PORTLAND, OREGON -- We purchased an Andersen Storm Door 4000 Series and have had nothing but problems. First the door locked us inside the house without the door itself being locked (fire hazard). After getting the door unlocked by calling Andersen (they told us that this happens sometimes), months later, the screws at the bottom of the door that hold the bracket and cylinder casing to the door fell out. We have replaced the screws each time with larger screws because the door is made of aluminum. The holes keep getting bigger and bigger with each new screw adjust/replacement.
We called Andersen and requested to use the Life Time Warranty. They told us to just drill new holes in the door and that they do not cover this issue (We do not think they cover any issues). We told them that we had already done what they were requesting but that it had only given us the same issue - just in another place on the door with a new set of holes. In our effort to keep the door working, the door now has many different holes drilled in the bottom (very unattractive). We told Andersen to NOT send us a new door because we will only end up with the same issue - it is a flawed door system.
Anytime you have a screw that is screwed directly into aluminum, (and have no way to add a bolt onto the back of the screw) the aluminum over time will bend and not hold in a screw. The screws do not really have a chance to stay in the aluminum door for long because they are under additional pressure - they are located near where you step on the cylinder to lock and hold the door open.
We told Andersen that we will just replace their door with a better more reliable brand & a company that will stand behind its products, put the customer first and hope that they take the time to change their flawed door for future customers. We will not purchase Andersen again.
CENTERVILLE, UTAH -- I bought my storm door in March of 2017. Serial # 0023384885. Within just a few months the seal started to buckle. It has now been six months and the buckling has got to a point that the window will no longer open. I called 9-25-2017 (1-800-933-3626) to initiate repairs. I was told all that could be done is the parts would be replaced and instructions on how to do the repair would be included.
First, how do they know what parts are defective without even seeing the door? Second, I have no idea how to repair the door. Instructions will not give me the expertise needed to do the job. The door is defective and I am responsible to fix the door? Ridiculous! I paid more for the Andersen name thinking it meant quality. My mistake! .
SAN ANTONIO, TEXAS -- I have bought 2 storm doors, one is great... The other didn't work well from the beginning. I made some phone calls, had the installer come out and do some adjustment, nothing seemed to make a difference. The door started falling apart because it didn't work properly. So I called to see what could be done.
First they told me to go to the store I bought the door from. Then the store said to go to Andersen. Finally someone at the store called Andersen and I talked with them. Basically they said it was the installer's fault, they would not replace the door. They would send out replacement parts. The person on the phone bullied me, by saying, "Let me tell you..." in a loud voice. Andersen doesn't stand behind their product and I will never buy another thing from them.
PENNSYLVANIA -- Do not buy the EMCO line of doors. The plastic retainers are crap - they break, bend and are difficult to put in and take out. It takes 2 people - should be simple. I was told to use a hair dryer to make them "more pliable". Andersen should make them more pliable.
EVANSTON, ILLINOIS -- In March 2010 I purchased a mid-level Andersen storm door from our local Home Depot. As I am not knowledgeable on the installation of a storm door, I hired a handyman to pick up the door, transport it and install it on my home. All was well until approximately 9 months ago when I noticed tiny cracks had begun appearing near the bottom on both the inside and outside of the door.
As time went by these cracks became quite apparent and began pulling apart. When touched, these tears emitted some type of dust which puffed out onto the ground below. Not knowing what this dust is or if it might be hazardous is quite unsettling and it was obvious that this door was failing rather quickly.
After inquiring at Home Depot on what could be causing the issue with my Andersen door, I was reminded that the door had a 12 year warranty and I should call Andersen to find out if this issue was covered. Andersen very quickly realized there was a material defect because my warranty was indeed approved via Andersen's e-mail notification shortly thereafter. Unfortunately, no representative followed up within the specified ten days they stated in the warranty approval e-mail with any further instructions so I finally called the designated number to inquire about the approved warranty.
Upon my query, I was told there were two options for the door replacement. I could return only the door for no fee or I could return everything, including the frame for a fee of $55. I was then told that Andersen regrettably would not cover the cost I would incur to have this door removed, transported, exchanged, new door transported and once again installed. Their reasoning was that labor is not covered under their warranty and I would understand that completely if the door were being replaced due to something I had caused.
Unfortunately for Andersen, it was not the labor that failed, it was the door that I purchased from them in good faith and paid to have transported and installed already once before which failed. After speaking to three people at Andersen - a customer service representative, a manager and then a technical person, I have been repeatedly told that the cost for the transport and new install would not be covered due to their warranty not covering labor.
As of this writing, my opinion of Andersen as a company has dropped several levels. I purchased their product in good faith, and now that it failed, I should not be punished by having to incur additional costs imposed by their product failure. Further, I have a friend who has a somewhat older Andersen storm door which I had the opportunity to see recently and it is in terrible shape with the outside flaking and peeling off all around the frame. Because of the condition of her very similar door, I have no expectation that the replacement door will hold up any better than the door I am replacing which means I will incur additional costs in years to come.
At the very least, Andersen should reimburse me the cost of having another door transported and installed since it was their product failure that is causing me to incur the cost. Such an amount is likely only a modest cost to a company like Andersen, but quite meaningful to my bank account. To not cover this cost is a very bad deal for me, the customer who put faith in their product and the solid reputation of their name.
My recommendation is to purchase from ANY other company than Andersen. Not only are they no longer using quality materials that stand up to normal wear and tear (and by that I mean a normal Chicago summer and winter), but their level of customer service is a fright to deal with.
COMMACK, NEW YORK -- I purchased an Andersen Storm Door in August 2016. The door separated where the hinges are mounted. I was told it will not be warrantied. They DO NOT stand behind their product. Why do they even bother to have a warranty if it will not be honored. DON'T BUY ANDERSEN PRODUCTS.
BAYPORT, MINNESOTA -- In the fall of 2014 we bought a Series 4000 Andersen storm door from Home Depot, feeling the company's reputation spoke for itself. The door was more expensive than any other door we looked at but, we bought it anyway, despite 2 friends and our handyman trying to talk us out of it. We should have listened to them.
The door was beautiful when it went in but within 2 months it started dragging on the bottom of the door. Upon closer inspection, we discovered the hinges were warping and the weld on the door itself was coming apart. Despite trying to adjust the door repeatedly, it got to the point it wouldn't close. Andersen would only send a new hinge but refuses to fix the door which is a complete loss and will not latch at all. Trust me, this door's poor quality is only exceeded by Andersen's abysmal customer service. Run, don't walk from this door and Andersen in general. They are both pathetic!
NEW YORK -- My Emco storm door series 300 is rotting and bulging out. It's 5 years old. I called Ecco and replaced it - had to reinstall handles. Drill holes in the door took about 2 hours to do. My complaint is it's going to happen again. I noticed the bottom of the door is not sealed and you can see the wood if you can call it wood. It's that pressed crap wood that when it gets wet it swells. What a ** design. Hey Andersen redesign this door. I guess the companies these days don't want things to last. It's a shame. Companies don't have pride in what they make.
WINTER HAVEN, FLORIDA -- As many others have written, I purchased an Andersen Storm Door, 3000 model. The door has a closer that requires you to latch it to keep it open. The latch does not release properly and at this point does not work at all. In a lengthy chat with their customer service department, I was told that the latch has been redesigned with better materials, so when I buy a new one, I will not experience this problem. I explained that I should not have to pay for something that they discovered defective, but after far too long on hold with customer service, and supervisors, they refused to send me a new part. Apparently, they do not think a satisfied customer is worth a $30 part.
PALM COAST, FLORIDA -- Purchased Andersen 3000 storm door. Upon hanging, noticed top right corner of door panel strip (across top) was a little wider than the rest of the door thus preventing it to shut. Also it had a very sharp rough unfinished end
on it. Had to use a grinder to bring it into tolerance (yes the door was level, square and true).
Also the sweep was all deformed and twisted. Upon install found one of the 2 sweep screws attaching it was already stripped out so I couldn't adjust that side. The worst part of the installation was the screw channel covers; almost impossible to install. A number of years ago I purchased an EMCO 400 door. The door rotted thru in 5 years. No more Andersen for me!