Misleading And Poor Service
SAN DIEGO, CALIFORNIA -- Do NOT purchase from Ann Taylor's online store if you wish to be greatly disappointed. First, their sizes aren't accurate to fit.
Secondly, they offer discounted "final sale" items but NEVER in the ... read full review5 Replies - Latest reply on 05/10/2009
I’m disgusted with Ann Taylor's poor quality of clothes and their lack of concern about customer complaints all the way up to Kay Krill the president. Their Client Services are quick and polite and apologize a lot but they’re not empowered to solve any problems. Bottom line: The clothes are beautiful but the quality is horrendous.
Almost all the Ann Taylor clothes I’ve purchased are poorly made.
Here are a few of the major ones:
Hems fallout of pants after 2-3 wears.
Linings rip in suits after a few dry-cleans.
Hole in pant pockets after 1 dry cleaning and returned to store.
Suit wore once and seam split in pants with hole that needs sewn.
Heel fell off shoes 1 week after purchase.
How can Ann Taylor sell such poor quality clothes at such high prices in such premium store locations? Worse...and not care?
CHARLOTTE, NORTH CAROLINA -- I have been an Ann Taylor shopper for years and every year, the quality of their clothing has gotten worse. This company has chosen to follow the latest trend in low quality disposable clothing that only holds up to a few wearings. Items are see through thin and look like they have been manufactured from cheese cloth rather than quality materials; I would gladly pay more for higher quality items that last. I will have to find a new retailer.Add reply
RALEIGH, NORTH CAROLINA -- Ann Taylor stole my wages by charging me for an insurance premium but NOT providing me insurance. They are refusing to refund me this premium and say this practice is "company policy". However, when I asked for a copy of the policy or their decision on this matter, they refused to provide me a copy of this in writing. No one in corporate HR thinks there is anything wrong with this practice of charging for a "benefit" that wasn't provided. This is how shiesty this company really is.
3 Replies - Latest reply on 12/16/2011Add reply
Next time you make that purchase at Ann Taylor, think of what type of company you are supporting. Happy Holidays.
CANTON, OHIO -- On black Friday, my 28 year old daughter and I purchased $200 of clothes at Ann Taylor Loft. We were impressed with the sale that was going on (50% off) and we also received discount cards to be used ... read full review5 Replies - Latest reply on 12/05/2011
RALEIGH, NORTH CAROLINA -- The sales staff and manager would not give me full refund with the receipts given, they would not honor the full return because they would not take the time or could not understand basic math or maybe reading. The receipts clearly indicated what the refund should be but all the staff and manager ganged up on me telling me I was wrong and refused to give me full refund. I had to drive across town to another Ann Taylor store the same day to get the full refund that should have been done to begin with. The staff is so arrogant, so rude, and condescending but they ended up to be wrong and I was right. 6 Replies - Latest reply on 08/06/2011Add reply
A few months ago I purchased several items online. One didn't fit correctly so I returned it to the Sacramento-Arden store. The clerk and her manager had a bad attitude because they thought I had worn it, plus it seems like they didn't like that I returned it. I went home angry and offended so I brought all the products back the next day. I don't like buying online because I sometimes have to return items, but there is never an adequate petite selection in stores. I complained, via email, to the AT website, and I NEVER even received an apology. I continue to buy online at JCrew and the Gap. If I return the sales staff are SO nice. They realize that petites have no other choice, but to buy online and sometimes things just don't fit. I continue to resent their poor customer service, but I will not shop there again until I receive an apology.1 Replies - Latest reply on 06/22/2010Add reply