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1.6 out of 5, based on 17 ratings and
46 reviews & complaints.

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No Refund and Left on the Street in Downtown Atlanta
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- The leg of our son's trip from Atlanta to Greenville was "cancelled" and he was told to get off the train. This is at 9:30 at night. No buses were available, so they suggested he call a cab (for a three hour trip!). The Amtrak office then shut down and left our son and his luggage standing on the sidewalk in dangerous downtown Atlanta. He had to call someone to drive hours to pick him up. Ridiculous. We have called, emailed, and waited for hours on hold - finally we received a phone call (6 weeks later) to tell us no refund will be given, and the customer service representative would not listen to our situation and actually hung up on us. Some customer service!
     
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trmn8r on 2012-09-07:
More details would be very helpful. Why was the Atlanta to Greenville leg of the trip cancelled? What date did this happen?

Based on the reason for the cancellation, what was your situation and what refund did you request (rail, other)? How does this square with Amtrak's policy?
madconsumer on 2012-09-07:
Amtrak will cancel rail travel for weather events, and track flooding. if this was 6 weeks or more past, the east coast had some pretty bad rains and flooding about then.
leet60 on 2012-09-07:
Amtrak's policy, if the trip is not available, is to refund the portion of the trip which was not provided. It is difficult to determine what happened as there are few details regarding why the portion of the trip was cancelled.
melissa253 on 2012-09-07:
How old is your son?
jonthethird on 2012-09-08:
My experience, when AMTRAK had to cancel a portion of my trip, they put me on a bus to bridge the gap
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Waiting for a refund-case number 2577730
Posted by on
Rating: 2/51
CHICAGO, ILLINOIS -- When returning from a trip out west, the train to pick us up in Minot, ND was late by 6 hours. This made us miss our connection in Chicago. We had to spend the night in Chicago and because the train we were to catch was full as far as roomettes were concerned, we had to take coach between Chicago and Washington, DC. They said there would be a $199 refund for the difference. We have been waiting for this refund since May 20th. When I call to investigate, I usually wait 30 to 45 minutes on hold till someone picks up. This puts me over my minutes and I pay extra. If they had not told me we would get a refund, I would not be pursuing it.
     
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madconsumer on 2012-07-26:
hopefully the refund will come very soon. although I have not required any refunds, my Amtrak experiences have been very positive.

brokeinmn on 2012-11-28:
I have now been waiting 5 weeks - almost as long as the hold times I endure every time I call.
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Bad, Terrible Service
Posted by on
Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- On May 31,2012, I had the train rider from hell. I boarded the train in Columbia, S. C. At 4:00am on Thursday morning. I usually get a sleeper but I got a coach, which I will never, ever do again. I am 62 yrs old, a senior citizen disabled. No one helped me with my luggage. My seat was moved 3 times. I was fixing to buy a sleeper coach when I got to Virginia, but since my ATM card didn't have the bank logo just the name, they would not except it. I had closed out my old account and open up a new one, that's the reason it did not have the logo sign.

I was freezing, no blanket just a pillow. I was miserable all the way home. I was so glad to get off that train, until I had tears in my eyes. When I did get to my house, I wasn't able to move, or get out of the bed, that ride was so uncomftable! I don't believe I will ever ride a train again. Then when I arrived in Newark, my luggage was not there, I had to send my niece and nephew back to get it the next day. The service on the train was horrible, except this one Spanish lady. I did not get her name. I feel I should be reinbursed my money. I am not happy with Amtrak right about now! My name is Olivia Webster.
     
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TLSmith on 2012-06-19:
My dh sometimes will use the term "fixing to" just to drive me crazy. He is from Seattle and we live in Denver, so he is not a hillbilly by any stretch of the imagination.
Comfortably_Numb on 2012-06-19:
one perk, if you will, of taking Amtrak is tickets are cheap. cheap equals no frills. one would think the attendants would at least have enough courtesy to asisst the disabled though.

what is a dh?
TLSmith on 2012-06-19:
dh is short for 'dear husband'
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Overcharges
Posted by on
WASHINGTON DC, DISTRICT OF COLUMBIA -- Sunday morning I needed to travel from dc to New York via Amtrak. I attempted to use two of their quick ticket kiosks but both gave me error messages and informed me my order had been canceled. I pulled my credit card out and was told by a station worker to go to the Amtrak ticket counter. I go up to the counter and the woman processes my credit card and gives me my ticket. I travel from dc to ny and Monday night when looking at my bank statement online-Amtrak charged me twice for 136 dollar tickets. I called them up and the woman on the phone was extremely rude and insisted I made two transactions. After keeping me on hold for 20 minutes she comes back on the phone and tells me one of the kiosks charged me and tickets were never claimed. I told her that couldn't be because both informed the orders were canceled. She then tried to lecture me telling me that I should be careful with how I use my credit card and well was just using a really crummy form of customer service. Her attitude sucked and she could've been a little nicer. I told her I did the right thing by informing someone and maybe they should inspect their faulty equipment that lies to you and tells you an error has occurred and the order has been canceled when in fact it is charging your credit card. She is issuing me the refund and I will be waiting for it within the next 5-6 days but this goes to show you you cannot trust any sort of machine or merchant with your credit card. Their kiosks in union station are faulty and I do not recommend using them!
     
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Trying To Get Breakfast For My Husband, Who Is Wheelchair Bound, And Myself
Posted by on
01/04/2010 on train #4 the South West Chief, approx 8:25am, I asked the sleeping car attendant, did I need a slip or any thing to take to the dinning car to get breakfast, she said no, just go in, the servers would give me a slip, just sign my name and room number. I went into the dinning area, I sat there at least 15min, before any came to get my order.

When the server came, I asked for a cup of coffee, and told him I would like to place my order, he told me I was going to have to wait a while, because I should have had the sleeping car attendant sign papers for me to get our food, others peoples was coming in from the sleeping cars, and not once did he tell them, they should have had the attendant sign any papers. I kept waiting at least 30min, he still didn't wait on me, he served 6 peoples that came in after me, by now I was getting really upset. he finally did bring my coffee, still hadn't taken my order.

I asked him if he were going to take my order, he told me, You are going to have to wait, I have got to get your slips signed by the room attendant, I told him You haven't told any body else You had to get the sleeping car attendant to sign the slips before You serve them, I threw the coffee and the cup on the floor, and I asked them were they prejudice, I said is it because I am black, You won't serve me.

Then the other server came running up there and said I will take care of You right away, by that time I was so upset, my language, was anything but appropriate, the server escorted me out of the dinning area, I went back to my room, the attendant said why did it take You so long, I told her what happen, she said, I don't sign the slips before You go down, they give You the slip in the dinning area. You sign it, and put your room number on it, then they give the slips to me and I signs them, she said I will go down and get you and your husbands food from now on. The train was coming from Los Angeles final stop Chicago IL
Resolution Update 01/10/2010:
From reading the comments,I have learned, I went about handling the situation the wrong way.
     
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Anonymous on 2010-01-09:
Of course it was because you were black and you didn't signs the slips.
Anonymous on 2010-01-09:
Let's say it was the discrimination you claim. Does that give you the right to throw hot coffee and a cup, possibly injuring someone? Does it give you the right to offend a car full of travelers with your language.

Most likely, some odd mix up, not discrimination. Regardless, there is no excuse for the way you handled the situation. NONE.
Anonymous on 2010-01-09:
"I threw the coffee and the cup on the floor," Get the hook. Next!
madconsumer on 2010-01-09:
last time I traveled on Amtrak, in the dinning room there were all races getting served.
Anonymous on 2010-01-09:
woah I'm staying out of this one!
oldisgood on 2010-01-09:
I was with you until you dropped the "race" card.Why is it always the race?????
Anonymous on 2010-01-09:
The Amtrak people have a process they have to follow in order to do what they do. You want to be treated well? Stop expecting to be treated like the rules don't apply to you. Your race had nothing to do with what happened. YOU had everything to do with what happened, because throwing a tantrum like an ill behaved four year old is the solution to a problem, right?
merope on 2010-01-09:
"It is because I am black"--race again: Ad infinitum, ad nauseum.
Anonymous on 2010-01-09:
Sounds like the other people who were coming up, already had what needed to be done, done. Acting like a child and throwing a tantrum wasn't needed.
PepperElf on 2010-01-09:
though if they were racist
I'm sure throwing stuff around
won't do much to chance their perceptions
Mrs. V on 2010-01-09:
OK. Next time something like this happends, try 'using your work and indoor voice' maybe?

If you were waiting that long and thought that something was wrong, all you had to do was ask for a supervisor.

Skye on 2010-01-09:
Well that sure showed them! Throwing coffee and the cup to the floor.

All you needed to do, was follow the procedure they told you, instead you acted like child and had a tantrum.

Please stop with the race card. I can't get away with that, anytime I feel something doesn't go my way, by saying I'm Polish and pale.
PepperElf on 2010-01-09:
and now she sent me a PM claiming that throwing the cup somehow prevented her from going to jail or some such thing.

I don't really remember it much... I usually delete IMs when they're from a letter-writer who's trying to take the complaint into IMs.
Anonymous on 2010-01-09:
If the OP had acted this way on a plane she would have been arrested when it landed. End of story.
Anonymous on 2010-01-09:
True that, Sup.
Anonymous on 2010-01-10:
Nursey, stop sending me IM's. Keep it on the review. And no, I would not react in the manner you did if people coming in after me were being served. See, I learned manners and common sense back in elementary school.
Anonymous on 2010-01-10:
Had the OP gone to the DINING area instead of the DINNING area none of this would have happened. *wink-wink*
".....because you were Black?" No.
You are on a @##$$%& TRAIN and obviously lacking in people skills as well.
Throwing coffee and cursing at the help because you can't get your overcooked eggs and ham on demand?
You are an embarrassment to MY people. (NH)
*Brenda* on 2010-01-10:
the OP should be arrested for disturbing the peace
Anonymous on 2010-01-10:
Do you mean "should have been arrested?"
MRM on 2010-01-10:
... but you cannot take the hood out of a person.
Anonymous on 2010-01-10:
Let's just all go to Disneyland and have a gay old time!
Anonymous on 2010-01-10:
I got to agree with Supes, where is the love?!
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Trying to Book a Trip a Nightmare
Posted by on
Rating: 2/51
I tried to book a trip online five times. I kept getting a decline for unknown reasons. So ,I called customer service. Their automated Julie system is incredibly unpleasant. Once you get to a real person, 50% of the time they will hang up on you rather than actually have some knowledgeable solutions or customer service skills. I have spent hours and hours on this, and I still do not have a ticket. I need customer service who does not talk down to me or hang up when I just need solutions.
     
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It's Not Florida, but the Sun's in My Face
Posted by on
Rating: 3/51
BALTIMORE, MARYLAND -- This seems like such a petty complaint after reading another reviewers remarks.

I recently boarded a train in Baltimore and was so annoyed to find there was no way to block the southern exposure effect coming through my window. My suggestion--either install window shades on this particular route or discount the sunny seats.

Some people suffer from disorders that are worsened by too much light.
     
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FoDaddy19 on 2013-12-27:
Was it possible to simply move to another unoccupied seat?
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Deplorable Condition of Station
Posted by on
Rating: 3/51
WINTER HAVEN, FLORIDA -- This station in Winter Haven is heavily used. The restrooms are disgusting, small, and inconvenient to use. The station itself is from the dark ages of railroad service, dirty, small and ugly. It does not foster a feeling of wanting to use the train again. A smaller city, Sebring has a lovely station, Amtrak should be ashamed of this one.
     
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Obsfucation on 2013-04-02:
I read an article in our local paper about a train station in a neighboring town being sold. I was really surprised that Amtrak would sell a station, but it turns out they didn't own it, the town did. Possibly this is the case there. I.e. Amtrak doesn't own it and cannot control it.
jonthethird on 2013-04-03:
AMTRAK rarely, if ever, owns the stations. They are owned by the city, town, or other organization from whom they rent.
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Filthy and tiny sleeping cars
Posted by on
Rating: 1/51
PHILA, PENNSYLVANIA -- Filthy and tiny. NO help w/customer service !!!!!!!!!!!!!!!
     
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madconsumer on 2012-09-04:
I have always had 100% satisfaction with Amtrak sleeping cars. unless one get a 'family' room, the option are pretty 'slim'.
jonthethird on 2012-09-04:
The roomete sizes are clearly shown on the website. The smaller one is good for a single, though two can sleep in it if need be. I spend most of my waking hours in the lounge car, enjoying the view and the people.
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Check in times for baggage are not clear in ATL
Posted by on
ATLANTA, GEORGIA -- I traveled from Atlanta to North Carolina on the Crescent, and as I was traveling with my 2 kids I planned to check a suitcase and a car seat. Amtrak's website says to arrive at least 30 minutes prior to departure, I arrived an hour ahead. Just my luck bag check was closed for that train, so my stuff would depart 1 day after we did.

If you're checking bags in ATL get there extra early. I still have no idea when you are supposed to arrive if you plan to check bags.
     
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trmn8r on 2011-09-17:
There was nobody (ticket office, wherever you surrendered your bag, conductors) to ask what the story was? I would have been livid.

I am guessing that baggage check on Amtrak trains may involve X-rays these days, causing a longer lead time (perhaps). But there should be a clear policy!
madconsumer on 2011-09-17:
I recently traveled across New York state via Amtrak. as I discovered, each ticket bag check in is different. I found it very helpful to contact Amtrak and inquire about each location I needed. passengers are also allowed to take items on the train and store them in the 'on-board' bag area.
doximom1 on 2011-09-17:
trmn8r - A clear policy would be very helpful. I could have asked the guy at the ticket desk about what the deal was, but at that point it didn't seem like there was any point. I either boarded then without my bags or the next day with them.

doximom1 on 2011-09-17:
madconsumer - Now I know to call first and get the specifics. But with the two kids (both under 4), there was no way for me to carry the suitcase, car seat, diaper bag, etc. to the train. ATL has a very long staircase to descend down to the platform. I suppose we could have had hubby sneak past the "Passengers Only" point and help me...but these days I just don't want to try any sneaky stuff near public transportation!
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