Amtrak - Never again
In summary taking Amtrak was a terrible experience. Arrogant unfriendly personnel, dirty bathrooms, cold temperatures because A. C. is turned up too high, dirty windows, too uncomfortable to get any sleep, ... read full review5 Replies - Latest reply on 03/04/2013
Amtrak Texas Eagle Is A Joke!
Amtrak Texas eagle is a complete joke, train both ways were hours late, food was terrible, staff were typical government employees, lazy with attitude. Train smelled of chemical toilet, I spent more than ... read full review1 Replies - Latest reply on 08/01/2013
CHICAGO, ILLINOIS -- When returning from a trip out west, the train to pick us up in Minot, ND was late by 6 hours. This made us miss our connection in Chicago. We had to spend the night in Chicago and because the train we were to catch was full as far as roomettes were concerned, we had to take coach between Chicago and Washington, DC. They said there would be a $199 refund for the difference. We have been waiting for this refund since May 20th. When I call to investigate, I usually wait 30 to 45 minutes on hold till someone picks up. This puts me over my minutes and I pay extra. If they had not told me we would get a refund, I would not be persuing it.2 Replies - Latest reply on 11/28/2012Add reply
Great Shipping Alternative
Someone I know is relocating from the east coast to the NW. They told me about this service Amtrak offers called Amtrak Express Shipping.
As anyone knows who has ever had to move long distance, moving/shipping ... read full review22 Replies - Latest reply on 05/23/2013
WASHINGTON DC, DISTRICT OF COLUMBIA -- Sunday morning I needed to travel from dc to New York via Amtrak. I attempted to use two of their quick ticket kiosks but both gave me error messages and informed me my order had been canceled. I pulled ... read full review
My husband and I recently took a trip on Amtrack thinking it would be an enjoyable way to travel. We were wrong! The food not only expensive but it was rotten but so was there help. Very rude, when ... read full review5 Replies - Latest reply on 05/02/2010
Amtrak Stinks - Literally
I recently emailed Amtrak Customer Service the following complaint regarding my train travel experience:
"I'd like to share with you my recent experience traveling from NY to LA on Amtrak. When traveling ... read full review3 Replies - Latest reply on 01/15/2009
SAN FRANCISCO, CALIFORNIA -- Amtrak is an absolute disgrace. The fact that it continues to fuction with so many complaints is a slap in the face to those that take the time to report abuses and discrepencies of it's operation!
It ... read full review8 Replies - Latest reply on 05/16/2007
SAN DIEGO, CALIFORNIA -- We paid for 2 business class tickets from L. A. to San Diego Aug. 30 to Sept. Nothing but disappointment. On the trip out we did not receive lunch. Were told drinks only after 12. We arrived 12:30 and ... read full review3 Replies - Latest reply on 09/04/2013
Rocking Train and Tardy
CHICAGO, ILLINOIS -- Hi,
My name is Carmican. First let me say my first trip with Amtrak wasn't too bad, even though our bedroom on Southwest Chief was very cold. I had to put plastic over our vent.
Second we booked another ... read full review3 Replies - Latest reply on 01/16/2013
Bad, Terrible Service
COLUMBIA, SOUTH CAROLINA -- On May 31,2012, I had the train rider from hell. I boarded the train in Columbia, S. C. At 4:00am on Thursday morning. I usually get a sleeper but I got a coach, which I will never, ever do again. I am ... read full review3 Replies - Latest reply on 06/19/2012
Train Service Sucks!!
CENTRALIA, ILLINOIS -- I arrived at the train station in Centrailia, IL 3 hours before the train was scheduled to depart. The train ended up being almost an hour late with no way of knowing exactly when it would show up. Finally, ... read full review3 Replies - Latest reply on 04/28/2012
NEW YORK TO CINCINNATI TRAIN, KENTUCKY -- AmTrak passenger train Cardinal train 51 from New York to Cincinnati was dirty. Several sitings of roaches in Coach class, had to ride train for 18 hours worried about roaches. Bathrooms were also stinky and dirty, no toilet paper for awhile and urine on the floor. When conductor told about sitings of roaches, she replied "just stomp on them." Food service, sub-par, freezer froze up, so only one choice in seated/waited on dining, on other side of Cafe car, only few choices of food due to running low on choices, everything from microwave, poor planning when train was completely full. Poor customer services. Unless these problem are rectified, I will never ride the AmTrak train again.3 Replies - Latest reply on 01/02/2012Add reply
I recently had the experience of a very pleasurable round trip to Florida via the Auto Train. From the moment of arriving at the boarding stations to retrieving the car at Sanford & Lorton everything was near perfect. Even the food, dinner, was top notch. The entrees were fresh prepared, not reheated frozen meals.
5 Replies - Latest reply on 12/29/2008Add reply
That's a major improvement from my last excursion in 2006. On both legs the train arrived early; at Sanford 60 minutes and at Lorton 90 minutes.
Considering that I did reserve sleeper space last summer it was cheaper than flying and renting a car.