NEWARK, NEW JERSEY -- Dear Sirs, Twice in the last 2 weeks you have caused major damage to my daughter and son-in-law trying to buy a new home. First you had wrong info on "alleged late payments on account". After my son-in-law contacted you, you cleared it up after he asked for a Supervisor. Then just 2 days ago, you blocked the Home Mortgage company again from doing a credit refresh to check the same account, to finalize the "close" on the loan.
2 Replies - Latest reply on 07/12/2013Add reply
DUE TO THAT THE MORTGAGE % WENT UP FROM 3.4% TO 4.1% while waiting for you to grant access to the mortgage lending company. I will never do business with you and will be telling my friends to shun you as well.
I have applied for AMEX Blue Cash Preferred card in July 2012 through AMEX website. At that time AMEX was offering a promotion, first year annual fee waived($75)and $150 dollar points if you spent more than $1,000 in the first 3 months. This promotion was a strong contributor to my decision to apply for the new card. How surprised I was to find out after few months that apparently I did not check some box during the application process and for that reason I will not receive my bonus and I will be charged annual fee. After multiple phone calls with customer service I was simply told that I not eligible.
1 Replies - Latest reply on 12/27/2012Add reply
I wrote this to make as many people as possible aware how terrible practice AMEX is using to lure new customers, I feel very disappointed right now and I am seriously considering closing all my AMEX cards.
FYI- I have tried to post my comment on AMEX website but surprisingly the review site is under maintenance and will not be available until "early 2013". How convenient....
Please stay away from this company as they do not value their customers at all.
These people are the biggest joke I have ever seen. I called customer service and was on hold for 20 minutes to be told they could not help me, and that I needed to call a second number. I called this number for 3 days and was either put on hold for 3 hours or hung up on.
2 Replies - Latest reply on 12/19/2012Add reply
I HATE AMERICAN EXPRESS!!!
The worst customer service ever. Everytime you call in regards to any issues the reps seem to not pay attention to anything. Never resolve anything, but keep promising and later find out nothing was taken care off. Never in my life seen this kind of customer service(reps seem to have ADD ). 2 Replies - Latest reply on 08/30/2012Add reply
Improper lowering of line of credit
EVERYWHERE, ALABAMA -- I am requesting your assistance with a matter that has apparently developed from new credit regulations resulting from the 2008/2009 credit crisis.
American Express has unnecessarily and inappropriately ... read full review1 Replies - Latest reply on 04/10/2012
American Express SUCKS!
TEXAS -- I have been an American Express cardholder since 2009. Tonight, I went to pay my bill and I checked my statement. Late charges and finance charges were included for paying one day late for a total of ... read full review7 Replies - Latest reply on 02/17/2012
MIAMI, FLORIDA -- American express is sucks. Don't do any kind of business with them. As a company we ran a transaction for bail bonds. The card holder doesn't have any problem with us. American express would not release ... read full review5 Replies - Latest reply on 12/07/2011
1 Replies - Latest reply on 10/26/2011Add reply
my problem. For no good reason they are denying me a refund for $10,000. Everything is explained in detail in my blog at www.Americanexpressinjustice. com
I have ask AMEX simple request to send me letter mentioning that when(date) was my card issued, which was needed to resolve some conflict. Customer service and its call center staff was not able to fill-full request. they were blaming that it not in their power?? Why calling other MC, Discover and Visa, which I am holding has no issue one simple call.
4 Replies - Latest reply on 07/18/2011Add reply
To Cheque or not to Cheque?
Hubby and I are going on vacation to Montego Bay, Jamaica in a few months. We'll be staying at an all-inclusive resort and at present have no intention of leaving the property although we may change ... read full review27 Replies - Latest reply on 03/03/2011
Kudos to Gavin, A5O, for the excellent customer service. Add reply
Passing The Buck
SALT LAKE CITY, UTAH -- Hello,
Before I start this post you might want to read my previous review titled
"AMEX Knows How To Cover Their Asses - Travellers Checks"
If you read that review you can see I have encountered ... read full review7 Replies - Latest reply on 06/06/2009