Amtrak - Never again
In summary taking Amtrak was a terrible experience. Arrogant unfriendly personnel, dirty bathrooms, cold temperatures because A. C. is turned up too high, dirty windows, too uncomfortable to get any sleep, ... read full review5 Replies - Latest reply on 03/04/2013
When requesting a refund for an Amtrak ticket that was not used, I was told that I would need to physically bring the ticket to an Amtrak office and have a refund issued by a ticket agent. Either that or send ticket to their Philadelphia office.
1 Replies - Latest reply on 05/17/2010Add reply
This is despite the fact that the ticket stated it was ONLY valid on the day of the ticket. Also despite the fact that the conductor scans the ticket on the train. In an age of computers and technology refunds are issued electronically. Amtrak needs to come into the 21st century and realize that when they cancel a ticket electronically that ticket will show up as cancelled when the conductor attempts to scan it in.
They insist the ticket has value. No. That was in the days when conductors PUNCHED tickets by hand. With electronic scanning, a cancelled ticket has NO value. Come on Amtrak. Bring your policies and customer service up to date.
My husband and I recently took a trip on Amtrack thinking it would be an enjoyable way to travel. We were wrong! The food not only expensive but it was rotten but so was there help. Very rude, when ... read full review5 Replies - Latest reply on 05/02/2010
Amtrak Texas Eagle Is A Joke!
Amtrak Texas eagle is a complete joke, train both ways were hours late, food was terrible, staff were typical government employees, lazy with attitude. Train smelled of chemical toilet, I spent more than ... read full review1 Replies - Latest reply on 08/01/2013
I thought it would be exciting to have my first Amtrak ride from LA to Dallas on February 7th, 2010. What a bad experience from the moment I boarded the train!!! The car hadn't been cleaned. Some of the passengers chose to smoke in the restrooms. The porters claimed they couldn't enforce the no-smoking policy unless they actually "saw" the persons. We spent 9 hours on a layover in San Antonio when I'd paid extra for an online advertised "shorter trip". The body odor from no ventilation becaime unbearable. The restrooms were not serviced, which made a 48 hour journey EXTREMELY uncomfortable. I must say the food in the dining car was quite delicious, prepared from high-quality, fresh ingredients.
2 Replies - Latest reply on 02/16/2010Add reply
My first and LAST Amtrak experience - their customer relations refused to offer any type of refund. Never again!!!
I paid for a trip for my parents to come visit me in California. Although, the actual trip was good, it was not the trip that they had problems with. When I went to the LA Station to see them off, I immediately ... read full review4 Replies - Latest reply on 02/19/2010
Amtrak Stinks - Literally
I recently emailed Amtrak Customer Service the following complaint regarding my train travel experience:
"I'd like to share with you my recent experience traveling from NY to LA on Amtrak. When traveling ... read full review3 Replies - Latest reply on 01/15/2009
I recently had the experience of a very pleasurable round trip to Florida via the Auto Train. From the moment of arriving at the boarding stations to retrieving the car at Sanford & Lorton everything was near perfect. Even the food, dinner, was top notch. The entrees were fresh prepared, not reheated frozen meals.
5 Replies - Latest reply on 12/29/2008Add reply
That's a major improvement from my last excursion in 2006. On both legs the train arrived early; at Sanford 60 minutes and at Lorton 90 minutes.
Considering that I did reserve sleeper space last summer it was cheaper than flying and renting a car.
FREDERICKSBURG, VIRGINIA -- On Nov. 28, 2008 my wife and I had the worst rail trip of our long lives.
We traveled from Fredericksburg, VA to New York City on Train #80, The Carolinian. What a nightmare.
The Fredericksburg ... read full review3 Replies - Latest reply on 11/29/2008
Amtrak is now offering deep discount fares for weekend trains along the Washington-New York-Boston corridor. For example a one-way ticket from Washington to NY is $49. The regular fare is $70. This applies to Regional and Keystone service only. There are some restrictions such as the tickets are non-refundable.
7 Replies - Latest reply on 12/10/2007Add reply
Go to AMTRAK.COM and click on Hot Deals for the details.
Recent letters to Amtrak
19 June 2007
Dear Amtrak Customer Service,
I am currently a graduate student at U. C. Berkeley and regularly use your Capitol Corridor service from Davis to Richmond. I generally depart on the ... read full review5 Replies - Latest reply on 06/29/2012
My family and I have had HORRIBLE experiences with Amtrak recently and will probably never travel with them again. If you are not afraid to fly, I strongly recommend that you save yourself some grief -- travel by airplane.
2 Replies - Latest reply on 08/19/2007Add reply
Prices are comparable if you are planning to go First Class (sleeper car).
SAN FRANCISCO, CALIFORNIA -- Amtrak is an absolute disgrace. The fact that it continues to fuction with so many complaints is a slap in the face to those that take the time to report abuses and discrepencies of it's operation!
It ... read full review8 Replies - Latest reply on 05/16/2007
I rode with Amtrak today from Toledo, Ohio to Chicago, and then to Milwaukee. All in all, I would rate Amtrak a C for the experience. When I boarded the train at 5:10 AM, I was expecting someone to say ... read full review6 Replies - Latest reply on 10/18/2006
I TRAVELED ON THE NORTHEAST CORRIDOR ON A BUSY
2 Replies - Latest reply on 04/17/2006Add reply
SATURDAY. THE TRAIN WAS A LOCAL AND DESPITE THE
INFLUX OF PEOPLE AND NUMBER OF STOPS THE TRAIN WAS ON TIME, THE CONDUCTORS AND SERVICE PEOPLE WERE COURTEOUS, THE FURNISHINGS AND LAVATORIES WERE CLEAN, AND THE FOOD SERVICE JUST FINE.
THE RIDE WAS COMFORTABLE.