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Do NOT do bussiness with AmeriGas
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CABOT, ARKANSAS -- Called Amerigas to fill a 500gal tank. They advised being a new customer I had have to pay the full amount up front. Not a problem paid $620.38 that day. I am told they will send someone out for a leak test and to put a couple gallons in my tank to get through the weekend. Someone shows up the next day leak test passes and 2 gals are dropped in tank not nearly enough to have hott water much less heat. I contunie to call waiting for my propane to be delieverred 4 days later I am informed I still am not sheculded on a route and they are not certain when I will be!!! Why would you take my money without putting me on a route?!? I call the main office and throught this process I finally receive my gas almost 7 days after I have paid in full! After my tank is filled I am owed $236. I request a refund for that amount as I will not be doing bussiness with this company again. One month later I still have not received my refund! Continue to call and conitue to be given the run around! I would not recommend this company period! It should not be this hard to get somthing you've paid for or money that is owed to you. They drug their feet throught this entire delivery process! And are doing the same with my refund! I had to stay on top of them to even get my delivery! Highly agervated I will gladly pay higher rates for a company with better service!

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Amerigas the modern day crooks! - DO NOT USE THEM - CROOKS AND LIARS!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN BERNANDINO, CALIFORNIA -- If I could have no star I would!! PLEASE DO NOT USE THIS COMPANY! I HAVE HAD THE WORSE EXPERIENCE EVER. This company will lie to you, over charge you, and when you no longer need there service they will bill you for gas you do not even use.

The San Bernardino office is the office that has ripped me off and have been the worse company I have dealt with in my 54 years on this planet. If you would like to hear my whole story and the reason why I would not use them if they were the last propane place in the world you can e-mail me at etaylorhvac7@gmail.com. I can share my experience with you and after you here my story I guarantee you will never use them.

If you can use Sal's, Ferrell or ANYONE else but Amerigas!! Read other reviews, I thought my experience would be different but I was very wrong. Don't be the next me.

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Amerigas Are Crooks
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALT LAKE CITY, UTAH -- Do not do business with Amerigas in SLC. I have been living in the downtown KOA campground full time in my RV. I had rented a large LP tank almost 4 years ago. If I got low on gas I would order a fill up of LP gas and pay the bill. I did not pay attention to how much per gallon I was paying until last winter. I was traveling a lot and ran my tank dry. When this bill came in I got slapped in the face with how much of a bunch of crooks they are. I called around town and found out how much the competition was charging per gallon.

At the time Amerigas was double the price. I called Amerigas on the phone and they adjusted the price to keep me as a client, Fast forward to today 8/22/2018. I called them on the phone before ordering my LP tank to be filled. The nice lady on the phone looked up my account and told me the fuel price would be .80 per gallon more than the other companies in the valley.

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RIP OFF
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LORDS VALLEY, PENNSYLVANIA -- I had moved into Hemlock Farms over a year ago and was told my propane (Ameri Gas) would be $1.76 a gallon. I was running low on propane come November of last year and the truck pulled in pumped my propane with two cars sitting in the driveway not knocking on the door and took off leaving the receipt sitting on my doorstep. I read the the ticket and with out warning me jacked my price up to $2.67 a gallon. I was left holding a $980 bill. I then removed them from my services and have 40% left in the tank when I was in formed that I would have to pay the full amount and receive no credit back for the 40% left in the tank. They would resell that potion of it to someone else. This place is a true rip off and will in every way take advantage of you in the middle of the winter. I am not afraid to show my name and number if someone would like to file a class action suit against this company for all of there wrong doing that they are getting away with. Please feel free to email me at cars1369@Yahoo.com if there other people out there just like me going through this.

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Outrageously High Fuel Prices.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARRENTON, VIRGINIA -- We had a house built in 2005, and the builder had Amerigas install the underground tank and we setup an account with them. A few years ago I started looking into the prices they were charging versus reputable competitors in our area, and found that their prices are way over other companies providing the same services.

We started looking into purchasing our tank, but they would always give us a better price whenever I brought it up to their manager. Even then, the adjusted price was always significantly above all competitors. This year we have had enough, and finally purchased the tank. Problem was we needed gas fairly quick, and the new company has to come out to do a system safety check before they will deliver.

So we had to bite the bullet one more time and order a minimum amount from Amerigas. When I asked the price, it was $2 over the competitor's price! I do not understand how Amerigas stays in business, other than through customers who don't bother to check what the market value price for propane is in their area.

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Rip Off/ Con Artists/ Price Gougers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORTLAND, OHIO -- Prices charged for a gallon was a dollar over most competitors. I have been a customer over 10 years. I finally wised up and bought my own tank from Thrifty Propane. The price of the 500 gallon refurbished tank/ install and the fill was less than my last fill at Amerigas. When I called to get their tank picked up they sent me a bill for rent which I have never paid before. I went with them because the tank was here when I purchased the home. Goodbye Amerigas. With all the negative reviews I have read on your company I'm sure your market share is declining. That will mean layoffs.

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Overcharging unresponsive propane company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILTON, NEW YORK -- In December 2014 Amerigas made a delivery and tried to charge over $3 per gallon, when the wholesale cost was just over $1 per gallon. I immediately contacted the company, but got no response.

I contacted them again, and was told the manager would call me but he never did until I contacted corporate, and then he called agreed to lower the price and would issue a credit.

He never issued the credit. I had to stop payment on the charge, and now he is saying that he didn't drop it for he never said that.

After a discussion with corporate again, the price was dropped.

Find another provider. Amerigas is overpriced, has poor service, no call backs, and there are much better companies out there. I canceled all service and agreements and went with one of the many better local providers at half the price.

Still to this day in Oct 2016, they are trying to get me back and offering me super low rates. I pulled them from four properties and the tenants there are much happier with other less expensive, and more responsive local providers.

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Refusing to Accept Responsibility for Erroneous Gas Check.
By -

Last fall I responded to an AmeriGas propane ad for a promotion. I thought I was ordering propane but instead the tech came out December 7th and said he had to do a gas inspection before he could deliver the gas. His inspection indicated we had a leak and therefore, he said could not sell us any propane until we had the leak repaired. Our tank wasn't empty and we had never smelled gas nor had the tank gauge ever given any indication of a leak. We closed our house for the winter but left the hot water heater on as we always have.

We contacted Quality Heating from Grangeville, ID, who had done our gas piping and told them of our problem and that we needed the leak fixed. They came out May 26th and after a complete and thorough inspection with digital gauges found that there wasn't any leak.

June 1st I contacted **, the AmeriGas manager in Lewiston, and related the situation to her. She insisted that there had been a leak and refused any liability regarding the bill to Quality Heating. I called ** again June 13, 2011 to get her last name and address so I could properly address my letter to her. She refused to give either but directed me to her attorney in PA. She also refused to give me her attorney's address so I attempted to call her. I got a phone message that she would not be back in the office until June 25th and was not taking phone messages.

June 13th I called the AmeriGas national customer service line and related the problem. The representative, **, said she would get the letter I hand delivered to the AmeriGas site and also contact ** the marketing man, **'s boss, and would get back to me. She wouldn't tell me either **'s or **'s last name. She said that was their policy. I was under the impression that she would be calling me back right away.

After a few days with no reply I again called and talked to ** and she said that she or ** would for sure call me back that day. She had given the problem back to the local office who was supposed to have contacted me. (Fat chance!)

** called about 3 hours later. Unfortunately I was out but my wife took the call. He told her that he had heard I was taking this to Small Claims so it was out of his hands but that I would be receiving a letter from “ECC”. I again called ** and she said that I would be hearing from ** in legal. I did receive a letter from ** in legal basically stating that it was not their error and therefore, would not reimburse me for the gas check.

This is not a big money matter and if I had been treated politely and considerately I would not have made an issue of it. AmeriGas could have easily done that and even agreed to pay part of the bill in the interest of customer relations but that's not the way they do things. This is not a company you want to deal with.

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Worst Customer Treatment
By -

TEMECULA, CALIFORNIA -- So the next biggest propane company, Ferrellgas was gouging me, I decided to switch to AmeriGas. So I call up AmeriGas they say they have a first time customer deal on propane which was a lot cheaper than I was paying Ferrellgas and that they also have a payment plan. The lady on the phone (**) said she didn't have the details of the payment plan, "the driver that delivers your gas will tell you all about it." So I say "well I'm paying Ferrellgas $75.00 a month will it be like that or what", ** states "yes". So I take delivery of my gas and tank I'm happy.

I get the very first bill 30 days later and it shows I owe the full amount, no problem it's the first bill and maybe someone made a mistake. So I call AmeriGas and explain "I'm on the payment plan". So Jan says "well you have to fill out some papers I'll send them to you". The papers come, I fill them out and send back. I was supposed to pay around $100.00. OK, no big deal.

Well the very next bill arrives and of course the bill states I owe the whole amount plus a late fee. OK, so I call back and explain again "I'm on the payment plan". ** says "Oh yea let me take care of that for you, your next bill will reflect your monthly payment", of course only until I mentioned it did, she remove the late fee. This same scenario goes on for over a year with me paying $100.00 a month. So eventually I need to be refilled, so I call and say "I need gas". They say "we can't fill you until you pay the balance". I say "you people would have been paid already if you could just bill me correctly, so bring me some gas and I will set it up on payment plan again".

She says "OK I'm going to send the payment plan papers again". I receive and send back. AmeriGas delivers gas and all is well again. The first bill for the new delivery comes and I bet you can guess, the bill shows I owe the whole amount. So I call them and say "Listen, I'm not paying another penny until you send me a bill that shows how much my payment plan payment is". So they say "we'll figure it out" and let me know.

Well about three months go by and here is another bill for like 250 gallons more than I even have in my tank. I only use about 300 gal. a year. So I call and tell them they had to have made a mistake. It's not possible, my tank won't fit that much gas. ** says "oh yes we know we had a driver that was filling up his friends tanks and charging you for it" Great! I say "well let me know when you figure it out". So they finally send me a revised bill with what I assume is the correct amount of gas, but of course the bill states I owe the full amount.

So I call AGAIN and ** says "just keep paying $100.00 a month and disregard the bills". OK, so I pay $100.00 a month. My last payment was on 10-21-10 and wouldn't you know it on 11-09-10 they send me to a collection company for the balance of a measly $263.44. I will prevail in this case. This will turn out in my favor. DO YOURSELF A BIG BIG FAVOR, DO NOT GET INVOLVED WITH THIS COMPANY. Do a little research and you will find this company has lost over 40 million dollars just this year.

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Amerigas, the "Law-Abiding" Ripoff Artists
By -

MCFARLAND, WISCONSIN -- AmeriGas is by far the worst company to buy LP from. They are extremely unprofessional and are very discourteous as well. In plain English, they just don't care about you or your situation, they only care about how they can suck more money out of you.

I ordered a larger tank back in October of 2009, and was told by a manager, they would have a tank to me in a week or two. We discussed that because the house is nearly 3700 square feet, I would need a larger tank as the one I had was only 250 gal. We agreed they would bring a 1000 gal tank. We also talked about the fact that I live on a steep hill, that it would be wise to get the tank delivered before winter when it's difficult to get up here. 2 weeks went by with no tank, I called and the manager again said "we'll get a tank out there next week for sure". Another 2 weeks went by with no tank and again I called, and again the same response.

About the 2nd week in December I ran out of fuel which also happened to be our first major snowfall and they balked at having to come out and refill my tank. I was out of gas for 2.5 days and the temp inside was down to 48 degrees! When I told the receptionist, she said "I don't care" and that I should "get out there and shovel my driveway so they could get up it"! My driveway is about 200 feet long with a 60x90 pad at the top on a 45 degree incline. It would take a normal person days to shovel and she knew it.

Aside from all of this BS, the price per gallon in October was $1.39/gal and the price now is over $2.39/gal. If they would have brought me the tank they had promised in October, I would have paid $1,112 not counting taxes and fees. Instead I've had to fill now 3 times going on 4th and have already paid $1350 and I'm now currently at 5% in my tank and will have to fill again for another $500+ to get through this winter.

I figure they will cost me just over $1,000 before it's all over and when I speak to the front desk lady she tells me "I don't care". I told her I was instructed by Energy Assistance to file a complaint with the Public Service Dept. and the BBB and she again said "I don't care".

Through many phone calls and emails, I have figured out why. They are not regulated at all! I was told to file a petition and send it in to our legislators to get the propane industry regulated by our government. So if any of you feel you've been cheated or taken advantage of, it's up to us to send letters to our local legislators to get them to take some action and help protect us. If there were fines in place for instances like this, they wouldn't be doing what they are, and people would be losing their jobs over this lack of customer service. Trust me, AmeriGas knows exactly what they are doing and like the lady said, "they just don't care".

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Amerigas Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 44 ratings and
82 reviews & complaints.
Contact Information:
Amerigas
460 North Gulph Road
King of Prussia, PA 19406
1-800-263-7442 (ph)
www.amerigas.com
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