants! So even though I am disgusted with AmeriGas they still managed to swindle me out of $200.00.
LEWISTON, MAINE -- AmeriGas out of Lewiston Maine has rude office people who never return a phone call! I have been trying for six months to ascertain whether a delivery slip dropped here was actually gas delivered here. The same tank had been filled just a week and a half earlier. When I called and stated I had a question on an invoice, I was told "I will have to look up your account and call you back" in a rude voice and no one ever called me back. I have since called several times, contacted the home office via their email contact page and also have written several letters disputing the delivery made that day.
I have not received one phone call or one letter back until last week, May 9 when a representative from AmeriGas in PA called me and asked me if I could make a payment on my past due account!!! I was livid. I told them I would love to IF I had a Past Due account. I told the story to that person, who assured me the local office would contact me. For once the office did call me and assured me they would take care of this and call me right back. That was last Tuesday. In the meantime, I received a collection notice on invoices I have paid - and I have the cancelled checks proving I paid them!
The AmeriGas representative from this office contacted my husband on his cell phone rather than calling the office of our company where I am the Co-owner and the bookkeeper and I am the one that knows about the charges. Not even the manager will return a call from this office.
When I contacted the collection company I was hung up on three times after their reps talked over me and would not listen to my question. I have never encountered such rude representatives in my life. I don't know how AmeriGas has any customers at all. I am in business for myself and also my husband and I own a business and we would not have any customers if we treated them the way we have been treated.
I am cancelling my account with them and moving on to another gas company which has a much better rate also! (Another thing AmeriGas does is jack up the rates sky high because their bookkeeping is so inaccurate they think you have not paid your bills!) They also have inaccurate info on their delivery tickets - they have delivered to a "temporary tank" here for several months, even though through their own invoicing, they state they picked up the temporary tank UNUSED in December. I think someone ought to look into the way they do business. Propane is a regulated substance and most propane companies know where the tanks they deliver to are.
If you are investigating this company to purchase propane, I say run the other way. There is nothing worse than rude and shoddy customer service. I think it is worth paying more for good customer service, but in AmeriGas' case, we are paying more for HORRIBLE customer service!!!
TEMECULA, CALIFORNIA -- I got stuck with this horrible company when they bought out my local supplier that I was happy with for 12 years. Ten months ago, I was charged $4.85 a gallon for propane which was $2.00 more per gallon than I had ever paid. I checked the market price and it hadn't gone up. I made a formal complaint to the Attorney General's office and they sent a copy to the company. The reply from Amerigas was hard to believe and almost FUNNY. They said that I didn't use enough propane, so I needed to be punished by paying MORE per gallon.
Everyone in the government from the President down has been telling us for years to conserve natural resources. My electric company offers me a rebate for turning off my air conditioner on hot days, and the Water District just told me to cut my water use. This is the reward I got for being a good American and cutting back!! On top of this they promised on the phone to send me a $135.00 refund and guess what.... it never came. We need to put this ignorant, greedy and arrogant company out of business.
ATLANTA, GEORGIA -- DO NOT DO BUSINESS!!!! Terrible service and even worse accounting. Use ANYONE but AmeriGas. After waiting weeks for service while our office building tank remained empty, we were then incorrectly billed and, after explaining to AmeriGas their mistake over 2 months, they have now sent us to collections!!! Are you kidding me?!?! Sending us to collection on an incorrectly generated invoice from THEIR office. Their company is a joke and will, hopefully, close soon. Google other customer complaints and you will see they rank about a 1 out of 5 stars on several independent websites. I repeat, DO NOT DO BUSINESS!!!
WINCHESTER, VIRGINIA -- For the past 5 yrs. I've had AmeriGas provide propane as needed for our range. After going 3 yrs. on the same fuel they decided to start charging a rental fee. This summer I called them for something and then found out the tank was in violation due to its location, which they put in to begin with. No notice was ever provided for the violation, I had to ask them to send me the info.
Due to code we would have to place the tank several feet away from the house and foot the expense to do this and once the fuel was all gone we're going to purchase our own tank and give theirs back. Today the tank was picked without prior notice, they said someone called in and told them to pick it up, but I'm the only one on the account and I didn't ask for this. Of course they won't bring it back since it's in violation. I will never deal w/ AmeriGas again and I advise you don't either.
GRIDLEY, CALIFORNIA -- I was with a different propane company that I had been with for over 15 years and never had an issue until AmeriGas bought them out. OH MY!!! What a shocker can you $4.98 a gallon? Wow, when I called to ask why the customer service representative says "well we provide great customer service?" For $4.98 a gallon I can get great customer service for $2.39 a gallon which is what I did paid off my bill with AmeriGas and got new service with Suburban and they were more than happy to help me out. NO setup fee, no hassle, great service.
SANGER, CALIFORNIA -- Needed AmeriGas to deliver propane as I was out (i.e. no heat) in Dec. AmeriGas knew that I was out of fuel! Made arrangements for delivery on a Tues. Was told driver would call when he was on his way. Finally, after waiting around the house all day for delivery (and didn't think I needed to make other arrangements), I finally called AmeriGas. I was initially told the driver had a personal issued and was unable to make the delivery. A call back a few minutes later I was given a different reason - vehicle trouble this time. (One of those two reasons was a lie.) The end result was my family spent a cold winter night without heat because of AmeriGas.