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Poor Service and Unreliable
Posted by Fube on 12/21/2010
I was looking for a cheaper gas company and Amerigas offered a good price so I took the bait. I paid for the gas a month a head and still no gas and no tank. the first guy came twice and still no gas and no tank because I live on a hill. the third time a guy came to look at the job and said it was no problem and then he left and came back a bout a week later. still no gas and no hot water. He finally came and here it is about 5 or six months later and I am out of gas. They told me to call when my tank was at 30 percent. I called at that point, and they told me they would be here in 7 days, well here it is 10 days and I am at about 1 percent. they told me if my tank ran out there would be a additional charge of around 125 dollars to do a test of some kind. Here I am still waiting to be left in the cold. Amerigas is a bad choice.

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Posted by Alain on 2010-12-22:
I am assuming by now Amerigas has lost you as a customer and their competition has gained one.
Posted by fube on 2011-01-11:
Amerigas finally came on the 11th day about 6:30 in the evening. My tank was on 0 but the heat was still on.I forgot to tell you when you sign on with amergas i think i had to sign a 3 year contract.A week later i got a 210 dollar bill for emergency gas service on top of the cost of the fuel .What a joke
Posted by tnchuck100 on 2011-01-11:
I'd tell them where they could stick the $210 bill and their contract. Politely, of course. They have probably breached the contract somewhere if you read it carefully.

Time to file divorce papers with these jerk-weeds.
Posted by AmeriGas Customer Service on 2011-01-12:
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
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Blackmale on delivering gas
Posted by Mama937 on 01/08/2010
CINTI, OHIO -- I ordered gas on the 4th and paided for it now on the 8th I still don't have it I am about to run out and they know this but when I talked to them they told me it wouldn't be delivered until the 11th they couldn't get it here any sooner but if I give them 200 dollars more for a speical delivery then I can get it now I just fell like I am being blackmaled why can't that truck deliver whats already been paid for I have 4 small children and my 85 year old father living in the house worried about running out of gas
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Posted by MRM on 2010-01-08:
When reading the title I thought this is another race card. The correct spelling is blackmail.
Posted by Anonymous on 2010-01-08:
As cold as the winter is, everyone in the heating industry is backed up. This may not help now, but try to get on automatic fill up schedule. If money is a problem, try to get on a monthly payment plan. Lots of propane companies do this. Good luck.
Posted by goduke on 2010-01-08:
Wow. When I order heating oil I don't pay until after the delivery, even if it's off cycle from the autofills.
Posted by Skye on 2010-01-08:
As SloMo posted, try to get onto the automatic delivery schedule. It's freezing here also, right now at 8:18am, its minus 5 degrees.

Posted by Anonymous on 2010-01-08:
Yeah its even cold here in Myrtle Beach. Our heat pump is running a lot. Going to hate to see the electric bill next month.....Going out to buy some wood for the fireplace we use 3 times a year. lol......

I dont know much about heaters, but I remember when I was living with my friend, we were both pretty broke and couldn't afford to fill the tank at the time, so we went out and bought a few gallons of deisel fuel and put that in the tank to get us by a couple of days. I dont know if its safe, but it did work. At least my friend said it was okay....maybe if you run out, you can do that to get you by until they come.
Posted by goduke on 2010-01-08:
I think the OP may be on natural gas. Diesel probably wouldn't work well.
Posted by Anonymous on 2010-01-08:
Doesn't the gas come through a pipe automatically?
Posted by Nohandle on 2010-01-08:
Natural gas comes through a direct line, propane gas is pumped into a tank at your residence and then into your household or it used to be. Much like the gas tank in your vehicle. Once that tank is empty there you are.
Posted by Slimjim on 2010-01-08:
Correct JTF, natural gas isn't delivered via truck. I am also perplexed about pre-paying. How do they even know what to charge ahead of time? We fill up our tank and then pay for whatever gallons went in, just like at a gas pump. I agree with what has been said as best advice. If their schedule sometimes runs up to or more than a week from ordering, you may want an auto fill account and let them come on their schedule to assure their is always gas in the tank.
Posted by Anonymous on 2010-01-08:
Could this be a trailor home that uses propane for heating? Seriously.
Posted by Anonymous on 2010-01-08:
Seeing that I'm from Oklahoma I know a lot about rural trailer living and propane tanks and yes ZZ the OP is talking about propane.

I truly feel for the OP but you gotta schedule those propane deliveries more than four days in advance especially in winter and even more especially when a turbo charged Arctic blast is sweeping the country. A panic mentality sets in with everybody and their dog wanting to top off their tanks.

Good luck.
Posted by Anonymous on 2010-01-08:
Well, if you run out, couldn't you just get like a small tank from home depot and hook it up? Also, the OP could be talking about oil heat.
Posted by Nohandle on 2010-01-08:
Doesn't have to be a trailer ZZ. Many homes have propane gas for stoves, hot water heaters and the like. Again, when that tank is empty there's nothing you can do until the truck fills the tank up again.
Posted by Anonymous on 2010-01-08:
Thanks NH and Stewart, I had no clue that propane was so widely used in homes.
Posted by BEJ on 2010-01-08:
My aunt and uncle lived and rural Indiana and had a huge propane tank that delivered to the house for all their heating and cooking needs and no it was not a trailer home. They were on a scheduled delivery.
Posted by goduke on 2010-01-08:
Good advice, Stew. But in Oklahoma you can also supplement by burning cow chips.
Posted by Anonymous on 2010-01-08:
goduke, Did you know that Chuck Norris is an Oklahoman? Chuck see's you when you're sleeping. He knows when you're awake. He knows when you've been making sport of Oklahoma and then wakes you in the middle of the night with a fatal roundhouse kick to the face. Yeah, now let's see who doesn't sleep like a baby tonight.
Posted by goduke on 2010-01-08:
I always wondered why he never wore shoes....
Posted by Anonymous on 2010-01-08:
We actually did run out and we cook with gas and have one small gas heater installed in the living room. Lucky we have space heaters to get by until our main heat pump is replaced.

It took 3 days to get our gas. Not their fault. They were backed up. But we could have paid an extra fee and got it sooner. Basically, what happens is those who are willing to pay are paying for the overtime of the employees to stay extended hours delivering. It is a convenience and not blackmail.
Posted by Jamaris on 2010-05-29:
well if you do your homework you would see that amerigas has a STRICT 1-7 day policy becuase they are such a huge company. If your a "will call" customer and you decided to call in your order at 5% or lower that is YOUR FAULT that you ran out of propane. Yes, the $200 expiditing fee is a little overboard but look at it like this its what $90 something for your leak and pressure test witch by each state MUST be done and the rest of that 200 dollars is going to take the driver off of a full route that is already set in stone to drive to an area where HE MAY NOT NEED TO BE AT to deliver your propane that YOU FORGOT TO ORDER... i think maybe its time to take responsibility for your own actions!
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Amerigas Worst Propane Company EVER!
Posted by Down with Amerigas on 11/15/2007
49684, MICHIGAN -- I never chose to have Amerigas..I got stuck with them after they decided to buy out a smaller company I was with(Level Propane)..let the drama begin.

Each July I would to get a contract for Amerigas to "lock" in my winter's propane costs. We all know with rising prices how important this is. Well I started to have problems with the Buckley, MI office sending me my invoices on time or at all sometimes including sending me my contract. I thought I could rectify this by paying online. That service was a joke as well. Even after you pay your balance the invoice still shows you owe. Never shows paid. So your choice is online invoices and no paper copy or paper copy and no online invoice.. Can’t have both. Whatever, I thought I was flexible and I dealt with that. It wasn't until they neglected to send paper invoices after I canceled the web service..So my bills came late and sometimes not at all.. But the best part is they would consider it late and tack on late fees..I had to call the Buckley office several times to REQUEST a bill. Hello, I have a life; send me a bill I will pay... but for goodness sakes, I'm not tracking you down.

Fast forward to this summer. Since Buckley was making it a habit of not sending me information.. like my lock in contract this summer, I decided to inquire with them.. It was not so kindly explained to me that oops..past the deadline you don't have the option to lock in this year..let's not forget to mention that they charge $90 to lock in anyway~So now I'm angry because they tell me I have to pay $2.50 a gal for propane this winter..WTF? Other companies are charging 1.79 or less depending on the plan you select. So at this point, I HAVE HAD IT WITH THESE JERKS! I decided that it would be best for me to select a new company.

I called Hamilton in Traverse City, finally a local company with some class.. they could switch me out no problem, lock in 1.79 and first fill .99. I had to run my current tank down past 15% according to the AMERIGAS BUCKLEY OFFICE. This is where the story gets interesting... I'm told by Buckley I have to pay them $100 to pick up my tank, that I paid them rent on.. even though it was NEVER really Amerigas's..instead Level propane’s. (But the office said they sent notification without the specific amount, but none the less that sent notifications that there was a charge for pick-ups when they first took the company over) Of course I don't recall ever seeing or reading this. Not surprised- okay even though I was even angrier.. I was planning to pay them maybe in pennies, but still pay them

Now the kicker-I called today to make arrangements to pick up their piece of crap tank-that was never really theirs in the first place and they inform me that it will be $100 pick up fee and because the tank has 10% gas-$100.00 pump out fee-Because by law anything over 5% can't be moved..How the HECK did the other company move it to the end of my driveway then??? According to Amerigas-it was not legal..I've switched companies before and NEVER had to deal with this crap before! Down with the tyrants! So even though I am disgusted with Amerigas they still managed to swindle me out of $200.00-

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Posted by geather-c on 2007-11-15:
this crap company fired an employee because he refused to put propane in a tank when he noticed a leak coming from his propane truck,because the dumb people had to wait because the dummies let the propane run out,this would have caused a real hazard to folks living nearby and to the driver as well as the nut's who got mad because he did not fill there tank pronto.I would not spend one thin dime with them.Why didn't you tell the butholes if they wanted the tank to get it if not after 30 days you would have it moved at there expense(sending a certified letter)then pump the fuel in a small tank or an accidental slow leak while you slept.
Posted by geather-c on 2007-11-15:
the fired employee was in plymouth,N.C and the story aired a few months ago on witn channel 7 tv station. thankyou
Posted by donotpush on 2008-01-01:
Posted by Texan connection on 2008-12-08:
You dumb if you pay the 100.00 removal fee
Posted by Howard in Virginia on 2012-04-04:
I got one even better...I think.

The local AmeriGas office is run by some pretty decent folks. My original company was bought out by Columbia, which a was bought out by AmeriGas.

I've found that calling or taking a short drive to the local AmeriGas office can usually resolve my problems. Dealing with the corporate weenies in Pa is a nightmare.

I recently had a billing dispute so I called the local office and said I was going to come there in person, to get everything squared away. The accounting lady verified my bill and the add on amount from the current auto fill. She printed out the two invoices - the current and the adjusted amount of the auto fill. I wrote her a check...on the spot for the FULL AMOUNT. And noted on my check "PAID IN FULL" and the two invoice numbers. No problem...the accounting lady took the check and everything seemed OK.

A month later I get a letter from the corporate office that they will not accept a check with the words, "PAID IN FULL" and the invoice numbers on the check memo line. They want me to send them another check WITHOUT the wording.

Before winter arrives this year I am considering just purchasing my own 450 gallon tank and filling my needs for propane from the spot market.

AmeriGas is not the only game in town and I am getting tired of being their doormat.
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Amerigas, the "law-abiding" ripoff artists
Posted by Disgusted in WI on 03/08/2010
MCFARLAND, WISCONSIN -- Amerigas is by far the worst company to buy LP from. They are extremely unprofessional and are very discourteous as well. In plain English, they just don't care about you or your situation, they only care about how they can suck more money out of you.

I ordered a larger tank back in October of 2009, and was told by a manager, they would have a tank to me in a week or two. We discussed that because the house is nearly 3700 square feet, I would need a larger tank as the one I had was only 250 gal. We agreed they would bring a 1000 gal tank. We also talked about the fact that I live on a steep hill, that it would be wise to get the tank delivered before winter when it's difficult to get up here. 2 weeks went by with no tank, I called and the manager again said "we'll get a tank out there next week for sure". Another 2 weeks went by with no tank and again I called, and again the same response. About the 2nd week in December I ran out of fuel which also happened to be our first major snowfall and they balked at having to come out and refill my tank. I was out of gas for 2.5 days and the temp inside was down to 48 degrees! When I told the receptionist, she said "i don't care" and that I should "get out there and shovel my driveway so they could get up it"! My driveway is about 200 feet long with a 60x90 pad at the top on a 45 degree incline. It would take a normal person days to shovel and she knew it.

Aside from all of this BS, the price per gallon in October was $1.39/gal and the price now is over $2.39/gal. If they would have brought me the tank they had promised in October, I would have paid $1,112 not counting taxes and fees. Instead I've had to fill now 3 times going on 4th and have already paid $1350 and I'm now currently at 5% in my tank and will have to fill again for another $500+ to get through this winter. I figure they will cost me just over $1,000 before its all over and when I speak to the front desk lady she tells me "i don't care". I told her I was instructed by Energy Assistance to file a complaint with the Public Service Dept. and the BBB and she again said "i don't care".

Through many phone calls and emails, I have figured out why. They are not regulated at all! I was told to file a petition and send it in to our legislators to get the propane industry regulated by our government. So if any of you feel you've been cheated or taken advantage of, it's up to us to send letters to our local legislators to get them to take some action and help protect us. If there were fines in place for instances like this, they wouldn't be doing what they are, and people would be losing their jobs over this lack of customer service.

Trust me, Amerigas knows exactly what they are doing and like the lady said, "they just don't care".

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Posted by Anonymous on 2010-03-08:
That is a terrible situation. However, giving the front desk clerk a hard time doesn't get you anything as that person cannot do anything. I'm guessing that why your threats and complaints get a response of, "I don't care."
Posted by Soaring Consumer on 2010-03-08:
"I don't care" is never a response that should be given to a customer. Ever. Is there another gas company you can switch to?
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Rotten Customer service - Terrible Company
Posted by Kcandruth on 11/14/2012
WARRENTON, VIRGINIA -- At the beginning of October we saw the Amerigas truck pull up in front of our house, since we were moving out the middle of October we asked the gas man not to fill our tank and to stop automatic fill, he said it wouldn't be a problem. The same day we called the Amerigas office it Warrenton to stop automatic fill. We were again told it was stopped. On November 8th we received an email from Amerigas saying they filled our tank and we owe $300.00. We immediately call Amerigas and we were told there was no record of our previous requests and we were responsible to pay. We asked them to go take the gas back and we were told to there would be a reclamation fee of $130.00. If you want your account closed with Amerigas request Amerigas provide you in writing that your account is closed. They will probably refuse as they did with us, just don't leave their office until they provide it, they will. This is not the first problem we had with them, but it will be the last.
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Posted by trmn8r on 2012-11-14:
I've had Amerigas for 18 years. Their customer service and billing is horrendous. I have been through several issues with them, and have always come out on top. It has gotten to the point where I anticipate issues, they happen, I call and go through the nonsense to get charges removed. They are bottom of the barrel - I only stay with them because I get gas once a year at a discount, and propane suppliers in general aren't pleasant to work with.
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Yearly Propane Tank Rental Charge
Posted by Mosley1249 on 05/13/2012
I bought gas from Amerigas in July for a sum of $293.00, in January of 2012 in advance. The following month, which was February, I received a bill for tank rental for $71.oo for the year of 2012. I closed the account with Amerigas on the 18th of April. I told them to come pick up their tank that day, and to give me a refund of the gas that was left in the tank, which was 20% which when calculated would be 50 gals. The price they charged me was 279.9 cents a gal.,total price being 146 dollars and 95 cents, refund they owe me.

They came and took the tank the last of April. They sent me another bill for the tank rental for $71.02.and no money for the remainder of gas in the tank. By their rules I only owe them a prorated $24.00 since I only had the tank for not even 4 months, which would leave a remainder of $122.95. They have not sent me the rest of the money they owe me and keep sending me bills for the tank rental.

I would greatly appreciate any help you could give me on this matter. Sincerely yours William Mosley, 6730 Matt Hwy. Cumming Ga. 30028[snip]
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Posted by trmn8r on 2012-05-13:
I have been an Amerigas customer for 17 years, and in that time have had billing issues on average once every 2 years.

In every case, I was able to get the issue resolved by calling the local office. That is what I suggest you do. Good luck.
Posted by Margaret Taylor on 2014-03-31:
I have persistently attempted to collect a refund due from Amerigas for the past two months. Finally, I had to contact their Customer Care Center for assistance. It was not a good experience at all. The inquiries were lengthy. However, no one was dis-courteous to me. Hopefully, now it is being handled.
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Rip Off Artists
Posted by Jdfern on 04/06/2010
624 PORTION RD. LAKE RONKONKOMA, NEW YORK -- Considering Amerigas for propane? I highly recommend you stay clear of this company.
They know how to walk that fine line of ripping you off with high prices, fees and charges that are all probably legal but wrong just the same. You can do much better with smaller independent company. I'm leaving them now, but I thought if I could prevent one person from the aggravation
they have given me then writing this would be worth it.
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Posted by Jamaris on 2010-05-29:
i have been a customer with amerigas for 4 years and i do not understand why you have these problems? They offer you 3 different type of lock in programs witch keep u at a low price per gallon per year. OR you can opt out and go at market rate. If you do your research before you join a propane company you will see that amergias has no cap on their market rate and they can charge what they please. Thats why the SMART comsumer who does their homework would know about market rate and LOCK-ins and whats smarter. Along with that being said amerigas has 24 hr emergency service, next day del if you pay and exp fee, they are the largest propane company in the nation, and they never ran out of propane.... the only problem i see is ignorant consumers who do not to their homework before choosing a company, then they want to complain!
Posted by jake on 2013-01-10:
Seriously Jamaris? OK, I have one for you. We were on their monthly payment plan. We made out payments electronically every month and it worked great for the first year. The second year our payments suddenly were never recorded on the AmeriGas invoice. We tried time and again to talk to someone, but oddly enough no one is ever available at AmeriGas HQ to answer the phone. Our local office tried to help, but they couldn't get anywhere. I finally got to talk to a lady AmeriGas pays to "remind" people their payment is due. She pulled their records and it turned out we didn't owe them 1,300. Instead they owed us 300. We spent 12 months batteling with this company. They are a joke.
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Their fuel cost way too much!
Posted by Speaking out also on 02/22/2010
HARRISONBURG, VIRGINIA -- I opened my latest bill from Amrigas and looked at the total with shock and horror. They had delivered 68.8 gallons of fuel and charged me $418.41 total on my bill. That means that before the additional fees they were charging me $5.94 a gallon. When I called them they said they could offer me a one time charge of $4.30 a gallon. I paid it but that is the last time they will ever fill my tank! My billing date was 2/15/10 and fill up date was 2/11/10. I did a little checking and national price averages were nowhere near this high.

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Posted by Anonymous on 2010-02-22:
They must be the only gas server you have in your area. We have 3. so the competition keeps it near $2.89 per gallon. How long does 68 gallons last you?
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Amerigas intimidation tactics
Posted by Jennie99 on 05/22/2009
CLINTON, NEW JERSEY -- Amerigas is a bad company. They own the tank, they force you to buy their gas, they refuse to sell you the tank. They fill the tank also when you ordered only a partial fill (which you do due to your financial limitations), saying this is their policy, and then they charge you dear money for pumping it back out. They lie to you, claiming a partial fill is hazardous, but when you call other Propane suppliers they all say no problem. When you have a problem and want to talk to a manager you only get put to voicemail and never hear back from them. Now it is May, and they want us to pay $3.20/Gallon while you get it for less then $2 from others, although we already used more than the annual minimum usage (half a tank), i.e. there is no obligation on our end to stick to winter prices. They claim there are contracts in place, but there are not (they tell you to read their terms and conditions online). Another time they literally said this on the phone: "if you don't like it we'll rip the tank out and whatever we damage on your property is your problem" - what an illegal statement that is. All in all, intimidation tactics, bad attitude. They treat you like they own you, like a money slave. Their business license should be revoked. The best way to handle it is to part with them. Talked to other suppliers who sell you a tank. They offer a completely seemless transition by removing the evil Amerigas underground tank and putting in a beautiful new tank that you own. All done in 3-4 hours and you are liberated from hostage and you can be again yourself. Amerigas deserves to be punished with bankruptcy through a mass exodus of customers.
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Posted by Soaring Consumer on 2009-05-22:
You should report this to your local Public Utilities Commission.
Posted by madconsumer on 2009-05-22:
why not pay them to remove the tank, and go with another provider? what is to report to the utility commission? there are other choices.

i recently re-newed my yearly aggreement for my propane, and the local price was 1.89$ per gallon.
Posted by Texan connection on 2009-08-12:
If your tank is a Underground tank, well that was your first mistake. If its a leased UG tank tell them to come get it. It will cost them dearly to pick it up. but read your UG tank cleasrly. your probaly screwed if its a UG LEASE tank. They can pick it up and leave a big hole to bad and charge you for doing it, should you not pay theyll damage your credit.
Under ground tanks are for those who have more money than they know what to do with.
Posted by Spuming on 2009-10-07:
I have decided to go with another provider for my propane and purchase my own tank. AmeriGas quoted me today $3.09 for a gallon. If I owned my own tank I would pay $1.40. The cheapest they can offer is $2.40 for one year, after I pay them $99. They charge me higher because I don't use enough propane!!!

To add insult to injury they now want me to pay them $170 per hour to remove the 50% propane remaining in the 1000 gl tank, plus a $94 termination fee. They told me it would take 3 hours to empty the tank.

Never again. If others are out there paying these prices the geese will be very fat for Christmas.

Posted by PepperElf on 2009-10-07:
how big is this tank and what's it used for?

just wondering cos... what about having an above ground tank instead?
Posted by Spuming on 2009-10-07:
It is an above ground tank, 1000 gal. It is used for heating, hot water and cooking. As the house is not used all year round I only need a yearly fill up.

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Tank pickup charge
Posted by O Bad Bo on 03/08/2006
SUFFOLK, VIRGINIA -- They started out with a great deal. $1.09 per gallon the first year. My old provider told me I would be dissatisfied and he would await my return. The second year my payments went up a litte and like always I paid on time and settled in September with the balance because that's how the budget plan works. The third year after trying to lock in on a price all summer, I was quoted $2.11 per gallon. Once I did the math I figured that I would not use the amount of gas that I would be paying for in the long run on the budget plan so I decided to become a pay as I go customer. They denied my lock price of 2.11 and when ever I paid, the delivered price was always more than the price at the time that I paid. They said that it wasn't paid for until I received it. So decided to get another provider. I found one closer to me. I called for them to pick up the tank. They are charging me $99.46 to pick up their tank. It was empty and undamaged with all the regulators boxed and ready to go. Why should I have to pay them to come get their tank. Seems to me they are charging for not being a customer. They said that it is clearly stated on the back of the bill that they can charge for this. I can read and it does not say so on the bill, front or back.
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Posted by Hugh_Jorgen on 2006-03-09:
Well, if they can't show you where it is in writing and they can't show you agreeing to such a charge when you signed up for their service then I simply would not pay their bill.
Posted by wakeup on 2008-04-07:
I just went thru this BS, tank at 10% I called for a delivery on a Thurs or Fri, waiting for it, call the following Fri, they say 7 business days, as if they were not in my area all week, would have had to wait till monday, so i had to pay a 158.00 xtra delivery charge. what a racket
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