NEW YORK -- My Emco storm door series 300 is rotting and bulging out. It's 5 years old. I called Ecco and replaced it - had to reinstall handles. Drill holes in the door took about 2 hours to do. My complaint is it's going to happen again. I noticed the bottom of the door is not sealed and you can see the wood if you can call it wood. It's that pressed crap wood that when it gets wet it swells. What a ** design. Hey Andersen redesign this door. I guess the companies these days don't want things to last. It's a shame. Companies don't have pride in what they make.
WINTER HAVEN, FLORIDA -- As many others have written, I purchased an Andersen Storm Door, 3000 model. The door has a closer that requires you to latch it to keep it open. The latch does not release properly and at this point does not work at all. In a lengthy chat with their customer service department, I was told that the latch has been redesigned with better materials, so when I buy a new one, I will not experience this problem. I explained that I should not have to pay for something that they discovered defective, but after far too long on hold with customer service, and supervisors, they refused to send me a new part. Apparently, they do not think a satisfied customer is worth a $30 part.
PALM COAST, FLORIDA -- Purchased Andersen 3000 storm door. Upon hanging, noticed top right corner of door panel strip (across top) was a little wider than the rest of the door thus preventing it to shut. Also it had a very sharp rough unfinished end
on it. Had to use a grinder to bring it into tolerance (yes the door was level, square and true).
Also the sweep was all deformed and twisted. Upon install found one of the 2 sweep screws attaching it was already stripped out so I couldn't adjust that side. The worst part of the installation was the screw channel covers; almost impossible to install. A number of years ago I purchased an EMCO 400 door. The door rotted thru in 5 years. No more Andersen for me!
BERLIN, MARYLAND -- Bought storm door had it professionally installed. The cylinder fell off including the hinges, because of a strong wind. Home Depot said it was covered under warranty. Called Andersen, they said it was not covered, we had to pay for the replacement part. Will never buy Andersen again, why say you have a warranty if you don't?
LANCASTER, PENNSYLVANIA -- I purchased an Andersen Storm door. I wish I had read these reviews first! The door is an absolute rip off, the latch doesn't work (it's less than a week old). The installation was a nightmare and all of the inner parts of the latches are plastic! The cost was not in keeping with the quality. I will NEVER purchase anything by Andersen again!
DES MOINES, IOWA -- I bought an Andersen Storm Series, 3000 self-storing door in June 2008, at Home Depot… installed easy and looked good. However in short time and the window frame plastic has fallen apart, warped and cracked in less than two years. Then the screen handle metal lock literally fell on the floor one day last year and I was so shocked to have then discovered the only thing that was holding it on all this time was some piece of double sided tape, seriously that is not even logical let alone secure!!! What were they thinking?
So I called customer representative to finally complain and they said they realized the issue and now have designed the lock, that now actually screws into the door frame (what a novel idea!). And I was then sold on the idea I could fix this issue by buying a redesigned lock replacement to fix that issue for a mere 27 dollars, and the window frame piece for 18. So for 45 bucks with tax the new "lock assembly" arrived and I was now shocked again, the replacement lock is now also cheap plastic, not even a metal lock.
I am very unhappy. I spend a lousy 45 bucks for cheap inexpensive plastic pieces to fix their metal taped on lock and warped plastic glass frame. Also the screen comes out of the track on the sides of the door and lets bugs in, it too is warped on the bottom and is unsightly over just two years time. Not a door with any parts that are made to last.
I also asked for the manager, when it was clear I was only getting a sales job by the customer rep, I complained to the manager that this was taped on lock is design flaw and was I was told that it as not meant to be a “security door” and was given the "we are so sorry for your inconvenience" routine over and told the new lock I could pay them for would fix the problem. They seemed unfazed no matter what I complaint I shared, but they were not going to help do anything to fix it or offer anything but to offer me the deal to buy their solution for 45 bucks.
Of course they never mentioned the lock solution to fix the problem was also just a cheaply made plastic piece (not metal) for the 27 dollars… Is a metal lock that actually attaches to the door too much to ask for a 27 dollar replacement I had to pay for to replace the tape? I even mentioned I was unhappy enough with their “solution” that I would write about my bad experience with them and their door, to let everyone know about these issues and that did not faze them at all! Buyers beware.
BAYPORT, MINNESOTA -- In 1998 I had five sets of Andersen french wood gliding patio doors installed in my home by an Andersen dealer. There are two four panel two door sets and three two panel one door sets. At this point 75% of the individual panels are delaminating and failing. The cause of this failure in lamination is because that Andersen manufactured these doors with a faulty glue. This was known by Andersen shortly thereafter.
Instead of issuing a recall or trying to correct the problem Andersen chose to ignore the defect in manufacturing and let their manufacturer's warranty expire. Upon contacting customer service, I was told they would sell me new doors at a discount but I would have to pay for installation. Anyone considering an Andersen product should review the numerous complaints that are available on the internet.
I almost always check reviews online before making any major purchase, however, this time I didn't and now wish I had. I purchased an Andersen storm door from Home Depot and had them install it. The install went great, the problem arose when I went to swap the glass for the screen about a week after it was installed. Anderson sent the wrong screen, it had a bar through the center, mine was to be a full length screen, and it didn't even fit IN the door (This was a special order door so it came directly from Anderson boxed, it was packaged wrong).
I called HD right away and they said they would order the correct one and would take 7-10 to receive. 16 days later I called to check the status and was told it was never ordered and they had zero notes in my file about it! I was told again they would order one, received a call 2 days later from HD saying if they ordered it I would have to pay $60 for REPLACEMENT! I said it was Andersen's error and they didn't care, that was the policy!
I was told to call Andersen directly and they would ship one directly to my house free of charge. I did just that and was told if I wanted it shipped to my house I had to pay $37 for shipping! They would send it to HD for FREE, but not to me, and if I wanted I could just pick it up there. Was also told it would take THREE to FOUR WEEKS to receive! I called HD back and they FINALLY stepped up to the plate and called Andersen for me but unfortunately got the same answer.
I told her I didn't care that it wasn't shipped to my house but I had no way of getting it home from the store as it's too big to fit in my car so she said she would have an installer drop it off. This was yesterday (6-16-10) so I still have to see if this will work out in the end anyway. It's now summer and would LOVE to have a screen door in, that's why I bought it in the first place, and now I have to wait yet another month to enjoy it! I purchased and had this installed in APRIL, it will be JULY before I can actually use it as a screen door!
Haven't had an issue with the quality of the door, however haven't used it that much. I would suggest if you are looking for a door, skip over Anderson AND Home Depot (especially if you are looking for customer service after the sale, god forbid an error was made or the wrong product was sent to you).
BAYPORT, DELAWARE -- I purchased an Andersen PermaShield 200-Series Sliding Glass Patio door, and it won't close completely unless it is latched. Andersen acknowledged the problem, which they call 'bounce-back', but assured me that the problem would go away within 1-3 months if I kept the door closed and latched. It's been three months now, and the door STILL won't close properly!
Had I known that the door wouldn't close completely for 3 months or more after it was installed, I would NEVER have purchased it! And whatever energy efficiency rating Andersen claims for this door is BOGUS, because a door that doesn't close completely when you walk outside has an energy efficiency rating of ZERO!
WALDORF, MARYLAND -- I purchased an Andersen 3000 Series storm door in June of 2007 and by the summer of 2011 the door would no longer properly latch. The problem was a small spring located behind the latch. When the door handle is depressed the spring is compressed causing the latch to retract into the frame, allowing you to open the door. When you let go of the handle the spring tension causes the latch to extend back out and the handles to rise back to their “normal” position. Over time the spring has lost its compression resistance and the latch will no longer fully extend to properly catch and seat inside the strike plate.
This should be an easy fix, simply replace the cheap spring behind the latch. But Andersen does not sell replacement springs and has instead told me over the phone that I need to purchase the entire door handle assembly which costs $58.99 online. They offered me a 20% discount but still, the entire door only costs $199.00. Why would I want to pay 25% of the cost of a new door for a spring which shouldn't cost more than a couple dollars? What a ripoff. I won't be buying Andersen products in the future.