MCKINNEY, TEXAS -- I've been with Amica for home insurance for 5 years. All went well as long as I paid premiums and did not have a claim. Things changed immediately into a nightmare after the roof of my home was damaged by a wind/hail storm! Submitted claim immediately and it took the "adjuster" an entire week before he showed up and perform the inspection. Received call with follow-up documentation pertaining to Amica's decision on my claim. Yes, damage to the roof occurred, but due to deductible higher than their estimate; no payment forthcoming from them. I can accept that, however, what followed is beyond belief!
The "adjuster" revealed in his inspection report that, aside from him identifying the roof damage, that the roof was improperly installed - i.e. poor workmanship. Was informed by Amica's sales department that, the roof is, therefore (poor workmanship), excluded from any coverage in the policy. Since Amica issued the policy without performing an inspection of the house (something I actually did when I paid for a home inspection before I purchased the house and no faulty workmanship was identified), I feel it is their fault for failing to do so, not mine! Bottom line.
I now hold Amica's home insurance policy that EXCLUDES the roof! Amica recommended to me to go after the builder instead. I am the second owner of a house that was built 15 years ago and why should the builder even become involved because Amica did not perform an inspection before they issued the policy? If there is a lawyer out there that is interested in taking on this case on a contingency basis, please contact me.
MINNEAPOLIS, MINNESOTA -- Thought I had finally found a good insurance company. Man was I wrong. Hard to get rid of them after you do not renew. As I was going to renew my rates were jacked up way high (nothing changed except my car was one year older). Told the agent to cancel since the rates were too high and now I can't get them to stop billing me.
Be WARNED - STAY AWAY. I never had an accident in my life but their billing practices I have never ever seen with any company. I can't understand how they can have a JD Power award - they flaunt it but my customer service experience is different.
ARLINGTON -- I've been a customer for several years. Had an accident on 12/18/07. Submitted all the information immediately to both insurance companies involved. I've been waiting close to a month for someone to inspect the vehicle. The appraiser given to me from Amica did not show for two appointments and didn't call to tell me either. The person taking care of my claim was AWAY for weeks and didn't submit the paperwork to get my car appraised. Just very very poor service. I'm still waiting...