Andersen - Page 2

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2.0 out of 5, based on 10 ratings and
37 reviews & complaints.

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Flaking Panel at the Bottom of the Door
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Rating: 2/51
DES MOINES, IOWA -- I am in the process of replacing my 3rd door due to the flaking problem these doors have due to poor workmanship or material. I am not willing to pay another fee as well as pay someone to install another door. I do not feel I should keep paying money for something that is not the customer's fault. I can't afford to keep replacing this door every year; who can?. It seems the door only lasts for 1 year then it starts flaking away.

We originally purchased the 1st door in Nov. 2012 (Home Depot # 349 in Kenner, LA ) and paid someone to install the 1st door. My 2nd door was replaced in August 2013 at a cost of $65.00 (returning the door) plus an additional $160 to reinstall the 2nd door. So this is the 3rd door and having the same problem as the last 2. The woodcore inside of the bottom panel keeps coming through the metal due to rotting out. My door is under the roof and not directly in the rain.

I am requesting my money back or a credit towards a clear glass door. I will probably get neither one. This door was customized to fit my house so it was more costly. I sent my pictures of the door to: emco@andersencorp.com.
     
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Andersen PermaShield Sliding Door Won't Close!
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Rating: 1/51
BAYPORT, DELAWARE -- I purchased an Andersen PermaShield 200-Series Sliding Glass Patio door, and it won't close completely unless it is latched. Andersen acknowledged the problem, which they call 'bounce-back', but assured me that the problem would go away within 1-3 months if I kept the door closed and latched. It's been three months now, and the door STILL won't close properly! Had I known that the door wouldn't close completely for 3 months or more after it was installed, I would NEVER have purchased it!

And whatever energy efficiency rating Andersen claims for this door is BOGUS, because a door that doesn't close completely when you walk outside has an energy efficiency rating of ZERO!
     
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Anderson Retractable Sliders Are Faulty
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Rating: 1/51
SANTA BARBARA, CALIFORNIA -- We purchase 4 Anderson doors with retractable sliding screens. All 4 are broken. They were installed by a licensed contractor. They failed within 1 week of purchase. The contractor came back and added new hardware to help the situation. That worked for 1 out of the four. I had the contractor back many times since and he is unable to help. It has been over a year with these screens.

It did not occur to me to contact Anderson directly. I finally did realizing that the screens are very faulty in the actual manufacturing and they fail easily. I had a Anderson service representative come out to repair at my own expense and he said these screens are crap and never work right. They should not be installed. I need to replace 3 of them. BUYER BEWARE- DON'T BUY RETRACTABLE SCREENS. Anderson will do nothing to help. I will join class action!!!!!!!!
     
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nikalseyn on 09/22/2013:
Even old-time brand name products are now being produced as junk somewhere other than in the US. Anderson and Pella once were very good. Apparently Anderson is, no longer. Thanks for the tip.
Bill on 09/22/2013:
I have Pella windows with retractable screens and they work great. Use them all the time. You just have to be careful when retracting them, you have to do it slowly.
The windows also have the blinds on the inside and they work great also.
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Replacement parts
Posted by on
Rating: 1/51
WALDORF, MARYLAND -- I purchased an Andersen 3000 Series storm door in June of 2007 and by the summer of 2011 the door would no longer properly latch. The problem was a small spring located behind the latch. When the door handle is depressed the spring is compressed causing the latch to retract into the frame, allowing you to open the door. When you let go of the handle the spring tension causes the latch to extend back out and the handles to rise back to their “normal” position. Over time the spring has lost its compression resistance and the latch will no longer fully extend to properly catch and seat inside the strike plate.
This should be an easy fix, simply replace the cheap spring behind the latch. But Andersen does not sell replacement springs and has instead told me over the phone that I need to purchase the entire door handle assembly which costs $58.99 online, the offered me a 20% discount but still, the entire door only costs $199.00. Why would I want to pay %25 of the cost of a new door for a spring which shouldn’t cost more than a couple dollars? What a rip off. I won’t be buying Andersen products in the future.
     
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angel581 on 08/13/2012:
Disassemble the the apparatus and take the spring to a good hardware store and buy a replacement. If you cannot find a suitable replacement spring take the used spring and restretch it so that it will again be usable. Hope this helps.
trmn8r on 08/13/2012:
You're absolutely right - the spring should be a replaceable part. They probably didn't realize it was poorly made, so they didn't expect it to fail so quickly. Or, maybe something more nefarious is at work. Whatever, good complaint!
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Andersen Custom Storm Doors - Poor Quality
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Several years ago we purchased four Andersen storm doors through Home Depot. Our home is an historic home, thus the door sizes are different from today's standards, so we had to purchase custom doors at a significantly higher cost than the standard sizes. We thought we were buying higher end products, but we have been sadly disappointed. As mentioned in many posts on this site, the design of the retractable screen is terribly flawed. It is not secured and comes loose nearly every time you open or close the screen. It doesn't roll straight, so the screen becomes out of alignment with the opening, causing open gaps. Two of the door handles are having problems with jamming. The door stops frequently pop out and one broke completely. The workmanship on the doors was absolutely horrible...corner components were not aligned properly, screws were inserted and missed their mark so they were screwed into thin air. In retrospect, I should have gone through the hassle of returning the doors and I will most definitely avoid Andersen products in the future.
     
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Alain on 11/06/2011:
It's a real shame to see this. I've seen more and more reviews like yours about Andersen. Their quality sure looks like it's slipping. About 30 years ago I was in the construction and building supply business. Andersen seldom got complaints and when they did, the company responded quickly to correct the problem. Their reputation certainly isn't what it used to be.
Venice09 on 11/06/2011:
It really is a shame because Anderson always had a great reputation. I guess we just can't count on anything being the way it used to be.
Alain on 11/06/2011:
You're right! Shoot, we're starting to sound pretty darn middle-aged, aren't we?
Venice09 on 11/06/2011:
Yep. But it's not so bad. I don't think I'd want to start over again. Life is hard for young people today.
Alain on 11/06/2011:
That's for sure! I look at some of the stuff going on today and realize I had pretty much a cake walk in my younger years. Well, maybe not completely, but it seems like it was easier back then.
Venice09 on 11/06/2011:
It WAS easier. There's no question. I'm not saying it was a cake walk either, but it was definitely less complicated. Heck, my parents always struggled, but even they had it easier. People were happier back then because their lives were more streamlined. Everything today is so messy.
jktshff1 on 11/06/2011:
Good review, thanks
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Poor Quality of Anderson 3000 Retractable Screen Door
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We have had the screen door about three months and today I pulled the upper screen portion down and the screen fell out. I took off the top guard and found the screen roller attached by two cheap roller bearing. I tried to wind up the screen like a window shade but the catch did not work. The shade fits loosely in the track and to my opinion it is cheaply and poorly constructed. My wife bought the "quality" screen door while I was in Afghanistan.

I will not buy another Anderson product.
     
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Anderson Storm Doors - Poor Design
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The door works well when the top glass frame is in the closed position. It has a V-gasket that runs horizontally between the upper and lower glass frames. This keeps the wind and snow outside. OK for winter, but now it is spring. When the top window is pulled down, to expose the screen, a 1/4 inch space is exposed between the V-gasket and the glass across the full width of the door allowing flies, Miskitos, bugs, spiders to enter my home. I called Anderson. Their answer was that a 1/8 to 1/4 inch gap is acceptable to them, and there was nothing they would do. With an attitude like that, how do they expect to keep their once loyal customers. Here is a thought-"Anderson have your design dept. fix the inherent design problem, and supply current owners with a redesigned V-gasket.--ANDERSON ARE YOU LISTENING.....
     
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madconsumer on 06/03/2011:
can you not lower it all the way? this may cover the area with the gasket.
trmn8r on 06/03/2011:
I can't visualize this, but a 1/8 to 1/4" opening the width of a door or window between the outside of the house and the inside is excessive. All kinds of undesirables can get through (but not me).
Anonymous on 06/03/2011:
Place a custom cut piece of foam or other material across the gap.
namboya3 on 06/04/2011:
anderson windows & doors have changed-for the worst. the sale was $75 for the installation but I received $45. reason; I was out of the district. baltimore city!
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Anderson Doesn't Support Their Products
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Installed Anderson Series 3000 according to manufacturing guidelines. From the get go the latch assembly(s) appeared wobbly and ill-fitting. After several days the door failed to latch when closing. Even attempts to manually push the door closed and the door would not secure. Move the latch plate etc..........to no avail. Today it didn't latch and the wind took it to the point where the closer screws stripped and the door swung fully to the outside. Its now dented. Bottom of the door will never be the same as the factory screws stripped the holes.........doesn't matter because who wants a five day old $300 screen door with a dent! Anderson says "installer error.......thanks for calling". Home Depot says after installation, its yours to keep. Garbage service, garbage support. DON'T BUY ANDERSON/EMCO PRODUCTS!!!! While you're at it don't count on HD standing by what they sell either.
     
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Alain on 08/09/2010:
Anderson was once considered an excellent quality product. It appears from this and related reviews that they are having a problem with that.
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Anderson screen door is crap.
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COON RAPIDS, MINNESOTA -- I just installed a new Anderson "400 series" screen door about 3 weeks ago, and my dog put his paw right through it. The screen is basically made of thread. Not any kind of metal. They call it "fiber mesh", which I thought, hmm, must be some kind of carbon fiber thing. Nope. Just thread that a 30 pound dog can put his paw right through without even trying hard.

So I just got off the phone with customer service about it, and they don't even sell an aluminum screen for the door. I was willing to buy a screen replacement kit if it came with a metal screen, but they don't even offer it. My Anderson windows came with aluminum screens, but apparently, they think the much higher traffic area screen door should come with the flimsy fabric screen instead of metal. Makes no sense whatsoever.

The customer rep's solution was to go to a hardware store and buy some aluminum mesh and cut it to size myself and replace the screen with that. Hardly a good solution, although it's what I guess I will do.

So my recommendation, is don't buy you screen door from Anderson. It's complete crap.
     
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MSCANTBEWRONG on 08/28/2009:
It's unfortunate they don't use stronger material nor do they have the replacement kits but it would be better in the long run if you go to a home improvement store and purchase the type of material you need and replace the screen yourself. It will last longer and cost less in the long run.
Anonymous on 08/28/2009:
Sure it makes sense, for them. It's cheaper to produce.
Anonymous on 08/28/2009:
bcd on 08/28/2009:
Screen doors are designed to keep out a .5g fly not a 30 lb. dog.
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Sloppy Engineering, poor performance
Posted by on
Bought this door from Home Deeps several years ago. If I would have been lucky, it would have fallen completely apart and would be gone now. Unfortunately, it's still here like a planers wart on the ball of your foot that won't go away.

The self-storage design for the sliding glass is demonic. The screen which is not removable is on the outside of the glass when it is up, and the fixed lower pane is on the outside when it is down. Ergo, you cannot clean this side of the glass. To do so, you must pry off three miserable plastic strips with a screwdriver, have three hands to hold the locking devices in at the same time, and unhook the self closer so the pane can be taken out the top. Removal is even more miserable, and the real joy is when you see the new smears that you put on the newly cleaned inside surface while trying to install it.
Oh, another endearing feature is that when a small spring internal to the door latch broke rendering the latch unusable, the company would only sell the entire latch assembly and lock as a unit. Not to worry though, this little item only costs about 50% of the purchase price of the door.
     
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Roro on 12/26/2013:
Very funny story made me laugh! Exactly my problem. Some engineers forget about the simple stuff
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