Every step of the way Ameriprise tried to screw me out of my total loss auto claim. They are a very unethical company, they low balled my offer, lied to me about how they came up with the offer, and lied about mailing out my check. After agreeing that the vehicles were incomparable, they tried to put them back into the comparable list. After the settlement is reached, they are hard to get a hold of. When they finally got around to reviewing my title, they tried to delay cutting a check by saying the mileage is not exact, so they could not pay me even though the vehicle was totaled. They are quick about picking up the lost vehicle, but slow to pay the owner for it. If a person, God help them, has to deal with them, I strongly suggest ONLY emailing them. They change their story a lot, so it's easier to catch them when it's in writing. I would also suggest looking up your state’s revised code, and send it to them. They try to get a person to agree to things that are not legal, such as saying they will ONLY pay for injuries after the person signs over all liability to them. They are a very shady company, and I am in the process of writing to the Ohio Department of Insurance about them.