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44 Reviews & Complaints

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Never again...
Posted by Harmony10100 on 08/13/2013
POUGHKEEPSIE, NEW YORK -- My first Amtrak experience, I was really excited! Looking forward to the scenic views, lounge car, being able to relax instead of taking a "white knuckle" driver to my destination. It would have taken me 4 hours if I drove myself. This ride ended up taking 8 hours. I was unable to find a seat right away, not because it was full of people but every row had 1 person that used up 2 seats. Finally I found the lounge car and was able to relax, window view, free internet that didn't work at all. So lounge car shut down, had to find another seat. Finally after many stops I was able to find a window seat. Bathrooms were disgusting, pee all over floor possible sink. pissed soaked towels in overflowing garbage, toilets that didn't flush! Remember I was stuck here for 8 hours. I did mention to the employees in the cafe and they said that they would lock the door, never happened. I was truly excited about my trip and was looking forward to taking more, not now, never again!

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Posted by JoeKay on 2013-08-15:
Just imagine your government run healthcare run just the way you described your Amtrak experience. I predict that the imagery you presented is a pretty accurate picture of what to expect. Pathetic.
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Terrible Experience That Exceeded All Expectations
Posted by Kalman.zilberman on 07/23/2013
LANGHORNE, PENNSYLVANIA -- I and my wife never used Amtrak for long distance travel before and decided to check it out. We took a trip from Tampa, FL, to Trenton, NJ, in April 2013.

The experience proved to be horrifying. Following is a summary of problems and issues during this trip:
o One of the tickets was a for a handicapped person. We were promised special seats for handicapped – instead, we got regular seats but close to toilets, there were no special handicapped seats available on the train
o The seats on the train were very uncomfortable and not very well fit for a 25 hour trip even for a healthy person
o Anti-sanitary conditions almost everywhere on the train. Dirty toilet paper from the restroom lay on the floor of the train car – it got stock to people’s feet and they carried it around - the train personnel did not care and did not clean up
o The toilets were in extremely anti-sanitary condition since we boarded the train and to the end of the trip. Half-way down there was no more water in the toilet tanks for flushing. A lot of the bathrooms were out of order. The smell in and from the bathrooms was intolerable from the beginning to the end of the trip. Nevertheless, the lines to the restrooms were often long because of not too many functioning restrooms available on the train
o When we asked about cleaning the toilets more frequently – our request was met with extreme rudeness from one of the train conductors. This followed up with harassment from the conductor
o Washing hands in the restrooms was an extreme challenge. Forget about brushing your teeth
o Our waiter in the restaurant was very nice but his helper was extremely rude
o Amtrak website promises Wi-Fi and two story train cars – this happened to be a complete lie
o The train ran 1-1.5 hours behind schedule most of the way from Florida to New Jersey arriving to our destination in Trenton, NJ, 50 minutes late
o The trip proved to be disastrous, we are planning not to use Amtrak anymore for our future trips
o We contacted Customer Relations who were not very polite or receptive to our complaint. Nevertheless, they finally issued a $150.00 travel certificate good for one year for travel by Amtrak. The certificate is in my and my wife's name. To cash it in we will have to travel with a handicapped person to the nearest Amtrak station (about half an hour away) - both of us would need to be present - we were informed by Customer Relations

Such a service from a transportation company is fully unacceptable. We used train services in Europe very extensively - we loved it. Amtrak sucks!
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Posted by jonthethird on 2013-07-25:
As a frequent AMTRAK passenger, I can verify some of the complaints: especially the inability to service the cars except between runs. It should take no more then 15 min to clean the bathrooms, dump the holding tanks, and restock them. But, they fail to do so.
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Deplorable Condition of Station
Posted by Doryhowell on 04/02/2013
This station in Winter Haven is heavily used. The restrooms are disgusting, small, and inconvenient to use. The station itself is from the dark ages of railroad service, dirty, small and ugly. It does not foster a feeling of wanting to use the train again. A smaller city, Sebring has a lovely station, Amtrak should be ashamed of this one.
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Posted by Obsfucation on 2013-04-02:
I read an article in our local paper about a train station in a neighboring town being sold. I was really suprised that Amtrak would sell a station, but it turns out they didn't own it, the town did. Possibly this is the case there. i.e. Amtrak doesn't own it and cannot control it.
Posted by jonthethird on 2013-04-03:
AMTRAK rarely, if ever, owns the stations. They are owned by the city, town, or other organization from whom they rent.
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Rocking Train and Tardy
Posted by Ebailey246 on 01/15/2013
My name is Carmican. First let me say my first trip with Amtrak wasn't too bad, even though our bedroom on Southwest Chief was very cold. I had to put plastic over our vent.

Second we booked another trip from Chicago to Seattle a few years later on the Empire builder hoping to see Glacier Nat. Park. According to the schedule we were suppose to have arrived there on the
way to Seattle at approx. 6:30pm in evening, which would have been perfect so you could see sunset. Never happened, we arrived there around midnight pitch black outside. I was peeping through the window hoping to see a snow ball anything.

We booked a roundtrip, and we were suppose to arrive there on
the way back at approx. 7:00 AM never happened, because they cancelled the trip back because of flooding in Montana and South Dakota. I was totally steaming because the only reason we booked trip was basically to see Glacier park. Amtrak refunded return trip fares. So we had to fly back or take coach back on another train which would take 3 days.

I love Amtrak so please get it right or leave it alone......I haven't given up on you yet.

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Posted by trmn8r on 2013-01-15:
There appears to be a good explanation for why the return trip did not go as scheduled (flooding), but what was the explanation for why the train arrived 5-1/2 hours late going westbound? That is critical to understanding if what happened was within Amtrak's control or not.

You mentioned "rocking" in the subject line. Did the train rock back and forth? For the entire trip?
Posted by BigAl on 2013-01-15:
My suggestion is if want to see the sunset at Glacier Nat Park, go to GNP. If it was raining at GNP when you passed by would that also have been the trains fault? There have to be other qualifying events to occur in order for you to see any sunset. Time is only one.
Posted by jonthethird on 2013-01-16:
Unfortunatly, Amtrak is at the mercy of the railroads whose lines they operate over. BNSF or UP can call for a slow order over parts of the route in order to work on the track. Or a freight may be ahead of the Amtrak, slowing it down.

Having taken the Empire Builder in the past, I have found it to be a great way to travel
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Lost Ticket
Posted by Westdahlster on 09/24/2012
PORTLAND, OREGON, ILLINOIS -- On or about November 3, 2011, I purchased an Amtrak ticket to travel from Portland, Oregon to Staples, Minnesota. since I bought a roomette, the ticket cost just over $600. A couple of days later, I discovered that the ticket wasn't in my purse, where I usually keep it. I called the company, gave them my confirmation number, then the agent hung up on me! I am on disability SSI so this ticket cost me a whole month's pay. What do I do? I cannot lose this amount of money, but I am willing to receive another ticket instead of the money returned. Thank you for your time and consideration.
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Posted by Ben There on 2012-09-24:
It looks like Amtrak will give you a voucher to use towards future travel if you fill out the lost ticket form, but you won't get the voucher for at least 5 months. If your travel is not time sensitive this may be the way to go... if not, you can also buy a new ticket and get a refund for the old ticket but that also takes a long time.

Posted by madconsumer on 2012-09-24:
at the time of travel, you could have received a replacement ticket from any ticket agent with proper identification.
Posted by Tezrien on 2012-09-25:
My question for you is why have you waited almost 11 months to ask about this?
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No Refund and Left on the Street in Downtown Atlanta
Posted by Sharonvan on 09/07/2012
ATLANTA, GEORGIA -- The leg of our son's trip from Atlanta to Greenville was "cancelled" and he was told to get off the train. This is at 9:30 at night. No buses were available, so they suggested he call a cab (for a three hour trip!). The Amtrak office then shut down and left our son and his luggage standing on the sidewalk in dangerous downtown Atlanta. He had to call someone to drive hours to pick him up. Ridiculous. We have called, emailed, and waited for hours on hold - finally we received a phone call (6 weeks later) to tell us no refund will be given, and the customer service representative would not listen to our situation and actually hung up on us. Some customer service!
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Posted by trmn8r on 2012-09-07:
More details would be very helpful. Why was the Atlanta to Greenville leg of the trip cancelled? What date did this happen?

Based on the reason for the cancellation, what was your situation and what refund did you request (rail, other)? How does this square with Amtrak's policy?
Posted by madconsumer on 2012-09-07:
amtrak will cancel rail travel for weather events, and track flooding. if this was 6 weeks or more past, the east coast had some pretty bad rains and flooding about then.
Posted by leet60 on 2012-09-07:
Amtrak's policy, if the trip is not available, is to refund the portion of the trip which was not provided. It is difficult to determine what happened as there are few details regarding why the portion of the trip was cancelled.
Posted by melissa253 on 2012-09-07:
How old is your son?
Posted by jonthethird on 2012-09-08:
My experience, when AMTRAK had to cancel a portion of my trip, they put me on a bus to bridge the gap
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Filthy and tiny sleeping cars
Posted by Tinat4 on 09/04/2012
Filthy and tiny. NO help w/customer sevice !!!!!!!!!!!!!!!
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Posted by madconsumer on 2012-09-04:
i have always had 100% satisfaction with amtrak sleeping cars. unless one get a 'family' room, the option are pretty 'slim'.
Posted by jonthethird on 2012-09-04:
The roomete sizes are clearly shown on the website. The smaller one is good for a single, though two can sleep in it if need be. I spend most of my waking hours in the lounge car, enjoying the view and the people.
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Waiting for a refund-case number 2577730
Posted by Patcat152 on 07/26/2012
CHICAGO, ILLINOIS -- When returning from a trip out west, the train to pick us up in Minot, ND was late by 6 hours. This made us miss our connection in Chicago. We had to spend the night in Chicago and because the train we were to catch was full as far as roomettes were concerned, we had to take coach between Chicago and Washington, DC. They said there would be a $199 refund for the difference. We have been waiting for this refund since May 20th. When I call to investigate, I usually wait 30 to 45 minutes on hold till someone picks up. This puts me over my minutes and I pay extra. If they had not told me we would get a refund, I would not be persuing it.

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Posted by madconsumer on 2012-07-26:
hopefully the refund will come very soon. although i have not required any refunds, my amtrak experiences have been very positive.

Posted by brokeinmn on 2012-11-28:
I have now been waiting 5 weeks - almost as long as the hold times I endure every time I call.
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Bad Bad Service / He** Of A Bad Experience!!
Posted by Fern12glovere on 07/13/2012
CHICAGO, ILLINOIS -- I would like to state that due 2 employees of amtrax railway service I was able to ride FREE. That's what I said FREE. I went on line to purchase a ticket to leave from Popular Bluff Missouri to Mivchigan-- mind you there is no station attendance to talk to nor receive a ticket from. The original train never made it on time mind u- 8 hrs late the train.

I board the train when it does finally arrive with luggage and a reservation number that I was given when I purchased my ticket on line. movin on down the tracks, long ride, conductor comes alone asking for tickets-tickets please he says. Never do they ask me, so I figure once I get to Chicago for a lay over and transfer to another train, everything would be taken care of then at the ststion. NOT!!!

I get there at 1 A.M. in the morning and it's time to close the station down and there's no record of me ever riding the train--so they say. I was basically was being called a lie. there's no way that just happened they told me. even with witnesses to confirm te train ride, they still say it never happened. To make a long story short I was ut out of the station after I finally got my luggage that was sat and left out by the train tracks. THANK GOD, my medicine was in my shoe bag with my name on my prescription bottle and that when my name was being announced over the loud speaker.

Here I am-- alone with heavy luggage down town Chicago, sitting in a 24 hour McDonald's, waiting for 5 A.M. so the station opens back up. THE so called women that worked that nght at the station were complete WITCHES. excuse my tongue. The one police officer on duty was more than nice- he was HUMAN. my my my//// if tat's the way business is being handled-- AMTRAX-- you people are losing an awful lot of money. I am just one person- what about all the others?? BAD BAD SRVICE--BAD BAD BUSINESS
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Posted by madconsumer on 2012-07-13:
i have always enjoyed my amtrak rail service.
Posted by trmn8r on 2012-07-13:
I don't believe I understand your complaint. It sounds like maybe you didn't acually have a ticket, and it wasn't discovered until partway through the trip and they put you off the train at that point.

If that is what happened, you do need to have evidence of your ticket purchase.
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Bad, Terrible Service
Posted by Longviewwebster on 06/18/2012
COLUMBIA, SOUTH CAROLINA -- On May 31,2012, I had the train rider from hell. I boarded the train in Columbia, S. C. At 4:00am on Thursday morning. I usually get a sleeper but I got a coach, which I will never, ever do again. I am 62 yrs old, a senior citizen disabled. No one helped me with my luggage. My seat was moved 3 times. I was fixing to buy a sleeper coach when I got to Virginia, but since my ATM card didn't have the bank logo just the name, they would not except it. I had closed out my old account and open up a new one, that's the reason it did not have the logo sign.

I was freezing, no blanket just a pillow. I was miserable all the way home. I was so glad to get off that train, until I had tears in my eyes. When I did get to my house, I wasn't able to move, or get out of the bed, that ride was so uncomftable! I don't believe I will ever ride a train again. Then when I arrived in Newark, my luggage was not there, I had to send my niece and nephew back to get it the next day. The service on the train was horrible, except this one spanish lady. I did not get her name. I feel I should be reinbursed my money. I am not happy with Amtrak right about now! My name is Olivia Webster.
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Posted by TLSmith on 2012-06-19:
My dh sometimes will use the term "fixing to" just to drive me crazy. He is from Seattle and we live in Denver, so he is not a hillbilly by any stretch of the imagination.
Posted by Comfortably_Numb on 2012-06-19:
one perk, if you will, of taking amtrak is tickets are cheap. cheap equals no frills. one would think the attendants would at least have enough courtesy to asisst the disabled though.

what is a dh?
Posted by TLSmith on 2012-06-19:
dh is short for 'dear husband'
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