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Andersen - Page 2

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1.6 out of 5, based on 8 ratings and
35 reviews & complaints.

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Andersen PermaShield Sliding Door Won't Close!
Posted by on
Rating: 1/51
BAYPORT, DELAWARE -- I purchased an Andersen PermaShield 200-Series Sliding Glass Patio door, and it won't close completely unless it is latched. Andersen acknowledged the problem, which they call 'bounce-back', but assured me that the problem would go away within 1-3 months if I kept the door closed and latched. It's been three months now, and the door STILL won't close properly! Had I known that the door wouldn't close completely for 3 months or more after it was installed, I would NEVER have purchased it!

And whatever energy efficiency rating Andersen claims for this door is BOGUS, because a door that doesn't close completely when you walk outside has an energy efficiency rating of ZERO!
     
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Anderson Retractable Sliders Are Faulty
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Rating: 1/51
SANTA BARBARA, CALIFORNIA -- We purchase 4 Anderson doors with retractable sliding screens. All 4 are broken. They were installed by a licensed contractor. They failed within 1 week of purchase. The contractor came back and added new hardware to help the situation. That worked for 1 out of the four. I had the contractor back many times since and he is unable to help. It has been over a year with these screens.

It did not occur to me to contact Anderson directly. I finally did realizing that the screens are very faulty in the actual manufacturing and they fail easily. I had a Anderson service representative come out to repair at my own expense and he said these screens are crap and never work right. They should not be installed. I need to replace 3 of them. BUYER BEWARE- DON'T BUY RETRACTABLE SCREENS. Anderson will do nothing to help. I will join class action!!!!!!!!
     
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nikalseyn on 2013-09-22:
Even old-time brand name products are now being produced as junk somewhere other than in the US. Anderson and Pella once were very good. Apparently Anderson is, no longer. Thanks for the tip.
Bill on 2013-09-22:
I have Pella windows with retractable screens and they work great. Use them all the time. You just have to be careful when retracting them, you have to do it slowly.
The windows also have the blinds on the inside and they work great also.
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Replacement parts
Posted by on
Rating: 1/51
WALDORF, MARYLAND -- I purchased an Andersen 3000 Series storm door in June of 2007 and by the summer of 2011 the door would no longer properly latch. The problem was a small spring located behind the latch. When the door handle is depressed the spring is compressed causing the latch to retract into the frame, allowing you to open the door. When you let go of the handle the spring tension causes the latch to extend back out and the handles to rise back to their “normal” position. Over time the spring has lost its compression resistance and the latch will no longer fully extend to properly catch and seat inside the strike plate.
This should be an easy fix, simply replace the cheap spring behind the latch. But Andersen does not sell replacement springs and has instead told me over the phone that I need to purchase the entire door handle assembly which costs $58.99 online, the offered me a 20% discount but still, the entire door only costs $199.00. Why would I want to pay %25 of the cost of a new door for a spring which shouldn’t cost more than a couple dollars? What a rip off. I won’t be buying Andersen products in the future.
     
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angel581 on 2012-08-13:
Disassemble the the apparatus and take the spring to a good hardware store and buy a replacement. If you cannot find a suitable replacement spring take the used spring and restretch it so that it will again be usable. Hope this helps.
trmn8r on 2012-08-13:
You're absolutely right - the spring should be a replaceable part. They probably didn't realize it was poorly made, so they didn't expect it to fail so quickly. Or, maybe something more nefarious is at work. Whatever, good complaint!
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Andersen Custom Storm Doors - Poor Quality
Posted by on
Several years ago we purchased four Andersen storm doors through Home Depot. Our home is an historic home, thus the door sizes are different from today's standards, so we had to purchase custom doors at a significantly higher cost than the standard sizes. We thought we were buying higher end products, but we have been sadly disappointed. As mentioned in many posts on this site, the design of the retractable screen is terribly flawed. It is not secured and comes loose nearly every time you open or close the screen. It doesn't roll straight, so the screen becomes out of alignment with the opening, causing open gaps. Two of the door handles are having problems with jamming. The door stops frequently pop out and one broke completely. The workmanship on the doors was absolutely horrible...corner components were not aligned properly, screws were inserted and missed their mark so they were screwed into thin air. In retrospect, I should have gone through the hassle of returning the doors and I will most definitely avoid Andersen products in the future.
     
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Alain on 2011-11-06:
It's a real shame to see this. I've seen more and more reviews like yours about Andersen. Their quality sure looks like it's slipping. About 30 years ago I was in the construction and building supply business. Andersen seldom got complaints and when they did, the company responded quickly to correct the problem. Their reputation certainly isn't what it used to be.
Venice09 on 2011-11-06:
It really is a shame because Anderson always had a great reputation. I guess we just can't count on anything being the way it used to be.
Alain on 2011-11-06:
You're right! Shoot, we're starting to sound pretty darn middle-aged, aren't we?
Venice09 on 2011-11-06:
Yep. But it's not so bad. I don't think I'd want to start over again. Life is hard for young people today.
Alain on 2011-11-06:
That's for sure! I look at some of the stuff going on today and realize I had pretty much a cake walk in my younger years. Well, maybe not completely, but it seems like it was easier back then.
Venice09 on 2011-11-06:
It WAS easier. There's no question. I'm not saying it was a cake walk either, but it was definitely less complicated. Heck, my parents always struggled, but even they had it easier. People were happier back then because their lives were more streamlined. Everything today is so messy.
jktshff1 on 2011-11-06:
Good review, thanks
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Poor Quality of Anderson 3000 Retractable Screen Door
Posted by on
We have had the screen door about three months and today I pulled the upper screen portion down and the screen fell out. I took off the top guard and found the screen roller attached by two cheap roller bearing. I tried to wind up the screen like a window shade but the catch did not work. The shade fits loosely in the track and to my opinion it is cheaply and poorly constructed. My wife bought the "quality" screen door while I was in Afghanistan.

I will not buy another Anderson product.
     
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Anderson Storm Doors - Poor Design
Posted by on
The door works well when the top glass frame is in the closed position. It has a V-gasket that runs horizontally between the upper and lower glass frames. This keeps the wind and snow outside. OK for winter, but now it is spring. When the top window is pulled down, to expose the screen, a 1/4 inch space is exposed between the V-gasket and the glass across the full width of the door allowing flies, Miskitos, bugs, spiders to enter my home. I called Anderson. Their answer was that a 1/8 to 1/4 inch gap is acceptable to them, and there was nothing they would do. With an attitude like that, how do they expect to keep their once loyal customers. Here is a thought-"Anderson have your design dept. fix the inherent design problem, and supply current owners with a redesigned V-gasket.--ANDERSON ARE YOU LISTENING.....
     
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madconsumer on 2011-06-03:
can you not lower it all the way? this may cover the area with the gasket.
trmn8r on 2011-06-03:
I can't visualize this, but a 1/8 to 1/4" opening the width of a door or window between the outside of the house and the inside is excessive. All kinds of undesirables can get through (but not me).
Anonymous on 2011-06-03:
Place a custom cut piece of foam or other material across the gap.
namboya3 on 2011-06-04:
anderson windows & doors have changed-for the worst. the sale was $75 for the installation but I received $45. reason; I was out of the district. baltimore city!
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Anderson Doesn't Support Their Products
Posted by on
Installed Anderson Series 3000 according to manufacturing guidelines. From the get go the latch assembly(s) appeared wobbly and ill-fitting. After several days the door failed to latch when closing. Even attempts to manually push the door closed and the door would not secure. Move the latch plate etc..........to no avail. Today it didn't latch and the wind took it to the point where the closer screws stripped and the door swung fully to the outside. Its now dented. Bottom of the door will never be the same as the factory screws stripped the holes.........doesn't matter because who wants a five day old $300 screen door with a dent! Anderson says "installer error.......thanks for calling". Home Depot says after installation, its yours to keep. Garbage service, garbage support. DON'T BUY ANDERSON/EMCO PRODUCTS!!!! While you're at it don't count on HD standing by what they sell either.
     
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Alain on 2010-08-09:
Anderson was once considered an excellent quality product. It appears from this and related reviews that they are having a problem with that.
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Anderson screen door is crap.
Posted by on
COON RAPIDS, MINNESOTA -- I just installed a new Anderson "400 series" screen door about 3 weeks ago, and my dog put his paw right through it. The screen is basically made of thread. Not any kind of metal. They call it "fiber mesh", which I thought, hmm, must be some kind of carbon fiber thing. Nope. Just thread that a 30 pound dog can put his paw right through without even trying hard.

So I just got off the phone with customer service about it, and they don't even sell an aluminum screen for the door. I was willing to buy a screen replacement kit if it came with a metal screen, but they don't even offer it. My Anderson windows came with aluminum screens, but apparently, they think the much higher traffic area screen door should come with the flimsy fabric screen instead of metal. Makes no sense whatsoever.

The customer rep's solution was to go to a hardware store and buy some aluminum mesh and cut it to size myself and replace the screen with that. Hardly a good solution, although it's what I guess I will do.

So my recommendation, is don't buy you screen door from Anderson. It's complete crap.
     
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MSCANTBEWRONG on 2009-08-28:
It's unfortunate they don't use stronger material nor do they have the replacement kits but it would be better in the long run if you go to a home improvement store and purchase the type of material you need and replace the screen yourself. It will last longer and cost less in the long run.
Anonymous on 2009-08-28:
Sure it makes sense, for them. It's cheaper to produce.
Anonymous on 2009-08-28:
bcd on 2009-08-28:
Screen doors are designed to keep out a .5g fly not a 30 lb. dog.
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Sloppy Engineering, poor performance
Posted by on
Bought this door from Home Deeps several years ago. If I would have been lucky, it would have fallen completely apart and would be gone now. Unfortunately, it's still here like a planers wart on the ball of your foot that won't go away.

The self-storage design for the sliding glass is demonic. The screen which is not removable is on the outside of the glass when it is up, and the fixed lower pane is on the outside when it is down. Ergo, you cannot clean this side of the glass. To do so, you must pry off three miserable plastic strips with a screwdriver, have three hands to hold the locking devices in at the same time, and unhook the self closer so the pane can be taken out the top. Removal is even more miserable, and the real joy is when you see the new smears that you put on the newly cleaned inside surface while trying to install it.
Oh, another endearing feature is that when a small spring internal to the door latch broke rendering the latch unusable, the company would only sell the entire latch assembly and lock as a unit. Not to worry though, this little item only costs about 50% of the purchase price of the door.
     
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Roro on 2013-12-26:
Very funny story made me laugh! Exactly my problem. Some engineers forget about the simple stuff
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Storm Door Caused Injury
Posted by on
LANCASTER, MASSACHUSETTS -- We bought five Andersen/Emco storm doors from Home Depot and had four of them installed by Home Depot's installers in 2005. Shortly afterward, the screen on the storm door on our front door derailed and a representative from Andersen came out to replace the screen. In August 2007, I returned from a walk with one of our dogs. He was in a heel position when we came in through the front storm door. The door shut on the last 1.5 inches of his tail and cut it off, requiring surgery. My dog was 90 lbs at the time. The diameter of the bone in the tip of his tail was significant. I had to remove the automatic closing mechanism on all of the storm doors in the house.

I posted a complaint on the Andersen website. Various Andersen/Emco representatives contacted me. One came out to the house, took photos and I was contacted in writing and by phone by Gallagher Bassett Services Inc, the insurance company who represents Andersen Corporation. I have a claim number from Gallagher Bassett which is not recognized by their automated phone system.

As of this date, no one will return my calls or e-mails. I have names and contact information.
     
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Anonymous on 2008-01-27:
I am sorry that your dog was injured. However, why didn't you hold on to the door until the dog entered the house? The door did what it was supposed to do, close when you let it go. Most automatic door closers are adjustable.
jktshff1 on 2008-01-27:
From the information you have given, I'm with Robf.
The door didn't close on the dog, you let it happen. When we let our dog (125lbs) in and out, we hold the door until he has cleared it.
With your dog in heel position, his tail would have been at least 2' behind you (based on th 90lb).
Be a little more careful.
lre on 2008-01-27:
It's interesting that you think that a storm door should be constructed in such a way that it chops off a body part. I disagree. If the door closed on my finger, I would expect bruising, not severance.
jktshff1 on 2008-01-27:
It ain't the door closing, it's that last couple of inches that gets ya.
lre on 2008-01-27:
Just letting you all know what this door is capable of. Take or leave the information as you see fit.
jktshff1 on 2008-01-27:
Any automatic closing door, with a cylinder that helps it close is capable of that. Ya made a mistake. Live with it and a dog with a shorter tail.
lre on 2008-01-27:
I am living with it. I don't have a choice. Others should. Thanks for bringing that up. It's a good point considering that it's not the kind of thing that salespeople tell you. You seem to be more of a storm door expert than I am.

I should say though that the company guy who came out to take the pictures said that he had never seen such a thing before. Maybe the door is defective. Maybe the model is defective. It's a strange enough situation that the insurance company was involved but not by my request - must have been Andersen who called them. Hmmmm. Food for thought.

Meanwhile, I'm afraid of my doors, even with the door closing mechanisms removed. After all, there are other forces that close doors - like wind . . .
jktshff1 on 2008-01-27:
They are covering their ***.
Just be careful and pay attention, nothing to be afraid of, just watch it.
How is the dog doing?
lre on 2008-01-27:
Thank you for asking. He had a bleeding problem when his stitches were removed but his tail has healed and the fur has grown back. He has a little tuft of fur at the tip as a result. I had to train him to go through the door again willingly. He kept trying to bolt on me when we approached the door after a walk so I started opening the door and throwing treats into the living room really fast. After a few months of this, he would go in without hesitating. I think he'll be OK overall as long as we keep at it.

I appreciate what you say about them covering their *** but they need to wrap this up one way or another. And, with all due respect, I don't think that people expect this result from a storm door designed for residential use.
Starlord on 2008-01-28:
My mother had storm doors front and back at her house, and had a cat she called 'Mamakitty.' Mamakitty developed the habit of pulling the storm door open as it did not latch completely, then ran inside before the closer pulled it shut. One day, she miscalculated and we were talking and I asked mom where the blood on the floor was coming from. It was then we saw Mamakitty and noticed that the last four inches of her tail were minus fur. A mad dash to the vet's, where he amputate the skinned portion and stitched and dressedthe wound. Mom never felt she shuold get out a warning to the world about automatic door closers, it did it's job. It was the cat that made the mistake. She never did give up the habit of the door trick until she was hit by a car one day.
lre on 2008-01-28:
It's unfortunate that people don't talk more about this danger. I was concerned about the possibility that my dogs might break the glass and brought up the question of safety issues with the salesperson. He went on and on about how safe the doors were and that the glass wouldn't break if even my largest dog slammed into it. Not one word about the possibility of chopping off a tail tip. I never would have bought these doors if I had known that this was possible.
BeingScrewedByGallagherBassett on 2008-01-30:
First, I hope your dog is doing better. I think your real complaint will not be against the door company in the days that will follow. I want to warn you about Gallagher Bassett, I was in a car reck on new years eve with a company owned fleet truck. My car was totaled and my husband and I are both permanently injured. A month will have passed tomorrow and I still have not received all the money for my car. They put me in a rental and are going to take it away from me before I receive the rest of the money. I have already sent them the title after I received a check for half the money, which took 7 days to arrive by mail, then 7 days to clear at the bank. They never return phone calls and make it impossible to get anything resolved. My own insurance company couldn't even get any information on the claim. GB wasn't even listed on the police report as the insurance company. The reason...Because they are not an insurance company they are a risk management company. Basically companies hire them to protect them from injured people...or dogs from suing them. We have filed a complaint with the Attorney General of Consumer Affairs. I have done a lot of research on the net about GB in the last 24 hours and found a lot of information that is nauseating. If you would like some of the links I'd be happy to give them to you. GB is owned by Arthur J. Gallagher Companies which is the 4th largest broker in the world...if you research more you'll see.
lre on 2008-01-30:
Thank you for the info. I worked for an insurance agent for five years and have never encountered this kind of behavior. Now I know not to waste any more of my time trying to call them. I really hope that they resolve your accident claim in the end. As I'm sure you know, their introductory message on the claims phone number offers an option for getting evidence of insurance for the Archdiocese of Chicago. You and I must be very small fish in a very big pond for people such as these.
beck1956 on 2012-08-13:
I am so sorry to hear about the injury to your dog. I know exactly what you are talking about with these storm doors. I injured my heel. My storm door caught my heel and after the emergency room visit and 16 stitches later I am still having problems with it 4 months later and $7000.00 of doctor bills. These storm doors are dangerous and everyone should be VERY careful if you have one. I am afraid of mine now and will not let my grandchildren go through these doors.
khanlon on 2013-06-06:
I just had an accident with my storm door and am now petrified of my storm doors. I had 15 stitches and I certainly never expected it- I thought I was going to lose my foot. It was horrible- still having nightmares!
Lee Kawiecki on 2014-07-19:
I have patio doors since my home was built in 11/1995 and the cladding is peeling. Anderson said it is from the weather change, since I live in Indiana. I thought that was funny the doors face north and get very little sun. Our neighbors doors face west and nothing is wrong with them? Anderson told me they could replace the doors for $963.00 and my answer was not on my watch. The doors have always been maintained per instructions my thought is bad glue or bad material. Still no satisfaction from them.
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