PORTLAND, OREGON -- We purchased an Andersen Storm Door 4000 Series and have had nothing but problems. First the door locked us inside the house without the door itself being locked (fire hazard). After getting the door unlocked by calling Andersen (they told us that this happens sometimes), months later, the screws at the bottom of the door that hold the bracket and cylinder casing to the door fell out. We have replaced the screws each time with larger screws because the door is made of aluminum. The holes keep getting bigger and bigger with each new screw adjust/replacement.
We called Andersen and requested to use the Life Time Warranty. They told us to just drill new holes in the door and that they do not cover this issue (We do not think they cover any issues). We told them that we had already done what they were requesting but that it had only given us the same issue - just in another place on the door with a new set of holes. In our effort to keep the door working, the door now has many different holes drilled in the bottom (very unattractive). We told Andersen to NOT send us a new door because we will only end up with the same issue - it is a flawed door system.
Anytime you have a screw that is screwed directly into aluminum, (and have no way to add a bolt onto the back of the screw) the aluminum over time will bend and not hold in a screw. The screws do not really have a chance to stay in the aluminum door for long because they are under additional pressure - they are located near where you step on the cylinder to lock and hold the door open.
We told Andersen that we will just replace their door with a better more reliable brand & a company that will stand behind its products, put the customer first and hope that they take the time to change their flawed door for future customers. We will not purchase Andersen again.
BAYPORT, MINNESOTA -- We have had 5, 3000 series storm doors on our home for over 5 years. Here is a summary of findings: The plastic strips that cover the install screws can't handle south or west sun for more than 2 summers. Sometimes, due to seasonal house shifting, the door needs to be adjusted, so when you take the strips off, it is brittle and they break. The plastic handle that operates the window has broken on 2 of the 5 doors. These aren't made for daily use. The horizontal center mullion is make of plastic, perhaps with a metal spine, in any event.
It has 3 problems: A) In south exposure, the mullion arches upward. This puts tension on B) the screwholes at the ends of the mullion. The pre-drilled holes are so close to the end that the material just splits from the screwhole to the edge, of course the material being plastic, and brittle. C), additionally, the groove that accepts the glass edge, isn't deep enough (plastic) to overcome the arching of the mullion, nor, is it deep enough for sealant/adhesive to be used as a work-around. For the 5 doors, we have purchased 5 mullions, 2 sets of screw-covers. Also, after giving my serial number, I ordered a "closer" replacement, expected at the 5 year mark.
My closer has a hold-open button built into the closer body, negating the need for a hold-open twanger, and they sent me the old-style where you manually move the twanger along the rod for hold-open. So this closer they sent requires the twanger, its worth about 5 cents, but it's not included!!! I gave them the serial number, they should know what closer to send. The support people don't know much about storm doors.
There should be no parts on a storm door that can warp or fade or get brittle, after all, it is called a "storm door". The windows operate better with a dose of silicone spray in the tracks. The locking mechanism is good. Mainly, look for a door that does not have a plastic center mullion. And demand painted screws instead of the cheesy plastic insert strips.
CLINTON, CONNECTICUT -- Never in my 68 years have I had to work so hard for so long to simply switch out my glass for the screen. The retainers used are just awful. YouTube videos make it look so simple - I had 2 other neighbors trying to figure them out. For the money I spent on this door, I am so disappointed. I will now be heading to the hardware store to find a way to drill holes in this expensive door and put the old style hinges on this door. Ridiculous.
I contacted Home Depot who told me to contact Andersen who told me to contact Home Depot! Then on the 3rd call to Andersen, the help I received was a downloaded manual and a link to watch the same videos I found on my own. No one has said yes to coming back out here and demonstrating this crazy system. I never thought I could go wrong buying anything Andersen.
LYNNFIELD, MASSACHUSETTS -- Had the series 3000 storm door installed by builder. Recently, the door caught a gust of wind and flew open twisting the support that holds the closer. Granted one of my kids did not pull it shut hard enough. The door has no stop which would prevent this from happening. My old storm door that this replaced has a spring and chain which prevented this from happening over the past 25 years.
I was told by customer service they don't make any sort of stop to protect the door from this happening. They recommended I plant a big push behind the door to stop this from happening. As this is not uncommon. I had to pay $18. for a cheap aluminum, part. Not covered by warranty as it was caused by an external force. Maybe I should put a decorative hay bail on my porch to stop this? Can't believe Andersen can't come up with a better solution.
CENTERVILLE, UTAH -- I bought my storm door in March of 2017. Serial # 0023384885. Within just a few months the seal started to buckle. It has now been six months and the buckling has got to a point that the window will no longer open. I called 9-25-2017 (1-800-933-3626) to initiate repairs. I was told all that could be done is the parts would be replaced and instructions on how to do the repair would be included.
First, how do they know what parts are defective without even seeing the door? Second, I have no idea how to repair the door. Instructions will not give me the expertise needed to do the job. The door is defective and I am responsible to fix the door? Ridiculous! I paid more for the Andersen name thinking it meant quality. My mistake! .
SAN ANTONIO, TEXAS -- I have bought 2 storm doors, one is great... The other didn't work well from the beginning. I made some phone calls, had the installer come out and do some adjustment, nothing seemed to make a difference. The door started falling apart because it didn't work properly. So I called to see what could be done.
First they told me to go to the store I bought the door from. Then the store said to go to Andersen. Finally someone at the store called Andersen and I talked with them. Basically they said it was the installer's fault, they would not replace the door. They would send out replacement parts. The person on the phone bullied me, by saying, "Let me tell you..." in a loud voice. Andersen doesn't stand behind their product and I will never buy another thing from them.
AVON, MASSACHUSETTS -- Purchased an Andersen 4000 door from Home Depot. Had it professionally installed. This was Nov. When spring came around, the plastic retainers snapped off and some broke. I called Andersen and they said they would replace one set. I replaced them and they broke the following fall. The door is fine but the retainers are junk and not worthy of purchase. The glass can fall out and that defeats the purpose of having the door. The screen weighs nothing. Andersen should replace these at no charge and improve the retainers completely.
PENNSYLVANIA -- Do not buy the EMCO line of doors. The plastic retainers are crap - they break, bend and are difficult to put in and take out. It takes 2 people - should be simple. I was told to use a hair dryer to make them "more pliable". Andersen should make them more pliable.
EVANSTON, ILLINOIS -- In March 2010 I purchased a mid-level Andersen storm door from our local Home Depot. As I am not knowledgeable on the installation of a storm door, I hired a handyman to pick up the door, transport it and install it on my home. All was well until approximately 9 months ago when I noticed tiny cracks had begun appearing near the bottom on both the inside and outside of the door.
As time went by these cracks became quite apparent and began pulling apart. When touched, these tears emitted some type of dust which puffed out onto the ground below. Not knowing what this dust is or if it might be hazardous is quite unsettling and it was obvious that this door was failing rather quickly.
After inquiring at Home Depot on what could be causing the issue with my Andersen door, I was reminded that the door had a 12 year warranty and I should call Andersen to find out if this issue was covered. Andersen very quickly realized there was a material defect because my warranty was indeed approved via Andersen's e-mail notification shortly thereafter. Unfortunately, no representative followed up within the specified ten days they stated in the warranty approval e-mail with any further instructions so I finally called the designated number to inquire about the approved warranty.
Upon my query, I was told there were two options for the door replacement. I could return only the door for no fee or I could return everything, including the frame for a fee of $55. I was then told that Andersen regrettably would not cover the cost I would incur to have this door removed, transported, exchanged, new door transported and once again installed. Their reasoning was that labor is not covered under their warranty and I would understand that completely if the door were being replaced due to something I had caused.
Unfortunately for Andersen, it was not the labor that failed, it was the door that I purchased from them in good faith and paid to have transported and installed already once before which failed. After speaking to three people at Andersen - a customer service representative, a manager and then a technical person, I have been repeatedly told that the cost for the transport and new install would not be covered due to their warranty not covering labor.
As of this writing, my opinion of Andersen as a company has dropped several levels. I purchased their product in good faith, and now that it failed, I should not be punished by having to incur additional costs imposed by their product failure. Further, I have a friend who has a somewhat older Andersen storm door which I had the opportunity to see recently and it is in terrible shape with the outside flaking and peeling off all around the frame. Because of the condition of her very similar door, I have no expectation that the replacement door will hold up any better than the door I am replacing which means I will incur additional costs in years to come.
At the very least, Andersen should reimburse me the cost of having another door transported and installed since it was their product failure that is causing me to incur the cost. Such an amount is likely only a modest cost to a company like Andersen, but quite meaningful to my bank account. To not cover this cost is a very bad deal for me, the customer who put faith in their product and the solid reputation of their name.
My recommendation is to purchase from ANY other company than Andersen. Not only are they no longer using quality materials that stand up to normal wear and tear (and by that I mean a normal Chicago summer and winter), but their level of customer service is a fright to deal with.
COMMACK, NEW YORK -- I purchased an Andersen Storm Door in August 2016. The door separated where the hinges are mounted. I was told it will not be warrantied. They DO NOT stand behind their product. Why do they even bother to have a warranty if it will not be honored. DON'T BUY ANDERSEN PRODUCTS.