I lost my job and contacted Anthem Insurance through their website and asked when my insurance I had with my company will expire. It has been two weeks and they did not respond. A co-worker had an operation in November 2010 and he said he was "screwed out of about $500 bucks." I don't know if he ever got things settled with Anthem for the things they said they would cover but did not. 4 Replies - Latest reply on 02/03/2011Add reply
3 faxes over a period of 2 months without a response--multiple telephone calls placed on hold for 30 minutes each time, until I hung up out of frustration. Terrible service. What happened Anthem? Add reply
Denial of promised service
MISSOURI -- Several years ago, the rate for my work insurance was skyrocketing due to our small company and several "high risk" employees. So, in order to keep my costs down, I searched for insurance independently. ... read full review2 Replies - Latest reply on 07/27/2010
These people are horrible. I have insurance and was seeking to get another insurance or continue with who I have. I applied for a policy was never denied nor approved. However, when I telephone, I was hung up on twice by two different gentlemen. How awful. I am not allowed to apply according to them because I live in one state and work in another (border dweller). They said that they were different companies so I wrote the national office who notified me that I had never applied for health insurance. Did I miss something? Can no one get insurance nowadays? Either way, they are horrible and I am afraid that they will abuse my information since according the them I never applied, how can I have a file with their entity? I highly recommend staying away from such a shady company. They have no idea what they are doing. Add reply
RICHMOND, KENTUCKY -- I have had horrible experiences with Anthem. I must say experiences as plural because every interaction I have with this company is negative. I refuse to use Anthem ever again. When my ONE daughter was born they recorded me as having twins with the same name and charged me for two additions. It took four phone calls for someone to finally figure it out. I have been hung up on by customer service representatives and made promises that they never keep-such as calling me back with information. I have had to resubmit many claims.
1 Replies - Latest reply on 04/10/2009Add reply
The list of complaints I have could continue. Instead, I will end with strongly urging the public to steer as far away from this company as possible.
Anthem Premium Increase
CALIFORNIA -- Anthem Blue Cross L and H has just increased my health care premium by 38%. That represents a $1,200 per year additional cost to me. The plan I am on is a $5,000 deductible plan (I've never made any ... read full review3 Replies - Latest reply on 02/12/2010
For over 10 years I've been a member of Blue Cross Dental and have been always happy with them. Recently I found out that the company has been sold to Anthem.
1 Replies - Latest reply on 01/02/2009Add reply
It has been HORRIBLE dealing with Anthem. Having had to go back and forth 4 times for a very simple claim, every time being given an excuse to NOT pay for what states in my contract I'm eligible for. First excuse: "you have to wait the 12 months waiting period" I had been a member for over 10 years. They corrected that. Then: "we don't have xrays and correct information." I called and they said they had the information already." Then: "We still don't have the right information, plus the treatment has to be preventative!"
I feel like I've purposely been given the run around and on a wild goose chase, to realize it's all been an effort NOT to pay for a claim I am eligible for. And that's the way Anthem make their money.
Anthem Blue Cross assume people like me most probably don't have the knowledge, financial means, nor the willingness to pursue legal action. What this insurance company does, is simply not fair, not right and not ethical!
Please speak up if you've had any such experience with Anthem, so that people stop paying premiums to such unethical company.
I am traveling to Europe so I need a letter from my insurance company, anthem, for proof of coverage during my travel in Europe, in order to get a visa. I requested first by calling the customer service and told the guys exactly what I needed by reading the requirements of the visa application to him. But what I got from fax after two days is a copy of the member's handbook. Then I thought maybe they need something written down so I used their contact form on their member's website. I then specifically copied the requirements in my email. Now two weeks have passed, I don't receive anything, not even an email.
1 Replies - Latest reply on 04/17/2008Add reply
Then I tried to call their customer service again for several times but simply couldn't get connected for the whole morning last week. Eventually I gave up and asked the HR of my company to provide me such a letter.