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Angies List (lies and more lies)
Posted by Nurseybre on 11/02/2012
I had a very bad experience with Angies List this past winter.
I saw they were marketing a special for roofing inspection and reports
from a company called Cornerstone (another lying company that does not follow through on it's products, professionalism, resolution of complaints
due to poor service or lack of service in this case and comes up with so many excuses for not providing the service you paid for-your head would spin). Bottom line, service was paid for $189. it wasn't provided. Angies list was contacted-they stated they would reimburse me the $189....they didn't. The company also stated they would-they didn't. I contacted Better Business Bureau-also no resolution there (the company stated they did the service but couldn't provide anyone with proof as the supervisor was fired
and service reports were lost or taken when he left-the owners excuse was his mom was terminally ill so he had to step away from the business and he returned to find the supervisor/manager had "messed things up". I'm a very forgiving person-I can understand things happen....However, the owner failed to provide any report to me that the service was done-constantly came up with excuses as to why he couldn't. Failed to provide the service
he was contracted for through Angies List and failed to reinburse me as he stated he would (in good faith). Angies List likewise failed to provide the services (selecting reputable companies endorsed by them) and failed to reimburse me as well (once I contacted them and stated what had occurred and how I had been contacting (over 6 m period of time) the company/owner and no service or reimbursement has occurred.

Both companies are unprofessional lying cheating companies that swindle people out of their money (I know of one person, I'm sure there are more).
     
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Posted by madconsumer on 2012-11-02:
this is not the first time i had read this. angie's list is not what it all claims to be.

very helpful review, and voted as such!
Posted by ok4now on 2012-11-03:
I like Angie's List for the honest reviews but am highly suspect of the "special discounts" offered. Reputable companies don't discount their prices by over 50%. This tells you that the price was inflated to give the appearance of a deal. I ignore these deals and do my own research for the best price.
Posted by Alain on 2012-11-03:
Thank you for warning your fellow consumers. I'm not familiar with Angie's list, but I do know that the BBB seems to have a tendency to give A+ ratings to any company that pays to be a member.
Posted by SteveWiginowski on 2012-11-03:
Angie's List is a website where fellow consumers rate companies. They don't provide any other service. Companies on the website can get a "Best of Angie's List" award, but that's only given based on the ratings that they get from the customers.

I'm a bit confused on this review. It's like going onto this site and seeing no bad reviews for Company X, using that company, and having problems, then blaming this site for that.
Posted by danny54 on 2012-11-03:
I use Angie's List and, luckily, have not had a problem. In fact, I had my roof replaced this fall and the company I used had a coupon for $100 off for Angie's List members. Really came in handy.

Sorry, OP, that your experience wasn't good.
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Things about the "Big Deal" Angies List might not want you to know.
Posted by Mypenneysworth123 on 05/03/2011
The big deal works like this: you get an email from Angie's List with a discounted service (tree trimming, carpet cleaning, .etc). If you like the offer, you sign up for the coupon and the price (discounted) is paid for with your credit card (on file as you have to renew their membership periodically).

Most coupons have a 90 to 120 window for use. What they don't tell you is there is a 30 day window to get your money back from Angie's if you change your mind about the service (buried in the fine print on the website). After that, any money for coupons not acted upon (apparently) are sent to the business.

So for a coupon at with 100 people taking an offer, 50 actually got the service (good), 30 people decided on a refund in 30 days (good), and the rest (20) lost their money as this was residual paid to the business. In short, free money for the business.

No where on the coupon does it spell out these details and the user is left thinking that he or she has the full 90 to 120 days to either redeem the coupon or get the refund.

The "BIG DEAL" works best if it's a coupon with a single price for a service, say $100 vs. $200 for duct cleaning. It's worst for a $200 savings for a service. In my case I finally got the estimate for the service (within the 4 month window) but found it way too high and I've been trying to get my money back ever since. To no avail.
     
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Posted by ChuhBaca on 2011-05-03:
I think this should be more of an informative post than a complaint. I have used something similar where we purchased a coupon good for a tour. The coupon was about half of the cost of what it would have been to just sign up for the tour. I would have never imagined that I could get a refund on it. In my mind, it was use it or lose it.
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