FT LAUDERDALE, FLORIDA -- Doesnt matter how long you have been with American Express doesn't matter how much membership fee you have paid to them at present we paid $180.00 a year, they without permission goes to the credit bureau report and without checking with you they make their own decision in lowering your credit limit, they have the nerve of stating because you "have too much credit" what a nerve, if you're in business you have too much credit..is useless talking to them, they just don't care about anybody, they think they are number #..Capital one is a better card with no membership, high credit limit, some times some memberships..nice customer service, helpful, american express you sucks..You have no right on going to your card memeber [bureau report without permission especially for no reason, my account is not past due, has never being past due..Maybe someone in your office is stealing info..after all the credit bureau contains a lot of info..Add reply
It says on the site you can give to non-profits of your choice. As I see it you have five choices which is far from the multiple nonprofits of the past. When I chatted with Amex she suggested I give gift cars. Of course they are Amex cards which are 2x the amt. What has happened? Are only the big non profits the ones to gain in rewards charity giving? Very disappointing! Add reply
LAS VEGAS, NEVADA -- I was given a free pass to the American Express Centurion Lounge in Las Vegas. The man at the counter did not run my card and I was told I needed to pay $50. He also said I needed to pay $50 for him to answer a simple question.
I have been given an offer for my brother to attend the lounge for free because of the way I was treated. I am going to cancel my card and never attend that stupid lounge. Some employees at American Express treat their customers differently depending on a variety of factors I guess. I will not continue to give business to a company that discriminates.
Worst service, website. Representatives don't know anything about personal approach. Add reply
SALT LAKE, UTAH -- I opened a high yield savings account in March. I got a statement that they received my initial deposit. I didn't get any more statements so I decided to call and check on my balance. I was surprised my account had been closed. They said they thought it had been compromised. I asked why I wasn't notified, they tried to make excuses.
I asked for my balance and for them to send me my money back. They said it would take several days to figure it out. After waiting a week they called me back and left a message. I returned the call and left a message, After waiting all day, I called again. I was put on hold for a long time while they looked for my money. I told them to send the money overnight delivery. Finally think the check is in the mail. Very scary experience.
NEWARK, NEW JERSEY -- Dear Sirs, Twice in the last 2 weeks you have caused major damage to my daughter and son-in-law trying to buy a new home. First you had wrong info on "alleged late payments on account". After my son-in-law contacted you, you cleared it up after he asked for a Supervisor. Then just 2 days ago, you blocked the Home Mortgage company again from doing a credit refresh to check the same account, to finalize the "close" on the loan.
2 Replies - Latest reply on 07/12/2013Add reply
DUE TO THAT THE MORTGAGE % WENT UP FROM 3.4% TO 4.1% while waiting for you to grant access to the mortgage lending company. I will never do business with you and will be telling my friends to shun you as well.
I have applied for AMEX Blue Cash Preferred card in July 2012 through AMEX website. At that time AMEX was offering a promotion, first year annual fee waived($75)and $150 dollar points if you spent more than $1,000 in the first 3 months. This promotion was a strong contributor to my decision to apply for the new card. How surprised I was to find out after few months that apparently I did not check some box during the application process and for that reason I will not receive my bonus and I will be charged annual fee. After multiple phone calls with customer service I was simply told that I not eligible.
1 Replies - Latest reply on 12/27/2012Add reply
I wrote this to make as many people as possible aware how terrible practice AMEX is using to lure new customers, I feel very disappointed right now and I am seriously considering closing all my AMEX cards.
FYI- I have tried to post my comment on AMEX website but surprisingly the review site is under maintenance and will not be available until "early 2013". How convenient....
Please stay away from this company as they do not value their customers at all.
These people are the biggest joke I have ever seen. I called customer service and was on hold for 20 minutes to be told they could not help me, and that I needed to call a second number. I called this number for 3 days and was either put on hold for 3 hours or hung up on.
2 Replies - Latest reply on 12/19/2012Add reply
I HATE AMERICAN EXPRESS!!!
The worst customer service ever. Everytime you call in regards to any issues the reps seem to not pay attention to anything. Never resolve anything, but keep promising and later find out nothing was taken care off. Never in my life seen this kind of customer service(reps seem to have ADD ). 2 Replies - Latest reply on 08/30/2012Add reply