MINNEAPOLIS, MINNESOTA -- Thought I had finally found a good insurance company. Man was I wrong. Hard to get rid of them after you do not renew. As I was going to renew my rates were jacked up way high (nothing changed except my car was one year older). Told the agent to cancel since the rates were too high and now I can't get them to stop billing me. Be WARNED - STAY AWAY. I never had an accident in my life but there billing practices I have never ever seen with any company. I can't understand how they can have a JD Power award - they flaunt it but my customer service experience is different.
ARLINGTON -- I've been a customer for several years. Had an accident on 12/18/07. Submitted all the information immediately to both insurance companies involved. I've been waiting close to a month for someone to inspect the vehicle.
The appraiser given to me from Amica did not show for two appointments and didn't call to tell me either. The person taking care of my claim was AWAY for weeks and didn't submit the paperwork to get my car appraised.
Just very very poor service. I'm still waiting...