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Amerigas - Page 3

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1.1 out of 5, based on 18 ratings and
56 reviews & complaints.

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Amerigas - Very poor customer service!
Posted by on
Rating: 1/51
WHITE HALL, MARYLAND -- I called Amerigas to schedule a propane fill when our tank was about 22% full. They told me they would deliver within 7 business days. After 8 business days they still had not delivered and our tank was down to 5% due to extreme temperatures. I called and asked if we were on the schedule that day (a Tuesday) and they said they would be out by Friday. Friday morning I called and asked if we were on the schedule for that day. They kept me on hold for a while and then said that they would be out by the end of the day. They never showed up and we were down to 1%. Called the corporate office but they were useless! On Saturday we saw an Amerigas truck show up at our neighbors house who is on Auto fill so we thought for sure we were next, but the truck drove away without servicing us! We found another company, "Thrifty", that saved the day by filling first thing Monday morning. Will never use Amerigas again!!!
     
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Amerigas Pricing Questionable
Posted by on
Rating: 1/51
KINGSTON, RHODE ISLAND -- Used Amerigas "Pre Pay" program as a way to get the best price yet when I decided to keep them honest this year, I called several other propane companies for Pre Pay pricing. Cancelled with Amerigas and saved nearly 20% with no delivery charges and no hazmat charges. So much for having faith that when told they are giving you their best price, it appears Amerigas' best price is considerably more than other propane distributors. But my complaints don't end there. How difficult is it to properly schedule deliveries, for Amerigas it is very difficult. The week prior to leaving for the two week winter trip I called the local Amerigas office to notify them that I was low, needed a delivery, and would be away. No delivery came before we left and returned to a freeze up which caused thousands of dollars of damage. Over the next several years we developed a relationship with the delivery driver and she would ensure timely delivery.
When you cancel with Amerigas plan on waiting until they feel like picking up your tanks. We have been waiting three months. They owe us not only for the fuel left in the tank but for the balance on our overpayment in the Pre Pay account which they claim they will not refund until the account is closed which is Amerigas speak for "When we get around to picking up your tanks." My next move, besides making these disparaging remarks on as many web sites as I can locate, will be to call the AG's office of consumer affairs.
     
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Worst Customer Service Ever
Posted by on
Rating: 2/51
SAINT JOHNS, MICHIGAN -- Late summer we upgraded our propane tank to a larger size because they were filling the tank every 2 weeks through the winter. I was told to wait until the tank was down to around 5% remaining and then call them for the tank swap. In the meantime they would put a customer will call hold on the existing tank to make sure they didn't accidentally fill it. The tank got low. I called them, they swapped out the tank, no problems. Flash forward to the middle of winter and while looking through the check book I noticed we had not paid Amerigas in several months. I check the tank and its at 5%, almost empty. I call Amerigas and find out they never took us off the will call list when the tank was swapped out. It was a Friday when I called and spoke to Melanie. She was very indifferent and just said they couldn't come out until Tuesday unless I wanted to pay a $200 emergency refill fee. Its now Sunday and the gauge is down around zero so I start to wonder if there is any danger if the tank runs dry. Several Internet sights say it is dangerous for the tank to run dry. Thanks for that information Melanie.

So I just called their emergency hotline number to see what I should do. Sat on hold for 1 hour and 15 minutes before someone answered to tell me there is no danger. No way I'm paying $200 because they forgot to do their paperwork when the tank was switched. The drivers who have been out to deliver the propane and one time fix a leak were always very professional. .good people. But outside of the drivers Amerigas service is Terrible.
     
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Poor Customer Service
Posted by on
Rating: 1/51
LEWISTON, MASSACHUSETTS -- This is one of the worst companies I have dealt with. We moved from our house in August and was told to expect to receive a refund for the propane left in our tank. Two months later and they are clueless as to how to refund us this amount. The last gal I spoke to said there was " a system error" and I asked her to define what she meant by "system error", of course, she had no clue. Each customer service person has a different story and honestly I think they are just making up excuses. I will never use them again.
     
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Bunch of Thieves
Posted by on
Rating: 1/51
MAINE -- I requested Amerigas close my account in Oct/2012, removed tank, and refund the cost of propane I paid for that was in the tank. Received a bill in Dec/2012 with a late charge and tank was not removed. Called and asked why and they said they would take care of it. Received another bill in Jan/2013 and Feb/2013 with more late charges. Each time called to complain and they said they would take care of it. Complaints fall on deaf ear and they are now promising to have the district manager call me... yeah right.

Bottom line - DO NOT DO BUSINESS WITH THESE PEOPLE!!!
     
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trmn8r on 2013-03-05:
I have been an Amerigas customer for 18 years. I have hated dealing with them overall, and billing issues is a large part of the reason.

Amerigas is notoriously bad in billing accurately. However, I have found that with persistence I can get issues resolved. My latest issue was just last year and it required three different representatives. I won't be surprised if I have trouble again this year.

My advice would be to keep calling them until this is resolved. Don't let it go, because their computer will keep sending bills and you don't want to end up in collections - especially when it isn't your fault. Good luck.
Roland on 2013-05-15:
I had the exact same problem as endinmaine. I had left numerous messages with the local office as well as the national office for over three months. No one ever answers the phone and hardly ever calls you back and when they do it is at odd hours. I finally got the tank removed but any refund was eaten up by "late fees for the tank retail".
There are options for propane suppliers. Do not use an Amerigas company
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No Gas
Posted by on
Rating: 2/51
RAVENNA, OHIO -- It is Sunday at 7am. I have awakened to a cold house. The thermostat says 63 and it is dropping rapidly since the outside temperature is 16. I am hoping that the small portable electric heater compensates for the heat loss, but come on, one small heater to heat the whole house? I called Amerigas in Ravenna Ohio on January 23rd to request a delivery of propane and was told that it would be a week to ten days before they could come out. I figured they would have things taken care of for me quickly and fill my propane tank since they already had my money because I am a prepay customer.

It is February 3rd and since the house is so cold, obviously, there is no propane. I have tried to contact them but since it is the weekend, of course, they are closed. I left them a message detailing my situation and hope they will call me tomorrow which, by the way, is day twelve and obviously out of their commitment of 7-10 days. We will see how attentive they are to a customer totally without the ability to use the furnace in the house due to their total lack of proper scheduling. Hopefully, by the time you read this I won't be paying for a plumber to come out to replace pipes that burst because a propane company doesn't service their customers properly.
     
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madconsumer on 2013-02-03:
when I heated with propane, I would request a fill when my tank was at 30%. this would be plenty for two or so weeks.
tnchuck100 on 2013-02-03:
By the numerous complaints about this unscrupulous company you should get rid of them and find a new provider.

Since you have run out completely they will probably make an addition charge for having your system analyzed for possible leakage.

They are one sorry outfit. Good luck.
trmn8r on 2013-02-03:
If you are on "will call", you are supposed to call when your tank is 10-15% minimum, to avoid this exact risk. Is it possible your gauge is broken/inaccurate? 10 days is a long wait, but if you called one day and said your are at 5% they would make it a point to get to you.

What % was the tank when you called, and what is the reading now?
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Amerigas-Avoid at all Costs
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TUCSON, ARIZONA -- We don't have natural gas out where we live, so we were using Amerigas. We have been with them maybe 15 years. Well I called to get 100 gallons of gas delivered and they quoted me $4.56 a gallon. I thought maybe I would call Ferre...llga...s to find out what they were charging. They had a special of $2,.45 a gallon, free delivery and free tank rental for a year.. I asked OK but what do your regular customers pay? They said that for the first year it would be $3'.10 a gallon if we needed more". I said great, but what are you currently charging your customers who have been with you and are not new customers.. She quoted me $3,.61 a gallon|. So I called Amerigas and told them what Ferrellgas was charging, they told me that they could charge me $3/.89 a gallon instead of $4.56. If they could do that than WHY are they quoting me $4.56. Anyway, I told them again what Ferrellgas was charging and they told me they couldn't go that low and was there anything else? I told them yes there was....come and pick up your tank!!! I then called Ferrellgas back and they are delivering the tank Thursday. I said all that to say this: IF YOU ARE CURRENTLY WITH AMERIGAS, GET RID OF THEM, THEY OVERCHARGE. CHECK IT OUT YOURSELF!!!
     
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trmn8r on 2011-11-11:
You have to be careful with Amerigas, or you can get taken to the cleaners. I buy only once a year, and pay a lower rate. If I were to need a second delivery in the winter, I would pay a lot more per gallon.

I've been tempted to switch companies, but so far I have been able to navigate around their highest prices. The main sticking point is I never bought my own tanks, which seems to be the best way to avoid usury rates, minimum delivery charges, etc.
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Poor Customer Service, Don't trust them
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DILLSBURG, PENNSYLVANIA -- My husband and I were looking to buy our own propane tank. We spoke to Carl at Amerigas and he had convinced us that purchasing a tank from them was the way to go. He said once they received our payment in the mail for the tank that within a week someone would be in contact with us to schedule the tank for delivery and installment. Needless to say a week went by and no one called us. We called them and Carl was not available. The woman who answered the phone said that it would be 4 to 6 weeks until they would have our tank. We were shocked but we decided that since we already sent payment we would wait. It's been five weeks and no one has called us. I have called several times and no one is ever available to speak with me. I have even told them I want my money back, but was told someone would contact me to do so and of course no phone call. I am starting to think I have been ripped off. I would never recommend this company to anyone.
     
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Scam artist and really poor service
Posted by on
I called for a delivery, they managed to get to my house in a week after I called again and again.
Then they billed me for 5.75 a gallon. I have called and was told it was a mistake, and it would be corrected. I did not get a call nor did they fix my bill. SO, I called again, and my bill is still not fixed.

I will use the rest of this tank and they can shove it.

By the way I called their sales department and dome to find out THEIR GOING RATE IS 2.75.
Which by the way is more than any other propane company.
I would like to file a complaint, if any one knows who I should be calling, please let me know. I am in Massachusetts.
     
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trmn8r on 2011-07-17:
The rate with Amerigas varies depending how much you use each year. There is also a summer discount that only lasts for a month or so. The gas was higher this year, by 40% or so, even with the discount.

I'd switch companies if you are unhappy with them. They have always been able to fix errors for me, which they make often.
madconsumer on 2011-07-17:
when I was told the price of propane last year, I refused to purchase. I changed everything over to electric. saved me no less than $1,000 last year.
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Amerigas Horrible Customer Service
Posted by on
985 SPARTANBURG HWY., HENDERSONVILLE, NORTH CAROLINA -- I am a customer that does not use a large amount of gas. The house I own had the tank that belongs to Amerigas already in place, so therefore I just continued to use this company. I have not had any complaints till this past Sept. 2010. I ran out of gas, and called for a delivery. Because of only asking for 150 gal. I was told I would have to pay double the price, plus delivery charge plus leakage check. I was charged $664.95 for 150 gal of gas, that took 10 days to deliver.(My sister paid half that for 300 gal from a different company.) I ask if I could make payments, and an agreement was made. Still I was charged late charges, which I called about, and all but 1 late fee was credited, and I really appreciated that. Well I received my rental bill today and was so very angry. Last year I paid $54.95 for my yearly rental of the tank. The bill today is $143.17,not including tax..etc.,for yearly rent. Almost triple the amount. This is outrageous, and I feel like I am being targeted because I don't use as much fuel as most. I will be looking for another company to buy a tank from, so I will no longer have to put up with being ripped off by this company. Frustrated, and angry
     
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tnchuck100 on 2011-04-04:
That is outrageous! I would find an alternative for the gas. Electric?

I had a similar situation with my local gas company. There was a 500 gallon tank already here when I bought the home. First year no problem. Second year a surprise tank rental of $40 appeared in my mailbox. I always fill the tank when I called for service. Always 350+ gallons. Well, I took the rental invoice to their office and gave them a choice: 1) Find a way to waive the rental fee permanently, or 2) Remove their tank as our business relationship was terminated.

I still have the tank and no annual rental fee.
trmn8r on 2011-04-04:
I have a dislike-hate relationship with Amerigas, going on 16 years now. I have a 200 gallon capacity, like you. If I do not use 60% of my capacity a year, I get charged a minimum usage fee, which is pretty steep. There is no "rent" fee.

I had heard some customers have a "rental" fee. What a ripoff - they are charging you very high rates for gas AND charging a rental fee. And a high fee at that.

I have always thought the best solution is to own your own tank, and pay the company of your choice to fill it.

One of the things I hate about Amerigas is they charge all these fees, and if you call and beg they credit most of them back. It is like they hope you just pay them.

trmn8r on 2011-04-04:
Chuck -> finding an alternative to gas may be a solution, or it may not be. Personally, I got gas so I could cook with it. I also added a gas dryer. Then I installed a gas furnace a few years later. So it would be a problem to abandon gas at this point.

Amerigas has a once-a-year program where you can buy gas at about half the price they usually charge. I figured out several years ago what size tank I needed to last one year, and have taken advantage of the once/year "sale" ever since. Otherwise it would be too expensive, and I would find another provider. It would have to be even more expensive to get me to change from gas.
old fart on 2011-04-04:
I don't envy anyone who has to use bottled gas...
trmn8r on 2011-04-04:
o-f -> It works for me, but I have figured out how to deal with this company. They can totally rip you off if you fall pray to their schemes. One of them is automatic delivery. They come out on their schedule, and you can end up paying ridiculous prices as a result. As I stated above, I have figured out how to buy only at a discounted price for at least the last 5-6 years. It is a game.

A gas burner is so much cleaner than an oil one. We used to have to have our oil burner serviced once a year. I have had my gas one for 11 years, and it hasn't been serviced once. And cooking is so much nicer. We don't have NG out her in the boondocks.
Fran at AmeriGas on 2011-04-05:
Hi, my name is Fran and I work for AmeriGas. I’m sorry to hear about your issues with billing and we would like to help you. Please send your account details to me at customerfirstfran@amerigas.com so we can promptly assist you. Thank you, Fran
trmn8r on 2011-04-05:
This customer service rep posted replies such as this on another website, in reply to complaints that were almost three years old, and to one complaintant who had followed up prior to the offer saying he was no longer a customer:
http://www.complaintsboard.com/complaints/price-gouge-harassed-to-leave-c55019.html#c866297
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